Introduction to Information Technology

Introduction to
information technology

Abstract
In every organisation, there is a use of Information technology as it assist in managing work
and store information that is associated with the activities of the company. In addition to this, it
helps an entity to reach maximum number of people and boost their businesses. HSBC bank
implementing their operations and activities in proper manner by the assistance of advanced
technology. Information technology plays a vital role that leads to growth and success of an
entity such as tracking, maintain transparency, customer database management and many more.
There are various social & ethical issues that is faced by companies such as security of data,
discrimination & harassment etc. Moreover, there are various types of network technology that is
LAN, WAN, PAN that assist companies to develop connectivity within or outside the
organisation. There are many benefits and drawbacks of investing in information technology that
is important to identify before adopting it at workplace.

Contents
Abstract............................................................................................................................................2
INTRODUCTION...........................................................................................................................4
LITERATURE REVIEW................................................................................................................4
Role of Information Technology in success and failure of company.....................................4
Ethical and social issues that affect to running business........................................................5
Differentiate among various types of networking technologies.............................................6
Discuss the importance of intranet and internet in business:.................................................6
List and explain the difference stages of system development life cycle...............................7
Analysis and Discussion..................................................................................................................9
Benefits and drawbacks of investing in Information technology...........................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Information technology is defined as study, design, development & support of computer
based system that involves hardware as well as software applications. Along with this, it is also
termed as a subset of communication & information technology (Chuang and Huang, 2018). For
the present report, HSBC bank is taken into consideration. It is a multinational investment bank
and renowned as 7th largest bank globally by 2018. It was established by Sir Thomas Sutherland
in the year 1865 and its head office is located at London, United Kingdom. The report covers
role of information technology in business failure and success. Along with this, social & ethical
issues faced by companies while running business is discussed. The different form of networking
technology and importance of internet and intranet is describe in report. Later, system
development life cycle, benefits as well as drawbacks to invest in IT is discuss in detail in the
present report.
LITERATURE REVIEW
Role of Information Technology in success and failure of company
IT is mainly used in every organisation and in every sector in order to implement activities
and operations in an effective as well as smooth manner. If it is talking about HSBC, it deals in
banking sector and it is important for them to use advanced technology which help in gaining
higher growth and development in market. The role of information technology in company is
defined below:
Customer database management: Information technology plays an important as it help
Company to gather and maintain information of customer in a secure and safe manner (Rad,
Nilashi and Dahlan, 2018). By the assistance of IT, all the staff members and higher authorities
of HSBC maintain, collect data adequately which assist in transforming information into
customer centric sector that has a positive effect on its productivity.
Maintain transparency & Tracking: By using advance technology, HSBC is able to
track all the information of its customer that is associated with banking service as it will help
them to maintain appropriate and accurate data. In addition to this, it also assist in maintaining
transparency with customers that develops a trust and positive image in the mind of customers.
Communication: Another role that information technology plays is communication as it
helps an organisation to maintain good relationship with customers, suppliers and staff members