Designing and Developing a Chatbot System for Efficient User Interaction

Chatbot Research 1
CHATBOT RESEARCH
by Student’s Name:
Student’s ID
Code Course name
Professor’s name
University
City, State
Date

Chatbot Research 2
Abstract
Client interfaces for program application can come in various formats ranging from graphical,
command-line, web-application as well as voice. Common user interfaces incorporate graphical
as well as web-based programs. Periodically, the need arises for other interfaces, whether
because of multi-threaded complexity and concurrent connectivity and therefore the chatbot
based system will be able to fill the gap. The study is aimed at designing as well as developing a
chatbot system with a good user interface and with efficient responses to fulfill the requirements
of the users. The chatbot system will include functionality where the client will be capable to call
bots in a linked thread. The simulation of bots will occur by calling the callback URL that is
configured which aids bots to have communication with clients. The chatbot system uses the
algorithm of artificial intelligence to analyze the queries of the clients as well as understanding
the text of the client. The chatbot system will be a web-based application with an appropriate
user interface. The chatbot system will be more interactive such that if the queried information is
not available, one can contact admin through the portal in order to get answers. The chatbot
system will be conversing with humans to ensure they are kept updated with the ongoing
activities and any information queried is provided in time resulting to reduction of cost of
traveling to the organization and time wastage. The clients can get assistance online by use of the
web application chatbot system.

Chatbot Research 3
Table of Contents
Abstract.......................................................................................................................................................2
Introduction.................................................................................................................................................4
Chatbot that employs a limited set of rules.............................................................................................4
Chatbot that uses machine learning........................................................................................................5
Literature Review........................................................................................................................................5
Overview and Analysis of the Related Systems...........................................................................................5
ELIZA........................................................................................................................................................5
Test Weather Bot....................................................................................................................................6
Group conversation.................................................................................................................................6
Related Work...............................................................................................................................................7
Qualitative Research Method..................................................................................................................7
Proposed Research......................................................................................................................................8
Research Title..........................................................................................................................................8
Problem statement......................................................................................................................................8
The aim of the Research..........................................................................................................................8
Expected Outcome and Significance........................................................................................................8
Conclusion...................................................................................................................................................9
References.................................................................................................................................................10

Chatbot Research 4
Introduction
A chatbot refers to a computer software that has the ability to converse with human beings by
use of intelligence in texting platforms. This can be message communication, a spoken
communication as well as non-verbal conversation. Chatbot can operate on local personal
computers as well as phones although most of the times it is accessed via the internet. The
chatbot is generally viewed as an engaging program entity that human beings can converse with.
It can be inspiring, interesting as well as intriguing and it can be accessed at any place, from
earlier HTML pages to current enhanced social networking, websites as well as from quality
computers to a modern smartphone gadget [1]. Chatbot converses in various main languages,
their Natural Language Processing (NLP) professionalism from highly, poor to very bright
intelligent, funny as well as helpful..
Over the previous years, texting programs have become more common compared to networking
sites. Currently, individuals are making use of texting programs which include Facebook
Messenger, Viber, Skype, Slack, Telegram among others. This is resulting in the opening of
businesses on texting platforms which leads to extreme interaction with clients on their products.
Therefore, for interaction with many users using texting platforms, the businesses need to
embrace chatbot development that can communicate like a human. Chatbot has various
categories which include a limited set of rules as well as machine learning.
Chatbot that employs a limited set of rules
Chatbots that make use of a limited set of rules are restricted to the set rules of messaging or
commands and they are capable to react only to those messages or commands [2]. If a client
queries anything different other than the set of messages or commands that are set to the bot, it
would be able to react as expected for it is not able to understand or it lacks skills on what client
asked. These kinds of bots are good compared to the other bots.
Chatbot that uses machine learning
The chatbot that deploy machine learning functions by use of artificial intelligence. The client
does not need to be more specific while conversing with a bot for it can perceive the natural
language, not only the defined commands [3]. This type of bot grows smarter as it learns from