Analyzing Change Management in E-Government Transformation Process

This report investigates the role of change management in e-government transformation, addressing the need for improved public sector services through IT application. It explores the reengineering of government working patterns to meet global customer desires, focusing on efficiency, efficacy, and citizen-centric administration. The study employs both primary data collection through interviews and questionnaires from e-government employees, and secondary data from internet sources and related articles. Data analysis involves qualitative and quantitative methods to evaluate government strategies and potential advancements. The report also acknowledges challenges like interviewee bias and ethical concerns, situating the research within existing literature on digital transformation and government initiatives. Ultimately, the study aims to provide insights into the benefits of e-government and the importance of leadership in driving change, contributing to a robust inter-agency plan for enhanced electronic service transactions and cultural impact understanding. The research also highlights the need for a more comprehensive study with a larger sample size to get more accurate data.

Running Head: CHANGE MANAGEMENT
Change management
Proposal
Student Name
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Table of Contents
Research title...................................................................................................................................1
Literature review..............................................................................................................................1
Change management practice in e-government transformation..................................................1
Objectives.....................................................................................................................................2
Research question........................................................................................................................2
Methodology....................................................................................................................................3
Data collection.............................................................................................................................3
Data analysis................................................................................................................................3
Potential challenges and ethics....................................................................................................5
Situating within existing literature...............................................................................................6
Details of any previous work in the proposed field.....................................................................7
Sum-up.........................................................................................................................................7
Outcome of the study...................................................................................................................8
Project further existing knowledge..............................................................................................8
Project time table.............................................................................................................................8
References......................................................................................................................................10

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Research title
The research title of this study is to address the role of change management practiced in e-
government transformation.
Literature review
Change management practice in e-government transformation
From years, there has been dissatisfaction among the major section of the society related to the
quality of service offered by the government. This dissatisfaction has actually outlined the
paradigm of administration from the past few years. As per this paradigm, the government has
needed to enhance the application of IT in order to bring excellence in their services.
Hence, the government has started reengineering of their working pattern in order to satisfy the
desires of their customers at global level (Melin & Wihlborg, 2018). It could also be effective for
providing a social shaping of IT support emerge electronic government transformation. This
strategy was formed to overcome the loophole within the public sector services, which a directly
impact on the economic structure.
Numerous governments are grabbing the opportunity to create a new pattern of government
working system, which could be associated with the informational phase. This revolution is
emerged from several powerful inspirations of the information rebellion. The ultimate unbiased
emerging of a new government structure of the organization is not only for efficiency and
efficacy but also for construction a novel modality of the administration (Norris & Reddick,
2013). This extensive journey could frame how the government's opinion country people and
trades, and structure a citizen-centric, service-focused and public are involved in the government.

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Change in e-government mainly displays the required transformation of the Public sector in
terms of belief, work environment, arrangement and patterns of operating present businesses.
Presently, it is the basic requirement of the government operations that require huge amount of
cost as it directly affect to the high quality (Abdullah Al-Shehry, 2008).
It can also be stated that the growing demand for IT services have forced the present government
administration to introduce change in e-government applications.
the advancement in the latest policies related to the business has forced to bring e-government
into action. Also, there is one Myth in the business world, which is a change in e-government as
it is connected with technology advancement but it is not being connected with the
transformation inside the organization. Change transformation could offer an opportunity to
improve relation of government in terms of legal, technology, political and environmental
framework (Janja Nograsek, 2011). The main purpose of this transformation is to bring efficacy
and effectiveness in the e-government by identifying and eliminating those factors which were
responsible for lower down the speed of the business operations (Abbott-Halpin, 2017).
Objectives
The purpose of this report to find out change transformation in e-government in terms of
efficiency and effectiveness along with actions that have been taken by the various government
for their operational services advancement.
Research question
The following research question is considered by the researcher to meet their aim of this study:
 How is change management practiced in e-government transformation?

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Methodology
Data collection
For this topic, two ways of data collection will be included. One will be the primary data
collection method and others will be secondary data collection. The primary source of data
collection method is used to get firsthand information with respect to the particular research. For
this study, primary data will be collected with the help of conducting direct interviews along with
questionnaires which will include some selected questions from almost 15 employees who are
working in e-governments departments (Gill, Stewart, Treasure & Chadwick, 2008). This type of
data collection will provide us the real information about the change that is being faced by these
employees through their employment journey. The primary data collection method is effective to
get secured data as it could directly collected by the employees.
Another method of data collection will be secondary sources, in which the information collection
will not be the firsthand pattern. In fact, the information data will be collected from indirect
sources like internet, related articles, and projects which have been done on this change
management practice in e-government transformation. Although the data collected from these
sources cannot be completely reliable. This method will help us in saving a lot of time and
efforts because the information will be able in the great amount which can be later explored for
our main objectives.
Data analysis
For any data exploration, there are mainly two forms of analysis, one is qualitative and other is a
quantitative pattern. Qualitative pattern includes exploring the data which is being collected with
from the interview and in quantitative pattern includes exploring the data which is being
collected with both primary and secondary sources (Grimmer & Stewart, 2013). Hence, the use

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of quantitative method will be utilized for analyzing the information related to the collected data.
This method will be further divided in to statically pattern in which the outcome of the data
being explored will be displayed in the format of graphs and charts which will help us in
understanding the strategy which earlier government has applied as change management
practices in e-government transformation along with potential strategies which can be applied to
further advance this procedure.
Process
People
TechnologyCulture Culture

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Structural planning of native administrations happened to be the chief encounter in implementing
change in the e-government system. Semi-independent elements are founded upon dedicated
facilities and are being operated by people serving higher post in the administration. It can be
said that traditional value really impacts the structure of the change process in the administration
(Abu-Shanab & Shehabat, 2018). According to various scholars, it can be said that the
government has invested a lot of money in technology advancement related to public
administration with its arrangement endured fundamentally official, founded on uniform
harmonization and control events. According to this study, it can be said that any technology
advancement basically brings changes in almost all section of the society which includes
cultures, individual living pattern and process/procedure of conducting work.
(Source: OECS, 2013)
One of the best examples of change in E-government was seen in Pharmaceutical gaining
facilities in which they have touched every section of the system. They first prepared the legal
outline for the process and then implemented this strategy which has provided them better cross-
functional relation with the help of longitudinal tradition which has proven to be the successful
implication in the history of E-government.
Potential challenges and ethics
Though change management application in any kind of e-government has always remained very
complex still they have successfully distributed their services with the help of IT support (Chan,

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Fung & Chien, 2013). The potential challenge of working on this topic is that the people who
are to be interviewed are being associated with this process which, may feel them insure while
presenting their opinion on the related questions and may not display the exact facts and figures
views. As the strategy of any organization is also kept under ethical aspects, so disclosing these
facts can bring some ethical concerns related to the topic.
Situating within existing literature
As per the study in 2016, the government had decided to introduce more advance e-government
in the form of digital transformation office. This was implemented with the aim to bring
transparency in the process related to government projects. It also has helped the government to
increase the awareness of the latest policies of the government with the help of digital service
offerings and will also help in increasing the experience of new e-government with the user,
introduce single payroll, store records related to health and make trusted online health payments.
The government has allotted almost a budget of 92.4 million dollars for e-government
transformation with true digital recognized framework strategy.
It has been found that the generation who has taken the first initiative to transform into e-
government is known as pioneers because they have handled various challenges along with
potential risks through cross-boundary leadership. Government is currently following a new
strategy in which they have formed sublevels which ensures that formation of strong vision and
operational excellence in the change management process by navigation key challenges in order
to bring further innovation in this transformation process (Verdegem & Verleye, 2009). The
government believes that change management cannot be possible without the help of all the
associated partners of the country like politicians as well as other public sectors and must not
hand over their obligations to some private IT company.

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Details of any previous work in the proposed field
In many cases, there are e-government is mainly seen from the technological point of view and
not as the transformational process inside the government (Too & Weaver, 2014). There are
many aspects which can impact on the change management in e-government like the change in
policies, partnerships, and legislation. But still, there are many cases in which change
management has been successfully implemented in the e-government. Change management has
not only altered the use of technology but it has also brought various changes in the structure of
the government, approaches, values and even policies of the government (Mohammad,
Almarabeh & Ali, 2009). These two aspects will help the current government to successfully
transform itself into e-government with the help of change management.
Sum-up
It has become very important for both the government as well as the citizen of the country to get
complete knowledge about the benefits which are associated with this e-government vision. For
illustration, leadership in the government has proven to be one of the most important keys behind
the transformation of e-government because these are people who take this kind of initiatives
even after receiving so much resistance from those who care for their personal benefits. The
government is in need of those leaders which can further motivate the partners to go for a new
advanced pattern of change management which can minimize the risk and offer a complete
package of growth and development of all the participants of the government.
Outcome of the study
This study is indicating that the government has understood their responsibility related to
implicating of IT technology in their operation. It also focuses on a robust inter-agency plan that
can bring cooperation in the e-government in terms of efficiency. This study is also focused on

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increasing the number of electronic service transactions along with service capabilities. It also
helps in understanding the impact of this strategy on the cultural aspect of the country citizen.
This study also helps in understanding the necessary actions taken by government related to
protection of the new implementation plan by balancing the information.
Project further existing knowledge
For conducting this study, the investigator has selected 15 employees, which could not support to
get actual information towards the role of change management practiced in e-government
transformation as it could be major issues for the study. Further, this report will imply the mixed
method that quite impacts on the overall outcome of the study.
Project time table
The following table shows research activities that will be accomplished in this study in the given
time period:
Research activities Time (in years)
0-1 2-3 3-4 4-5
Identification of the research
Literature Research
Meet with my tutor
Identification of research objectives
Coursework of formative
Feedback Assessment
Literature Review
Ethics Consideration Form
Summative Feedback

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Data Collection
Data Analysis
First Draft
Review and Edit
Write Final Draft
Submission
With respect to the above table, it is stated that the investigator will meet these research acts in
the given time period for meeting their aim and objectives. The data collection method takes
approximately 3 years that is more than as compared to other research activities. It will lead to
getting a favorable outcome. The data collection method is time-consuming as well as costly
activity as compared to other research activities. The investigator assured that the activities will
be completed in the given time frame.

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References
Chan, Z. C., Fung, Y. L., & Chien, W. T. (2013). Bracketing in phenomenology: Only
undertaken in the data collection and analysis process. The Qualitative Report, 18(30), 1-
9.
Gill, P., Stewart, K., Treasure, E., & Chadwick, B. (2008). Methods of data collection in
qualitative research: interviews and focus groups. British dental journal, 204(6), 291.
Grimmer, J., & Stewart, B. M. (2013). Text as data: The promise and pitfalls of automatic
content analysis methods for political texts. Political analysis, 21(3), 267-297.
Mohammad, H., Almarabeh, T., & Ali, A. A. (2009). E-government in Jordan. European Journal
of Scientific Research, 35(2), 188-197.
Norris, D. F., & Reddick, C. G. (2013). Local e‐government in the United States: Transformation
or incremental change?. Public Administration Review, 73(1), 165-175.
Too, E. G., & Weaver, P. (2014). The management of project management: A conceptual
framework for project governance. International Journal of Project Management, 32(8),
1382-1394.
Verdegem, P., & Verleye, G. (2009). User-centered E-Government in practice: A comprehensive
model for measuring user satisfaction. Government information quarterly, 26(3), 487-
497.
Melin, U., & Wihlborg, E. (2018). Balanced and integrated e-government implementation–
exploring the crossroad of public policy-making and information systems project
management processes. Transforming Government: People, Process and Policy, 12(2),
191-208.