CHC52015 Diploma of Community Services

Diploma of Community
Service

The associated assessment method in this kit covers all of these components as detailed in
the matrix to follow:
Units of Competency
Assessment Activities
CHCLEG003
HLTWHS004
Knowledge Assessment  
Case Study  

ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace questions testing the
student’s general knowledge and understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments providing all necessary
information required to complete relevant tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Case studies and simulations
 Information about work activities
You will need access to:
 A video recording device (e.g. handheld cameras, mobile phones, etc.)
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat Reader
 Access to legislation relevant to the community services industry, including codes of
conduct, WHS legislation, practice standards, etc.
 At least two (2) persons who will volunteer in the roleplay activity
 At least five (5) people who have email accounts
 Printer to print policies and procedures in the Case Study Assessment

INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2) categories:
- Knowledge Assessment
- Practical Assessment
The questions under Knowledge Assessment are all in a short answer format. The longer
questions requiring creative and analytical thought processes are covered in the Practical
Assessment. You must answer all questions using your own words. However, you may
reference your learner guide and other relevant resources and learning materials to
complete this assessment.
Some questions cover processes you would likely encounter in a workplace. Ideally, you
should be able to answer these questions based on the processes that are currently in place in
your workplace. However, if you do not currently have access to a workplace, then answer
the questions based on processes that should be implemented in a typical workplace setting.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to intranet pages and or external links.
These intranet pages and external links are formatted in Blue Underlined Text.
To access these, hold the Ctrl key for Windows users or the Command ⌘ key for Mac users
while clicking on these links.

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1. Crucial to your work role in case management in community services is a solid
understanding of legal and ethical compliance requirements.
Which of the following are reliable sources of information about compliance
requirements? From the options below, select only six (6).
KNOWLEDGE ASSESSMENT
Part 1 – Managing legal and ethical compliance
Federal Register of Legislation, Legal specialists, Relevant legislation and regulations,
Newspapers, tabloids, and magazines, Peak bodies and industry associations, Local, state/territory,
national government bodies are the six reliable sources of information.
☐ a. Federal Register of Legislation (www.legislation.gov.au)
☐ b. Legal specialists (e.g. lawyers)
☐ c. Relevant legislation and regulations
☐ d. Newspapers, tabloids, and magazines
☐ e. Peak bodies and industry associations
☐ f. Local, state/territory, national government bodies
☐ g. Social media platforms (e.g. Facebook and Twitter)
☐ h. Relevant supervisors, managers, or other industry personnel

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2. Provide one (1) local government department or regulatory agency in your state or
territory relevant to the delivery of community services and provide a description of
the department of the agency, including their function and how they operate.
Guidance: Indicate your state or territory for your assessor’s reference.
Your state or territory VICTORIA
One (1) local government
department or regulatory
agency in your state or
territory
Department of Human Services Standards (Vic)
Description of its function
and how they operate
The department of human services in Victoria provides and works
for people rights and also make sure that people are being provided
with transparent and fair access to services. This department has
ensured that integrated services are promoted and upheld. People’s
wellbeing is their utmost priority. In this people also have a right to
make their own decision and their decisions are also valued in this
community.

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3. Listed below are some of the national government departments and regulatory
agencies relevant to the delivery of community services in Australia. Describe their
function and how they operate.
National government
departments and regulatory
agencies
Their function and how they operate
Aged and Community
Services Australia
ACSA is a not for profit and charitable organization who are
been involved in providing services to aged people. They
provide home and residential care to elderly aged people who
are in need. Charity service operated in Victoria, new south
wales, Queensland, Western Australia. They provide high
quality of services to older people.
Secretariat of National
Aboriginal and Islander
Child Care (SNAICC)
SNAICC is the national peak body who are protecting the interests of
aboriginal and Torres islander children and families. This body is also
being involved in providing early education and care services to
children. The team members are being involved in providing children
of aboriginals with long day care, foster care services, crèches and
also providing assistance to those younger generations who are at risk.
Department of Social
Services Australia
Department of social services Australia is provided with the duty to
develop policies, rules and regulations in order to establish a fair
society in Australia. In this department social policies are
implemented and developed. They are providing care services to
families with disabled person and also various child support policies
are being developed by them.
Mental Health Australia
Mental health Australia is working to promote health outcome of
those who are suffering from mental disorders. They are making sure
that to provide protection to mentally ill people from any type of
physical, sexual and emotional abuse. In this every mentally ill person
can be able to participate without any sort of discrimination.

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4. Listed below are some industry associations relevant to the delivery of community
services in Australia. In your own words, describe their function and how they operate.
Industry association Their function and how they operate
Australian Community
Workers Association
ACWA is the national body which consists of more than 50 thousand
communities’ worker’s professionals which are been engaged in
protecting community workers all over Australia. They are being
engaged in promoting educational, professional and ethical standards.
Main purpose is to enhance and advance the work which has been
done by community workers.
Case Management Society
of Australia and New
Zealand
CMSA is a national registration and regulatory body made up for
those people who act as certified case managers and also for those
professionals who are working on management roles. In this planning
and development is been done so that holistic needs of individual can
be met out.
Australian Association
Of Social Workers
Ltd
AASW is a body which comprises of social workers, they are working
towards promoting fairness and transparency in society and also
special considerations are been taken for those who are marginalized.
In this they are also eliminating societal changes for those who are
vulnerable to handle it.

5. In your own words, describe the purpose and relevance of having plain English
documentation for explaining legislation in the delivery of community services.
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6. From the options below, select the two (2) correct sources where you can access plain
English documentation to help explain legislation in the community services industry.
Cultural interpreter and TGA are the correct sources where an access to plain English documentation
can be done
☐ a. Cultural interpreter
☐ b. Guiding documents officially published by the relevant government
departments or regulatory agencies
☐ c. TGA (www.training.gov.au)
☐ d. Official or organizational websites of relevant government
departments, regulatory agencies, and industry associations
☐ e. Federal Register of Legislation (www.legislation.gov.au)
Plain English documentation for explaining legislation for the delivery of community services is
adequate as it is easy to understand and also this document is precise so all the members of
community can be able to analyze and evaluate it adequately.

7. The Aged Care Act 1997 is one of the many pieces of legislation relevant to the
community services industry. From the options below, select the one (1) correct source
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of plain English documentation used to help explain this legislation.
Residential Care Manual is the correct source
☐ a. Residential Care Manual
☐ b. Educators’ Guide to the Early Years Learning Framework (EYLF)
☐ c. My Aged Care website, factsheets, guides and policy
☐ d. Quality of Care Principles 2014
☐ e. The Guide to the Model WHS Act

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8. Listed below are legal and ethical frameworks to which delivery of community services
must adhere to. In your own words, discuss how each framework applies to the
community services industry.
Legal and ethical
framework How this applies in the community services industry
Children in the workplace
No underage children must be hired as a service worker in the
organization, or where necessary, their type of work and work hours
must be limited.
Codes of conduct
Case workers are expected to show appropriate and acceptable traits
and behaviors to clients, stakeholders while providing the services.
Codes of practice
In this organization needs to make sure to maintain safe and secure
conditions in firm. Education related to using hazard manual also needs
to be given. They also make sure that no discrimination exists.
Complaints management
Complaints procedure must also be readily accessible to clients,
stakeholders, and employees. To manage complain continuous
education also needs to be given

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Continuing professional
education
This can be implemented by providing opportunities to workers
in community to learn more through educational courses
Discrimination
In line with legislation, community workers must ensure that
clients and other staff are protected against discrimination in the
workplace
Dignity of risk
In this the organization needs to make sure that no risk is
involved when clients are engaged in activities.
Duty of care
Actions must be taken in order to ensure workers are free from
risk related to injury.
Universal declaration of
human rights
In this the workers must be provided with right to equality and
also no discrimination must be done with them.

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Informed consent
In this the client needs to be provide information about their
personal and professional lives.
Mandatory reporting
In this the workers are provided with a right to report any
incidence related to neglect and abuse happening with anyone.
Practice standards
In this worker is expected to behave in an ethical way
Practitioner/client
boundaries
In this they implement boundaries between practitioners and
clients so there is no inappropriate attachment.
Privacy, confidentiality and
closure
In this they make sure that client data is kept confidential

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Policy frameworks
It is being used as guideline for development of organization
Records management
Proper system related to managing of record must be done and
also ethical requirements needs to be followed.
Work role boundaries
In this role and responsibilities of staff member must be made
clear
Work health and safety
They ensure that workers work in a safe and secure environment.

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9. The case workers, case managers, other staff, clients, and employers (community
services provider) are all stakeholders in the community services industry. Each
stakeholder have rights and responsibilities recognised and required, respectively, in
accordance with relevant legislation, standards, and regulations.
For each stakeholder, provide two (2) rights they have and (2) responsibilities they
must fulfil in accordance with relevant legislation, standards, and regulations.
Write your answers in the spaces provided. The first answer has already been
provided for your reference.
Client
Rights Responsibilities
Sample answer:
The right to be treated with respect and
courtesy.
Sample answer:
Treat staff and volunteers with respect and
courtesy.
Right of receiving quality service Taking responsibility for results of each decision
made.
Case manager, case workers, and other staff (Employee)
Rights Responsibilities
Be recognized as a valued team member. This can be done by regularly attending meetings
and conferences

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Community services provider (Employer)
Rights Responsibilities
Right to appoint workers They ensure that no discrimination takes place
with workers
Right to dismiss workers In this they make sure that safe working
environment is provided to all

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10. Human rights sits at the core of all legal and ethical frameworks especially in the
health and community services.
Explain how human rights is related to human needs, and provide an example how
this is applied in the community services industry.
Your response must be between 60 – 100 words in length.
Human right framework works on various principles that is universality. like for example in
community service industry the workers must not be engaged in denying services of clients if they
come from different culture or background. In indivisibility they must make sure that economic,
social and cultural rights of people are been protected. They also check upon safety and security of
employees

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11. Listed below are some of the basic principles underlying the human rights framework
and approaches used to continuously recognise, uphold, and protect these rights.
Explain how each principle is applied in your case management practice in the
community services industry.
Principle underlying
human rights frameworks
and approaches
How this is applied in your case management practice in the
community services industry
Universality
universality. like for example in community service industry the
workers must not be engaged in denying services of clients if they
come from different culture or background
Indivisibility
In indivisibility they must make sure that economic, social and cultural
rights of people are been protected. They also check upon safety and
security of employees
Participation
In this they need to ensure that every employee participate without any
discrimination

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12. From the options below, select six (6) instruments or tools used in the workplace in
meeting legal and ethical requirements for human rights.
☐ a. Certification and qualification requirements for case workers
☐ b. Financial assessment to determine whether a client can pay for
services
☐ c. Charter of clients’ rights and responsibilities
☐ d. Organisational policies and procedures relevant to client
complaints.
☐ e. Plain English documentation that help explain legislation
☐ f. Continuous improvement policy and procedures
☐ g. Person-centred approach to service delivery

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13. The Fair Work Act 2009 is the legislation governing industrial relations in all
organisations in Australia, including organisations providing community services and
case management services. The Act sets the National Employment Standards
outlining minimum employment entitlements, including maximum weekly hours,
flexible working arrangements, leaves, and more.
There are specific requirements for maximum weekly hours that apply to
organisations in the following sub-industries in the social, community, disability and
home care services industry.
Complete the table below by supplying the required information about these
requirements.
Guidance: Access www.fairwork.gov.au/employee-entitlements/hours-of-work-
breaks-and-rosters to help you complete this part of the assessment.
Sub-industry Requirements for maximum weekly hours
Children’s services
Maximum
number of
work hours
for full time
3 hours full time
Maximum
number of
work hours
for part time
2 hours

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Minimum
hours
1 hour
Social and
community services
Maximum
number of
work hours
for full time
3 hours full time
Maximum
number of
work hours
for part time
2 hours

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14. Fair Work Australia provides up to date information on the social and community service industry pay rates. Navigate around the
website: www.fairwork.gov.au/pay/minimum-wages/social-and-community-services-industry-pay-rates and determine the hourly rates
for the following work role classifications in their respective industries and states/territories.
Complete the table below.
Guidance: The first answer has already been provided for your reference.
Pay guide Classification State or territory Hourly pay rate
Social and Community
Services Employees
(State) Award
[AN120505] Pay Guide
Level 2 - pay point 1
Fulltime and Part-time
Community services
worker grade 1 - Year 1 - $25.42
Social and Community
Services (Queensland)
Award 2001
[AP808848]
Pay Guide
Level 7 - pay point 2
Fulltime and Part-time
Community Services
Worker, Level 7, Pay
point 2
Queensland
$21.57
Social and
Community Services
Industry - Community
Services Workers -
Northern Territory
Award 2002
[AP817216] Pay
Level 4 - pay point 1
Fulltime and Part-time
Community services
worker grade 4, Pay point
1
Northern Territory
$22.30

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Guide

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15. The table below lists specific requirements in the community services area. For each
area mentioned, provide one (1) example of a work practice that would be prohibited
by law and the associated consequence that may occur as a result of this practice.
Guidance: Your responses must be relevant to the community services industry. The
first response has been provided for your reference.
Practice prohibited by law
Provide one (1) example Consequence
a. Discrimination
Sample answer:
Case manager or case worker
refusing to take a case from a client
from a different cultural
background.
Sample answer:
The case manager or worker who
refused to provide the service can
be reported to the organisation or
to the Australian Human Rights
Commission or may be reported to
Federal Court of Australia or the
Federal Magistrates Court and
face legal consequences
b. Privacy and
confidentiality
Case manager has not maintained
confidentiality
In this they can be registered to
federal court of Australia
c. Work health and
safety
In this case manager has not made
sure that fire extinguisher has
established in workplace
In this they can be registered to
federal court of Australia

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16. There following are areas in Community Services where workers require specific
licenses, mandatory training or certification/qualifications.
Explain how they apply to the community services industry.
Blue Card (Queensland)
In this worker who are supporting children requires certification to
know whether they are suitable to work with children.
First Aid Certificate
In some companies workers requires first aid certificate before
giving assistance to anyone
Australian Community
Workers Association
Membership
In this ACWA credited certificate is required for practitioner

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17. Different industry sectors have different statutory reporting requirements in place. Below are examples of situations across industry
sectors that need to be reported. Describe the reporting requirements for each situation that applies in your state or territory.
Guidance: Indicate your state/territory. Provide the link to the webpage containing the information you used as reference.
Your state or territory VICTORIA
Industry
sector Scenario Reporting requirements Link to webpage containing information
Aged Care Suspected financial
abuse of a client
Victoria - Seniors Rights Victoria https://seniorsrights.org.au/
Youth Homeless fourteen
year-old
Sections 3, 4 and 14 of the Children, Young Persons
and Their Families Act 1997 (Tas.)
https://www.legislation.tas.gov.au/view/html/inforce/
current/act-1997-028

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Disability Suspected abuse of a
person with
Department of suspicion https://www.nationalsecurity.gov.au/Pages/
ContactUs.aspx

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18. Listed below are three (3) business insurances required for community service
organisations. In your own words, discuss the purpose of each.
Each discussion must be between 60 – 100 words in length.
Public liability
Liability insurance (also called third-party insurance) is a part
of the general insurance system of risk financing to protect the
purchaser (the "insured") from the risks of liabilities imposed
by lawsuits and similar claims and protects the insured if the
purchaser is sued for claims that come within the coverage of
the insurance policy.
Workers compensation
insurance
In this worker needs to be compensated for the risk or injuries
that is been suffered by them while being in the workplace. In
this they also need to make sure that proper medical care is
been provided to injured workers. This must be done by them.
Personal accident insurance
In this compensation must be given if the workers have gone
through any type of accident then insurance must be provided
to them.. In this they also need to make sure that proper
medical care is been provided to workers who suffer from
accident

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19. When an organisation is undertaking accreditation they are required to meet a
number of standards. Identify and explain two (2) of the service areas that would be
considered or assessed.
Each discussion must be between 80 – 100 words in length.
In this they must make sure that proper services are been provided to those who have being abused.
They are being involved in making sure that those who are been abused equal access to services are
been provided to them. ensuring health and safety of workers affects organization’s policies as it helps
them out to monitor health of workers and health condition at workplace as per the implemented
regulations. It is really necessary to do this
Proper services also need to be provided to them. Requirement of WHS for quality system and
documentation is to provide access to all workers to information related to hazards which can affect
them. It helps them out in improving performance by finding out the best way of minimizing hazards.

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20. Listed below are the five (5) steps that organisations, including community services,
they are typically required to follow in developing their plans, policies, and codes of
conduct for service delivery.
Explain each step. Do not exceed 100 words for each step.
Guidance: Ensure that your responses are within the context of the community services
industry.
1) Planning and consultation
This step mainly involves the approval and support of senior management to implement a
new policy or to modify an existing one.
2) Research and defining policy terms: in this step the policies related to workplace must
be defined.
2) Drafting the policy
After research and defining policy terms, it is time to put the policy into writing.

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3) Implementing the policy
Implementation is the part where the policies are applied throughout the organization
5) Monitoring compliance: this can be done by gathering feedback from employees

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21. In your own words, discuss the role and responsibilities of case managers in the
development, implementation, and review of organisational policies and procedures
in line with the legal and ethical requirements identified in Part 1 – Written Question
8.
Your discussion must be between 60 – 100 words in length.
Case manager must make sure that all ethical code of practices is followed. They also must
make sure that client data is safe and secure and kept in confidential. They also need to
ensure that no discrimination exists because of culture and background. They also need to
take feedback for the policies they have implemented.

23. How would the implementation of workplace policies and procedures assist a
community services organisation ensure that their internal work practices and
external service delivery comply with legal and ethical requirements?
Your discussion must be 50 – 200 words in length and must cover both internal work
practice and external service delivery.
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22. Provide two (2) ways that a community service organisation can ensure they remain
up-to-date with compliance requirements.
They need to take feedback on regular basis
They also need to maintain proper records
In internal work requirement employees and committee members needs to make sure that they have
proper dress code and also comply with health and safety legislations. In external requirement they
must Use personal information only for the purposes for which it was collected. Also, employees
must provide high quality of services.

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24. The Queensland Council of Social Service (QCOSS) has developed policy templates
and guidelines to assist community services organizations in implementing the
standards set in the Human Services Quality Framework (HSQF).
Access HSQF Resources and provide one (1) policy template that organisations can
use for each of the standards.
HSQF Standards Templates
Standard 1: Governance and
management
Office administration template can be used
Standard 2: Service Access
Disability service guideline template can be used
Standard 3: Responding to
individual need
They need to comply with all laws
Standard 4: Safety,
wellbeing, and rights
They need to address workplace health and safety policy
Standard 5: Feedback,
complaints, and appeals
Confidentiality must be maintained while addressing feedback
Standard 6: Human
resources
maintain a high degree of ethics, integrity, honesty and
professionalism

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25. Based on the templates and guidelines developed by QCOSS:
a. What kinds of information should be included in the policies and procedures in
general?
b. Some templates contain unique information. Identify at least two (2) and indicate
the template and the standard.
a.
Information related to safety and security management
b.
Policies based on discrimination

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26. Identify three (3) techniques for monitoring compliance in the community service
organisation. In your own words, discuss each technique.
Record keeping: This can be helpful in ensuring that data is recorded safe and secure and must be documented
in policy
Analyzing changes in external and internal environment
KPI can also be used for monitoring and evaluating This can assist in knowing about the services which is being
provided also the gaps in services can be known
REFERENCES
Fountain, L. and et.al., 2019. Older adults in disaster and emergency management: what are the priority research
areas in Australia?. International journal of disaster risk reduction.39. p.101248.
Everitt, L., Homer, C. and Fenwick, J., 2017. Working with vulnerable pregnant women who are at risk of
having their babies removed by the child protection agency in new south wales, australia. Child abuse
review.26(5). pp.351-363.
Kildea, S. and et.al., 2016. Improving maternity services for Indigenous women in Australia: moving from
policy to practice. Medical Journal of Australia. 205(8).pp.374-379.
Cook, L., 2019. Mental health in Australia: a quick guide. Parliament of Australia, 14.
Thomas, S. and et.al., 2018. Tailoring immunisation service delivery in a disadvantaged community in
Australia; views of health providers and parents. Vaccine.36(19).pp.2596-2603.

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Part 2 – Managing work health and safety
1. State/territory WHS authorities regulate and enforce work health and safety legislation
in their jurisdiction.
On which areas do they impact the workplace or organisation’s policies and
procedures, regulations, codes of practice and industry standards? Select only five (5)
from the options below.
☐ a. Monitoring attrition rate of employees
☐ b. Compliance with work and health and safety laws
☐ c. Funding community services
☐ d. Reporting requirements for workplace incidents
☐ e. Implementation of anti-discrimination policies
☐ f. Injuries and workers’ compensation claims
☐ g. Handling clients’ complaints
☐ h. Health and safety representative training
☐ i. Work health and safety training and assessment

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2. Persons conducting a business or undertaking (PCBUs), workers, and officers (e.g.
supervisors or WHS officer) all have legal rights and responsibilities as set in the
relevant WHS legislation.
In your own words, discuss how these legal rights and responsibilities impact
workplace or organisation’s policies and procedures, regulations, codes of practice,
and industry standards.
Each discussion must be between 60 – 100 words in length.
Stakeholder
How do these legal rights and responsibilities impact
workplace or organization’s policies and procedures,
regulations, codes of practice and industry standards?
PCBU
Legal rights of PCUB of ensuring health and safety of workers affects
organization’s policies as it helps them out to monitor health of
workers and health condition at workplace as per the implemented
regulations. It also allows companies in effective implementation and
following of all rules of policies by all workers.
Workers
There is a legal right of workers to have access to information about
hazards and dangers. This affects health and safety policies in proper
implementation and also reduce discrimination from workplace. It
also helps all workers in protecting themselves against workplace
danger and then improve overall productivity. It governs safe use of
machinery and risks at workplace and can get sick paid and
compensation if injured at workplace.
Officers
Legal rights of officers and employers is to provide and make sure
health and safety at workplace for all stakeholders and protecting
them against injury and accidents happen at workplace. This legal
rights affect workplace policies as it helps them out in taking better
decision and also protect them against compensating employees due
to workplace hazards which reduce their cost and successful
implementation of policies.

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3. Discuss how the current legislative requirements for record-keeping and reporting
impact your organization’s policies and procedures and regulations.
Each discussion must be between 60 – 100 words in length.
Legislative requirement Impact on your organization’s policies and procedures and
regulations
Record-keeping
As per record keeping legislation requirements, there is a
responsibility of controlling all professional information lifecycle in
an organization. These record keeping legislative requirements work
reliably with organization’s policies and make sure that all records
like invoices, contracts and others are credible. It helps company from
unauthorized access, misuse of information and any kind of damages
and successful implementation of policies.
Reporting
In reporting legislation, current documentation plays an important
role as it works as evidence of treatment provided to workers and all
professional information. These reporting legislations required to be
integrated into organizations’ policies as it helps all departments in
taking better decision and protect them against any law suit. So,
successful implementation of organization’s policies and protecting
against lawsuit is one of the main impacts which reporting legislation
have.

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4. In your own words, discuss how due diligence and general duty requirements impact
your organization’s policies and procedures and regulations.
Your discussion must be between 60 – 100 words in length.
As per the due diligence, employers are required to make sure that all workers, volunteers as well as visitors of
organization are safe and secure at workplace. It affects workplace health and safety policies in protecting
workers and improving their overall performance. It also keeps employees and employers update about work
health and safety matters as well as understanding nature of business and associated risks.

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5. Work health and safety legislation have in place regulatory requirements for all types
of industry setting or work site, including the work settings in the community services
industry.
In your own words, discuss how these WHS requirements impact the organization’s
policies, procedures, and regulations.
Your discussion must be between 60 – 100 words in length.
One of the main requirements of WHS is to make sure health and safety of workers by eliminating or
reducing risks. Cooperating employees, solving their issues and encouraging are main roles played by
employers. Other main constructive role played by WHS which impact on organization’s policies is it
protects employees from foreseen as well as unforeseen risks and allow employers to make use of
policies as dealing with all potential risks.

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6. Work health and safety legislation have in place regulatory requirements for all
organizations to conduct WHS consultation with stakeholders.
In your own words, discuss how these requirements impact the organization’s policies,
procedures, and regulations.
Your discussion must be between 60 – 100 words in length.
WHS legislation for Work health and safety consultation is known as one of the important part of
managing safety at workplace. It is stated that according to consolation, this legislation can have
positive impacts on organization’s policies when all employees interact or communicate with each
others. One of the main requirements of implementing legislation is to helps them out in identifying
risks at workplace and finding out best solutions to minimize them.

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7. Work health and safety legislation have in place regulatory requirements for hazardous
manual tasks and infection control.
In your own words, discuss how these legislative requirements impact the
organisation’s policies, procedures, and regulations.
Each discussion must be between 60 – 100 words in length.
Hazardous manual tasks
Regulatory requirements for hazardous manual tasks is to minimize
risks arising from hazardous manual tasks like handling heavy
items, moving trolleys and stacking shelves. It affects
organization’s policies in making their implementation successful
and protects workers against hazards from manual tasks and
improving their performance. It also prevents employees from
awkward posture and repetitive movements.
Infection control
One of the main aim of regulatory requirements for infection
control is to protect employees and visitors against infectious
diseases. This legislation impact organization’s policies as
protecting employees by providing those guidelines of prevention,
control and investigation of infectious diseases and improving
overall health. It also allows employees of proper infection control
processes and right equipment training.

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8. Identify three (3) hazards common in the community services work setting. List one (1) associated risk for each hazard you identify and
provide one (1) strategy how to minimise this risk from happening.
Write your answers in the spaces provided.
Guidance: Ensure that your responses are relevant to the community services industry.
Common hazards in working in the
community services industry
Guidance: List three (3).
Associated risk
Guidance: List only (1) for each hazard
you identify.
Strategy for minimising associated risk
Guidance: List only (1) for each hazard
you identify.
Slips, trips and falls Injury Make sure that floor is clean, to shut desks
drawers while not in use and keeping walkways
free of debris. Managing cords and ensuring
floor condition is one of the best ways of
minimizing sleep and falls.
Lifting and pulling heavy objects Poor body positioning and body posture
workplace lifting injuries.
Making use of safe lifting techniques by
providing training to employees about it can
prevent them against such injuries.

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Work related stress Serious physical health problems including
cardiovascular and musculoskeletal problems.
Flexible working and implementing policies of
anti discrimination, workplace health and
safety, team working can protect employees
against workplace stress. It can also improve
their concentration power and boost their
confidence.

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9. Work health and safety legislation have in place specific requirements for
organization’s policies and procedures. Listed below are some of these requirements.
In your own words, discuss how each of these requirements apply to your
organization’s policies and procedures.
Guidance: You may refer to the provisions in the WHS legislation relevant to your home
state/territory.
WHS Requirement How this requirement apply in organizational policies and
procedures
Human resources policies
and procedures
HR policies which set out standards of behaviors, ways of
recruitment provide framework which helps HR in making
better decision and promoting equity at workplace. For
implementing and applying, there is requirement of
developing an extensive training program me like job training
for new employees and role playing as one of the many
training practices.
Consultation and
participation
WHS requires to cooperate and consult all activities of organization
with all people, work with health and safety department with related
matters. This requirement help organizations in identifying all
opportunities, making decision and ensuring new ideas for working
in an effective manner.
Incident investigation and
record-keeping
WHS requirement for record keeping and incident investigation
allow organizations to have all information related to injuries at
workplace. By knowing the actual data of workplace injury and the
type of injury they can find out the main reason and accordingly
they can minimize them and can protect employees against injuries.

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Quality system
documentation
Requirement of WHS for quality system and documentation
is to provide access to all workers to information related to
hazards which can affect them. It helps them out in improving
performance by finding out the best way of minimizing
hazards.
Designated person/s for
raising issues
Designate person is the one who is being raised or elected by
workers to represent all workers on all work place health and
safety issues in front of employers. It helps all workers in
getting better solutions related to their queries and protecting
themselves against workplace injuries and accidents. With
open door policy it can be implemented.
Workplace support services
Some workplace support services under WHS include:
effective safety plans, training and information and
monitoring hazards and risks. It has impacts on
organizational policies in successful implementation and
improving productivity. When employees get all support
services like free health and risk management related training
then they are more likely to support companies in
accomplishing their goals.
Use of personal protective
equipment (PPE)
There is requirement for all workers to make use of personal
protective equipments like masks, hand sanitizers, gloves,
chemical resistant glass and others as it has several impacts on
organizations’ policies. It protects employees against
infectious diseases and other hazards. It also allows them in
higher level control measurement of hazards.

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Emergency procedures
An emergency plan consists of all written instructions which
allows and inform employees as what they are required to do
in emergency situations. All emergency procedures like
evacuation procedure, at the time of fire and others have some
impacts on organizational policies. As it notifies all
employees about emergency services and protect them against
injuries and accidents which is one of the main aims of
organization’s health and safety policies.
Hazard identification
There are some steps need to be followed as requirement of
hazard identification such as: identification of hazards,
assessing risks, controlling risks and reviewing controlling
measures. It allows employers to protect themselves against
lawsuit and making use of organizational policies by
identifying hazards and protecting employees. It also
increases staff retention rate.
Risk assessment and control
There are some organizational policies related to risk
assessment and control which consists of some guidelines that
inform all workers that what their company expect from them,
what policies they have related to risk control and how they
provide safety to employees. It makes employees feel valued
and improve their performance as they feel safe and secure at
workplace.

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10. From the options below, select the three (3) statements that are accurate about the
principles of risk assessment.
☐ a. Risk assessment is a complex process that only licensed specialists
are authorised to conduct it.
☐
b. Risk assessment involves considering what could happen if
someone is exposed to a hazard and the likelihood of it
happening.
☐ c. Risk assessment is not required and is an optional third-party
service that organisations may avail.
☐ d. Risk assessment helps determine the severity of a risk and whether
any existing control measures are effective.
☐ e. Risk assessment determines what action should be taken to the
control the risk and how urgently the action needs to be.

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11. In your own words, discuss what risk analysis is and the principle underlying this
process.
Your response must be between 60 – 100 words in length.
Risk analysis is an effective process that helps employers in identifying as well as managing
risks which can have negative effects on business projects. It consists of risk assessment,
risk management and risk communication. In risk assessment principles of risk analysis
process, employers identify hazards and characterized them. In risk management principle,
employers they try to find out appropriate ways and policies alternatives. There are some
principles of it on which basis they work. One of the main principles is protecting all
stakeholders of company. They also consider all factors that are relevant for health protection
of consumers. In risk communication, they interact with all stakeholders for discussing about
risk related factors, risk perception and appropriate ways of solving them.

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12. Hazard identification is an important process in hazard and risk management. Provide
two (2) procedures that organization’s would follow to identify hazards.
Workplace risk assessment is one of the best ways of identifying hazards at workplace and
the nature of hazards. Risk assessment tools like brainstorming, risk register help companies
in identifying different types of risks and managing them accordingly.
Recording hazards annually or monthly can help organizations in identifying hazards. By
identifying and reviewing total number of hazards they can take better actions for minimizing
them.

13. From the options below, select the three (3) statements that are accurate about the
principles of hierarchy of control.
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☐ a. Hierarchy of control follows a ranking system to control risk –
from the highest level of protection and reliability to the lowest.
☐ b. The primary aim in the hierarchy of control is to eliminate the risk
by removing the hazard.
☐ c. Risks are minimised by randomly selecting from the controls
available.
☐ d. The primary aim in the hierarchy of control is to administer
personal protective equipment (PPE).
☐
e. Risks are minimised by working through the other alternatives in
the hierarchy of control, for example if the risk cannot be
removed, then substitute/replace the hazard, etc.

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14. Listed below are two (2) hazards common in working in community services and their associated risks.
Provide at least one (1) way how to minimize the associated risk based on the recommended control to be used.
The first response has already been provided for your reference.
Hazard Associated risk Recommended control How to minimize the risk
Tripping hazard from
electrical cords
Physical injury from
slips and falls Engineering control By covering all electrical cords with the cord cover
such tripping hazards from cords can be minimized.
Distressed and angry
client
Psychological and
emotional stress on the
case worker
Administrative control
In this context, by allowing flexibility and open door
policy, employees can be motivated. When employees
get flexible working hour then they can maintain a
balance between their personal and professional life and
they are more likely to focus on their work. Open door
policy also allows employees to go to manager and ask
for better solution regarding their queries at that time
which also makes them feel valued and reduce distress.

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15. From the list below, select the four (4) examples or sources for work health and safety
benchmarks.
☐ a. Work health and safety legislation
☐ b. Codes of practice
☐ c. Work health and safety compliance codes
☐ d. Work health and safety standards set internally within the
organisation
☐ e. Articles about work health and safety published online by dubious
websites

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16. Listed below are the five (5) principles or key elements of safe design outlined in the
Guidance on the Principles of Safe Design for Work.
In your own words, discuss each principle. Each discussion must be between 60 – 100
words in length.
Principle Discussion
Principle 1: Persons with
control
According to this principle, a person who is appointed for making
decision affect the design of products and processes have abilities to
promote health at the source.
Principle 2: Product
lifecycle
As per this principle, it can be said that safe and effective design
needs to be applied at every stage of lifecycle from conceptual
through to disposal.
Principle 3: Systematic risk
management
Main aim of this principle is to achieve a balance between
opportunities for gains and minimizing losses. Identifying design
related risks and eliminating them.
Principle 4: Safe design
knowledge and capability
There is requirement of having some skills and knowledge in
designer for safe design such as: knowledge of hazard identification,
skills of technical design standards and ability to apply relevant data
in safe design.
Principle 5: Information
transfer
According to this, all members work with product are being
informed of risks associated with designing of products. All
members and involved parties should similarly ensure feedback
is given to designers regarding risk identification.

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17. When might a community services provider consider engaging a person to provide
advice on WHS?
Guidance: Identify at least two (2) examples.
Community service provides all information related to workplace health and safety when an
individual wants to establish new business. They tell them all risks which may occur at
workplace along with policies which they need to implement.
They provide advice on WHS to all person who are committed themselves to maintain a safe
environment after establishing business and at the time of risks occur at workplace.
REFERENCES
Panchanatham, N. and Jayalakshmi, V., 2016. A study on employee safety and workplace
hazards in relation to performance of jewellery manufacturing industries. Journal of
Contemporary Research in Management, 11(3), p.1.
Singh, A. and Misra, S.C., 2020. A dominance based rough set analysis for investigating
employee perception of safety at workplace and safety compliance. Safety science, 127,
p.104702.
Adams, W.M., Scarneo, S.E. and Casa, D.J., 2017. State-level implementation of health and
safety policies to prevent sudden death and catastrophic injuries within secondary school
athletics. Orthopaedic journal of sports medicine, 5(9), p.2325967117727262.
Janssen, A., Voss, R. and Written on behalf of the Gender Development Program at the Ann
and Robert H. Lurie Children's Hospital of Chicago, 2020. Policies Sanctioning
Discrimination Against Transgender Patients Flout Scientific Evidence and Threaten Health
and Safety. Transgender Health.

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CASE STUDIES
Instructions to Student
These case studies are hypothetical situations which will not require you to have access to a
workplace, although, your past and present workplace experiences may help with the
responses you provide. You will be expected to encounter similar situations to these in the
future as you work in community services settings.
In real life, case managers will be required to participate and contribute to managing legal
and ethical compliance in their respective organisations, as well as encounter problems and
issues along the way. This assessment will allow you to demonstrate your problem solving
abilities in such situations.

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Case Study 1 – Alex
SCENARIO
You are working as a volunteer in a
government-funded community services
organisation catering for homeless persons.
You are working with Alex who is also a
volunteer. He has been assigned in an outreach
service that assists clients to secure permanent
housing. Since the community is far from the
main office of the organisation, Alex often has
to make out-of-pocket expenditures for
activities involved in the community programs.
Staff and volunteers are required, as per organisation’s policies and procedures, to report
any reimbursements for expenses in behalf of the organisation. Reporting these expenses
for reimbursements are done via an online portal every week.
One day, you overheard Alex speaking with a new volunteer about how he makes extra
money from his work. Alex said that he would increase the values of the expenses
incurred in his reports for reimbursements. He said that he has never been questioned
because they submit digital copies of receipts as part of the reporting process. He also
told the new volunteer that people he knew would assist him with dockets that he would
report as his own. He further asked the new volunteer not to tell anyone about this.

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1. Identify and explain two (2) legal and ethical responsibilities that were breached in the
scenario.
Lying to employers is one of the unethical responsibility breached in this scenario as Alex
increase the values of the expenses incurred in his reports for reimbursements for earning
extra money.
a. Violating company’s policies and trust is other unethical behavior shown in this
scenario.

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2. Write an email to your supervisor and report about the scenario. In your email, provide
the following information:
 details of the situation
 your assessment of the situation and explain why there is a need for specialist
legal advice
 the risks, consequences, and possible penalties of Alex’s actions
Guidance: There is no need to send an actual email. Write your email in the spaces
provided below. Ensure to maintain privacy and confidentiality when writing your
email.
From
Joseph
To Adam Laurens
<[e-mail]>
Subject
Unethical behavior
It is to inform you that Alex, one of the volunteer perform unethical behavior as he increases value of
expenses incurred in his pocket and as per the organization’s policy he reports increased value of
reimbursements for expenses on online portals. In such cases, people are being terminated
because it is one of the main unethical behavior. Kindly focus on this area.

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Case Study 2 – Skylar
SCENARIO
Skylar is a teenager referred to Happy Backpacks,
a community services organisation catering to
homeless juveniles. He ran away from home three
years ago and he is now living in the streets. He
stays in one area for at least a week and then
moves to another. You learned from your referral
networks that Skylar would often be involved in
street fights, so he doesn’t stay long in one place.
He has also been involved with other homeless
adults who influenced him into drinking. You
learned that his father was an alcoholic and would
hit Skylar and his mum when he’s intoxicated.
You speak with Skylar one day during his assessment and you mentioned his father.
Skylar’s face suddenly looked upset, he walks away from you and as he walk past other
juveniles in the centre, he started verbally abusing them. Two male youth workers rushed
to his side to stop him but he started throwing things across the room. He even hit one of
the youth workers when they tried to restrain him.
The WHS policies and procedures in Happy Backpacks have been reviewed two years
ago and it does not state what to do when clients show aggressive behaviour inside the
centre as this rarely happens.

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1. What are your legal responsibilities as a youth worker based from the scenario?
Explain why you say so.
Guidance: There are two (2) responses. Include any hazards involved in your responses.
a. As a youth worker in this abusing unethical behavior by Skylar to all members of
community service, is to safeguard all members and providing safe environment.
b. Implementing appropriate policies against unethical behaviors for protecting all
people of community service and promoting their welfare is other responsibility.

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2. This task requires you to develop a WHS policies and procedures relevant to
Case Study 2: Skylar which must be communicated to the organisation.
In the template provided, write a policy that must be included in the staff handbook
regarding the incident. Your policy must specifically cover the following:
a. Roles and responsibilities of different workers towards the aggressive
behaviour of clients
Guidance: Refer also to the legal responsibilities you have specified in Case
Study 2, Question 1.
b. Emergency procedures on instances when a client shows aggressive behaviour
c. Reporting and documentation procedures, including a policy in protecting
client information
To guide you in drafting the policy, research on relevant legislation, practice
standards, or source documentation (e.g. workplace handbooks, policies and
procedures similar to this incident), and include any legal information in the template.
Specifically, your policy must contain the following:
a. Policy name
b. Version no. and creation date
Guidance: For the purpose of this assessment, use the current date
c. Purpose statement, including definition of terms where possible
d. Specific sections of the policy, as specified above
e. Procedures, including consequences if policy is breached
Guidance: Include legal information to support the procedures you are
developing.
f. Review date

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Happy
Backpacks
Policy: client aggression policy
Policy Developer:
Version no. Date:
Purpose: to provide fair trading staff with appropriate management strategies in order to
deal with all aggressive clients in the course of duties.
Definition of Terms:
As per this policy, the Executive Director and fair Trading Operations will be responsible
for the day to day operations of the OFT and its staff. To reduce conflicts during client
contact.

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Procedures:
Under workplace health and safety 2011 act, there is a responsibility of OFT to provide safe
environment to all members and taking legal actions against person with aggressive nature.
Next Review Date:

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Case Study 3 – Eliza
SCENARIO
Community workers in Happy Backpacks are also
sent to local communities to teach and disseminate
information to teenage mothers about proper care
for babies and young children. Most of these
communities are in remote towns and people from
these communities go distances when they need to
access health services.
One of the new case workers, Eliza, reports that two children in the community where her
team have been assigned were diagnosed with chickenpox. Some other clients in that
community catch illnesses but are unable see health specialists. The community where
she works have also homeless animals around.
Eliza is still under training and the manager of Happy Backpacks suggests that new case
workers be placed in communities requiring health service delivery. Before Eliza and her
team can return to the community, they must undergo training regarding infectious
diseases.
To address this, your supervisor has assigned you write a new policy for risk
management for community workers in health service delivery in remote areas.

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1. What are the hazards involved in this situation? List two (2).
a. Risks of infectious disease.
b. Catching illness due to lack of access to health care services.
2. What are the two (2) most recommended control measures that Eliza and her team must
implement when they return to the community? Explain why.
a. Training is one of the best ways of solving this problem and by providing proper
training to staff members, patients can be treated in an effective manner.
b. Employing and placing new case workers in communities who require health service
delivery.

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3. This task requires you to develop a WHS policies and procedures relevant to
Case Study 3: Eliza which must be communicated to the organisation.
In the template provided, write a policy that must be included in the staff handbook
relevant to risk management for community workers in health service delivery. Your
policy must specifically cover the following:
a. Roles and responsibilities of different workers who are assigned in health
services
b. Procedures for ongoing hazard identification and risk assessment
c. Risk controls and measures to be implemented
Guidance: These must be specific with the scenario.
d. Reporting and documentation procedures, including a policy in protecting
client information
To guide you in drafting the policy, research on relevant and current legislation,
practice standards, or source documentation (e.g. workplace handbooks, policies and
procedures similar to this incident), and include any legal information in the template.
Specifically, your policy must contain the following:
a. Policy name
b. Version no. and creation date
Guidance: For the purpose of this assessment, use the current date
c. Purpose statement, including definition of terms where possible
d. Specific sections of the policy, as specified above
e. Procedures, including consequences if policy is breached
Guidance: Include legal information to support the procedures you are
developing.
f. Review date

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Happy
Backpacks
Policy: Emergency treatment and labor act
Policy Developer:
Version no. Date:
Purpose: To provide emergency and health care services to all patients and improving their
overall health.
Definition of Terms: Stabilizing any patient who is in need with an emergency medical
condition.

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Procedures:
To make sure public access to healthcare service, public can go to any nearby hospital as it
applies to all hospitals that accept payments from department of health and human service.
Next Review Date:

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Additional Case Study Activities
Task 1 – Roleplay Activity: Communicating Policies and
Procedures This part of the assessment is a Roleplay Activity.
This activity will require you to communicate the policies and procedures you developed
for Case Studies 2 and 3.
To complete this part of the assessment, you will need access to:
 Two (2) volunteers who will roleplay as your co-workers in Happy Backpacks.
 Video camera or a mobile phone with video and audio recording capabilities.
Read the instructions carefully before proceeding.
Steps to take:
1. Gather your volunteers and roleplay the meeting where you will communicate the
policies and procedures you developed in Case Study 2 – Skylar and Case Study 3 –
Eliza.
2. In the meeting, you must be able to:
 Communicate and clearly explain the policies and procedures you
developed in Case Study 2 – Skylar and Case Study 3 – Eliza to your ‘co-
workers’.
 Encourage your ‘co-workers’ to provide feedback. Specifically, your ‘co-
workers’ must participate in the discussion about the outcome of risk
assessment and the risk controls and measures developed.
Guidance: Refer to your responses in the questions following both n Case
Study 2 – Skylar and Case Study 3 – Eliza. Ensure that the volunteers
provide feedback regarding work health and safety issues.
 Nominate the roles and responsibilities to workers as written in the policies
you developed (e.g. what are their roles and responsibilities in the policies
and procedures?)
 Discuss and demonstrate the emergency procedures you developed from
Case Study 2: Skylar.
 Demonstrate the use of personal protective equipment (PPE) as part of the
policies and procedures developed.
 Share updated knowledge and legal information in relation to the policies
developed.

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Guidelines
To demonstrate your completion of this activity, the meeting must be recorded. Save the
recorded video using the filename:
[Last Name, First Name]_Subject 1 – Roleplay Activity
For example, as seen below:
Smith, John_Subject 1 –
Roleplay Activity.avi
Your video submission must not be longer than fifteen (15) minutes in length. Any
submission longer than fifteen (15) minutes will be considered not satisfactory.
There is no specific script to be followed in the roleplay activity. However, you must be able
to demonstrate all steps outlined above. Moreover, your submission will be assessed
against the checklist provided below.

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Task 1 – Role Play Activity: Communicate Policies and
Procedures Assessor’s Checklist
(For the assessor’s use only)
Has the following been demonstrated in
candidate’s video submission? Yes No Comment
1. Both policies and procedures were
clearly explained to the workers. ☐ ☐
2. Workers were able to provide
feedback and advice on health and
safety issues during the discussion.
☐ ☐
3. Roles and responsibilities of workers
were identified in relation to each
policy discussed.
☐ ☐
4. Updated legal knowledge and
information were included in the
discussion.
☐ ☐
5. Use of PPE was demonstrated (must
include gloves, mask and
gown/apron).
☐ ☐
6. Demonstrated and discussed the
emergency procedures when
addressing aggressive behaviour in
clients.
☐ ☐

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 79
Task 2 – Distributing Policies and Procedures
This task will require you to document and distribute the policies and procedures you
developed in an electronic and printed format.
This task is divided into two (2) parts:
1. Distributing policies and procedures in electronic format
2. Distributing policies and procedures in printed format
To complete this part of the assessment, you will need access to:
 At least five (5) people with email accounts. You will be sending your policies and
procedures to them.
 Two (2) people, may be two (2) from the five (5) people above. You will be
providing them with printed copies of your policies and procedures. Both must be
able to sign the printed copies as acknowledgement of receipt.
 Camera or a mobile phone with camera
 Printer

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 80
1. Distribute the policies and procedures in electronic format
Create a final copy of the policies and procedures from Case Studies 2 and 3,
incorporating any suggestions that were raised during the consultation process. These
must be saved using readily accessible formats. The first format must be a memo, in
either Word document or PDF format.
Use the filenames:
[Last Name, First Name]_Subject 1 –
Policy 1 [Last Name, First Name]_Subject
1 – Policy 2
For example, as seen below:
Smith, John_Subject 1 – Policy Smith, John_Subject 1 –
Policy 1.docx 2.pdf
Send an email to at least five (5) persons with these policies and procedures attached.
a. Post screenshots of the following in the spaces provided below:
b. The email, including the email addresses of recipients, header, and attached
policies.
c. At least two (2) acknowledgement emails from your respondents.

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 81
a. Attach a screenshot showing your email to your five (5) recipients.

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 82
b. Attach screenshots showing the acknowledgement emails you received.
Guidance: You must attach at least two (2) screenshots.
Acknowledgement email from recipient 1
Acknowledgement email from recipient 2

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 83
2. Distribute the policies and procedures in printed format
The second format of the final copy of the policies and procedures must be printouts.
Have each policy document signed by at least two (2) persons.
Take photos of the signed documents and submit the copy to your assessor. It is
recommended that you compile the photos in a .zip folder.
Use the filename:
[Last Name, First Name]_Subject 1 – Printed Policies
For example, as seen below:
Smith, John_Subject 1 –
Printed Policies.zip
Note that your assessor may need to verify the authenticity of the signees in your
submissions.

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 84
SUBMITTING YOUR ASSESSMENT
Please ensure that you have completed ALL required work in your Assessment Workbook
before uploading your files.
Please take note that once you have submitted the assignment for grading, you can no
longer submit another assignment for the same subject until it has been marked by an
Assessor.
There are several ways to upload different types of files (video, folders, documents, etc).
Read and follow the instructions in the Submitting An Assessment document.

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 85
WORKBOOK CHECKLIST
When you have completed assessing the assessment workbook, review the candidate’s
submission against the checklist below:
The candidate has completed all the assessments in the workbook and has
submitted all of the required evidence:
Knowledge
Assessment Case
Studies
Case Study 1 – Alex
Case Study 2 –
Skylar Case Study 3
– Eliza
Additional Case Study Activities
Task 1 - Roleplay Activity: Communicating Policies and
Procedures
Video recording of roleplay activity
Task 2 – Distributing Policies and
Procedures
Word document/PDF version of policies and procedures
Photos of printed policies and procedures contained in a
.zip file.
IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL assessment tasks to be awarded
COMPETENT for the units relevant to this cluster.
To award the candidate competent in the units relevant to this subject, the candidate must
successfully complete all the requirements listed above according to the prescribed
benchmarks.

WE WOULD LOVE YOUR FEEDBACK!
Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 86
Inspire Education is committed to ensuring you get the most out of your student experience
with us. Part of your Learning Journey is the use of our contextualised learning materials and
assessment workbooks. We would love to get your feedback on how this material worked for
you.
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