Compliant Aged Care Practice

This document is an assessment workbook for the CHC33015 Certificate III in Individual Support course. It covers topics such as ethical and legal requirements for direct client care, safe work practices, and case studies. The workbook includes written questions, case studies, and project assessments. Students will need access to a video recorder and a volunteer to complete the role play activity.

CHC33015 Certificate
III in Individual Support
Compliant Aged Care
Practice
V1.6 Produced 11 September 2018
Copyright © 2016 Compliant Learning Resources. All rights reserved. No part of this publication
may be
reproduced or distributed in any form or by any means, or stored in a database or retrieval
system other than pursuant to the terms of the Copyright Act 1968 (Commonwealth), without
the prior written permission of Compliant Learning Resources
Assessment Workbook

Version control & document history
Date Summary of modifications made Version
02 June 2016 Version 1 final produced following assessment 1.0
validation.
23 August 2016 Added ‘ethical’ in Knowledge Assessment, Part 1, 1.1
question 3.
Modifications on the following:
16 September - Reworded Knowledge Assessment Part 1: 1.2
Question 32016 - Added response field for Project 2: Self-
Reflection Task 2 ‘Sources of information’
3 October 2016 Modifications on the following: 1.3
Contextualised content to individual support.
2 February
2017
Removed guidance on Case Study – Case 2
Question 6
1.4
25 August 2017 Added url to hyperlink 1.5
11 September added parameter to question in case study 2 role
play
1.6
2018 task
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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document
in Acrobat, clicking on a heading will transfer you to that page. If you
have this document open in Word, you will need to hold down the Control
key while clicking for this to work.
INSTRUCTIONS.....................................................................4
WHAT IS COMPETENCY BASED ASSESSMENT..............................4
THE BASIC PRINCIPLES OF ASSESSING NATIONALLY RECOGNISED
TRAINING...................................................................................................5
THE DIMENSIONS OF COMPETENCY..........................................6
REASONABLE ADJUSTMENT....................................................7
THE UNIT OF COMPETENCY...................................................9
ASSESSMENT REQUIREMENTS
........................................................................................
10
ASSESSMENT METHODS
........................................................................................
11
RESOURCES REQUIRED FOR ASSESSMENT
........................................................................................
11
ASSESSMENT WORKBOOK COVER SHEET
........................................................................................
12
IMPORTANT REMINDER
........................................................................................
13
KNOWLEDGE ASSESSMENT
........................................................................................
13
Part 1: Ethical and legal requirements for direct client care
................................................................................................................
13
Part 2: Safe work practices for direct client care..................................33
PRACTICAL ASSESSMENT
........................................................................................
47

Instructions to Student
...............................................................................................................
47
Part 1: Case Study Assessment
...............................................................................................................
47
Part 2: Project Assessment
...............................................................................................................
47
CASE STUDIES...................................................................48
Case 1: The Case of Anna Bentley.........................................................48
Case 2: The Case of Dennis Kyle
................................................................................................................
57
WORKBOOK CHECKLIST
........................................................................................
76
FEEDBACK
........................................................................................
77
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INSTRUCTIONS
The questions in this workbook are divided into two categories.
These questions are all in a short answer format. The longer questions
requiring creative thought processes are covered in the case studies
assessment. You must answer all questions using your own words.
However you may reference your learner guide to complete this
assessment.
WHAT IS COMPETENCY BASED ASSESSMENT
The features of a competency based assessment system are:
• It is focused on what learners can do and whether it meets the
criteria specified by industry as competency standards.
• Assessment should mirror the environment the learner will
encounter in the workplace.
• Assessment criteria should be clearly stated to the learner at
the beginning of the learning process.
• Assessment should be holistic. That is it aims to assess as
many elements and/or units of competency as is feasible at
one time.
• In competency assessment a learner receives one of only two
outcomes – competent or not yet competent.
• The basis of assessment is in applying knowledge for some
purpose. In a competency system, knowledge for the sake of
knowledge is seen to be ineffectual unless it assists a person
to perform a task to the level required in the workplace.
• The emphasis in assessment is on assessable outcomes that
are clearly stated for the trainer and learner. Assessable
outcomes are tied to the relevant industry competency
standards where these exist. Where such competencies do not
exist, the outcomes are based upon those identified in a
training needs analysis.
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Definition of competency
Assessment in this context can be defined as:
• The fair, valid, reliable and flexible gathering and recording of
evidence to support judgement on whether competence has
been achieved. Skills and knowledge (developed either in a
structured learning situation, at work, or in some other
context) are assessed against national standards of
competence required by industry, rather than compared with
the skills and knowledge of other learners.
THE BASIC PRINCIPLES OF ASSESSING
NATIONALLY RECOGNISED TRAINING
Developing and conducing assessment, in an Australian vocational
education and training context, is founded on a number of basic
conventions:
The principles of assessment
• Assessment must be valid
o Assessment must include the full range of skills and
knowledge needed to demonstrate competency.
o Assessment must include the combination of knowledge
and skills
with their practical application.
o Assessment, where possible, must include judgements
based on evidence drawn from a number of occasions and
across a number of contexts.
• Assessment must be reliable
o Assessment must be reliable and must be regularly
reviewed to
ensure that assessors are making decisions in a consistent
manner.
o Assessors must be trained in national competency
standards for assessors to ensure reliability.
• Assessment must be flexible
o Assessment, where possible, must cover both the on and
off-the-job components of training within a course.
o Assessment must provide for the recognition of knowledge,
skills and
attitudes regardless of how they have been acquired.
o Assessment must be made accessible to learners though a
variety of delivery modes, so they can proceed through
modularised training packages to gain competencies.

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• Assessment must be fair and equitable
o Assessment must be equitable to all groups of learners.
o Assessment procedures and criteria must be made clear to
all learners before assessment.
o Assessment must be mutually developed and agreed upon
between
assessor and the assessed.
o Assessment must be able to be challenged. Appropriate
mechanisms must be made for reassessment as a result of
challenge.
The rules of evidence (from Training in Australia by M Tovey, D
Lawlor)
When collecting evidence there are certain rules that apply to that
evidence. All evidence must be valid, sufficient, authentic and current;
• Valid
o Evidence gathered should meet the requirements of the
unit of competency. This evidence should match or at least
reflect the type of performance that is to be assessed,
whether it covers knowledge, skills or attitudes.
• Sufficient
o This rule relates to the amount of evidence gathered It is
imperative that enough evidence is gathered to satisfy the
requirements that the learner is competent across all aspects
of the unit of competency.
• Authentic
o When evidence is gathered the assessor must be satisfied
that evidence is the learner’s own work.
• Current
o This relates to the recency of the evidence and whether
the evidence relates to current abilities.
THE DIMENSIONS OF COMPETENCY
The national concept of competency includes all aspects of work
performance, and not only narrow task skills. The four dimensions of
competency are:
• Task skills
• Task management skills
• Contingency management skills
• Job role and environment skills
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REASONABLE ADJUSTMENT
Adapted Reasonable Adjustment in teaching, learning and assessment for
learners with a disability - November 2010 - Prepared by - Queensland
VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the
learning environment or making changes to the training delivered to
assist a learner with a disability. A reasonable adjustment can be as
simple as changing classrooms to be closer to amenities, or installing a
particular type of software on a computer for a person with vision
impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with
a disability have:
• the same learning opportunities as learners without a disability
• the same opportunity to perform and complete assessments as
those without a disability.
Reasonable adjustment applied to participation in teaching,
learning and assessment activities can include:
• customising resources and assessment activities within the training
package or accredited course
• modifying the presentation medium learner support
• use of assistive / adaptive technologies
• making information accessible both prior to enrolment and during
the course
• monitoring the adjustments to ensure learner needs continue to be
met.
Assistive / Adaptive Technologies
Assistive / adaptive technology means ‘software or hardware that has
been specifically designed to assist people with disabilities in carrying
out daily activities’ (World Wide Web Consortium - W3C). It includes
screen readers, magnifiers, voice recognition software, alternative
keyboards, devices for grasping, visual alert systems, digital note takers.

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IMPORTANT NOTE
Reasonable adjustment made for collecting candidate assessment evidence
must not impact on the standard expected by the workplace, as expressed
by the relevant Unit(s) of Competency. E.g. If the assessment was gathering
evidence of the candidates competency in writing, allowing the candidate to
complete the assessment verbally would not be a valid assessment method.
The method of assessment used by any reasonable adjustment must still
meet the competency requirements.
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THE UNIT OF COMPETENCY
The units of competency specify the standards of performance required
in the workplace.
This assessment addresses the following unit(s) of competency from
CHC33015 - Certificate III in Individual Support.
CHCLEG001 - Work legally and ethically
1. Identify and respond to legal requirements
2. Identify and meet ethical responsibilities
3. Contribute to workplace improvements
HLTWHS002 - Follow safe work practices for direct client care
1. Follow safe work practices for direct client care
2. Follow safe work practices for manual handling
3. Follow safe work practices for infection control
4. Contribute to safe work practices in the workplace
5. Reflect on own safe work practices
For complete copies of the above units of competency:
Download them from the TGA website: www.training.gov.au
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ASSESSMENT REQUIREMENTS
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied in understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments
must be conducted under
The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of
Competency
Assessment Activities
CHCLEG
001
HLTWH
S002
Written Questions ✓ ✓
Case Studies ✓ ✓
Project Assessment ✓ ✓
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ASSESSMENT METHODS
1. Written questions
- Written assessments to test students’ understanding of
underpinning knowledge, concepts and/or theories relevant to
the units of competency included in this subject
2. Case Studies
- Detailed scenarios and simulated environments providing all
necessary information required to complete relevant tasks and
activities
3. Project Assessment
- Independent practical assessment tasks relevant to the
workplace
RESOURCES REQUIRED FOR ASSESSMENT
Student will need access to:
- A video recorder to document completion of a role play
activity
- A volunteer to play the role of a care facility supervisor
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ASSESSMENT WORKBOOK COVER SHEET
WORKBOOK: WORKBOOK 2
TITLE: Compliant Aged Care Practice
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the Candidate Declaration below and if you
agree to the terms of the declaration sign and date in
the space provided.
By submitting this work, I declare that:
• I have been advised of the assessment requirements,
have been made aware of my rights and responsibilities
as an assessment candidate, and choose to be assessed
at this time.
• I am aware that there is a limit to the number of
submissions that I can make for each assessment and I am
submitting all documents required to complete this
Assessment Workbook.
• I have organised and named the files I am submitting
according to the instructions provided and I am aware that
my assessor will not assess work that cannot be clearly
identified and may request the work be resubmitted
according to the correct process.
• This work is my own and contains no material written by
another person except where due reference is made. I am
aware that a false declaration may lead to the withdrawal of
a qualification or statement of attainment.
• I am aware that there is a policy of checking the validity
of qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my
performance or observable skills. I give my consent to
contact these parties for verification purposes.
Name : Signature: chi Date:

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IMPORTANT REMINDER
The First Aid unit is a pre-requisite for vocational placement.
It is to be completed at another RTO provider of your choice.
See Workbook 7 for details.
KNOWLEDGE ASSESSMENT
The knowledge assessment is divided into two parts:
1) Ethical and legal requirements for direct client care
2) Safe work practices for direct client care
Part 1: Ethical and legal requirements for direct client
care
1. Briefly explain how the following legal and ethical considerations
are applied in organisations providing care services:
Guidance: Provide examples where necessary e.g. specific legislation, codes of
practice which are relevant to the legal and ethical considerations listed.
a) children in
the
workplace
children are permitted to come on workplace
only for authorized events . work health and
safety laws should be follow at all times when
bringing children into workplace .

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b) codes of conduct There are various code of conduct in relation
with the conduct of employees to the resident.
The employees or the workers need to be very
much polite with the people living there. They
must help the resident people and must make
sure that all the activities get performed within
the predetermined safety measures. No
disturbances should be created to the resident
people by the workers. The activities must be
within the safety measures and all the rules and
regulations must be followed by the workers so
that no problem would get create to the
resident people. The professionalism should be
maintain while treating the patients.
c) codes of practice Every field or profession of work has some code
of practice and these practice needs to done
followed and obeyed by the organisation as they
are truly stated by the government. The code of
practice in case of direct care includes
providing the right treatment and advice to the
patient, treating all the clients or patient with
equality, there should be no discrimination
performed by the health care provider in giving
the treatment, the quality of the service should
be maintained, and also there must be
accountability of all the things right from the
starting of starting of the treatment till the end
of the treatments.
d) Complaints
management
Complain management is concern with the
proper management of the complaints which
the professional care taker receives by the
people. This system helps in managing all the
complaints in a systematic order so that they
the issues can be address in an effective

manner. There is a high need to address the
doubts of the clients so that there query can be
cleared properly. Through the complaint
management the experience of the clients can
be address in a proper way and increases their
experience in a satisfied way.
e) continuing
professional
education
It is very much important to bring the
continuous improvement in an individual skills.
The continuous impoverishments would help in
bringing the necessary changes in oneself so
that the services can be offered in a more
effective and efficient manner. The continuous
learning adds on to the knowledge and provides
more experience and wider scope for treating
the clients perfectly.
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f) discrimination Equality Act, 2010: This act states that the all
the people should be treated equally. There
should be no discrimination in the bases of
colour, gender, religion, caste, background and
etc. if any individual found guilty in practising
the discrimination activity will account for
punishable offence.
g) dignity of risk Right to information is one of the fundamental
right which an individual should exercised. The
health care taker needs to provide all the
information to the client through which he is
informed or un- informed. It is the duty of the
professional to educate the clients about all the
information whether it is related to the
medication he is allotting, the proper treatment
which is included in his medical course, the
diseases through which he is suffering and the
so on. The health care taker takes a risk by
providing all sorts of information but he will be
performing his work with dignity by educating
the clients about the same.
h) duty of care to take all essential precautions to avoid injury ,
harms
,to ensure the physical and mental wellbeings
of clients
and staff .
i) human rights: all human beings has equal rights , all of them
are born

Universal declaration of free and equal in dignity. Therefore to pursue
for the work or profession it is very essential to
practice the basic human rights as they are
considered as obligatory to perform. Any
neglect-ion or breaking down of this law would
be considered as a punishable offence.
human rights
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j) human rights: human needs and human rights are closely
connected
relationship between , all humans has same rights and basic needs ,
but some
human needs and conditions human needs are different its
depends on
human rights health conditions, choices etc.
k) ) human rights: For example Person centre care. In this the
professional care taker provides all sorts of
information and advices to the clients and
inform him about the treatments which needs
to apply on him. Here the planning and
organising are performed by both the parties
i.e. clients and professional person.
frameworks, approaches
and instruments used
in
the workplace
l) informed consent It is consent form that filled by client or family
that
they understand their condition and treatment
and its
Risk. Along with this the professional care
taker has to take the permission from their
clients and his families before undertaking any
kind of treatment of medications. Taking the
consent from the client and his family is very
much important.
m) mandatory reporting it is legal report to government and local
police if
someone is missed, abuse, neglect .
provide all
information to them .

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n) practice standards eight practice standard that are all aged care
providers
must complete to all clients for better health
care and
best quality of care. These practice standards
may include conducting the service or practice
in a wise manner. The quality of services
provided to the clients should be good as it is
all the matter of health. All the practice should
be ethical in nature, it must not hamper the
emotional or physical health of any client or
patient.
o) practitioner/client It is boundaries between the nurse and
client
boundaries Relationship. The boundaries may include the
degree of professionalism exercised by both
these parties. The taker care provider is a
professional person and he must undertake all
his activities in a professional manner only. A
line of proper code of conduct before the client
should always be present in between. The
activities or the proceeding about the medicals
should be done under the boundaries only.
p) privacy,
confidentiality
keep information secret , maintain information
about
and disclosure client confidentialy, close information.
open
discussion between health team if something
going
Wrong. The information about the client must
only be disclose before the clients and his
family members only. Here the client has put
his trust upon the professional care taker so it
is the mere responsibility to protect the
personal information about his clients.

q) policy frameworks it is document that set goals which used to
guide
ongoing maintenance of polices of an
organisation. Policy framework is important to
maintain the interest of both the client and
professional service provider. Through these
policies and regulation the clarity about the
practices get cleared in between both the
parties.
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r) records management records has legal document and used as a
witness. Through the record management all
the information and data about the client can
be stored so later It become easy for both the
parties i.e. the professional service provider
and the client to fetch all the important
information when needed. The information in
records also helps in making the effective
decision upon the further decision for
treatments.
s) rights and The rights and the responsibilities of:
Workers: 1. The right of the worker is to
receive a salary of minimum range which is set
by the government.
2. The worker has the right to sue the
employer when he disobeys any law or practice.
Employer: 1. The right of the employer is to
fire or remove any employee who might finds to
disobey the law.
2. He has the responsibilities to take a good
care of his employees.
Clients: 1.The client rights is to get whole
information about the treatment which is
performing upon him.
2. He can also file a case against the
professional service provider any kind of
harassment has been performed upon the
client.
responsibilities of:
- workers
- employers
- clients
Guidance: Provide at least
two (2) examples of
rights
and responsibilities for
each.
t) industrial relations fair work legislation - flexible working facilities
and
legislation relevant to fairness at work and prevent discrimination
against
employment
conditions
workers.

of
role
u) work health and
safety
safe and comfortable environment for work ,
free from
risk, injury, mental stress.
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2. Briefly explain the consequences if the following legal and ethical
considerations are breached:
a) children in the children are permitted to come on workplace
only for
workplace authorized events . work health and safety laws
should
be follow at all times when bringing children
into
workplace
b) codes of conduct code of coduct means follow rules, policies,
standards,
ethics , proper practices,laws which are
implement by
australian government for olders care.
c) codes of practice e respect clients rights , choices, maintain their
privacy,
provide partnership care ,explain everything
to
residents about them , keep confidential
information
abot clients etc
d) complaints if client or their family have any complaint they
can
management report to supervisior, manager, care director if
they
donot get satisfaction then they can take
further action
and can fill a complaint form or call to my aded
care
complaint system.

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e) continuing it is necessary foe health professionals to
improve their
professional
education
knowledge and learn new things example
pallative care
strategies etc
f) discrimination Discrimination means peoples are treated
unfairly
because of their age, skin colour, language,
different
race, nationality, religion etc
g) dignity of risk client has right to take risk on his
responsibility .
example 90 Year old man want to drive a car
for
shopping .
h) duty of care If the client breach this duty of care then the
experience provide by the professional care
taker would get compromised. This might
hamper the customer satisfaction level and
experience.

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i) human rights If the basic human rights get breached by the
professional service provider then he might
commit a punishable offence by not following
the basic human rights.
j) informed consent The client or his family can file a suit against
the professional service provider as he has
given the treatment or medication without the
consent of his and his family.
k
)
mandatory reporting The breaching of this rule will cost the
professional worker as it he might not be very
accountable to any person about his clients
and the treatments which has been provided to
him.
l) practice standards The breaching of this would create a
compromise upon the level of services given to
the client and also put a question upon the
practices of that professional service person.

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m) practitioner/client Breaking up the boundaries may put question
upon the character of that professional service
provider. It can also possible that a legal
penalty or step might take against that
professional worker.
boundaries
n) privacy, This will break the trust of the client upon the
professional worker. The professional worker
reputation might get hamper when he breach
this practice.
confidentiality and
disclosure
o) policy frameworks There is a consequences of the breach of any
policy. These policy framework is set up by the
government so the person has face the legal
consequences upon breaching of any policy.
p) records
management
If the records would not get managed by the
professional worker then he might not be
accountable to authorised people. This might
can create problem for him only.

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q) rights and If any of these parties does not follow his
responsibilities it might can create some
compromise in the service providing to the
client.
responsibilities of
workers, employers
and clients
r) industrial relations Breaching of this can create problem to the
employees and also to the organisation as they
create a negative image about the organisation
and the kind of treatment they provide.
legislation relevant
to
employment
conditions of role
s) specific legislation
in
The breaching of this would result in the
violation of the legal laws which can been
formed by the legislatives people.
the area of work –
objectives and key
components
t) work health and
safety
The unsafe and unhealthy environment would
be given to the clients and the employees which
risk the lives of these people at a high stake.

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3. Briefly explain how legal and ethical considerations can impact
individual workers who work in community services and in the
health care context.
follow code of conducts , code of practice these all are legal
considerations and beliefs, values of client are ethical consideration
these all consideration impact on individual workers in community
services and in health care for make the clients comfortable and happy.
4. Briefly explain the similarities and differences that may exist
between legal and ethical frameworks.
a) similarities Legal and ethics both are based on moral values of
particular
society.
b) differences legal means laws those are compulsary but ethics
are
voluntary guidlines.etihics we get from birth but legal
laws we
follow to maintain life stable.
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5. Briefly explain the interrelationship differences that may exist
between legal and ethical frameworks.
legal standard are based on written law ,while ethics are based on
human rights and principles. legal means laws those are compulsory
but ethics are voluntary guidelines. ethics we get from birth but legal
laws we follow to maintain life stable. For example, if a professional
service provider helps a patient before filing a record for it, he is
performing the ethical duties without keeping the legal factors in
account. And if the health of the patient or the client is not that good
but his treatment can only get started after the completion of the
information or paper works as it is a legal activity but unethical to leave
the client in his current stage.
6. List two examples of legal issues that commonly arise in an
individual support setting.
Guidance: Provide responses which are only relevant to the work role of an
individual support worker.
a) medical negligence, avoid abusing , ignoring the skin conditions
of client like tears, bruises, redness etc
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b) inadequate written records, inadequate document, inappropriate
care records etc
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7. List two examples of ethical issues that commonly arise in an
individual support setting.
Guidance: Provide responses which are only relevant to the work role of an
individual support worker.
a) discrimination, bullying, harassment.
b) unrealistic and cinflicting goals
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8. Answer the questions that follow based on the scenario described
below:
Cindy Smith is a new resident at Lotus Compassionate Care. While
you were preparing her breakfast, she shared with you how she
was “put away” in the centre. A couple of months ago she had
spent some time in the hospital due to a major surgery. During this
time, her son offered to help manage her finances. She said that
she thought it seemed like a good idea at the time, so she signed an
Enduring Power of Attorney, not fully knowing the extent of the
power she handed over to her son.
When she went home about two months later, she checked her
bank statements and found that her bank balance dropped by
$25,000. Another month later, she found that the house was being
sold, and she was being asked to choose a home.
a) Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
First Report to supervisior and write the documetation.
Explain to Cindy Smith she can make a complaint against her son . she
should talk to you advocate and she can do her own advocacy too.
According to the information given in the case study it can be portray
that the son is very unemotional towards his mother and also he has the
shrewd personality that he has sold her mother house without her
consent.
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b) List one legal consideration you have to address in responding
to the given situation.
In this situation, Cindy smith can file a legal suit against her son so that
her property can get back to her which her son has acquired shrewdly.
c) List one ethical consideration you have to address in responding
to the given situation
Her son has make the fake promises that he is taking the power of
attorney to arrange some finances for Cindy Smith but actually he by
taking all the authority has sold out the house, take the control upon
mother bank account which forced her to live in a care house.
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9. Answer the following question based on the scenario described
below:
Joshua Black is a resident at Lotus Compassionate Care. While
supporting him with his bath, you noticed rashes all over his arms
and torso. You asked him when it appeared and he casually told you
not to worry about it. He explained that Mary, the new staff, didn’t
know he was allergic to ibuprofen and gave him some for his
arthritis. He said the young lady looked really worried so he told
her not to worry about it because he’s had it before and it’s nothing
serious.
Mary is also an Individual support worker like yourself, and is not
authorised to give medication to clients.
Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
a) Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
i will report to supervisor immediately and write the progress note.
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b) List one legal consideration you have to address in responding
to the given situation.
Here the problem about the rashes about get communicate to the
supervisor so that necessary steps can be taken.
c) List one ethical consideration you have to address in responding
to the given situation
indivdual worker does not have right to give medication to any client . if
client complaint about pain , worker should inform Supervisior
immediately. The required emotional strength can also be given to the
Joshua so that he can be emotionally strong in this legal case.
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10. Provide an outline how workplace policies, procedures and protocols
are/should be developed and reviewed. Provide a brief explanation for
each step.
Guidance: There is a range of acceptable answers for this question;
however you must include in your explanation development processes to
ensure all policy requirements are covered, including but not limited to
consultation and mechanisms for input.
The policies and the protocols should be developed through analysing the both internal and
external requirements. Here the external requirements may include the laws which has been
made up by the government and legislation. Whereas internal analyses are the examination
of the requirements of the organisation itself.
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Part 2: Safe work practices for direct client care
11. Briefly explain how the following state/territory
legislations relevant to individual support impact workplace
regulations.
a) state/territory WHS The regular checks by the police can be one
of the reasons or the steps which can be
taken by the organisation. These check will
help in reducing the bad practices which will
keep the state and territory safe.
authorities
b) rights and Employers has responsibility for safety of all
workers
responsibilities of and clients , they hasduty to take reasonable
care so
employers they can risk of injury.
Guidance:
include duty of care
c) rights and As the worker it is the responsibility to
perform the work or task which has assigned
to them.
responsibilities of
workers
Guidance:
include duty of care

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d) hazardous manual
tasks
transfer client from bed to chair , chair to
bed.
heavy physical work
lifting and carrying heavy equipment
repetitive movements
e) infection control usePersonal Protective Equipment
-gloves
hand washing
gown
face mask
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12. Briefly explain how the following state/territory
legislations relevant to individual support impact codes of
practice.
Guidance: Provide examples to support your response.
a) state/territory WHS work health safety is workplace safety
authorities, it
authorities work to promote and implement best practice
in
work health and safety in the areas of policy
and
legislative matters ,education .
b) rights and Employers has responsibility for safety of all
workers
responsibilities of and clients , they hasduty to take reasonable
care so
employers they can risk of injury.
Guidance:
include duty of care
c) rights and all employers has rights and responsibilities
to avoid
responsibilities of acts or things which could be cause of injury
and
workers harm to other person .
Guidance:
include duty of care
d) hazardous manual
tasks
transfer client from bed to chair , chair to
bed.
heavy physical work
lifting and carrying heavy equipment
repetitive movements

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e) infection control usePersonal Protective Equipment
-gloves
hand washing
gown
face mask, organisation should use the
technology through which the connect
between the humans can get minimum at its
best. Also the time to time sanitization of the
premises will prove to be a great help.
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13. Briefly explain how the following state/territory
legislations relevant to individual support impact industry
standards.
Guidance: Provide examples to support your response.
a) state/territory WHS work health safety is workplace safety
authorities, it
authorities work to promote and implement best practice
in
work health and safety in the areas of policy
and
legislative matters ,education .
b) rights and Employers has responsibility for safety of all
workers
responsibilities of and clients , they hasduty to take reasonable
care so
employers they can risk of injury.
Guidance:
include duty of care
c) rights and all employers has rights and responsibilities
to avoid
responsibilities of acts or things which could be cause of injury
and
workers harm to other person .
Guidance:
include duty of care
d) hazardous manual
tasks
transfer client from bed to chair , chair to
bed.
heavy physical work
lifting and carrying heavy equipment
repetitive movements

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e) infection control usePersonal Protective Equipment
-gloves
hand washing
gown
face mask
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14. Consider a typical Care facility.
a) Identify three examples of hazards commonly found in Care facilities. Include at least one specific
hazard relating to manual tasks, infection control and general personal safety.
b) List two possible harmful effects that may be caused by each hazard identified.
c) List two strategies to minimise the risks posed by each hazard identified.
Hazard Possible harmful effects Strategies to minimise risk
wet floor physical injury- fracture use hazards wet floor sign,
mopped
Manual handling hazard This can create the harm to the
employees as they might can get
injured from all these.
immediately
sharp needles, instrument proper discard sharp and infected
things in
correct place.
Spreading of infection This can be controlled by taking all the
necessary steps or the measures which can
reduce the spreading of infections to its
minimum. These measures can be cleanliness,
sanitization of premises, making the wearing of
mask a compulsory thing to perform.
The immediate steps need to be taken so to
protect the help of people.
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15. Briefly outline the typical workplace procedures for hazard
identification.
In workplace infectious hazards are either an infectious or mechanism
that allows the transmission of an infectious agent . for example
physical work, equipment,material, product etc that are used, wet
floor, unfixed mat, improper design of furniture all are workplace
hazards.
16. List three examples of basic home fire safety considerations
when working in a home-based environment.
a) smoke alarms are necessary for home safety,regularly check
or service of smoking alarm , batteries.
b) repair of faulty electrical appliances, open fires and heaters etc
c) a home fire escape plan helps your family known what to do ,
where to go in a fire emergency at home.
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17. Identify at least two high-risk groups in aged care.
a) dementia, cognitive impairment
b) physical disability
18. Refer to your responses on the previous question. Briefly explain
fire safety considerations for individual support workers working
with high-risk groups in a home-based environment.
install smoke alarm just outside sleeping areas of their home.
emergency alarm set in their home so when they get fire ,
automatically alarm make emergency call for assistance fire
brigade.
fire extinguisher and fire blanket should available in their home.
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19. Name three behaviours that may contribute to fire injuries and
fatalities when working in a home-care environment.
a) dementia, confusion,low intellecual level
b) physical disabled
c) low socioeconomic groups, carelessness, alcohol consumptions etc
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20. Complete the table below by outlining the prescribed
placement, installation and maintenance of a smoke alarm in the
home.
Guidance: You may refer to the provisions specific to your home
state/territory.
State/Territory Victoria
What are the legal To make themselves safe from any smoke or
fire hazard, it is very necessary to install the
smoke alarms in the homes so that the early
attention or information can be given to the
people so that they can take the corrective
action in time.
responsibilities of
homeowners to install
working smoke alarms in
their homes?
What is the prescribed The smoke alarm should be installed at the
ceilings of rooms so that it can detect any kind
of smoke when arise.
placement of smoke
alarms
within a house?
What are the testing and The frequent testing and maintenance should
be performed in which a check about their
technical checking of the devices as they
might can damage with the time.
maintenance requirements
for smoke alarms?

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21. List three examples of risks to Individual support workers’
personal safety when working in a home-based environment.
a) work related stress
b) bullying and harassment
c) moving, lifting, supporting client .
22. List three common sources of infection and ways to minimise
the transfer of infection within the care facility.
Sources of infection How to minimise their transfer
within
the care facility
a) running nose , cough, flu a) separate the client from
others,
hand washing before and
after
attending client, use ppe.
b) vomiting and diarrhoea b) use ppe, proper cleaning
c) urinary tract infection c) proper cleaning of toilets
,
antibiotics .
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23. List two examples of practices to minimise musculoskeletal
injuries to self as support worker and to clients.
Guidance: At least one response should refer to the self and at least one
should refer to the clients.
a) use manual handling techniques, if you carry heavy items
then carry the load close to your body.
b) don't bend your back to lift to something, keep your back and neck
always.
24. Consider a typical Care facility and answer the questions that
follow.
a) List two examples of emergency procedures typically
implemented in care facilities.
Provide an outline of each emergency procedure that you have
identified.
Fire Hazard: In the hire hazard the quick evacuation process would be
under so that the people can get out from the unsafe zones. Apart form
the people from fire fighters will also help in controlling the situation.
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b) List two examples of WHS policies and procedures typically
implemented in care facilities.
Briefly describe the WHS policies and procedures that you have
identified.
i. Mnual handling code of practice to prevent of falls and accidents.
ii. occupational health and safety legislation to protect the workes at
work for musculoskeletal disorders
iii. emergency service contact arrangement.
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PRACTICAL ASSESSMENT
Instructions to Student
This section of this workbook covers the assessment of your skills
relevant to the performance evidence requirements included in Subject
2.
This assessment is completed using simulated tasks based on given
case study scenarios. You will not need access to a workplace or a care
facility to complete these tasks.
This practical assessment will assist your completion of the assessment
activities relevant to the requirements of the units covered in this
workbook:
Assessment Activities
Part 1: Case Study Assessment
• Case Study: Anna Bentley
• Case Study: Dennis Kyle
Part 2: Project Assessment
• Project 1 – Identify legal requirements and ethical responsibilities
• Project 2 – Self-reflection

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CASE STUDIES
Case 1: The Case of Anna Bentley
This is Anna and her daughter
Julia. Anna is 82 years old and has
been a resident of Lotus
Compassionate care for two years.
Julia is Anna’s only child.
Although Julia did not like the idea of
her mother living in a home, Anna
convinced Julia that it was the best
for both of them.
Julia is 36 years old and has never been married. Anna believes that she
is the only reason why Julia has not settled down yet. Anna believes her
daughter shouldn’t be spending all of her free time taking care of her
mother. She wants Julia to live a life of her own.
Apart from Anna’s arthritis which makes it difficult for her to move
around, Anna’s mind and body is very healthy for her age.
Scenario 1:
Anna has been recently diagnosed with stage 2 breast cancer. Having
caught the cancer at an early stage, the doctor advised Anna to
consider having a mastectomy and chemotherapy. Anna refused the
surgery and treatment fearing how risky and difficult it will be at her
age.
Anna made arrangements to make sure she will be ready if her
condition worsens. Although she has never needed a substitute
decision-maker (SDM), Anna appointed her sister-in-law, Cynthia, as
her SDM should one be needed.
Anna also signed a refusal of treatment certificate (advanced care
directive), which includes a do-not-resuscitate order. Anna has asked
the centre and her sister not to let Julia know of her cancer and her
decision not to have the treatment.
Rose, an individual support worker, has been providing care for Anna
since she moved to the centre. She has become really good friends with
both Anna and Julia. She thinks Anna is making a mistake by not taking
the treatment.

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1) Identify two (2) potential ethical dilemmas that Rose might
encounter in the given scenario.
a) As it is the Anna decision for not continuing with the
treatment, rose believes that Anna should take the treatment
but she cannot force her as it is her final decision about
leading her further life.
b) Rose also wants Anna to be healthy and cannot see her serving
from breast cancer but as Anna has made her mind she has
made her mind for not taking any treatment with this regard.
Scenario 2:
Rose learned that she was included in Anna’s will. In the event of
Anna’s death, Rose will be receiving a monetary token of gratitude for
her services. Rose is currently going through a financial crisis and
thinks the money she will receive from Anna will help her considerably.
She decided that she will find a way to make Anna have the surgery
and the treatment. She believes her decision to do this is justified
because she really believes that Anna has a good chance of beating
cancer; and in case Anna does not make it through the surgery or the
chemotherapy, then she will be able to receive the money from Anna.
2) Identify the conflict of interest in the given scenario.
Guidance: Consider your own emotional involvement as the carer in the
given scenario. Consider also the personal interests of the other parties
involved (Anna and Julia).
Rose is individual worker , she has financial crisis , and she has good
relationship with Anna, so she want to get money from her by forcing
her to take treatment for cancer through surgery or chemotherapy, but
Rose known , she does not make it , rose want to use her with emotions
for benefits. but as a worker she does not have right to take any things
or gifts or money from any clients in the facility.

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Scenario 3:
Rose told you about her condition—the money she will receive from
Anna’s will, and the financial struggles she is currently having.
Rose plans to tell Julia about Anna’s condition, and convince her to talk
to Anna and convince her to have the surgery and chemotherapy.
Rose asks for your advice.
3) What advice will you give Rose?
Rose should not emotionally much involved to the matter as Anna is the
one who is taking the final decision otherwise it can cause trouble for
the Rose only.
4) Identify one potential and one actual breaches described in
the given scenario.
Guidance: you must identify one actual breach and one potential breach
Potential breach: she is breaching contract agreement . rose want to
tell about anna condition to her daughter that anna does not want to
tell her and she already signed advanced care directive .
Actual breach: rose will get money from anna means possiblity to get
money but not yet actual

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Role Play Task
The aim of this role playing activity is to allow you to demonstrate your
skills in:
▪ Recognising potential breaches and reporting these breaches according
to organisational procedures
▪ Recognising potential ethical issues and dilemmas and discuss to
appropriate person
You will be playing the role of a care worker working in Lotus
Compassionate Care. For the purpose of this assessment, the
organisational protocol requires all staff to report to the supervisor any
identified potential breach of client directives
To complete this task, you will need access to:
- a video recorder
- a volunteer:
• one (1) volunteer to play the role of your supervisor
With a volunteer (to play the role of your supervisor), simulate a
conversation to report the potential breach of client directives. Refer to
your responses from Case Study 1, Question 4.
To document your completion of this task and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play conversation. The video must not be longer
than three (3) minutes.
Save your video file using the filename: Subject 2-RP1
Take note that your assessor will be evaluating you against the following
criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1) Did the candidate report both the potential and actual Choose an
breaches described in the given scenario? item.
2) Did the candidate discuss with the supervisor other
potential
ethical issues and dilemmas involved in the situation? Choose an
Guidance: include potential and actual conflicts of interest
you
item.
have identified

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Scenario 4:
Despite your advice, Rose decides to go through with her plan. Not
knowing how Julia found out about her condition, Anna files a
complaint against Lotus Compassionate Care for breach of privacy and
confidentiality.
Lotus has launched a full investigation to determine who provided Julia
the confidential information.
5) Identify at least one unethical conduct described in the scenario.
Rose has given Anna's health conditions to her daughter julia , so she
can encourage to her take treatment , surgery and chemotherapy.
6) You know it was Rose who breached the confidentiality
agreement. What will you do?
if you see something wrong and say smothing , i follow that thing . i will
report to manager and make a complaint report for it.
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Follow-up Questions
7) Identify how the investigation by Lotus Compassionate Care could
have been avoided.
if Rose does not involved in Anna decision and not told to any
information about anna to julia whichone anna want to keep
confidentially. and rose tried to maintain relationship with cient and
worker.
8) Review Lotus Compassionate Care’s Policies and Procedures by
clicking
here. (http://compliantlearningresources.com.au/network/lotus/policies-
procedures/)
(username: learner password: studyhard)
Are there any provisions or protocols regarding what must be
done when an employee breaches the client’s confidentiality?
Yes
No

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9) Create an email to your supervisor. In your email, suggest two
(2) protocols for Lotus Compassionate Care on what to do should
a scenario like Rose’s happen again.
Guidance: There is no need to send an actual email to
address provided below.
To: [e-mail]
Subject: Employee breaching the client's confidential information.
Message:
Rachel there are various protocols in the care which if get breach has
various consequences. Rose has breach one of the protocol of the
organisation by leaking the confidential information of the client
without her consent. This calls out for a breach and necessary steps
would be taking against Rose.
Regards
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Case 2: The Case of Dennis Kyle
Dennis Kyle has been a resident of Lotus Compassionate Care for over a
year. Dennis has arthritis, which makes it difficult for him to move around.
He is 72 years old.
Before his stay at Lotus Compassionate Care, Dennis was being cared
for by his wife Sheryl. Sheryl passed away two years ago.
Their only son, John, was involved in a car accident years ago and is
confined to a wheelchair. John is being cared for by his children in
Ireland, where Dennis originally came from before moving to
Melbourne 40 years ago to marry Sheryl. Because of these conditions,
Dennis was placed in Lotus Compassionate Care.
Scenario 1:
To make him feel as comfortable as possible, John put Dennis in a
private suite at Lotus Compassionate Care. He is given everything he
needs, and he has so far been happy at the home.
Tanya Pereira, the carer who works with Dennis, helps him with his
daily morning routine. She helps him up from bed and prepares his
shower. While Dennis is in the shower, Tanya tidies up his room.
One morning, as Tanya was helping Kyle get up from bed, carrying his
legs towards the edge, she felt sharp pain in her lower back. She could
not stand upright and had to call on you, another care provider who
happened to pass by Dennis’ room, to assist her.
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1) Looking at the picture of Dennis and Tanya in the previous page,
identify two manual handling hazards that Tanya and Dennis face
daily.
inappropriate manual handling.
bending her back.
2) Who would be the appropriate person to contact to address
Tanya’s problem?
Guidance: There is no need to mention names.
co-worker, report to supervisior.
3) Following Lotus Compassionate Care’s relevant policies and
procedures, complete the incident report form provided below.
Consider industry standard protocol when filling out details.
Guidance: You may use the current date and use any time in the
morning.
1. Workplace details
Location: Lotus Compassionate Care
Supervisor: Rachel Allcot Contact phone: 6122 XXXX
Setting:
2. Incident details
Day: wednesday Date: 2.2.xx Time: 10:30am
Report completed by: Rn
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3. Type of incident (indicate which is applicable)
Personal injury Staff Customer Child
Name of person injured: Tanya
Part of Body Injured (if relevant):
Nature of injury sustained:
Abrasions, scrapes
Bite
Broken bone/fracture
Bruise
Burn
Concussion
Cut
Rash
Sprain
Swelling
Other (please specify): back pain
Assault Staff Customer Other:
4. Response to incident (indicate which is applicable)
First aid treatment administered (please specify what/by whom etc.): heat pack
Medical treatment administered (please specify where/by whom etc.):
Assistance sought: Ambulance Police Counsellor
5. Other information
Who witnessed the incident? (please use full name, details of staff’s job title where applicable, and
telephone number/s):
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Maria-individaual coworker
NOTE: Be specific. Describe in detail what actually happened, stating the facts in a clear and
precise manner. Include exact location of incident, factors involved and any other details that
may be beneficial. A drawing of the centre layout, identifying where the incident occurred, would
be useful.
6. Other information
This report was compiled by (full name, title and contact On (date/time):
telephone): 2.1.xx
linda
RN
984xxxx
This report is a true and accurate summary of the incident that occurred (please sign):
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4) Write an email to your supervisor, Rachel Allcot, about what
happened to Tanya and why it happened. Suggest policies and
procedures on how to prevent a similar incident from happening
again.
a. Write your email in the space provided. Do not exceed 200
words.
b. Fill out the hazard report form that follows to attach to your
email.
Guidance: There is no need to send an actual email.
You may use the current date when filling out the form.
To Rachel Allcot <[e-mail]>
From Your email address
SubjectEduction regarding manual handling.
In this morning, staff Tanya assisting kyle get up from
bed, she carrying his legs towards the edge, she
bending her back to carry
Message his legs , she felt sharp pain in her back , she could not
stand upright then she called to another staff to help her. i
think we
should provide the manual handling session atleast
2times in 6month , so we can train the staff for
adequate manual hadling .
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To be completed by the person identifying the hazard
Name: Tanya Date: 2.1.20
Description of hazard:
(Include area and task involved, and any equipment, tools, people
involved. Use sketches if necessary)
Dennis kyle client's room , tanya bending her back to carry his
legs for get up from bed.
Suggested actions:
(List any suggestions you have for reducing or eliminating the
problem e.g. redesign, use of mechanical devices, training, etc.)
reduce the amount of bending forwaed reaching.
ensure suitable training and education in manual handling is
provided to all staff.
reduce worker fatigue.
Report to (name): Rachel Allcot
Position: Supervisor
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Scenario 2:
You have taken over as Dennis’ care provider while Tanya is recovering
from her back injury.
One day, you notice Dennis is sneezing and sniffling.
5) According to the Lotus Compassionate Care handbook*, should
you apply infection control measures when handling Dennis?
Briefly explain your
answer.
(*http://compliantlearningresources.com.au/network/lotus/files/
2018/02/Lotus-Compassionate-Care-Handbook-v1.5.pdf)
use appropriate infection control precautions
hand washing before and after attending client
use gloves
clean his room appropriate
keep him in his room from other clients
use face mask
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6) Write an email to your supervisor, Rachel Allcot, about Dennis’
current condition and if certain measures should be applied.
Write your email in the space provided.
Guidance: There is no need to send an actual email.
To Rachel Allcot <[e-mail]>
From Your email address
Subjectphysical health condition of dennis
Message Dennis has found coughing and sneezing in this morning
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Role Play Task
The aim of this role playing activity is to allow you to demonstrate your
skills in:
▪ Following workplace procedures for at least one simulated
emergency situation
▪ Apply infection control e.g. PPE
You will be playing the role of a care worker working in Lotus
Compassionate Care, responding to the emergency situation described
below.
To complete this task, you will need access to:
- a video recorder
- a volunteer:
• one (1) volunteer to play the role of Dennis
Dennis’ sneezing was particularly bad one day. As he was having his
breakfast, he sneezed hard and accidentally knocked his glass of water
over. The glass broke, cutting his hand in the process. He has sustained
several small cuts and one deep cut in the palm of his hand. He is
bleeding.
To document your completion of this task and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play situation, including how you would respond
to this emergency. The video must not be longer than three (3) minutes.
Save your video file using the filename: Subject 2-RP2
Take note that your assessor will be evaluating you against the following
criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1) Did the candidate apply first aid? Yes
2) Did the candidate call for help? Yes

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PROJECT 1: IDENTIFYING LEGAL
REQUIREMENTS AND ETHICAL
RESPONSIBILITIES
As a care worker you are required to comply with all the legal
requirements and ethical responsibilities relevant to your work role.
This project will assess your knowledge and skills to ensure you are
prepared to take on this aspect of your role in a real life care
environment setting.
Project 1 will require you to identify these relevant legal requirements
and ethical responsibilities through a set of written questions and
tasks.
Task 1
Review the different legal requirements that apply to Care Workers.
Select three that you find most useful and relevant to your role as a
Care Worker. Complete the table below.
Guidance: Name the legislation and/or identify the section in the legislation
from where the you have accessed the legal requirement you identified.
Write your response here under the ‘Source/s’ column of the table below.
How does this
Legal requirement requirement apply to
you
Source/s
as a Care worker?
Resident lifestyle maintainprivacyand personal hygiene
dignity of all clients
during
provide care.
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resident's rights respec
t
resident's rights
,
nursing care
plan
ask their needs , likes
and
dislike
s.
standards provid
e
safe and clean infection control,
cleaning
physical
environment
and and laundary services.
safe sysytem
staffing and
organistional
continuous
improvement ,
human resourc
e
development education and training . management.
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Task 2
Aside from understanding the different legal requirements you must
comply with, it is also important that you know the scope and nature
of your own legal rights and responsibilities as a care worker. This
helps ensure that you not only protect your clients, but also yourself.
Review your legal rights and responsibilities as a care worker, and
complete the table below:
(1)List three legal rights of care workers and describe how they
apply to the scope of your role
(2)List three legal responsibilities of care workers and describe
how they apply to the scope of your role
Legal Rights of a Care Worker
List three legal rights
of
Explain how these rights apply to the scope of your
care workers role as a care worker
work environment.
free
workplace always should be fress from bullying ,
from bullying and discrimination and so workers can work free of
mind
harassment and they can enjoy their work.
Respect respect for worker confidentiality, education,
training
etc
health safety worker has right to take care of health first,
safety .
Legal Responsibilities of a Care Worker
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List three legal Explain how these responsibilities apply to the
scoperesponsibilities of care
your role as a care worker
workers
assist the client in personal dressing, showering, eating , toileting etc
hygiene
assist in manual handling lifting , transferring, repositioning of clien
from bed to chair and chair to bed etc.
documentation write progress note or incident
report.
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Task 3
Review the different ethical requirements that apply to Care Workers.
a) Select two that you find most useful and relevant to your
role as a Care Worker. Complete the table provided below.
b) List two sources of information about these ethical responsibilities
Ethical requirement How does this requirement apply to you as a
Care
worker?
Respect for autonomy respect the decision of client about health
care
intervention.
Accountability to support the worth ,dignity, potential of each
client .
Sources of information
a) Care plan
b) Handover sheet
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PROJECT 2: SELF-REFLECTION
Task 1
What signs do you notice in yourself when you are stressed and
fatigued?
a. List two (2) signs you notice when you are stressed and when you are
fatigued.
b. List two (2) ways you cope with these conditions.
Signs I am stressed Signs I am fatigued
a) sleep disturbance a) bodyache, headache
b) poor concentration b) tiredness . lost of body
energy.
How I cope with stress How I cope with fatigue
a) meditation , massage a) massage, physical exercise
b) counselling b) yoga , proper sleep, proper
rest.

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Task 2
How do you maintain currency on safe work practices in regards to
workplace systems, equipment, and processes in your own work role?
List two (2) responses.
List down three (3) specific sources of information you have referred to.
Ways to maintain currency on sae work practices:
a) use of personal protective equipment
b) report unsafe conditions.reporting incidents.
Sources of information:
a) infection control
b) hazardous manual tasks
c) record and report
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Task 3
How do you ensure non-judgemental practice in your work role?
List two (2) values that you apply at work, and briefly explain how you
apply these to keep a non-judgemental attitude.
Values How these are applied
Understanding instead of judging someone for what they doing
or how
they look , try to understand them, put yourself
in their
shoes to try the understand situations of clients.
Accept accpet the clients they will act the way they
do, Accept
the person for who they are without trying to
change
them.
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WORKBOOK CHECKLIST
When you have completed assessing this workbook, review the
candidate’s assessment against the checklist below:
The candidate has completed all the assessments in the
workbook:
Knowledge Assessment
• Ethical and legal requirements for direct client
care
• Safe work practices for direct client care
Practical Assessment
• Case Study 1
• Written Tasks
• Role Play Video Recording
• Case Study 2
• Written Tasks
• Role Play Video Recording
• Project 1
• Project 2
IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL assessment tasks
to be awarded COMPETENT for the units relevant to this cluster.
To award the candidate competent in the units relevant to this subject,
the candidate must successfully complete all the requirements listed
above according to the prescribed benchmarks.
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FEEDBACK
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