Improvement of Changi Airport Group

Running head: CHANGI AIRPORT
Changi Airport Group
Name of the Student
Name of the University
Author Note

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CHANGI AIRPORT
Executive Summary
This report discusses about the improvement of the Changi Airport Group and the various
phases of their improvements. Changi Airport Group Singapore is the major civilian airport
of Singapore and it has become one of the largest transport hubs of the South East Asia. In
recent time, it is the world’s best airport rated by Skytrax and it holds its position for last six
years. It is located at eastern part of Singapore in Changi. This airport has 4 major passenger
terminals and it is assumed that, almost the airport handles almost 85 million passengers in
every year. In addition to the 4 terminals, an addition terminal is planned to open by the end
of 2030. In this airport, almost 230 retail stores of 200 different brands are present and 110
food stalls are also scattered within the 70,000 square metres in concession space of Changi
Airport Group. Changi Airport Group’s new corporate structure of this airport is airport is has
become a future opportunity for growth for this airport in near future. However, therefore a
flaws can be identified for future recommendation in this report.

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CHANGI AIRPORT
Table of Contents
Introduction...........................................................................................................................................3
SWOT Analysis.....................................................................................................................................3
PEST Analysis.......................................................................................................................................5
Innovation and Role of Innovators........................................................................................................7
Change and Innovation..........................................................................................................................8
Kotter’s Eight Steps of Changing..........................................................................................................8
Recommendation and Conclusion.......................................................................................................10

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CHANGI AIRPORT
Introduction
Changi Airport Group Singapore is the major civilian airport of Singapore and it has
become one of the largest transport hubs of the South East Asia. In recent time, it is the
world’s best airport rated by Skytrax and it holds its position for last six years. It is located at
eastern part of Singapore in Changi (Wattanacharoensil and Schuckert 2015). This airport has
4 major passenger terminals and it is assumed that, almost the airport handles almost 85
million passengers in every year. In addition to the 4 terminals, an addition terminal is
planned to open by the end of 2030. This airport only handles the international traffic and all
the active terminals are equipped with immigration-processing facilities. In addition to the
passenger facilities, Changi Airport Group (Changi Airport Group), also has a cargo division
and it is maintained by the Changi Airfreight Centre. In 2012, the cargo division of Changi
Airport Group handled almost 1.81 million tonnes of air cargo. The security issue of Changi
Airport Group is covered by the airport police division of Singapore Police Force (SPF). In
addition to this, the SATS security services and Aetos also associated with the ground
security checking services of the Changi Airport Group ( Pak 2017). The terminals of this
airport are interconnected through skytrain services and during the nonoperation period, the
passengers can walk through this way to go to different terminals (Changi Airport Group
2010). Presence of most of the modern facilities for the improvement of customers’
experience, makes this airport world’s number one airport for the six consecutive years. In
this report, a detailed analysis of the services, SWOT analysis, PEST analysis, mode of
changings for Changi Airport Group are discussed in a brief manner.
SWOT Analysis
SWOT stands for strengths, weakness, opportunities and threats and while analysing
this aspects of Changi Airport, it can be said that service excellence is one of the strengths of