CHCAOD004: Assess Needs of Clients with Alcohol and Drug Issues

Running head: CHCAOD004: ASSESS NEEDS OF CLIENTS WITH AOD ISSUES
CHCAOD004: ASSESS NEEDS OF CLIENTS WITH ALCOHOL AND OTHER
DRUG ISSUES: FORMATIVE ASSESSMENTS
Name of the Student:
Name of the University:
Author note:

1CHCAOD004: ASSESS NEEDS OF CLIENTS WITH ALCOHOL AND DRUG ISSUES
Formative assessments
Activity 1
Question 2
The needs of the client can be identified by the following methods:
1. Listening patiently to the client during interaction.
2. Empathizing with client during interaction.
3. Offering demonstrations of the services or products provided.
4. Conducting feedback through questionnaires or surveys.
5. Interviewing clients about their experiences or preferences.
Question 3
Three examples of client information which can be accessed include:
1. Past medical history of the client.
2. Recent reports of diagnostic or biochemical tests.
3. Present usage of medications and symptoms.
Question 4
The healthcare workers must engage in the following three communication skills for the
purpose of identifying the reasons for seeking help from a client:
1. Listening patiently: The worker must allow the client to speak with freedom and
restrictions during communication in order to allow him or her to express the problem
and need for help with ease. As the client continues to express, the worker must no

2CHCAOD004: ASSESS NEEDS OF CLIENTS WITH ALCOHOL AND DRUG ISSUES
interrupt the client and allow to him or her to speak freely, followed by active listening
by the worker. The worker must listen carefully to the client’s need which will not only
lead to understanding the reasons for seeking help but also create a supportive
environment for the client.
2. Reflection and Empathy: The workers must reflect upon what the client has spoken
about and then empathize or place themselves in the shoes of the client. This will not
only lead to understanding of the client’s reasons for seeking help but will also allow the
worker to fully understand what the client is going through.
3. Cultural competence: The worker must communicate on the basis of the cultural
background of the client and be sensitive to their unique and diverse ethnical, linguistic
and spiritual beliefs, needs and preferences.
Activity 2
Question 1
Personal information that is protected by the privacy legislation refers to the Privacy Act
of 1988 in Australia, which outlines the regulations to be followed for safe handling of personal
confidential data. Examples of such personal information include a person’s name, their
signature, residential and contact details, birth records and additional details of medications,
bank accounts, opinions or commentaries.
Question 2
1. Provision of informed consent where the counselor must explain about confidentiality
and the which information will be kept confidential along with usage of state laws which

3CHCAOD004: ASSESS NEEDS OF CLIENTS WITH ALCOHOL AND DRUG ISSUES
explain situations give the right to break confidentiality. The clients must be informed
concerning recording of counseling sessions.
2. Explanation of procedures which the AOD organization will use to protect
confidentiality.
3. Provision of counseling records to the client and instructing them to maintain copies of
the same for future references.
Activity 3
Question 1
The purpose of an SDS assessment tool is to provide essential information on hazardous
chemicals, their nature and composition, the resultant physiological risks, procedures for
emergencies, storing and handling and steps for their safe disposal.
Question 2
In order to confirm the client’s understanding of the purpose and process of assessment,
the staff can conduct feedback procedures in the form of surveys or questionnaires which can
contain questions enquiring about client’s level of knowledge on the organizational principles
and services.
Question 3
Information about the legalized guidelines and regulations of occupational health and
safety assessments along with preparation of safety data sheets are available online as well as in
the form of brochures and booklets in the website of ‘Safe Work Australia’, which the
organization can keep. These resources can be used while interacting with the client to explain