Introduction to Information Technology

Introduction to
Information
Technology

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Literature review.........................................................................................................................1
Analysis and discussion..............................................................................................................7
CONCLUSION................................................................................................................................8
References:.......................................................................................................................................9

INTRODUCTION
Information technology can be defined as the usage of technical devices in order to work
technically in a business in terms of networking, internet connection, software and hardware and
many more. Business uses technology to innovate, improve and enhance it's operations,
management and products or services. Using of technology can leads to success and misusing
can result in failure of a business (Rajaraman, 2018). Organization chosen here is the HSBC, it is
one of the leading international investment banking company based in UK in 1865. It provides
services like credit cards, NRI services, saving and deposits and many more. The following
discussions are made on the role of IT in the success or failure of a business, ethical and social
issues associated with running business in IT sector, differentiation of types of networking
technologies, importance of social media in a business, stages of software development life
cycle, analysis and discussions with proper findings and conclusion in context of HSBC.
MAIN BODY
Literature review
Role of IT in the success or failure of a business
Decision making
Information technology supports the company in decision making process because there
are various IT software and information systems which effectively works for an organization to
enhance it's operations and management by assisting the company in making the decisions
efficiently and potentially. Such information systems are management information systems,
transaction processing systems, decision support systems, online analytical processing and many
more can be used in a business for decision making process in an appropriate manner.
Marketing
Information technology supports an organization in sales and marketing process as well.
Because marketing requires innovation and creativity in representing the products and services in
front of the market and this can be attained by using technology by marketing team in the
company. IT provides data interpretation and analytics function which is highly needed by an
organization to target the specific market which assist in loyalty among customers (D'Attoma
and Ieva, 2020).
Business growth
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Information technology is highly used by the research and development department of an
organization to invent something new for their customers so that customers attract towards the
company which accelerates the business growth and development for the firm. The reason
behind this is that there are various software which are responsible for the enhancement and
improvement of the business which ultimately leads to the growth in business.
Customer support and satisfaction
Information technology is accountable for the better and improved customer experience
throughout the company. This is done by providing services to the customers in a more digitized
and accurate manner. Therefore, IT supports an organization in customer support and overall
satisfaction with the services provided by the firm (Furunes and Mkono, 2019).
Resource management
Information technology helps the company in managing it's resources such as data
management, human resource management, finance management, marketing management,
operations management and many more important resources are integrated and allocated by the
firm in order to handle and manage through software and information systems effectively and
efficiently.
Ethical and social issues associated with running businesses in technology
Privacy
Disclosure of data or any information and violating the privacy of an individuals leads to
privacy issue in IT. A company HSBC has a highly secured banking service and IT structure.
The bank provides online banking service all over the world with a special security to them.
HSBC have fixed privacy policy to be sustained by customers.
Access rights
Unauthorized access to network during the e-payments,e- commerce has become a ethical
issue in IT. It is vital to have a strong data accessing procedure for customer to access a data in
HSBC customer can access a data through the mail from the HSBC. So HSCB has good
censorship policy to protect their customer from exploitation (Dierksmeier and Seele, 2018).
Securities
Money security is the prime concern of a customer to deposit their money in bank. HSBC
has millions of customers all over the globe and security to their money is their first
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