Understanding and Leading Change in H&M and Marks and Spencer

Understanding and Leading
Change

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Overview of the H&M.................................................................................................................3
Overview of Marks and Spencer.................................................................................................3
A PESTLE/SWOT analysis.........................................................................................................3
A comparison of the drivers of change affected each organisation, including leadership and
behaviours....................................................................................................................................6
A critical evaluation of the long-term implications of drivers of change within each
organisation..................................................................................................................................7
Conclusions and justified recommendations...............................................................................8
Part 2................................................................................................................................................8
1. Introduction to the Marks and Spencer....................................................................................8
2. Force field analysis and their influence in decision-making...................................................8
3. Different leadership approaches and models of change management to deal with change...10
REFERENCES..............................................................................................................................13

INTRODUCTION
To run an organization, they are required to adopt the different strategies sand methods so
that they can be able to grow and develop effectively. The H&M and Marks and Spencer both
are leading retail organization and deals in the clothing apparel. The report is illustrating the
different concepts of the both organization and comparing them to analyse the change including
the organizational behaviour (Min, Johnson, and et.al., 2019). It includes the internal and
external drivers of change and also include the recommendations which will help the companies
to aid the effective planning and can grow their business in definite order.
MAIN BODY
Overview of the H&M
The company H&M stands for Hennes and Mauritz which is a leading multinational
organization located at the Stockholm, Sweden. The company was founded in 1947 by Erling
Persson and today it is spread over 74 countries with 4000+ stores worldwide. The company
deals in clothing for men, women, teenagers and children’s as well. The company believes in
maintaining the sustainability goals and objectives and also help to grow and develop effectively.
The operational management of the company is quite impressive and provides all the services to
the consumers effectively and enable the growth of the organization.
Overview of Marks and Spencer
It has been known that Marks and Spencer is one of the leading retail clothing organization
located at London, United Kingdom. It is a major British multinational company mainly deals in
the apparel of all kinds of gender along with some food and beverages. The company provides
the luxury items in their organization and promote their goods and services with different sources
which makes the consumer to feel satisfied and convenient (Arnold, 2019). The M&S was
established by the two people who were in partnership leadership named as Michael Marks and
Thomas Spencer. The organization pricing strategy makes them to win the market successfully.
A PESTLE/SWOT analysis
The internal and external analysis can help an organization to understand their negative
and positive strengths so that they can improve and overcome the changes in appropriate manner.
In the context of the both company H&M and M&S determining the internal and external