Role of Information Technology in Businesses: A Case Study of HSBC Bank

This report discusses the role of information technology in businesses with a case study of HSBC Bank. It covers social and ethical issues, networking technologies, artificial intelligence, and software development lifecycle.

ABSTRACT
Information technology (IT) is helpful to maintain & retrieve the specific information &
data through computers & other electronic gadgets. In this modern generation, information
technology playing an essential role in various field like businesses, foundations, corporation &
institutions. Information technology is beneficial to maintain each & every activities of the
individuals and make their life more suitable and convenient. It is necessary for the people &
organization, to address all the issues so that companies can effectively maintain it is a
consideration. There is involvement of numerous kinds of networking technologies such as LAN,
WAN & MAN which are helpful to transferring the specific information with proper range on
particular areas. This report discuss about artificial intelligence and how it is important to
maintain the information technology for the development of the businesses. This report also
determined software development life cycle and discuss various stages which can useful to
maintain the specific software applications.
.

Table of Contents
ABSTRACT................................................................................................................................................2
INTRODUCTION.......................................................................................................................................4
LITERATURE REVIEW............................................................................................................................4
ANALYSIS AND DISCUSSION...............................................................................................................5
Role of Information technology in the success of business......................................................................5
Ethical & social issues that pertain to the information technology..........................................................6
Various types of networking technologies.............................................................................................7
Development in the Artificial intelligence...............................................................................................8
Stages of the software development lifecycle.........................................................................................9
CONCLUSION.........................................................................................................................................10
REFERENCES..........................................................................................................................................11

INTRODUCTION
This time is all about technologies & internet, the role of information technology is
increasing very rapidly and taking place in everyone's life. With the help of information
technology, people can effectively perform their daily activities in a more suitable way.
Basically, information technology implements all the software & hardware applications in order
to develop, support, execute and maintain each and every operation of the people & businesses
(Alsmadi and et. al., 2018). The main aim of this report is to discuss about information
technology related to the HSBC Bank , which is multinational Bank of British & financial
provider founded in 1836 & headquartered in London , UK. This report will determine the role
of IT for the growth of the businesses; discuss social & ethical issues experience by the
businesses, various types of networking technologies, artificial intelligence & stages of software
development life cycle.
LITERATURE REVIEW
According to Vivek Patil ( 2020), defined that information technologies utilize is specific
components related to the computer network and internet connectivity all these devices are
helpful in storing, executing, exchanging, securing & processing all the information. Businesses
use this so that they can improve their performance to gain more competitive advantage as
compared to their competitors. Telecommunication & technologies both are essential for the
commercialization of goods & services.
According to the Nikki La Marco, ( 2019), revealed that this modern era, all the business
activities come on online platforms so that companies are operating trade activities with the help
of social media channels like a website, Facebook, Twitter, Instagram, YouTube & many others.
All these social marketing platforms are beneficial in promoting, buying, selling & delivering
activities. Online platforms are also beneficial to conduct proper communication between the
organization & customers so that bacon effectively provides their feedback and clear their doubts
for a particular products & services. .

ANALYSIS AND DISCUSSION
Role of Information technology in the success of business.
The role of information technology is taking a wider place in every individual’s life. Most of
the businesses are using all the considerations related to the information technology so that they
can connect large number of people and gain more competitive advantages. Through computer
system, internet connectivity, and other electronic items are considered as specific components
which make possible all the practices of information technology. There is important to adopt a
specific innovation with use of technologies which can lead the long-term sustainability rate
globally. HSBC Bank is utilizing information technology to operate their business by online
method so that IT can play a more prominent role in the success of Bank. Some specific points
related to the roles of IT in context of HSBC Bank are discussed below -
 Improve communication level - This is considered as the most common role which
information technology is playing for the development of the effectiveness of the Bank.
Through proper communication HSBC Bank can effectively deal with their customers,
clients & address their all requirements in an appropriate manner. Through company
application, website, customers can effectively communicate with the employees and
share their issues with them. Employees of the bank are also connect with them and
communicate effectively to resolve their all issues appropriately. Customers can
communicate with the employees via phone call, emails & get most possible solution of
their problems (Bowie, 2020).
 Lead customers support & satisfaction - Information technology properly maintains
management information system and regulates all the practices to support their clients &
customers. HSBC use maintains their management information system in order to access
all the adequate information about their customers. Bank also maintain track record of
their customers activities so that they can provide security of their customers which can
lead the satisfaction level of their customers.
 Customer’s relationship management - Due to covid pandemic, all the businesses
affected adversely and that time there was no way to connect with the customers and
maintain good relationship with them in order to evolve the productivity of the

enterprises. In the lockdown period, work from home is the main option for the
company's to operate their business activities. With the help of information technology,
companies connect with their customers so that they can precede business activities with
them and also maintain good relationship. HSBC is multinational Bank ok which provide
financial services to their potential customers. Bank ok demonstrate their active
participation to maintain good relationship with their customers through customer
relationship management activities (Gillath and et. al., 2021).
Ethical & social issues that pertain to the information technology
With the proper utilization of information technologies, specific issues also occur which are
experienced by the organizations. The descriptions related to the social & issues facing by the
HSBC are as follows -
Social Issues
 Hacking System - in this time this social issue increasing day by day and the threat of
hacking become the main issue of the companies. HSBC follow proper protocols &
maintain legal considerations so that Bank can effectively protect their adequate
information’s and details about their customers. Bank need to manage all the security
system so that no one can leak their confidential information about the bank ok so that
they can effectively gain the trust level of their customers (Howell, van Beers and Doorn,
2018).
 Recognize the theft - In this fast running world, fraud cases improving which provide
negative impact on the value of the organization so that it is difficult to gained trust and
attention of the customers. This social issue affect the market value of the business & also
leak the personal details and information of the customers in an unauthorized way so it is
necessary for the HSBC bank to take care about all the fraud & carefully regulate online
transaction activities so that no one can harm the dignity of the Bank & bank and
effectively maintain all their operations with the use of IT.
Ethical Issues

 Security & privacy - This ethical issue to become the main concern of the businesses
because companies are showing their active participation on the social media channels so
it is necessary to maintain some kind of securities and privacy. HSBC Bank is
continuously dealing and connecting with large number of customers it is necessary for
the bank to manage all the information of their customers so that customers can feel safe
and secure to be a part of the bank (Kalajtzidis, 2017).
 Harmful Actions - This issue mainly refers as the computer ethics that regulate negative
consequences related to the information technology like losing the appropriate
information, losing the ownership, destruction of the property & undesirable substance
which provide negative impact on the wellbeing of the organization. HSBC need to
maintain specific principles related to the ethical conducts which can help full to restricts
any kind strangers from the utilization of IT in an appropriate manner so that Bank can
maintain all the specific information’s of their clients (Masso and et. al., 2020).
Various types of networking technologies
Network technology is playing a prominent part in the development of the societies and also
provides easy access of information with the usage of internet connectivity and computer system.
Network technologies provide all the information digitally to the businesses & institutions
(Qureshi, Boyer and Wickramasinghe, 2020). Network technologies is beneficial to conduct
proper communication among the people so that they can effectively connect with each other and
maintain wireless communication via mobile, Smartphone’s, computer, laptop & and other
electronic items. There are various types of network technologies considered by the HSBC Bank
which are elaborated below -
In accordance with transmission
 Multipoint purpose - It determine multiple points which contain different notes with are
connected with common medium in a linear way. It mainly concerned about transmission
of the information on a specific time period.
 Point to point purpose - This maintain the participation of sender & receiver so that they
can directly connect with each other and also transfer the specific information. The

transmission of information mainly done by the guided medium through the wired or
wireless network (Rahmelina, Firdian, Maulana, Aisyah and Na‘am, 2019).
In Accordance with Scale
Basis WAN LAN MAN
Monitor This network monitor
by the private &
public bodies.
This network
technology e is
monitored by the
private, public or the
individual.
This network is
monitoring via the
private and public
individuals.
Speed This network contains
low speed because it
covers large range of
the areas.
This network
technology regulates
high speed level
because it covers
limited range.
The speed of this
network is average as
compared to the LAN
& WAN.
Fault tolerance This network contains
less fault tolerance as
compared to the other
networks.
This network
regulates high level of
fault tolerance.
This network contains
less for tolerance as
compared to the LAN.
Development in the Artificial intelligence
Basically artificial intelligence refers as the simulation of the human intelligence
considerations by the machines like computer system. Some specific applications related to the
artificial intelligence include natural language processing, speech reorganization, expert system
& machine vision. All these applications are helpful to maintain the each and every operations of
the HSBC Bank so that Bank can effectively maintain their financial services and provide large
value of their services to their customers with the proper usages of AI. Artificial intelligence also
considered as the specific branch of the computer science which can turn the computer into
brilliant machines. There are various points related to the development in the AI are as follows -

 Evolve security & productivity - It is prominent to maintain the security system of the
information and data so that company can evolve security in a confidential way. HSBC
use artificial intelligence so that Bank can properly consider the security level of their
staff members and also create a safe and secure environment so that employees can
effectively improve their productivity level. AI is also beneficial to recognize the data
breach as per the time so that mandatory solutions are taken to prevent it (Reuter, 2019).
 Automatic processing - AI is helpful to maintain the working of the organization without
any interference of the humans. HSBC Bank utilizes the whole process of this so that
Bank can automatically maintain all the specific operational conditions. AI is also useful
in money.
Stages of the software development lifecycle
This life cycle work like a application which helpful to maintain all the practices of the
business. There are various stages are involved in software development life cycle which are
mainly discussed as per the requirement of the HSBC Bank are given below -
 Planning - This lifecycle stage mainly includes specific terms and conditions related to
the projects & also calculation of the specific cost like material, labor, preparing cost. It is
necessary to follow specific terms and conditions and proper time table in order to
maintain planning process (Sepasgozar and et. al., 2018). Identify requirements - After the appropriate planning, it is mandatory to identify the
specific requirements of the resources to generate software system.
 Design & prototyping - After the planning and identification of the resources, it is
necessary to maintain all the architecture and designing procedure. Prototyping is also a
prominent part which can help full in designing of the software.
 Development of Software - This stage mainly include the writing a program & maintain
all the consideration of the technologies. There is involvement of of effective team
members who are more capable in coding process (Sun, 2019).
 Testing software - This stage is all about testing the software application before
launching in the market.
 Deployment - This stage is demonstrating the applicability of the application for the
users so that they can easily download the application in their Smartphone’s.

 Maintenance & operations - This stage mainly concerned about the maintaining each
and every operations related to the development of the software from the identifications
to the testing so that companies can provide best services to their users with the help of
the application.
CONCLUSION
As for this report, it can be concluded that information technologies are become the basic need of
the individuals and businesses without this it is difficult to achieve day-to-day operation. This
report discusses various types of of rule related to the information technology and also
determined specific ethical and social issues which can create problem in the IT practices.
Moreover, this report evaluated various types of networking technologies & it is analysed that all
the networking technologies like LAN , WAN & MAN play a prominent role for the
convenience of the people & organizations. Artificial intelligence is a crucial component of it
which can useful to make system secure & provide the automatic progression which can improve
the productivity & effectiveness. Lastly, this report discussed about the 7 stages of software
development lifecycle which can aid in planning & implementation of the activities.

REFERENCES
Books and Journals
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Bowie, N.E., 2020. Business ethics (pp. 158-172). Routledge.
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Howell, R., van Beers, C. and Doorn, N., 2018. Value capture and value creation: The role of
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Kalajtzidis, J., 2017. Ethics of social consequences and ethical issues of consumption. Human
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Masso, J., and et. al., 2020. Risk management in the software life cycle: A systematic literature
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Qureshi, S., Boyer, E. and Wickramasinghe, N., 2020. Introduction to the Minitrack on
Information Technology Innovations to Overcome Health Disparities.
Rahmelina, L., Firdian, F., Maulana, I., Aisyah, H. and Na‘am, J., 2019. The effectiveness of the
flipped classroom model using e-learning media in introduction to information
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(iJET), 14(21), pp.148-162.
Reuter, C., 2019. Information Technology for Peace and Security–Introduction and Overview.
In Information Technology for Peace and Security (pp. 3-9). Springer Vieweg,
Wiesbaden.
Sepasgozar, S.M., and et. al., 2018. An investigation of modern building equipment technology
adoption in the Australian construction industry. Engineering, Construction and
Architectural Management.
Sun, X., 2019. Key Technologies of Time-Sensitive Networking and Its Application.