Certificate IV in Training and Assessment

This document provides information about the assessment plan for the unit BSBINM202 Handle mail. It includes the purpose of the assessment, target group, assessment methods, resources required, and assessment arrangements. The document also includes instructions for candidates and a marking guide for assessors.

Running head: CERTIFICATE IV IN TRAINING AND ASSESSMENT
CERTIFICATE IV IN TRAINING AND ASSESSMENT
Name of the Student
Name of the University
Author Note

1CERTIFICATE IV IN TRAINING AND ASSESSMENT
Step 1 - Assessment Plan
ASSESSMENT PLAN
Unit name and code BSBINM202 Handle mail
Purpose of the assessment This unit describes the skills as well as knowledge that is
needed for receiving along with distributing incoming
mail, collect the same and despatch outgoing mail.
It applies to individuals who perform a range of routine
tasks in the workplace, using a limited range of practical
skills and knowledge of mail handling under direct
supervision or with limited individual responsibility.
Target group VET Students completing a course that this unit is part of
Context of assessment Training and Assessment Environment
Written as well as practical components assessment
classroom based
Specific needs of the cohort/individual
being assessed
All students completed an LLN prior to their enrolment
Any other special needs will be assisted as required
Personnel involved in the assessment
process?
Narelle Ward
Assessment information and evidence requirements

2CERTIFICATE IV IN TRAINING AND ASSESSMENT
Assessment methods
Assessment instruments required
for each method
Unit requirements
this meets (PC1.2,
PE2, KE4 etc.)
1 Written test
Written questions
Instructions for candidate
Marking guide for assessor
See mapping at end
of document
2
Practical Tasks
Instructions
Company Policy & Procedures
Observation Check list
See mapping at end
of document
3 Group Discussion/Question Discussion/Question Guideline for
the assessor
Observation Checklist
See mapping at end
of document
Resources
Specialist support (if applicable/required) Integration Aids are available if required
Any tools or equipment required for
assessment
Desk, chair, computer
Any materials required for assessment Company policy and procedures folder

3CERTIFICATE IV IN TRAINING AND ASSESSMENT
Any other resources required for
assessment (for example, supporting
documentation)
Computer manual
Any human resources required for
assessment (for example, other workplace
personnel, clients/customers etc.)
Not required for this unit
Assessment arrangements
Timeline for assessment – when will each
item be assessed?
The two assessments will be completed within the
delivery of the unit
How long will be given to each
assessment?
Written Assessment 30 mins
Practical Assessment 1 hour
Group Discussion 30 mins
Is integration of activities possible? The group discussion will lead into the practical
assessment
Assessment arrangements continued
Work health and safety issues that may
impact on assessment activities being
conducted
No obvious health and safety issues are foreseen for this
assessment plan. It is expected that students will have a
safe environment at all times.

4CERTIFICATE IV IN TRAINING AND ASSESSMENT
A sight safety assessment will be made as part of the
group discussion assessment
Privacy/confidentiality issues that may
impact on assessment activities/portfolios
submitted
None at this stage as they will be handed to the assessor
directly
Any other issues that may impact on
assessment activities (for example,
sustainability)?
The practical assessment will be rescheduled if there is
power shortage
Any reasonable adjustments identified? Students may need additional time for assessments and
this is available if required
Where will assessment outcomes be
recorded?
A student record summary is used for recording all
outcomes and any feedback. A copy of this will be
emailed to all student
Date of each assessment to be
submitted/conducted
All assessments are to be submitted and conducted with
the time allocated for the unit

5CERTIFICATE IV IN TRAINING AND ASSESSMENT
Step 2 - Assessment Instructions and Instruments
DEVELOP THE ASSESSMENT - Assessment Task Instructions
ASSESSMENT TASK INSTRUCTIONS
Unit code and title BSBINM202 Handle mail
Workplace/Location Classroom/ Simulated office environment
Purpose of assessment This unit describes the skills as well as knowledge that is needed for
receiving along with distributing incoming mail, collect the same and
despatch outgoing mail.
It applies to individuals who perform a range of routine tasks in the
workplace, using a limited range of practical skills and knowledge of mail
handling under direct supervision or with limited individual
responsibility.
Context of assessment Training and Assessment Environment
Written, Oral and Practical components assessment, classroom based
Resources required for
assessment
Assessment Task 1
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper

6CERTIFICATE IV IN TRAINING AND ASSESSMENT
ASSESSMENT TASK INSTRUCTIONS
internet
Assessment 2
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
Safety considerations All the students are subjected to work within the classroom setting as well
a work under the supervision during the exam.
All tasks should be performed within a classroom and should be
monitored by the trainer all the time.
Students should be warned about the consequences of using the internet
for personal reasons.
Students should be warned in case any hazards are present in the room.
Instructions to the
candidate:
Assessment 1
In this assignment students are supposed to go through a site of Australia
Post and answer the questions provided and where prompted. The
assignment is designed for assessing the knowledge that is needed for
receiving along with distributing incoming mail, collect the same and
despatch outgoing mail.

7CERTIFICATE IV IN TRAINING AND ASSESSMENT
ASSESSMENT TASK INSTRUCTIONS
The mentioned test is a open book test and needs to be completed within
30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
internet
Assessment 2
Students will be provided with materials on the postal service in Australia
and its origins in Britain. On the basis of the mentioned material, they
have to answer some questions. The assignment is designed to enhance
the idea of the students about deferent types of postal service which in
turn will help them to handle mails in an appropriate manner.
The mentioned test is a open book test and needs to be completed within
30 minutes
Resources required:
PC and Microsoft Office

8CERTIFICATE IV IN TRAINING AND ASSESSMENT
ASSESSMENT TASK INSTRUCTIONS
Login details for IVET student portal
Pen or Paper
internet
Conditions of Assessment
 Students must attempt all parts of each assessment task.
 For students’ performance to be deemed satisfactory in this
assessment task, they must satisfactorily address all the assessment
criteria. If part of this task is not satisfactorily completed students
will be asked to complete further assessment to demonstrate
competence.
 Students will be provided feedback on their performance by their
Assessor. The feedback will indicate if they have satisfactorily
addressed the requirements of each task or indicate the task(s) not
satisfactorily addressed and indicate what tasks they must re-
attempt at a later date to demonstrate satisfactory performance.
 Students have the right to appeal the outcome of assessment
decisions if they feel they have been dealt with unfairly or have
other appropriate grounds for an appeal.
What needs to be
submitted?
Assessment task 1
Students are required to complete a portfolio of work that includes all of
the items listed below.
Observation Checklist completed by assessor
Completed computer work tasks
Assessment task 2
Students are required to complete a portfolio of work that includes all of

9CERTIFICATE IV IN TRAINING AND ASSESSMENT
ASSESSMENT TASK INSTRUCTIONS
the items listed below.
Observation Checklist completed by assessor
Completed computer work tasks
Resubmission
In case any student is able to gain satisfactory marks after his or her 1st
completed submission, he/she will be provided with a second chance of
resubmission. However, this time they have to work only on the questions
they have not gained satisfactory marks.
Reasonable adjustments
(assessor to indicate
possible adjustments):
Students are encouraged to contact their trainer prior to attempting this
task in case they do not understand any part of this task or in case they
have any learning issues/ requirement that may prevent them when
attempting any part of the assessment.
Assessor name Date
Assessor signature

10CERTIFICATE IV IN TRAINING AND ASSESSMENT
Role Play/Scenario/Observation Task Template
ROLE PLAY / SCENARIO/OBSERVATION TASK
Instructions to the candidate:
In this assignment students are supposed to go through a site of Australia Post and answer the questions
provided and where prompted. The assignment is designed for assessing the knowledge that is needed
for receiving along with distributing incoming mail, collect the same and despatch outgoing mail.
The mentioned test is a open book test and needs to be completed within 30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
internet

11CERTIFICATE IV IN TRAINING AND ASSESSMENT
Role-play/Scenario/Observation task details:
Task 1:
Student will be provided with a link of Australia Post and then they have to answer the
questions provided by the assessor
Task 2:
Students will be provided with materials on the postal service in Australia and its origins in
Britain. On the basis of the mentioned material, they have to answer some questions. The
assignment is designed to enhance the idea of the students about deferent types of postal service

12CERTIFICATE IV IN TRAINING AND ASSESSMENT
which in turn will help them to handle mails in an appropriate manner.
Conditions of Assessment
 Students must attempt all parts of this task.
 This is a open book test. Students may refer to books.
 In case any student is able to gain satisfactory marks after his or her 1st completed submission,
he/she will be provided with a second chance of resubmission. However, this time they have to
work only on the questions they have not gained satisfactory marks.
 Students will be provided feedback on their performance by the trainer. The feedback will
indicate if they have satisfactorily addressed the requirements of each task or indicate the task(s)
not satisfactorily addressed and indicate what tasks you must re-attempt at a later date to
demonstrate satisfactory performance.

13CERTIFICATE IV IN TRAINING AND ASSESSMENT
ROLE PLAY / SCENARIO/ OBSERVATION TASK CHECKLIST

14CERTIFICATE IV IN TRAINING AND ASSESSMENT
Did the candidate: Yes No N/A Comments
1
The students completed the task
and showed an ability to integrate
the skill requirements of this unit.
2
The students developed the
knowledge of receiving and
distributing mail
3
Students have developed the
ability to gain effective knowledge
of Australian General Post office.
4
Students developed the ability to
understand the types and range of
mails available globally
Reasonable adjustments
Candidates are encouraged to contact their trainer prior to attempting this task if they do not
understand any part of this task or if they have any learning issues/ needs that may hinder them
when attempting any part of the assessment.
Student name Date

15CERTIFICATE IV IN TRAINING AND ASSESSMENT
Assessor name Date
Assessor
signature
Task outcome  Satisfactory  Not satisfactory

16CERTIFICATE IV IN TRAINING AND ASSESSMENT
Role Play/Scenario/Observation Task Assessor Template
ROLE PLAY / SCENARIO/OBSERVATION TASK ASSESSOR GUIDE
Instructions to the assessor:
All assessors are expected to have read and follow the trainer and assessors’ handbook regarding all
assessment task. This handbook outlines in detail:
 Assessor Instructions – pre – assessment
 Assessor Instructions – during assessment
 Assessor Instructions – post assessment
 Guidelines for completing assessment tasks using simulated workplace environment/s
 Students with specific learning needs
Assessor Information
 Assessors are to arrange the facility to reflect a workplace environment and associated
resources, materials and equipment prior to administering this task.
 Facilities, equipment and resources must include a classroom, PC workstations, chair, VDU,
keyboard, mouse, OHS hazards (e.g. cracked VDU screen - not connected to power source),
frayed cable (not plugged in), debris on the floor, spilt water, upturned tables and chairs or
ladder near work station, bags near walkway.
 Hazards must be placed away from where the student is working/ walking/ entering the work
station/ near but in an area they can see.

17CERTIFICATE IV IN TRAINING AND ASSESSMENT
 Assessors are to familiarise themselves with the Observation checklist and marking criteria
 Assessors are to vary hazards with each student.
Role-play/Scenario/Observation task details:

18CERTIFICATE IV IN TRAINING AND ASSESSMENT

19CERTIFICATE IV IN TRAINING AND ASSESSMENT
ROLE PLAY / SCENARIO/ OBSERVATION TASK CHECKLIST- ASSESSOR MARKING
GUIDE
Use the checklist below to observe the student performing the required task(s) and record their
performance. If the student misses a step, have the student perform the step again, so that you are
confident they can demonstrate that skill.
If the student cannot demonstrate the required skills, you may pose questions or hypothetical situations
based on your knowledge of their work environment and/or the unit requirements.
Use this Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each
activity observed.
Did the candidate: Yes No N/A Comments
1
The students completed the task
and showed an ability to integrate
the skill requirements of this unit.
2
The students developed the
knowledge of receiving and
distributing mail

20CERTIFICATE IV IN TRAINING AND ASSESSMENT
3
Students have developed the
ability to gain effective knowledge
of Australian General Post office.
4
Students developed the ability to
understand the types and range of
mails available globally
Reasonable adjustments
Candidates are encouraged to contact their trainer prior to attempting this task if they do not
understand any part of this task or if they have any learning issues/ needs that may hinder them
when attempting any part of the assessment.
Student name Date
Assessor name Date
Assessor signature
Task outcome  Satisfactory  Not satisfactory

21CERTIFICATE IV IN TRAINING AND ASSESSMENT
Written Questions Template
Written questions
Assessment 1
In this assignment students are supposed to go through a site of Australia Post and answer the questions provided
and where prompted. The assignment is designed for assessing the knowledge that is needed for receiving along
with distributing incoming mail, collect the same and despatch outgoing mail.
The mentioned test is a open book test and needs to be completed within 30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
internet
Conditions of Assessment
Students must attempt all parts of this task.
This is a open book test. Students may refer to books.
In case any student is able to gain satisfactory marks after his or her 1st completed submission, he/she
will be provided with a second chance of resubmission. However, this time they have to work only on
the questions they have not gained satisfactory marks.

22CERTIFICATE IV IN TRAINING AND ASSESSMENT
Students will be provided feedback on their performance by the trainer. The feedback will indicate if
they have satisfactorily addressed the requirements of each task or indicate the task(s) not satisfactorily
addressed and indicate what tasks you must re-attempt at a later date to demonstrate satisfactory
performance.
Question 1
They recently celebrated the anniversary of their commencement in Australia. How many years was it?
 Satisfactory  Not satisfactory
Question 2
What are the factors you need to remember while receiving and distributing incoming mail?
 Satisfactory  Not satisfactory
Question 3
what are the factors you need to remember while collecting and dispatching mails?
 Satisfactory  Not satisfactory
Question 4
What is an ‘RMB”? (This acronym also refers to the Chinese currency ‘Renminbi’ or Yuan).

23CERTIFICATE IV IN TRAINING AND ASSESSMENT
 Satisfactory  Not satisfactory
Question 5
What is an ‘RRN’?
 Satisfactory  Not satisfactory
Written questions
Assessment task 2
Students are required to complete a portfolio of work that includes all of the items listed below.
Observation Checklist completed by assessor
Completed computer work tasks
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper

24CERTIFICATE IV IN TRAINING AND ASSESSMENT
Internet
Range of mail
Personal DeliveryMany years ago, people relied on hand-delivery of written letters and notes through
either formal or informal methods
■
Carrier PigeonThese were used for many years between towns and cities. They were often used duringwar-times
because of their silence, reliability and because they did not needcamouflaging.
■
Pony ExpressRiders were a group of (mainly) men who travelled between forts and towns in the days
of settlement in USA, carrying saddle-bags of mail.
■
Cobb and Co.The first Cobb and Co stagecoach left Melbourne in 1854 for Bendigo carrying mail
andpassengers. It was also to be used for gold transportation and spread through thecolonies.
■
The Galapagos Whaling Mail ServiceOn Floreana Island near the Galapagos Islands, there is a free mail box
where peopleleave cards and letters without postage. Other travellers pick one up and hand-deliver itwhen they

25CERTIFICATE IV IN TRAINING AND ASSESSMENT
reach home. It used to be for sailors on whaling ships for getting messagesback to their families. People still visit
and pick up mail for a person living where they aregoing. Part of the deal is that the people delivering the mail
tell the recipients the historyof the free mailbox.
■
TextingMobile phone texting has become one of the major means by which people nowexchange written
messages
■
Social MediaWe also now we use email and other electronic means of communication such as socialmedia sites
to send messages
Conditions of Assessment
Students must attempt all parts of this task.
This is a open book test. Students may refer to books.
In case any student is able to gain satisfactory marks after his or her 1st completed submission, he/she
will be provided with a second chance of resubmission. However, this time they have to work only on
the questions they have not gained satisfactory marks.
Students will be provided feedback on their performance by the trainer. The feedback will indicate if

26CERTIFICATE IV IN TRAINING AND ASSESSMENT
they have satisfactorily addressed the requirements of each task or indicate the task(s) not satisfactorily
addressed and indicate what tasks you must re-attempt at a later date to demonstrate satisfactory
performance.
Question 1
i) Which of the above systems is the most efficient?
 Satisfactory  Not satisfactory
Question 2
ii) Which is the least expensive?
 Satisfactory  Not satisfactory
Question 3
iii) Which of these services do you use most and why?
 Satisfactory  Not satisfactory
Question 4
iv) If the Internet and phone services dropped out, how would you send a message?
 Satisfactory  Not satisfactory

27CERTIFICATE IV IN TRAINING AND ASSESSMENT
Written Questions Assessor Template
Written questions – ASSESSOR GUIDE
Question 1
They recently celebrated the anniversary of their commencement in Australia. How many years was it?
They celebrated annual day on 26th January and it marks the anniversary of 17800 arrival of the First
Fleet of British ships at Port Jackson, New South Wales, and the raising of the Flag of Great Britain at
Sydney Cove by Governor Arthur Phillip.
 Satisfactory  Not satisfactory
Question 2
What are the factors you need to remember while receiving and distributing incoming mail?
it is highly crucial to ensure that the incoming mail is checked and registered keeping accordance with
organizational policies as well as procedures. It is crucial to identify titles and locations of company
personnel and departments
 Satisfactory  Not satisfactory
Question 3
what are the factors you need to remember while collecting and dispatching mails?
It is highly crucial to ensure all items are correctly prepared for despatch in accordance with organisational

28CERTIFICATE IV IN TRAINING AND ASSESSMENT
policies and procedures. Moreover it is also crucial to record as well as process outgoing mail for despatch
in accordance with organizational requirements
 Satisfactory  Not satisfactory
Question 4
What is an ‘RMB”? (This acronym also refers to the Chinese currency ‘Renminbi’ or Yuan).
The renminbi is the official currency of the People's Republic of China, and translates to
“people's money.” Its international symbol is CNY (or CNH in Hong Kong; but abbreviated RMB,
with the symbol ¥)
 Satisfactory  Not satisfactory
Question 5
What is an ‘RRN’?
The term RRN stands for Relative Record Number.
 Satisfactory  Not satisfactory
Mapping document
Written questions

29CERTIFICATE IV IN TRAINING AND ASSESSMENT
Assessment task 2
Students are required to complete a portfolio of work that includes all of the items listed below.
Observation Checklist completed by assessor
Completed computer work tasks
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
Internet
Range of mail
1. Personal DeliveryMany years ago, people relied on hand-delivery of written letters and notes
through either formal or informal methods
2. Carrier PigeonThese were used for many years between towns and cities. They were often used
duringwar-times because of their silence, reliability and because they did not needcamouflaging.
3. Pony ExpressRiders were a group of (mainly) men who travelled between forts and towns in the
days of settlement in USA, carrying saddle-bags of mail.
4. Cobb and Co.The first Cobb and Co stagecoach left Melbourne in 1854 for Bendigo carrying mail

30CERTIFICATE IV IN TRAINING AND ASSESSMENT
andpassengers. It was also to be used for gold transportation and spread through thecolonies.
5. The Galapagos Whaling Mail ServiceOn Floreana Island near the Galapagos Islands, there is a free
mail box where peopleleave cards and letters without postage. Other travellers pick one up and
hand-deliver itwhen they reach home. It used to be for sailors on whaling ships for getting
messagesback to their families. People still visit and pick up mail for a person living where they
aregoing. Part of the deal is that the people delivering the mail tell the recipients the historyof the
free mailbox.
6. TextingMobile phone texting has become one of the major means by which people nowexchange
written messages
7. Social MediaWe also now we use email and other electronic means of communication such as
socialmedia sites to send messages
Conditions of Assessment
Students must attempt all parts of this task.
This is a open book test. Students may refer to books.
In case any student is able to gain satisfactory marks after his or her 1st completed submission, he/she
will be provided with a second chance of resubmission. However, this time they have to work only on
the questions they have not gained satisfactory marks.
Students will be provided feedback on their performance by the trainer. The feedback will indicate if
they have satisfactorily addressed the requirements of each task or indicate the task(s) not satisfactorily

31CERTIFICATE IV IN TRAINING AND ASSESSMENT
addressed and indicate what tasks you must re-attempt at a later date to demonstrate satisfactory
performance.
Question 1
i) Which of the above systems is the most efficient?
6
 Satisfactory  Not satisfactory
Question 2
ii) Which is the least expensive?
6
 Satisfactory  Not satisfactory
Question 3
iii) Which of these services do you use most?
7
 Satisfactory  Not satisfactory
Question 4
iv) If the Internet and phone services dropped out, how would you send a message?

32CERTIFICATE IV IN TRAINING AND ASSESSMENT
through The Galapagos Whaling Mail Service
 Satisfactory  Not satisfactory

33CERTIFICATE IV IN TRAINING AND ASSESSMENT
Step 3 – Review your assessment tool
You are required to complete a review of your completed assessment tool for the unit of
competency indicated in the assessment plan you have developed in the previous step.
A template ‘assessment quality review checklist’ follows to guide you through the review.
If when reviewing you respond with a no (N) when it should be a yes (Y), make the necessary
changes on your assessment tool and add a brief comment of the review tool
(comments/suggestions) of what you altered to rectify the situation.

34CERTIFICATE IV IN TRAINING AND ASSESSMENT
Assessment Quality Review Checklist
The following document is to be used by you to review your own assessment questions. Please
complete all areas.
ASSESSMENT QUALITY REVIEW CHECKLIST
Unit reviewed: BSBINM202 Handle mail
List all documents that are to be reviewed as part of this process
Assessment plan Assessment 1 Questionaries
Assessment 2 Material study based questions
Assessment instructions
Assessment
Review Question Y/N/NA Comments and suggestions
a) The unit of competency is sufficiently addressed
including:
 performance criteria
 performance evidence
Y

35CERTIFICATE IV IN TRAINING AND ASSESSMENT
ASSESSMENT QUALITY REVIEW CHECKLIST
 knowledge evidence
 assessment conditions
Mapping clearly shows how each task relates to unit
requirements
Y
The assessment instructions for the student are:
 written in plain English and are
clear and easy to follow
 when and how the tasks are to be
completed
 under what conditions
 resources required
 and the criteria against which
students will be assessed
Y
The guidance to assessors is clear and easy to follow Y
The assessment methods and arrangements used
match all details provided in the Assessment Plan
Y

36CERTIFICATE IV IN TRAINING AND ASSESSMENT
ASSESSMENT QUALITY REVIEW CHECKLIST
A range of assessment methods are used and they are
suitable to the intended outcomes of the unit.
Y
The tasks ensure appropriate assessment of practical
skills
Y
Third party reports, where applicable, are:
 written in plain English so that the
third party can clearly understand
what they are being asked
 only relied upon as supplementary
and not primary evidence
NA
Principles of assessment and rules of evidence have
been considered Y
Assessment tasks appropriately reflect industry
expectations and current workplace practices Y
The assessments allow for collection of sufficient
quality and quantity of evidence
Y

37CERTIFICATE IV IN TRAINING AND ASSESSMENT
ASSESSMENT QUALITY REVIEW CHECKLIST
Assessment record tools:
 are easy to use
 ensure the requirements of each
task can be checked and recorded
 allow the recording of an outcome
at task level (S/NS)
 allow the recording of an overall
outcome for the whole unit
(C/NYC)
Y
The assessments ensure:
 competency is assessed over a
period of time and in a range of
contexts and;
 there are clear instructions
detailing when and where
assessments are to be conducted
Y
The assessment tools allow for collection of
sufficient quality and quantity of evidence
Y

38CERTIFICATE IV IN TRAINING AND ASSESSMENT
ASSESSMENT QUALITY REVIEW CHECKLIST
The assessments can be adapted to suit individual
needs of the student and workplace as required and
provisions for reasonable adjustment can be made
(where required)
Y
The tools ensure that the assessor will know that the
assessment is based on the student’s own work
Y
Reviewer
signature:
Reviewer name: Amenda Armstrong Date:
15.3.2017
Improvements/Actions to be taken
Management to complete this section
Action Due date Responsibility Completed (Date)
None at this stage None at this stage None at this
stage
None at this stage

39CERTIFICATE IV IN TRAINING AND ASSESSMENT
Step 4 - Trialling assessment tools
You are required to engage relevant personnel to trial and review your assessment tool. This
should be another TAE qualified staff member or a colleague who has knowledge in the
vocational area of the unit chosen.
Have them review all of the assessment instruments in the tool to validate the content and
applicability (you could ask them to complete the review checklist from above and/or to
complete the tool as a student would to test usability)
Document the feedback you have received relating to the trial and review conducted. You can
summarise the feedback in the box below or screenshot evidence of feedback received (i.e.) their
email response.
Comments:
Amenda Armstrong currently holds the the current TAE qualification s trialled this assessment
tool. She completed the tool as if he was a student (student perspective) and also completed the
quality review check.
According to her, the assessment instruments are well set. However, it would have been better if
more subdivisions of tasks could have inserted within both the assessment.
She also noted that thee assessment lack practical activities which could have enhance the
knowledge of the learner’s in a better way.

40CERTIFICATE IV IN TRAINING AND ASSESSMENT
Amended assessment plans
If the assessment plan was amended based on feedback received, please specify into the
following space the specific changes that were made.
If no changes were required based on feedback from your colleague, please state “no changes
were required.”.
One more practical task will be incorporated in each of the assessment.
Unit Details

41CERTIFICATE IV IN TRAINING AND ASSESSMENT
Mapping
BSBINM202 Handle mail
Unit Summary
This unit describes the skills and knowledge required to receive and distribute incoming mail, and to
collect and despatch outgoing mail.
It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of
practical skills and knowledge of mail handling under direct supervision or with limited individual
responsibility.
Assessment Type
Summative Assessment
Assessment Methods
Assessment One On line assessment
Assessment Two Project / Observation of practical skills
A range of assessment methods will be used to assess this unit of competency including
observation and oral and written questioning to assess knowledge.
Element/ Performance Criteria
1 Receive and distribute incoming mail
AT1 AT2
1.1
Ensure incoming mail is checked and registered
in accordance with organisational policies and
procedures
2, 7, 9,
10,
Practical task
1.2
Identify titles and locations of company
personnel and departments
5, 6, 7,
Practical task
1.3
Identify and distribute urgent and confidential
mail in accordance with organisational
requirements
11, Practical taskElement/ Performance Criteria
Collect and despatch outgoing mail
AT1 AT2
2.1
Collect, check and sort outgoing mail to ensure
all items are correctly prepared for despatch in
accordance with organisational policies and
procedures 5, Practical task
2.2
Record and process outgoing mail for despatch
in accordance with organisational requirements
12, Practical task

42CERTIFICATE IV IN TRAINING AND ASSESSMENT

43CERTIFICATE IV IN TRAINING AND ASSESSMENT
Performance evidence AT1 AT2
Recognises and interprets textual information to complete tasks
according to organisational requirements Questions Practical task
Records simple and routine information using an established format
and workplace-specific vocabulary Questions Practical task
Uses questions to clarify and confirm instructions, listens to directions
and clearly articulates requirements Questions Practical task
Followed workplace procedures for reporting hazards
Questions Practical task
Recognises basic mathematical data to verify weight, addresses and
registered numbers Questions Practical task