Rearrangement of Hospital Wards for Socialisation and Communication

Running head: CHANGE MANAGEMENT PROCESS
REARRANGEMENT OF HOSPITAL WARDS TO PROMOTE SOCIALISATION
AND COMMUNICATION AMONG PATENTS USING CHANGE MANAGEMENT
PROCESS

1CHANGE MANAGEMENT PROCESS
Introduction
Communication and socialisation among patients are critical approaches that help the
patients by maintaining their physical and mental health (Baker et al. 2015). Providing care to
multiple patients within the same healthcare facility increases the scope of efficient care
however, it has also increased the burden of the healthcare professionals that ultimately
affects their connection with their patients. Providing patients with five resources such as
hygiene or cleanliness, fresh air and water, nutrition and efficient drainage system are proven
to be effective in improving the patient condition and achieving positive patient outcomes. As
per the National Institute for Health and Care Excellence (2019), the modern healthcare
facilities provide their patients with these aspects but are unable to make the care experience
positive due to which majority of the patients feel isolated within care facilities. Further, it
was also seen that the complete focus was upon the implementation of intervention due to
which the communication and socialisation related aspects lacks attention and hence disparity
increases (Iram 2018). Hence, it is important for the hospital authorities and management to
understand the importance of these and implement change management for modification of
hospital authorities so that to promote socialisation and communication among patients or
residents within a healthcare facility (Pirani 2016).
Leadership is one of the primary force that helps employees with strategies and
directs them to achieve the set target that helps the entire organisation to make the process
cohesive and coherent (Betancourt et al. 2017). In change management related to a healthcare
organisation this paper discusses about the implementation of healthcare wards
rearrangements so that patients could be provided with opportunities for socialisation and
communication (Alaimo et al. 2016). Thus, leadership is the application of strategies by
which hospitals improves patient outcomes and maintains the safety and privacy within the
healthcare facility (Augustine-Shaw, 2015).

2CHANGE MANAGEMENT PROCESS
The purpose of this change management is to improve the social communication
among patients through allowing them to involve social integration in regular basis. For this
the ward rearrangement will be made so that the patients of different ward can interact with
each other and could communicate regularly. The primary aim of this paper is to understand
the process of implementation of change in process so that healthcare facilities could
rearrange the wards so that socialisation and communication could be promoted. Further, in
this aspect, the paper will discuss the expected nature of the change management project.
Besides this, with implementation of the leadership approach and associated relevant theory,
the change management process of the healthcare system would be discussed.
Background
Quality improvement in healthcare facilities is determined through the application of
a systemic change process so that effective patient outcome could be obtained and the
patients could develop a positive experience of the service (Johnson and May 2015). Hence,
Shaw et al (2017) mentioned in their paper that while implementing change it is important
that the healthcare organisation implements the principles of quality improvement, depending
upon the demand, capacity, and flow. However, it is important for the healthcare facilities to
implement data and measurement for the reliable improvement in the healthcare facilities
(Harris et al. 2017). Therefore, as per Johnson and May (2015), it is important to implement
the change with proper details of the applied change and informing each stakeholder of the
change within healthcare facilities.
This section discusses the implementation of changes related to healthcare ward
rearrangement so that patients could be provided with a common eating and dining area
where they can socialise or communicate with each other (Singh et al. 2016). Besides this, it
helps to provide the patients with the five important aspects mentioned in the Environment
theory of Florence Nightingale. Implementation of these aspects would improve patient

3CHANGE MANAGEMENT PROCESS
condition effectively as Shaw et al. (2017) mentioned in the research that developing a
friendly environment for the patients in the wards helps to elevate the patient's experience of
care and they do not feel stressed or depressed about the severe healthcare processes. Despite
the fact that the patient’s positive experience about healthcare processes and interventions is
developed due to the effective treatment and interventions they receive within healthcare
facilities, implementation of the above-mentioned aspect (the five elements required for the
patient’s positive health improvement) would help to increase the association among
healthcare professionals and patients by increasing their scope of communication and
socialisation (Johnson and May 2015). Hence, concerns related to isolation and loneliness
among patient in inpatient service or residential care could be easily addressed. Application
of means for socialisation and communication among patients could be irrelevant in patients
suffering from trauma as isolating them from the rest of the care facility helps the healthcare
facilities to focus upon the patient (Gill, Hogg and Dolley 2015). In such condition, it is
important to implement the rearrangement in the wards so that patients could be provided
with an opportunity to communicate or converse among themselves and they could share
their complications (Shaw et al. 2017).
Implementation of the changing process in the healthcare facilities are important as
the majority of the patients that have past experience of care, do not consider their experience
positive and this feedback could be obtained from the National Health Service website that
clearly identified the level of dissatisfaction the patients has. In a research conducted by The
King’s Fund (2017) indicated to the fact that 87% of the patients were not satisfied with the
environment of the healthcare facilities and demanded rearrangement so that healthcare
professional and patient interaction could be achieved. Hence, it is important to implement
the changes in the ward so that patients could be provided with the positive and developing