CFPBUS003 - Introduction to Information Technology

CFPBUS003 - Introduction to
Information Technology

Abstract
Information technology plays vital role success of business. Getting competitive advantages
industry using animal for getting leather material that causes number of animal life comes in
danger zone. Digital technology assists to save identity where customers give their credit card
information and their addresses, phone number if these information gets to wrong person they
can be theft identity or can steal money.

Table of Contents
1.Introduction..............................................................................................................................................3
2. Literature Review ...................................................................................................................................4
3. Analysis and Discussion..........................................................................................................................8
4. Conclusions...........................................................................................................................................10
References.................................................................................................................................................12

1.Introduction
IT refers that technology indulge in the development, management and use of computer
to mange the information. In simple term the study of design, development, maintenance,
assistance, imposing or manage computer based system. Computer system plays crucial role to
exploring information. Information technology plays vital role to storage, networking( i.e. LAN,
WAN) and software devices, infrastructure and procedure which utilizes in creation, planning,
storing, securing etc accomplish by computer. H&M is a multinational company which famous
Swedish MNC clothing retail company. It's known as fast fashion clothing for men, women and
children. H&M uses information technology to changes in design and marketing in global
market.
2. Literature Review
Information Technology and its role in retail business in general
As per the view of Tilman and Kareiva, (2018).information technology is basically
dependent on computer and this computer based system assists to explore information and keep
secure information. Technology support to introduce new platform in business operation. It plays
vital role to keep update retail companies with continuous changes and assist to enhance
globalization of retailing. Utilization of information technology in retail business leads vast
change because it provides information regarding product for example catalog, availability,
advertisement, supply and demands of customers etc. IT also provides information of customers.
For example customers profile, nature regarding product, activities, choices or preferences and
distribution. Operation information like inventory record, logistic, allotment of products and
shelf space etc. Information technology utilizes in point of sale(POS) in the retail business
( Through POS electronic system, payment process becomes easiness for retailers where they can
retain and analyze wide scale transaction data and inventory record on the basis daily business
operation. Warehouse management(WHS) is a software technology which utilizes in managing
warehouse business. WHS keeps whole information from beginning means receipt of supplier to
ends means shipment to customers where this electronic system allows retail business to manage
whole storage system within warehouse. It plays good role on daily basis operations in another

department. IIt assists to establish good relational with customer relational management (CRM)
where utilizes by the collecting and warehousing consumer data. Management information
system also supports retailer in decision-making Warehousing is accomplished by storaging
customers data through credit card transaction, discount coupons, customers inquiries calls and
loyalty cards. IT supports in effectively merchandise planning. Software system assist retail
business to manage multistage supply chains and achieve fast return on investment. Thus, IT
plays crucial role in retail business
Networking Technology, different types in general
As per the view of Chasseguet-Smirgel, (2018) Network technology is a technology
which exchanges information data through communication by connecting two and more
computer system. This system basically utilizes in business market. There are different types of
network. For example local area network(LAN) and wide area network(WAN), wireless local
area network(WLAN), personal area network(PAN) etc. Personal area network (PAN) is
wireless and too much basic network which connects computers, phones and tablets to each-
other. It utilizes in small scale where an individual person or organization manages whole
computer connection through one device in a building. These types of network beneficial for all
scale business where owner can explore information regarding product in whole department and
can monitor all transaction information. Through this network owner of retail business can
monitor employees or workers activity by computer system.
LAN is a simple type of network which connects groups of computer and low voltage
computer device together within two or three buddings in short distance. Through this device
retailer can share information and resources. Thus, this device also good option for retailing
product and store information of product. WLAN is wireless network such as WI-Fi network
where LAN can connect WLAN through networking technology in local area and can safely
transfer data. These types of devices play vital role in retailing business because retailer can
easily communicate groups of people in wide area and can retail their products in large amount.
WAN (wide area network) connects group of computers in longer distance. Through this
network retailers can communicate for retailing in whole world and can promote their business in
large scale. Enterprise private network (EPN) is especially designed for business where retailers
can safely connect in various location and can communicate in wide area through computer
resources. Thus networking assists to raise the profile of retail business in the world.

2.4 Ethics and Social Issues of using technology in general
As per the view of Glock, (2018) Ethical issues refers a situation which requires an
organization to select between alternates that should be assessed as ethical or unethical. Major
ethical issues is elevated by technology these are health issues, ethical confusion during
completion, job displacement etc. ethical issues creates due to using of technology in the retail
business where keeps information of customers and their profile by employees etc is used to gain
customers information during any issues. if these information gets to wrong person then they can
be misused customer information and can steal money through credit card information which is
normally given by customer to employees during purchasing. Copyright infringement can also
occur in retailing. For example whole information of product design keeps in computer system
but information can steal by another person through technology which can lead loss in business.
While, social issues are communication breakdown, identity theft, cyberbully, privacy etc. using
of technology in business created different types of problem in society like cyberbully where
anyone can steal information of customers and can harm or harass person through IT network.
Due to competition retailers continuous changes in their product and it's material that causes
charges of product high so that leads decreases in purchasing.
The importance of Intranet and Internet in business in general
As per the view of Melvern, (2019) Internet plays crucial role in retail business. Through
internet organization can sell their products to remote customers. Retailer can use internet to
gather information regarding upcoming product and can change product. Thus, retailer can take
competitive advantages. Through internet retailers can communicate with customers, clients,
government and can approach another member of industry in easy manner. Retailer can use
internet for information retrieval where can monitor product processing. Retailer uses social
media for promoting their product in market. Retailers can introduce their product global market
through network. they can expand their selling by introducing online purchasing in business
market. Thus, internet is more crucial for expand retailing and assists in product awareness in
business market. It also supports to establish good relation between retailer and customers.
Intranet is electronic device which provides new platform in retail business. It introduces digital
communication in business market. Electronic technology provides safe space for storing,
gaining and developing software apps. It reduces errors in product transfer and payment

procedure. In single time, employees can tackle two or three customers. It gives speed in
employees work. Retailer provides own software app services to customers where customers can
purchase product. They provide own online websites where customer can inquiry regarding
product. Thus, intranet plays vast role in retail business and retailer enables to cover large area of
market. These devices provide chances to gain competitive advantages in global market.
List and explain the different stage of system development life cycle.
As per the view of Yeaman, (2019) System development life cycle (SDLC) is the study
of procedure for planning, creating, testing and post information. This system takes business in
next high level and assist in project building. Main purpose of the SDLC is permitted user to
create and maintain computer based information system. It consists six level i.e. planning,
system analysis and requirements, system design, system development and integration and
testing, implementation or coding, maintenance (documentation and evaluation) etc. planning is
most important for beginning any project. To start any big project, in that stage planning
accomplishes that what type product looks like and what type of resources needs to develop
product. Information system assists to give new information. System analysis is important to
analyses software performance to proceed upcoming steps where analyses software performance
in every stage. Through these analyses makes notes on further demand. In retailing this system
checks out on daily basis operation. Design is also important in SDLC where can see blueprint of
the software system. It is important for supply high quality product which requires by customers.
Development is needed in computer software and hardware system. Software development is
crucial for retailing business because it utilizes in coding and testing of product. It assists in
promotion, marketing and meets customer needs. While hardware can buy and can install. Both
development supports to create information in business. Integration and testing is important to
testing of software. Testing is supported to disclose mistakes which occurs during integration and
alter the quality of product and project. Thus checks new information system works in flow or
not. If any mistake shows during testing then develops new system program. Implementation is a
procedure of completion where software installs in the retailing environment and utilizes in daily
basis operation. This level provides assurity regarding software operation (Melvern, 2019). Main
goal of this stage to deploy information and utilize in daily operation in the production
environment. Maintenance is themselves last and final stage of SDLC where software updates up
to date and utilize for change according to customer demand. It is basically dependent on

customer's feedback's. it utilizes to solve problem which exist in the system after testing phase.
Maintenance is completed by two phases documentation and evaluation.
3. Analysis and Discussion
3.1 Role of Information Technology in the selected business
It can be analyses from above study, IT plays viral role in retail business. Technology
provides different information like management information system which supports in decision-
making regarding product introduction in retailing market. It uses for coordination, maintenance,
testing and for observing information in a retailing company. H&M company utilizes warehouse
management system (WHS) which keeps detail about wide scale products. While, decision
support system is digital technology program which supports in justification, determination in
the retailing. It assists to save money and helps to improve performance and effectiveness of
employees in business. These IT contains some drawbacks. For example decision support
system(DSS) can reduce efficiency of employees. It can reduce skills in staff due to dependency
on the computer. Management information system requires constant monitoring so it can
consume time of staff. Budgeting in this system is more complex.
Types of Networking Technologies that used in the selected business
H&M can use WLAN networking which is wireless. It provides strong communication
between groups of computer and connects local area through this networking. Retail company
utilizes this networking to promote selling and expand business in global market. It provides
setup in retailing, and they can transfer information to each other about new product. It gives
proper security in retail business. Enterprise private network (EPN) is utilizes by H&M company
for business dealing where retailer shares their information for product design(Miller and Raison,
2016). It leads profitability in retail business. WLAN contains some drawbacks for example
H&M firstly have to take license because it requires license. Retailer can retail their product in
limited area through this networking which ain't good for organization because company can't
explore their product wide area. It is less secured than wired so information can steal.
Ethics and social issues in retail business

It can be analyses from above study where H&M company can get ethical and social issues by
using information technology. H&M can face copyright infringement which can create problem
in sustaining global market (Glock, 2018). Through IT information of customer can disclose
which is not beneficial for company because it can loss trust of customer regarding their
purchasing services. It can impact economic scale of business. Due to continuous changes in
product design can enhance cost of product in that state selling efficiency of product can reduce.
Technology leads communication breakdown which ain't beneficial for retailing.
3.3 The importance of Intranet and Internet in the selected business
There are lot of negative and positive aspect of the internet and intranet in the business of
the H&M. Internet helps to increase their marketing through the social media and various
applications. Intranet provides the information to the users very fast and enhance their
productivity of the company. As the roles and tasks the users may use the applications of the
internet. Internet helps to increase the performance level of the employee's working in the H&M.
With the helps of the intranet it saves the money and time of the company(Peng and Croce,
2016). It creates the issue of security in the H&M. The management of the H&M needs to stop
on the control of the information. In the business internet required high cost. The hackers will get
the passwords and take the private information and the data through the internet and intranet this
is the biggest disadvantages of the internet in the business.
List and explain the different stage of system development life cycle .
It can be analyses from above study that it plays crucial role in H&M company. Company
can get more productivity in business. Each steps of this life cycle gives assurity about product
quality. It supports to reduce human errors during processing (Punjaisri and Wilson, 2017).
Through this system each steps of product development operates in sophisticated manner Which
leads maintenance in retail business. It contains some drawbacks like it is time-consuming
process because it completes in five stage so H&M company staff can distract from selling
product. It is expensive process because each steps contain more improvement. Each steps of this
system is basically dependent on each-other. If any mistakes creates in these stage then whole
process can impact which can consume time-consuming and enhance cost of product. This
system needs monitoring on each step so retail company staff can distract to achieving sells goal.

4. Conclusions
It can be concluded from above study that Information technology plays crucial role in
retail business. IT explores different source of information which assists H&M company to retail
their products. There are different types of networking for example LAN, WLAN, WAN etc
which assists to communicate groups of computer and shares information for product. Here
above report also analyses due to IT how ethical issues can create problem in retail business
while social issues can impact environment and company services. Intranet and internet plays
vital role in retail company. It enhances selling efficiency in retailing market. Analyses different
stage of system development life-cycle which utilizes in retail company for enhance product
quality. In this report analyses drawbacks of system.

References
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