Change Management in Healthcare
Added on - 21 Apr 2020
Running head: CHANGE MANAGEMENT IN HEALTHChange management in healthName of the student:Name of the University:Author’s note
1CHANGE MANAGEMEMT IN HEALTHTwo factors driving change the area of Health Information TechnologyThe first factor that is driving change in the area of health information technology is theneed for improving the quality of care. Health care sector has faced the pressure to redesign itsworkflow due to challenges in handling large flow of patient, handling complex patientinformation and ensuring safety of patient (Reidy et al., 2017). In response to the issues inworkflow, the introduction of the electronic health record (EHR) was a major changeimplemented in the area of health information technology. Advanced technologies used for theadoption of EHR helped to manage workforce challenges and cut cost and time involved inhandling huge information of patients (Campion et al., 2014).Another factor that has driven change in health information technology is the rise inageing population and increased health service utilization due to risk of illness and age relateddisability in people. Considering the changes in the patient engagement with care due to theageing population, the health care sector responded by modernizing the health care system andand incorporating health information technology to easily reach to patients with advancing ageand range of difficulties (Berwick, Nolan & Whittington, 2017). New health IT technology hasbeen specifically targeted older adults and health IT tools has reduces the problem ofaccessibility and support for these people (Fischer et al., 2014).Management of change:In the context of ageing population, one of the major challenges in implementing healthIT for elderly people was promoting acceptance and efficient use of the technology amongelderly. To manage the change process, health care managers focused on bringing change in allaspects such as cultural, social, operational and technical aspects of the health care organization.
2CHANGE MANAGEMEMT IN HEALTHThis process of managing change is relevant to the systems theory which states that organizationis a system consisting of internal and external element that influences the behavior of the wholeorganization (Rice, 2013).While developing and implementing health IT for elderly, the first factor that wasconsidered was the elements that would act as a barrier to the use of technology by elder people.Some of the common perceived barriers among elderly population was the challenges related tofamiliarity with the tool, poor trust of the technology, lack of willingness to use IT, designrelated challenges and privacy issues in using the technology (Lee & Coughlin, 2015). Inresponse to this, it was planned to change all necessary elements that would act as barrier for theelderly patients. In the context of design barrier, the complexity related to interfaces andexecutive function of tools was reduces and large font and lighting option was provided tofacilitate use of technology among elderly. In addition, family and caregivers use of technologyis also crucial to fulfill the purpose of HIT tools. The access and training needs of elderly wasaddressed by educating the seniors through several programs and recruitment of helpdesk staff incommunity. The reliability of the IT tool was enhanced by giving proper information related tosystem provided to identify frauds and prevent abuse of the technology (Fischer et al., 2014).These entire steps are appropriate method to manage the change and prepare all stakeholders ineasily using the new technology in the existing health care environment.Method of managing change using the change management model:Health care organizations which have adapted EHR and other IT tools in the workprocess has mainly used the Kotter’s eight step change model to prepare the staffs to use the newtools in daily care process. The first step in this change model is establishing a sense of urgency