Change management.

Change management 0
Change Management
Hong Kong and Shanghai Banking Corporation.
Student’s Name
6/18/2019

Change management 1
Executive Summary
Change is inevitable in the organization and successful management of change allows
the company to sustain its competitive advantage in the complex business environment. The
report describes the case study analysis of The Hong Kong and Shanghai Banking
Corporation. It covers the analysis of the key performance indicators and the strategies
adopted by HSBC in managing change in the organization. It also covers the strategies
adopted to overcome the resistance of the employees and the culture of the organization. It
will include the application of change management model for successful implementation of
change and covers the barriers to change.

Change management 2
Contents
Introduction................................................................................................................................5
1. Nature and Drivers of change management...........................................................................5
2. Corporate culture of HSBC....................................................................................................7
Strength of change culture.....................................................................................................8
Roles and responsibilities in adoption of new culture...........................................................9
3. Managing resistance of employees........................................................................................9
Barriers to change................................................................................................................10
Six change approaches.........................................................................................................10
4. Key performance indicators.................................................................................................12
Conclusion................................................................................................................................13
References................................................................................................................................14

Change management 3
Introduction
Due to the complexities in the business environment, it becomes imperative for the
business organizations to successfully implement the change in the organization and advance
its business operations. It allows the bank to improve its performance and maintain a
competitive advantage in comparison to its competitors. The changes in the technology and
the pressure of the government and the competitors drive the forces to implement change in
the organization strategy and the business process (Hayes, 2018). In the additional
paragraphs of the report, it will comprise the change adopted by the Hong Kong and
Shanghai Banking Corporation.
The Hong Kong and Shanghai Banking Corporation was established in the year 1865
and is headquartered in London. This banking institution has grown into the largest global
banking institution that serves a wide range of products and services to a customer base of
approximately 100 million customers. In order to sustain its competitive advantage, the
corporation has focused on making timely changes in its organizational strategy and process
and was able to manage the resistance and develop the organizational culture that supports
change. It has received the award of excellence for making continuous initiatives to
implement change in organization and attain higher profitability in the business (Graetz,
Rimmer, Smith & Lawrence, 2011).
1. Nature and Drivers of change management
Change is inevitable and one of the main forces behind improvement, strength, and
progress. The concept of change management involves the moving of the current state of the
organization through transition to the desired future state. It focuses on incorporating the
organization tools to help the individuals in making successful personal transitions that lead