Challenges of Hospitality Leisure and Travel industry during Covid19 pandemic

This report discusses the challenges faced by the hospitality, leisure, and travel industry during the Covid19 pandemic. It covers the positive and negative impacts on companies, with a focus on Rosewood Hotel London, and provides recommendations for the industry to overcome these challenges.

Challenges of
Hospitality Leisure
and Travel industry
during Covid19
pandemic

Table of content
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
CONCLUSION...........................................................................................................................................5
REFERENCE..............................................................................................................................................6

INTRODUCTION
Hospitality Industry is a well-known leading organisations and industries which used to
provide out better services and facilities regarding the food, drinks, even planning and all the
important aspects through which customers can thereby be satisfied. As in today’s time
hospitality, leisure and travel industries are facing so much of challenges at a time of COVID-19
pandemic. The major issue that the hospitality sector is losing their financial stability is because
of the pandemic situations that made individuals to stay in their homes rather than travel and
enjoy the facilities that are being given by the hotels and services provided. The companies and
all the hospitality sectors are majorly facing trouble and are affected by the issues and the
facilities that are impacted with the rise of pandemic situation as there is a negative approach as
it creates major instability and crisis and loss in their financial aspects because of which so many
of the hotels and the travelling companies have shut down their business (Anderson, and Sanga,
2019). This report will cover Rosewood Hotel London which is a well-known hospitality hotel
provide services in England and the impact of Covid-19 pandemic on it. This report will further
cover all the positive and the negative effects that the companies are facing at the time of
pandemic and the issues that are being raised out by the hospitality and leisure sectors. Further it
will also cover the recommendations through which they can resolve their issues.
MAIN BODY
Positive Impact on Companies As with the changing situations and the arising of
COVID-19 it has create and change the life of individuals in many ways. And with that the major
changes has been seen in the hospitality and tourism industry as it affected all the sectors in
variable means. But there are some positive outcomes that has been seen after the coming of
COVID-19 situation as when the lockdown is being removed and the situation was being in a
stable condition it actually made so many of individuals to move out from the places and to
enjoy their vacations with the help of hospitality and tourism industry. And with that it creates a
major profit as people were ready to book the luxurious hotels as for being in work for so long
(Pandya, and Al Janahi, 2021). The staff members and the employees who are being working in
the company were being taken more safety measures and appropriate safety guidelines regarding
to the working areas. All the technological areas in the technological advancement is being used

by Hospitality and leisure sector as there has been made full digitalisation regarding to
techniques and the working stability of the company.
There has been seen that as Rosewood Hotel London has made their employees to work
in a better way with a very proper training regarding to the social distancing and also the health
and safety measures are being keep and uplift on record in order to avoid any kind of health
issues that can arise due to the situations. The check-in and checkout and all the important
facilities were made digitalised by the hotels as in order to maintain social distancing and to keep
the working in and conventional manner (Eren, and Aydin, 2020). As it helps out the hotel and
the hospitality sector to take much more advanced facilities through which they can increase
their values and also protect their climate and the environmental changes that can arise in due
time. Thus, Rosewood Hotel London and all the other for their hotels and the leisure and
travelling industries as try to maintain a proper allocation of resources and an optimum
utilisation of their working class which build in an appropriate manner. The suppliers also lower
their prices as with the terms and conditions through which they provided the resources to all the
hotels industry at minimum prices and with best facilities. With this the tourist and the customers
gain the maximum and the best facilities from the hotel industries and there were made different
kinds of tourist who were there by ready to give the money as in order to get the best services
and the healthy manner of stays with the company. It thereby helps out the hotel to raise their
facilities and prices in an optimum manner through which individuals can take the trust and the
company can cover the loss which was being faced by them earlier.
Negative Impact on Companies As with the rising pandemic COVID-19 there has been
seen major loss in the different sectors and on the businesses of individuals. As the crisis has
been raised due to the COVID-19 it thereby effected worldwide and impacted on humanity on a
major payment banner. One of the most adversely affected area was the hospitality and travelling
industries as they faced a maximum crisis because of the lock down that has been imposed over
all the countries and no individuals are allowed to move out. It thereby made many of the
employees jobless as there was no work available for the individuals and a major financial loss
for all the hospitality sectors (Henseler, and et. al., 2018). As Rosewood hotel London mainly
used to focus on the travellers and the tourist that used to come from worldwide was majorly
being affected as new individuals were implicating and coming to the hotels due to the fear of

COVID-19. This mainly reached out a major inflation rate and all the sectors and also affected
the staff and the working of the business. The GDP rate of hospitality Was being decreased in the
COVID-19 situation as there were so many booking cancellations that has been seen at the time
of pandemic. There were border closures and severe travel bans were being made which made
many of the hotels Bankrupt (Atef, and Al Balushi, 2017).
And even at the time of opening the hotels the hosting through the online sessions and all
the technological advancement that are being used by the companies has taken much of the
money and a lot of time and financial aspect which affected the companies and the hotels at
large. This mainly made them and their employees being stressful situation with the changing in
the global business and the depicted scenarios. All the tourism industries and the human mobility
is for thereby being seized and it affected major of the hotel industries and the employment
sectors that used to contribute a large amount of money to the country as they were severely
being affected by the changing scenario (Goh, and Okumus, 2020). It mainly implicate out all the
transportation, entertainment and all the important hospitality sectors to majorly being affected
by COVID-19 situation. All the tourism sectors and the destinations were majorly being affected
as a people ignore to move out for travelling and also restricted their travelling mediums in
various areas. All the transportation mediums, food handling and accommodation services that
are being provided all Best major issue at the time of pandemic and in order to overcome all such
situation they have to take loans for their easy-going of business practises. Rosewood hotel
London has face a major challenge regarding to their tourist and the peoples been coming over
the hotel area and also regarding a good investment that has been made for the future
development of the technological advancement by keeping the pandemic situation in mind. Thus,
all this majorly affected the ongoing business and the hospitality sector as it created a major loss
in all the methods and the means of travelling.
CONCLUSION
From this above essay it is concluded that hospitality, leisure and travelling industry is
the most important functional area which helps out to promote the growth and future
advancement for the business of countries. This provides out optimum facilities and services
through which maximum customers can thereby be reached to a satisfactory position. As with
the changing pandemic situation it created out major changes like with the rise of COVID-19 the

positive impact that the companies that faced as they had adopted various Safety measures and
norms through which peoples are there bye gain the technological and digital advancement and
facilities. The negative impact that has been seen due to the COVID-19 was the financial
instability and the crisis that has been faced by the sectors due to the lock down and the
travelling ban that has been made by the countries. It is being recommended from this above
Essay that the hospitality, leisure and the travelling sectors can thereby impose proper safety
implications and safeguarding measures through which the travelling can thereby be safe and
customers and tourists will feel free to travel by using and implementing technological
advancement and digitalised methods In their working processes. The hotels should maintain
proper social distancing and all the safety measures through which they can attract more
customers in there working areas. And the companies should try to opt all the digital platform
and some eye catching offers and packages for the customers which will make them to visit there
hotels.
REFERENCE
Anderson, W. and Sanga, J.J., 2019. Academia–industry partnerships for hospitality and tourism
education in Tanzania. Journal of Hospitality & Tourism Education, 31(1), pp.34-48.
Atef, T. and Al Balushi, M., 2017. Omani tourism and hospitality students’ employment
intentions and job preferences: ramifications on Omanization plans. Quality Assurance
in Education.
Eren, R. and Aydin, A., 2020. Perceptions and attitudes of culinary students towards food and
beverage industry in Turkey. Journal of Culinary Science & Technology, 18(5), pp.371-
395.
Goh, E. and Okumus, F., 2020. Avoiding the hospitality workforce bubble: Strategies to attract
and retain generation Z talent in the hospitality workforce. Tourism Management
Perspectives, 33, p.100603.
Henseler, and et. al., 2018. New guidelines for the use of PLS path modeling in hospitality,
travel, and tourism research. In Applying partial least squares in tourism and hospitality
research. Emerald Publishing Limited.
Pandya, B. and Al Janahi, M.M., 2021. The intervention of artificial intelligence in the
recruitment function in UAE’s hospitality industry. Transnational Marketing Journal,
9(1), pp.89-105.