Impact of IT on Business Performance

This assignment investigates the relationship between information technology (IT) and business performance. It examines various models and theories, such as the Technology Acceptance Model and Unified Theory of Acceptance and Use of Technology, to understand how IT adoption influences organizational agility, competitiveness, and productivity. The analysis draws upon scholarly research and real-world examples from diverse industries like hotels and healthcare.

INFORMATION
TECHNOLOGY

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK ..............................................................................................................................................1
Comprehensive analysis of enterprise applications................................................................1
The drivers of enterprise systems from a business perspective..............................................2
The challenges that enterprise applications pose for end-users .............................................3
The benefits to a modern business such as ER P to achieve operational excellence.............5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7
.......................................................................................................................................8

INTRODUCTION
The information technology (IT) can be simply defined as the program that are used in
conserving , manipulating, applying queries, as well as transmit the data regarding solving the
work issues of any enterprise or business(Tallon and Pinsonneault, 2011). IT is the subset of
Information and communication technology i.e. ICT. The word load in any small or big
enterprise is used to diminish with the help of current technology that are internet based like
networking and cloud computing. several database act ivies like maintaining log files, making
data marts, etc. are also done with the help of networks now a days. The present report is based
on the challenges as well as benefits of the internet based applications which the enterprises
faces.
TASK
Comprehensive analysis of enterprise applications
The information system has interchanged the whole business processing by the
introduction of the new techniques which are based on the internet. The management of the
informations now become the most important task for all the organisation whether it is on small
or large-scale. The systems that are used to do task in isolation now the help of internet can be
integrated across the corporation to their aims and objectives. The Football 123 is based in
London started in 2010. This is founded by the Ben Chesser in Barcelona before launching it in
London. This company made the marketing platform allowing the several other companies to
establish, route and react to digital as well as offline activities in very small period of time
(Prajogo and Olhager, 2012). It provides the businesses tools to launch the different with the help
of campaigns of market such as electronic mail, social media, various mobile apps, SMS, etc.
The different applications of the information technology regarding the Football 123 of are
following:
 Storing the relevant data: The employees deals with a large quantity of file and
maintaining and storing these all data for a long time is very rigid task. The IT allows to
store all the relevant informations or data for a long period of time on the cloud(Sakas
and et.al., 2014). The enterprise uses this application to conserve their valuable data
effectively.
 Marketing: Various marketing tools are given by the new technology to make possible
the online deliveries of the products like quick response codes. It looks like a barcode but
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is a square. The customers can online registered the products by selecting the items
located on the cart. This makes possible the work from home for the worker of the
organisation. They can easily do their tasks from any where . The customers can select as
many commodities they want can receive that by the same day with the aid of home
delivery plans of the organisation. This saves the precious time for both the customers as
well as the workers too.
 Work from home: The workers and co workers can complete their tasks from home also
with the help of distributed system. It is a system that allows to share the common tasks
among different people of the organisation located at different places by providing them
a virtual environment where it makes them feel same as they are working isolated. But
the fact is that the whole task is distributed among the different sections of the ventures.
Employees can use this application with the help of internet. The users of the Football
123 take this benefit and improve their living as well as the working style.
 Communication: In Business the task is totally based on the communication process as
the different clients are not located at the same place. The consumers too are present at
different places. Hence the company uses the various methods to communicate that are
provided by the ICT such as video conferencing, emails, chats, SMS, etc.
The drivers of enterprise systems from a business perspective
Every enterprise consists of drivers that are responsible for the development or upliftment
of the organisation by doing the work to extend the growth of the enterprise. The Football 123
has consists a set of drivers in this regard that are listed below:
 Employees: The employees are the most important driver of the organisation. They are
treated as pillars of the venture as the overall work of the corporation is being done by
the worker itself(Chemla , 2012).
 Consumers: The company's business is dependent on the consumer also because they
earn their livelihood with the help of customers. Hence they are termed as the soul of the
organisation. Without them the company do not exit as they do business for them
only(Buntin and et.al., 2011).
 Business Partners: A single man is not able to run his business over diverse areas of the
world so in order to expand the market the company have to make parters and divide the
work load according their professions or skills.
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 Government bodies: The company is also affected positively as well as negatively by
the government legislative or rules related to the market. The increased taxes like income
tax,several taxes on the products are applied and the sometimes the company collapse as
they do not earn as much income to pay the taxes(Chang and et.al., 201). The changes in
the currency of different work location is also a major issue causing the company in loss.
 Technology: The venture can earn benefit by using the latest technology. It makes the
work very easy for the employees by providing automatic tools like spread sheets, Ms
excel, ms excess, power-point, ms word, etc. It helps the users a lot in making the
calculation, reports, various diagrams, charts, slides, and many more tasks very quickly
(Venkatesh and et.al., 2012).
 Internet based technologies: The are many internet based techniques like mailing, doing
online works, managing the databases online, conserving the files on the cloud, providing
security to the valuable informations, online communications tools etc. are the beneficial
applications provided by the new technologies which contribute for the welfare of the
organisation(Lu and Ramamurthy, 2011). The different important operating systems are
also available which improves the quality work of the company like ubuntu, Linux,
different version of windows, etc. different hardware are also existed leading the same
role by supporting the above written software. The company uses these applications in
order to enhance their productivity.
 Environment: The working operations of the Football 123 has also been affected by the
environmental conditions. As the works needs suitable working conditions to perform
their tasks properly. If there is too hot in the city and the employees are being suffered by
the extreme summer then they are not able to do the tasks accurately. Hence the company
have to provide proper healthy environment to their workers(Jan and Contreras, 2011).
These all are the internal and external factors that drives the corporation management .
The challenges that enterprise applications pose for end-users
The enterprises uses different latest technologies in order to improve their business turn
over. But at the same time the end users faces many challenges with regarding to this. Some of
the challenges or issues are discussed below:
 Expensive products: As the company is designing their products by the new or latest
technologies they also increase the pricing of the products like gadgets, different
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hardware, etc. This causes a serious problem to the civilians. Because some part of the
population are not enough economical strong that they could afford such products. And
as result they are not able to enjoy the new applications of the latest technologies. The
consumers are thus not buying such an expensive products. This causing a loss for the
entrepreneur.
 Bad quality products: The software developers are not so much sure about their quality
of products because after being launched in the market the customers look not to be
satisfied as several issues are being risen about the operational quality like hanging of the
items, battery backup are not proper, the internal software troubles, etc. Even the gadgets
are being blasted due to some technical errors. These phenomenon has been troubling the
society very much(Roztocki and Weistroffer, 2011).
 Lack of awareness: Whether the technology has been developed but there are so many
people who are not aware of such applications. They do not know how to use such
commodities. Therefore they are facing difficulties for the same.
 CRM(Customer Relationship Management): It is an strategy that are mostly
implemented by an organisation for the purpose of interactions with their
clients ,consumers and for the vision of the sales. This needs the help of technology. But
it is a matter of concern that even using the latest information technologies the
organisation is not fulfilling the desires of their customers. The consumers demand for the
cheap and best commodities but the company is making the expensive products that also
have different technical issues.
 Strategic goals: The main goal of the users is to afford the latest gadgets that are based
on the latest technological methods. Also some part of the rich society are able to pay
extra penny but they demand the best quality product that are free from the technical
errors or unsupportive nature. Besides this the organisation are not so much capable to
complete the wishes or the demands of their consumers.
 Internet connection with end users: In this era every one is surfing the internet in order
to achieve their short term ambitions and also paying a large amount to the different
vendors of the internet. In spite of this the users are facing the networking based problems
like the slow speed of the internet and even sometimes the network is also not available
causing great troubles for them.
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 Data centre: The data centre is nothing but the facilities used to keep the computers and
its associated components like telecommunications and the system which play the role of
storage. The consumers is also facing problems in this regard as the cost of energy is
enhancing day by day but the managers at the data centres are not giving their
concentrations towards the measurement, look over and the management of the energy
that are being used in the data centres. The mangers have to pay attention towards this
critical issue and can use some appropriate measures like removal of some server that
might save a large amount of revenue per annum. By this way they can perform their task
of management and do the for the consumers welfare.
On contrary the several other organisations are taking advantage of this internet-based
technology like Tesco. Tesco being the global grocery and general retailer of merchandise is
using the latest techniques provided by the information and technology in order to improve their
businesses. They are creating virtual stores with the help of QR ( Quick response)
codes(Galegher and et.al., 2014). In this process the virtual market is being generated and the
commodities are being sold by the tech savvy travellers. They give advertisement of their
products on the public places like wall of bus stop, metro stations, public wash rooms, etc. as per
spreading the information of their latest items. The employees can scan the QR codes of the
specific commodity on their smart phones even while travelling in bus or train and placing their
orders very easily. The customer can select items from the scanned one and may place order for
the products as per their wish. They can receive their products by the same day after doing
online payments as Tesco has provided the facility of home delivery. Therefore by proving itself
reliable it creates a unique image in the eyes of customers. And as a fruitful result the Tesco
secured a successful business in the region of south Korea. The sales of the organisation has
increased by 130 % as the 900,000 registration has been done on the Home app(Borghoff and
et.al., 2013).
The benefits to a modern business such as ER P to achieve operational excellence
ERP (Enterprise Resource Planning) software is type of strategies which are created in
order to improve the business in many context like financial, market based, trade, in the
manufacturing as well as production sector. This planning proved to be very beneficial
regarding the achievement of the operational excellence. Some of the benefits are listed bellow:
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 Gathering of informations to do proper decision making: The ERP software provides
appropriate data which is quite beneficial for making accurate decisions. The time is
conserved instead of wasting it on searching different websites to get the input.
 Enhancement in the profit: As there are accurate information regarding the file is
available, this lowers the errors that are done by the employees. Hence the labour cost is
decreases as less number of workers are needed. This makes the work ultimately
profitable(Waser, R., 2012).
 Best operational quality: The task of research is being done properly. Apart from ,this
the work is discussed among different sector of the people including the CEO, HR.
manager, team heads and other co workers. This improves the quality of the operations as
the different views of the intellectual are present. This results in making the best business
plan(Waser, R., 2012).
 Processing time decreases: As ERP software provides the quality information or the
relevant one without wasting the time on seeking informations. This also diminishes the
labour power and consecutively the time of operation processing decreases
automatically.
 Transparency in the work: The working of all the groups are transparent to each other.
This improves the quality work as each and every individual take care of their works.
Other group can also suggest feedbacks related to the work of another one. This results in
the resolution of all the errors before launching the products causes in creativity of best
production as per the consumer's need.
CONCLUSION
From the above mentioned report it has been concluded that the information technology
has contributed effectively in the business processes by transforming the working directions. The
whole business is now dependent on the latest technology as it diminished the work load by
providing automatic formations of diagrams, calculation,etc. With the help of new software like
ms excel, spread sheet, ubuntu, etc. Due to the improvement in the technology the ender users
faces many challenges like they can't afford the expensive products, the lack of awareness, the
unsupportive nature of the gadgets due to technical errors, etc.
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REFERENCES
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& Business Media.
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Buntin and et.al., 2011. The benefits of health information technology: a review of the recent
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Online
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