Change Management in The Children’s Hospital of Eastern Ontario’s

Name 1
Change Management in The Children’s Hospital of Eastern Ontario’s
Student’s Name
University
Date
Course
Instructor

Name 2
Table of Contents
1.0 Introduction................................................................................................................................3
Scope................................................................................................................................................3
1.1 Purpose of report........................................................................................................................3
1.2 Background information............................................................................................................3
1.3 How the question will be addressed..........................................................................................3
2.0 Main body..................................................................................................................................4
2.1 Define change............................................................................................................................4
2.2 Types of change.........................................................................................................................4
2.3 Differences between transitional and transformational change and their importance...............5
2.4 What the organization change program is aiming to achieve....................................................5
2.5 Type of change that the organization is experiencing...............................................................6
2.6 Lewin’s force field analysis model............................................................................................6
2.7 Forces of change in the organization.........................................................................................7
2.8 Forces against change..............................................................................................................10
2.9 Diagram of force field analysis................................................................................................12
2.10 Critical analysis of force field analysis..................................................................................12
3. Conclusion and recommendation..............................................................................................13
3.1 Largest force for change..........................................................................................................13
3.2 Largest force against change...................................................................................................13
3.3 Conclusion and recommendation............................................................................................14
References......................................................................................................................................16

Name 3
1.0 Introduction
Scope
This report will cover organization change in the Children’s Hospital of Eastern Ontario
by specifically covering patient records department. The report will focus on the shift from the
manual records system to the electronic management records system and how this process was
initiated in the organization, the forces of change and the forces against change to determine how
they affected and led to change in the organization.
1.1 Purpose of report
The report will assist the student in gaining knowledge on change management in
organization and how change management theories can be used to understand how change takes
place in organizations. This will assist the student to develop critical analysis skills for analyzing
organizational issues.
1.2 Background information
The Canadian government passed a policy that required all healthcare organizations to
implement an electronic medical record system (EMR) which was a shift from the manual paper
system. This policy meant that all organizations have to switch to electronic management record
systems to increase security in records. The Children’s Hospital of Eastern Ontario (CHEO)
adopted this organizational change process and began the journey of digitizing its medical
records. This organizational change process was involving since it required both financial
resource and leadership abilities to achieve the required change.
1.3 How the question will be addressed

Name 4
This question will be addressed through analysis of the change process experienced in
The Children’s Hospital of Eastern Ontario’s (CHEO) in its process to switch from the manual
system to a new EMR system that entails digitized records for employees. The process will be
analyzed using force field analysis through highlighting forces for change and forces against
change to determine how they affected the organization. The question will be addressed through
force field analysis theory with the assistance of SWOT and PESTEL analysis to determine the
internal and external factors in the organizations environment.
2.0 Main body
2.1 define change
Organizational change entails the stages that organizations go through when they revolve
or evolve. The business environment that organizations operate in is dynamic thus requires
businesses to keep on adjusting to the changing needs in the market. For example, technology
can force a business to develop new strategies for doing business which can lead to a total shift
in the whole organization or part of the organization. This means that organizational change can
be evolutionary due to external market forces or revolutionary due to internal market forces
(Northouse 2015, p. 19). Regardless of the nature of change, managers need to put proper
strategies for addressing change.
2.2 types of change
Transformational change mostly affects several areas in the organization. These can
include changes in organizational structure or its culture. This can also include business process
re-engineering where strategies are developed to change the business process (Parent & King
2015, p. 3). The second type of change is the transitional change that seeks to replace existing