Assignment On Chartered Institute of Personnel and Development

The Student’s full name as given at point of
registration with CIPD
Student’s CIPD Registration Number
CIPD Unit Number and Title
Assessment total word count
Cohort
Tutor
Table of Contents
ACTIVITY 1 ANSWERS.................................................................................................. 1

AC 1.1.......................................................................................................................... 1
AC 1.2.......................................................................................................................... 3
ACTIVITY 2 ANSWERS.................................................................................................. 4
AC 2.1.......................................................................................................................... 4
AC 2.2.......................................................................................................................... 5
AC 2.3.......................................................................................................................... 8
AC 2.4........................................................................................................................ 11
AC 2.6........................................................................................................................ 11
AC 2.5........................................................................................................................ 13
References................................................................................................................... 14
Table 1. Sales made per month by employees...........................................................8
Table 2. Employee's motivation to their posts............................................................9
ACTIVITY 1 ANSWERS.
AC 1.1
Metrics broadly refer to measurement of something with an aim of obtaining quantifiable results
that will be compared with other standards (Dai and Berleant, 2019). This helps identify how
well a certain activity has been done. There are various methods that are used to classify metrics.
Qualitative metrics are used to measure success of a program over a period of time. Examples
include, learner promoter score and Learning attention and retention. Input metrics measure the
recourses used to produce an output. Output metrics on the other hand measure what was

produced. Efficiency metrics is used when comparing the inputs used to produce a unit of output.
Another class of metrics is progress metrics. These metrics are used measure the process of an
activity such as the time spent and training time (Gunn, 2018).
There are various metrics that are applied in many industries. Given below are the main metrics
that measure and apprise learning and development practice. Learning and Development is an
important process that helps keep individual performance and abilities in line with the
organization’s requirements and objectives (Tkaczyk, 2017). The process helps the employees to
learn new skills and keeps them motivated to do more work. Key metrics include,
 Augmented operational efficiency. The metrics is mostly applied for industries that are
production-oriented. Depending on the operation of the business, different efficiency
can be determined such as manager’s efficiency, numbers efficiency and workers
efficiency. Operation efficiency is measured between the transformations of inputs into
outputs (Chang and Wang, 2017).
 Return on investment. This type of metrics has been applied across many fields. While it
is very easy to determine the ROI, it is difficult to determine these metrics in many
cases. In some fields that deal with soft skills, it is difficult to put a value of the services
(Chisholm, Sweeny and Sheehan, 2016).
 Instructor performance. This will involve the evaluation of the performance of an
instructor. The evaluation can either be from a student or managers. Aspects evaluated
include, presentation skills, mastery of the subject as well as adherence to the policies
and rules of an organization (Agaoglu, 2016). This metrics can either be an external or
internal measure.

 End-user satisfaction. The end users of a product can be used to measure the
effectiveness of a product. This can be established by the feedback they give about the
product. The users usually respond according to how well the product met their different
needs. This metrics is used to improve the products (Hadji and Degoulet, 2016).
 Increased sales. Many businesses can measure their efficiency based on the sales they
make for a specific period of time, either monthly or annually. The measurement is
obtained by comparison of the sales from different periods. For instance, the company
can compare the sales they make in a particular month to sales made in the previous
month (Smith, Kawa, Eckl, Morton and Stredney, 2017).
 Increased retention. This metrics is measured according to the time that a person
especially new employees continue working at a particular post without leaving the
post. This is used to measure how the employees are equipped to handle the obligations
of a certain post (Gilliams, Ammirati and Nguyen, 2020).
AC 1.2
Primary data is data that has been collected during the research through means such as, direct
observation and interviews. Om the other hand, secondary research data is that that has been
recorded from previous occurrences that have been recorded example, schedule of training,
attendance and employee’s performance as well as feedbacks (Quinlan, Babin, Carr and Griffin,
2019).
During the research, the main primary source of data was interviews, surveys and direct
observation.