CHC52015 Diploma of Community Services

Diploma of Community
Service

The associated assessment method in this kit covers all of these components as detailed in
the matrix to follow:
Units of Competency
Assessment Activities
CHCLEG003
HLTWHS004
Knowledge Assessment  
Case Study  

ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace questions testing the
student’s general knowledge and understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments providing all necessary
information required to complete relevant tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Case studies and simulations
 Information about work activities
You will need access to:
 A video recording device (e.g. handheld cameras, mobile phones, etc.)
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat Reader
 Access to legislation relevant to the community services industry, including codes of
conduct, WHS legislation, practice standards, etc.
 At least two (2) persons who will volunteer in the roleplay activity
 At least five (5) people who have email accounts
 Printer to print policies and procedures in the Case Study Assessment

INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2) categories:
- Knowledge Assessment
- Practical Assessment
The questions under Knowledge Assessment are all in a short answer format. The longer
questions requiring creative and analytical thought processes are covered in the Practical
Assessment. You must answer all questions using your own words. However, you may
reference your learner guide and other relevant resources and learning materials to
complete this assessment.
Some questions cover processes you would likely encounter in a workplace. Ideally, you
should be able to answer these questions based on the processes that are currently in place in
your workplace. However, if you do not currently have access to a workplace, then answer
the questions based on processes that should be implemented in a typical workplace setting.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to intranet pages and or external links.
These intranet pages and external links are formatted in Blue Underlined Text.
To access these, hold the Ctrl key for Windows users or the Command ⌘ key for Mac users
while clicking on these links.

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 10
1. Crucial to your work role in case management in community services is a solid
understanding of legal and ethical compliance requirements.
Which of the following are reliable sources of information about compliance
requirements? From the options below, select only six (6).
KNOWLEDGE ASSESSMENT
Part 1 – Managing legal and ethical compliance
Federal Register of Legislation, Legal specialists, Relevant legislation and regulations,
Newspapers, tabloids, and magazines, Peak bodies and industry associations, Local, state/territory,
national government bodies are the six reliable sources of information.
☐ a. Federal Register of Legislation (www.legislation.gov.au)
☐ b. Legal specialists (e.g. lawyers)
☐ c. Relevant legislation and regulations
☐ d. Newspapers, tabloids, and magazines
☐ e. Peak bodies and industry associations
☐ f. Local, state/territory, national government bodies
☐ g. Social media platforms (e.g. Facebook and Twitter)
☐ h. Relevant supervisors, managers, or other industry personnel

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 11
2. Provide one (1) local government department or regulatory agency in your state or
territory relevant to the delivery of community services and provide a description of
the department of the agency, including their function and how they operate.
Guidance: Indicate your state or territory for your assessor’s reference.
Your state or territory VICTORIA
One (1) local government
department or regulatory
agency in your state or
territory
Department of Human Services Standards (Vic)
Description of its function
and how they operate
The department of human services in Victoria provides and works
for people rights and also make sure that people are being provided
with transparent and fair access to services. This department has
ensured that integrated services are promoted and upheld. People’s
wellbeing is their utmost priority. In this people also have a right to
make their own decision and their decisions are also valued in this
community.

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 12
3. Listed below are some of the national government departments and regulatory
agencies relevant to the delivery of community services in Australia. Describe their
function and how they operate.
National government
departments and regulatory
agencies
Their function and how they operate
Aged and Community
Services Australia
ACSA is a not for profit and charitable organization who are
been involved in providing services to aged people. They
provide home and residential care to elderly aged people who
are in need. Charity service operated in Victoria, new south
wales, Queensland, Western Australia. They provide high
quality of services to older people.
Secretariat of National
Aboriginal and Islander
Child Care (SNAICC)
SNAICC is the national peak body who are protecting the interests of
aboriginal and Torres islander children and families. This body is also
being involved in providing early education and care services to
children. The team members are being involved in providing children
of aboriginals with long day care, foster care services, crèches and
also providing assistance to those younger generations who are at risk.
Department of Social
Services Australia
Department of social services Australia is provided with the duty to
develop policies, rules and regulations in order to establish a fair
society in Australia. In this department social policies are
implemented and developed. They are providing care services to
families with disabled person and also various child support policies
are being developed by them.
Mental Health Australia
Mental health Australia is working to promote health outcome of
those who are suffering from mental disorders. They are making sure
that to provide protection to mentally ill people from any type of
physical, sexual and emotional abuse. In this every mentally ill person
can be able to participate without any sort of discrimination.

Assessment Workbook 1
© Compliant Learning Resources
Version No. 2.5 Produced 08 September 2020
Page 13
4. Listed below are some industry associations relevant to the delivery of community
services in Australia. In your own words, describe their function and how they operate.
Industry association Their function and how they operate
Australian Community
Workers Association
ACWA is the national body which consists of more than 50 thousand
communities’ worker’s professionals which are been engaged in
protecting community workers all over Australia. They are being
engaged in promoting educational, professional and ethical standards.
Main purpose is to enhance and advance the work which has been
done by community workers.
Case Management Society
of Australia and New
Zealand
CMSA is a national registration and regulatory body made up for
those people who act as certified case managers and also for those
professionals who are working on management roles. In this planning
and development is been done so that holistic needs of individual can
be met out.
Australian Association
Of Social Workers
Ltd
AASW is a body which comprises of social workers, they are working
towards promoting fairness and transparency in society and also
special considerations are been taken for those who are marginalized.
In this they are also eliminating societal changes for those who are
vulnerable to handle it.