CHCCCS015 Provide Individualised Support Learner Workbook

This learner workbook is designed for the unit CHCCCS015: Provide individualised support. It includes activities and assessments to help learners interpret and clarify their role in implementing individualised plans, understand client rights and complaints procedures, promote client independence, and more.

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CHCCCS015
Provide individualised support
Learner Workbook

Table of Contents
Table of Contents.............................................................................................................................2
Instructions to Learner.....................................................................................................................4
Assessment instructions................................................................................................................4
Assessment – CHCCCS015: Provide individualised support...........................................................7
Activities..........................................................................................................................................8
Activity 1A......................................................................................................................................8
Activity 1B......................................................................................................................................9
Activity 1C....................................................................................................................................10
Activity 1D...................................................................................................................................11
Activity 1E....................................................................................................................................12
Activity 1A to 1E checklist – for assessor.....................................................................................13
Activity 2A....................................................................................................................................14
Activity 2B....................................................................................................................................15
Activity 2C....................................................................................................................................16
Activity 2D...................................................................................................................................17
Activity 2E....................................................................................................................................18
Activity 2F....................................................................................................................................20
Activity 2G...................................................................................................................................22
Activity 2H...................................................................................................................................24
Activity 2I.....................................................................................................................................26
Activity 2A to 2I checklist – for assessor......................................................................................28
Activity 3A....................................................................................................................................30
Activity 3B....................................................................................................................................31
Activity 3C....................................................................................................................................32
Activity 4A....................................................................................................................................33
Activity 4B....................................................................................................................................35
Activity 4C....................................................................................................................................36
Activity 4D...................................................................................................................................37
Activity 4E....................................................................................................................................38
Activity 3A to 4E checklist – for assessor.....................................................................................39
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Summative Assessments................................................................................................................40
Knowledge Activity (Q & A).........................................................................................................41
Knowledge Activity Assessor Checklist........................................................................................43
Supplementary Oral Questions (optional) – for assessor................................................................44
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Candidate Details
Assessment – CHCCCS015: Provide individualised support
Declaration
I declare that no part of this assessment has been copied from another
person’s work with the exception of where I have listed or referenced
documents or work and that no part of this assessment has been written for
me by another person. I also understand the assessment instructions and
requirements and consent to being assessed.
Signed: Date:
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Please complete the following activities and hand in to your trainer/assessor
for marking.
This forms part of your assessment for CHCCCS015: Provide individualised
support.
Student Full Name: _________________________________
Student Number: __________________________________

Activities
Activity 1A
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to interpret and clarify own role in
implementing individualised plan and seek appropriate support for aspects
outside scope of own knowledge, skills or job role.
Activity Consider your role as care worker in implementing individualised plans.
1. List five tasks that you are required to do as part of your role.
Help client in dressing and showering, support them while drinking and
eating, take care of their pulse, offer possible help in medication and
monitor their condition on regular basis.
2. List five tasks that you are not trained or permitted to do within your role.
For each of these tasks, note exactly why you are not permitted to do them.
Never share personal information of client to maintain right of dignity
Never embarrass client on any basis as it is against organisation policy
Do not undertake activities without experience as it is against company
procedure.
Does not share data and information of client to third party.
3. For the five tasks outlined in the previous task, identify who is permitted to
do them.
It has been identified that all the activities must be undertaken with the
consent to client or their family member. In addition to this, activities
without experience must be done by superior.
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Activity 1B
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to confirmindividualised plan details with
the person and with family and carers when appropriate.
Activity 1. What is an individualised plan?
Individualist and is defined as a personalized written record that involve
certain procedure to provide care and treatment to clients according to their
needs, preferences and taste. It mainly involve information related to you
care which is required to be provided to client, for instance preparation of
food because of health and well-being, details of medication, journal care
requirements and daily needs.
2. Summarise the following:
 Person-centred practice
Person centred practice is defined as a measure in which a person is being
put at the centre of everything. It recognise that each and every patient is
unique thus providing them respect of their preferences and needs by
determining their health care needs.
 Strengths-based practice
Central practice is defined as a collaborative process among the person
supported by the services and those supporting them. It effectively allows to
work together to evaluate and outcome that significantly draws on the
person assets and strength.
 Active support.
After support is defined as the manner of offering assistance to individual
with emphasize upon assuring that they are participating and engage in all
areas.
3. Why is it important to develop and confirm an individualised care
plan with the client?
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It has been identified that it is essential to confirm individualized plan
details with clients as it affects facilitate respecting their needs and
preferences that automatically enhance their satisfaction level towards the
care. It helps in understanding overall requirement of patient healthcare in
effective manner.
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Activity 1C
Estimated
Time
20 Minutes
Objective To provide you with an opportunity toensure the person is aware of their rights
and complaints procedures.
Activity 1. It is essential that ensure that your clients are aware of their rights.
Considering your own organisation, outline the rights that your clients have.
It is essential for an organisation to make sure that each and every client is
having proper awareness in context to their rights. Organisation are having
certain rights that include details of medication that are being provided to
them, record of health and wellbeing, general care requirement detail of
daily needs and preparation of food.
2. It is also important to ensure that your clients are aware of the complaints
procedure. Summarise the complaints procedure that is in place within your
own organisation.
Clients are required to have awareness related to the complaint procedure. It
is one of the most important aspects that allow clients to communicate their
issues that they are facing. Complaint procedure is systematically placed
within our organisation in which client is requested to follow up any
compliant in writing and over the email and telephone.
3. Why is an effective complaints procedure so important?
It has been evaluated that effective complaint procedure is important as it is
ensures that patients are receiving appropriate care according to their needs
and requirements. In addition to this, complaint procedure also secure
patient right to be treated with dignity and respect. It further allows them to
live with privacy and get treatment free from abuse or negligence. With the
help complaint procedure patients can voice against discrimination and
victimization and can withdraw service at any time. Furthermore, it has
been underlined that complaint procedure effectively strengthens the
relationship and standard of care. With the help this organisation not only
enhance loyalty of patients towards organisation but also maximize patients
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overall satisfaction level to the services that are receiving by them.
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Activity 1D
Estimated
Time
20 Minutes
Objective To provide you with an opportunity towork with the person to identify actions
and activities that support the individualised plan and promote the person’s
independence and rights to make informed decision-making.
Activity 1. Give examples of the actions and activities that can support a client’s
individualised plan.
 By clarifying their choices
 Undertaking opportunities to involve their contribution in making plan
 Confirm the plan with patient.
2. Give an example of a time that you have promoted and encouraged the
independence of a client.
I once effectively supported and encouraged client independence, as once I
have to build individualised plan in which I consider needs and
requirements of client in effective way.
3. Why is it important to promote and encourage client independence?
It is important to duly encourage and promote independence of client as it
helps in enhancing client self-esteem and motivation. It further maximises
their treatment process effectiveness.
4. Give examples of the different decisions that a client has the right to make.
 Right of communication
 Right to put forward their needs and requirements
 Right of safety
 Right of privacy
 Right of confidentiality.
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Activity 1E
Estimated
Time
10 Minutes
Objective To provide you with an opportunity to prepare for support activities according
to the person’s individualised plan, preferences and organisation policies,
protocols and procedures.
Activity Explain how organisational policies, procedures and protocols affect the
provision of support activities and services in your workplace.
It has been identified that organisational protocols, policies and procedures
have significant impact upon the provision of support activities as well as
services in organisational workplace structure. With the help of effective
client individualised plan and identifying their differences needs and
requirements proper satisfaction to clients can be provided. Organisational
process and policies within client individualised plan organisation to
enhance effectiveness of support activities and services that are being
offered in workplace. Furthermore, it has been determined that
organisational processes and policies play important role through which
performance and behavioural standard provide effective guidelines and
rules for decision making and other operations. It helps in providing care
and support to client in a well defined and effective manner.
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Activity 1A to 1E checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess
the competency of the learner?
Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for
the activity?
Yes No
(Please circle)
The learner’s
performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’ssignature
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Activity 2A
Estimated
Time
30 Minutes
Objective To provide you with an opportunity toconduct exchanges with the person in a
manner that develops and maintains trust.
Activity Part- A
Write conversation script/ dialogues for the following:
Act out two different types of exchanges that could occur in your daily work
schedule with a client. Do this in a manner that promotes and maintains trust
and respect.
The exchanges must all be different, such as:
 Morning greeting
 Conversation as you work
 General conversation
 Answering an enquiry.
Me: Good Morning, It’s a beautiful day how are you?
Patient: I am getting better.
Me: Good to know.
Patient: Can I have my walk on my own today?
Me: Yes but If you allow me to stand beside you
Patient: That would be fine
Part-B
Imagine you are the client nowand your carer has done something that would
break trust or damage the relationship.
Point out what they did wrong and how it made you feel.
Being a client I felt that my carer has break my trust, in this carer did not
obliged my right of confidentiality that made me feel judged by other in bad
way.
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Activity 2B
Estimated
Time
20 minutes
Objective To provide you with an opportunity toprovide support according to the
individualised plan, the person’s preferences and strengths, and organisation
policies, protocols and procedures.
Activity Identify a typical aspect of a client’s individualised care plan.
 What is it?
Clint individualized care plan include differences and strength of clients
along with procedure policies as well as protocol of organisation. With the
help of this plan effective and proper care has been provided to clean as per
their needs and requirement.
 What are the client’s preferences or strengths regarding this?
It has been identified that client strength and preferences regarding
individualized career plan include engage in activities such as decision
making, providing their choices related to like and dislike, ask question
about the detail of medication that is being provided to them and build
preferred accordingly. It has been identified that it is helpful for client to
gain treatment according to their preferences.
 What are the organisational policies and procedures regarding this?
Organisation procedure and policy in context to individualized care plan
include proper health and safety of client, address client psychological need,
provide medication in systematic manner alone with certain procedure
protocol and policies that are required to be effectively adhere.
 How are these balanced?
It is essential for organisation to effectively balance client differences and
organisational processes and policies by reviewing activities on daily basis
against the set procedures in individualized care plan.
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Activity 2C
Estimated
Time
10 Minutes
Objective To provide you with an opportunity to assemble equipment as and when
required according to established procedures and the individualised plan.
Activity An elderly client is still living alone in the house they’ve lived in for 40 years.
They are getting to the stage where the stairs are difficult to tackle on a daily
basis and they have resorted to sleeping in their armchair every now and then.
They are not ready to move out of their beloved home into a more practical
bungalow. What equipment could help them remain in the home? How would
you need to assemble this?
According to the above case analysis it has been identified that a client in
elderly age is living alone in his house for 40 years. It has been identified
that client facing difficulty to tackle needs on daily basis and sleeping in
their armchair every now and then. Resistance of client as to move out from
home in to more practical bungalow is affecting their care procedure.
However there are different type of equipments with the help of which
client can be remain in the home and can further provided with effective
care. It has been identified that it is essential to assist clients in day to day
basis such as providing support with the assemble equipment, labelled
medical boxes, adapted non steel cups kitchen tool or cutlery shower and
bath seat, grab rails and bath, lifts, wheelchair or walking frames, transfer
turntable and hoist and bed stakes. These are some of the equipment which
is essential to be done in effective and accurate manner as patient is elder.
Thus, it is important to assemble equipments as per according to the
established procedure in a systematic manner according to clients
individualised plan. All the equipments are required to be checked in order
to test their safety. Furthermore, it has been underlined that it is also
essential to refer to manufacturer’s guideline and ensure that equipments are
fit for purpose. These are some of the effective measures or equipment that
help in remaining client in home and further allow in offering them care in
effective manner according to the established procedure as well as
individualised plan.
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Activity 2D
Estimated
Time
10 Minutes
Objective To provide you with an opportunity torespect and include the family and/or
carer as part of the support team.
Activity Give examples of the different ways that a client’s family and carer can be
included as part of the support team.
Engaging and including family or carer plays most essential part in
providing care. It has been identified that there are different type of ways
that helps in including carer and family as a part of the support team. For
example by maintaining and collecting review from family members and
carer contact information and maintaining proper communication support. It
is an effective method through which families and care can be included as a
part of support team. In addition to this by making participation of family
and carer in the process of decision making to keep patients safe is also the
significant measures of engaging them in support team. It has been
identified that by involving carer and family in treatment of patients can
effectively support recovery of client in an effective manner. It is essential
to recognise the importance of engaging care and family in support team, as
it allow to take use of valuable knowledge as well as information related to
client and act as a significant resource that further aid in providing support
and care to client in a well defined and effective manner.
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Activity 2E
Estimated
Time
20 Minutes
Objective To provide you with an opportunity toidentify how to provide support according
to duty of care and dignity of risk requirements.
Activity 1. What is duty of care?
Duty of care is defined as an obligation in order to undertake responsibility
of care that has been provided to clients. It is essential to provide effective
care and support to clients according to the duty of care requirements.
Organisation is required to ensure that colleagues are offering adequate care
and support to clients in effective manner.
2. What is dignity of risk?
Dignity of risk is defined as a concept to effort and individual the right to
undertake responsible risk. It helps in facilitating individual personal
esteem, personal growth and overall quality of life. Furthermore, it has been
underlined that dignity of risk is termed as a principle that significantly
allows a person the dignity in affording risk taking. It helps in enhancing
personal growth as well as quality of life in a well defined and effective
manner. It has been underlined that dignity of risk plays essential role, as it
facilitates individual with an ability to undertake their choice about their
life.
3. An elderly client is adamant that they want to continue to make their own
meals rather than have a worker come in to do it. They have an unsteady
hand and have previously burnt and cut themselves. You know that it is
unsafe for them to continue making their own meals but need to respect
their wishes. What would you do? How would you balance the duty of care
requirements with the dignity of risk requirements?
It is essential to maintain balance between duty of care and duty of risk in
order to provide care to elderly client. According to the above mentioned
case analysis it has been identified that clients want to make their own
meals and in past they have faced burn and cut. In this it is essential to
effectively maintain significant balance between dignity of risk and care.
This can be effectively done with the help of providing assistance to them in
cooking and by providing help to them standing along with them. It is one
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of the effective measure as by offering sufficient help allows to maintain
significant balance between duty of care and dignity of risk
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Activity 2F
Estimated
Time
20 Minutes
Objective To provide you with an opportunity toidentify how to provide assistance to
maintain a safe and healthy environment.
Activity 1. Identify three potential workplace hazards.
There are three different types of workplace hazards which is further
characterize in three different classes that are biological, chemical and
physical. In context with biological hazard it mainly involves virus, bacteria
or parasites. While on the other hand chemical hazards involves compound
that may cause injury or illness due to long term or immediate exposure. In
context with physical hazard it involves loud noise and vibrations.
2. What could happen if these hazards went unnoticed or unreported?
It has been identified that if these hazards went unreported or unnoticed
then it may cause harm or injury to client and self. It also impact upon client
need of safe and secure environment and negatively affect care standard
effectiveness.
3. How could you rectify these hazards?
It has been identified that these hazards can be effectively rectified with the
help of developing and to have a team culture in which each and every
individual have the consideration and behaviour to determine the bad
practices along with the serious consequences associated of them. It is
essential to address issues and make sure that each and every individual is
having responsibility and tackle hazard in a quick and simple manner.
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Activity 2G
Estimated
Time
20 Minutes
Objective To provide you with an opportunity toidentify how to provide assistance to
maintain a clean and comfortable environment.
Activity 1. What should a clean environment include?
It is essential to effectively maintain a clean environment. It has been
identified that a clean environment mainly involve low risk of infection,
lower risk to health from various microorganisms and offer access to basic
sanitation as well as clean water. Furthermore, it has been determined that
clean environment also include physical cleanness of tools and services that
are being used and further offer low risk of cross contamination.
2. Outline the different ways in which you can maintain a clean environment
for your clients.
There are different type of ways through which clean environment can be
effectively maintained. In order to provide clean environment for client it is
essential to wear PPE in a correct manner and effectively follow regulation
and rules in context to hygiene. In addition to this by having proper
maintenance of good personal hygiene and effectively undertake, good
health hygiene is also most effective measure through which clean
environment can be maintained. In addition to this by cleaning spills of
fluids in a correct manner and proper clean eating of tools and equipment as
per according to the guidelines and instruction will also allow us to maintain
clean environment for clients.
3. Summarise what a comfortable environment should do/include:
It has been identified that a clean environment mainly involved developing
a welcoming atmosphere for clients that further allowed them to feel secure
enjoyable and present. Clean environment mainly involved low risk of
infection as well as lower risk of client from any form of microorganisms.
Are comfortable clean environment offer client with relaxation, physical
comfort and ease.
4. A comfortable environment will be individual to the particular client that
you are providing care and support for. Give details of a specific time that
you altered an environment for a client in order to make them feel
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comfortable.
It has been underlined that comfortable environment will be offered
individual or particular client that is being provided to them in effective
manner. It has been identified that every client duly considers comfort in a
different way. Thus, it is essential to understand the concept of comfort, for
instance one client might feel comfortable and cosy in smaller environment.
While in terms with another client they may feel more comfortable in open
or larger environment. Thus, in this case it is essential to effectively
understand the needs and requirement of client and further provide them
comfortable environment according to their need what preferences.
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Activity 2H
Estimated
Time
15 Minutes
Objective To provide you with an opportunity tooutline how to respect individual
differences to ensure maximum dignity and privacy when providing support.
Activity 1. Define dignity.
Dignity is defined as a right of individual which is essential to be respected
and valued. Furthermore, it has been identified that dignity is mainly result
of being treated with proper respect. It mainly includes providing respect to
client issues and choices and does not make any further assumptions. It is
essential to provide appropriate dignity to clients while treating them. It
significantly enhance their satisfaction level at great extent.
2. Define privacy.
Privacy is defined as an ability in which individual seeks to keep an
information private as it is sensitive or special to them. Furthermore it has
been identified that privacy is defined as a right to be let alone. It is a
freedom from intrusion as a less interference. It is essential to provide
clients significant privacy which is mainly associated to peace and quiet. By
providing support to client with proper privacy involved offering client
space that are required by them without interrupting order stopping them in
any way.
3. It is essential to respect clients’ individual differences. Give ten or more
examples of the different ways that you can do this to maintain their dignity
and privacy whilst providing them with support.
Respecting individual differences plays important role when providing
support, as it allow them to offer support with appropriate dignity and
privacy. It not only helps in enhancing their satisfaction level but also
maximize effectiveness of standard care that they are receiving. It has been
identified that dignity and privacy of clients can be effectively maintained
with the help of addressing and implementing confidential policy of
organisation, not discussing client sensitive or personal information to
anyone without their consent, knocking the door before making entrance in
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their personal space, allow them to use toilet and close the door, providing
them personal space when they receive any visitor, making sure that clients
does not feel embarrassed in any way, washing them without making fun at
their body, take their permission to touch them before touching them. Along
with this, offer them care with respect as well as stays effectively polite in
activities related to sensitive matter. Furthermore, by indulging them in
decisions in associated to their care, respecting their expressed needs
preferences and value offer their proper physical comfort and maintaining
coordination as well as integration of care are some of the effective ways
with the help of which dignity can be maintained.
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Activity 2I
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to seek assistance when it is not possible to
provide appropriate support.
Activity Give details of a time during work practice or training when you have had to
seek assistance because it was not possible to provide the appropriate support
for a client.
 Why was it not possible to provide the appropriate support?
It has been identified that it is not possible to provide appropriate support
due to many difficulties that can be encountered such as a client ability,
behaviour, preferences and needs. In addition to this, not qualified or having
correct skill or experience is also the major reason of not providing
appropriate support.
 Who did you seek assistance from and why?
In context with not providing appropriate support it is essential to seek
assistance, as it ensures that client is receiving the support according to their
requirements. It will not affect their overall level of satisfaction in any
manner with the help of taking assistance significantly allow to overcome
the challenging situations in effective manner and further make
improvement in self resilience. I will ask assistance from my senior to
provide me appropriate or significant assistance in order to provide support
to client. It effectively helps in enhancing overall level of satisfaction of
client in a well defined and effective manner.
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Activity 2A to 2I checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess
the competency of the learner?
Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for
the activity?
Yes No
(Please circle)
The learner’s
performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
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Activity 3A
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to monitor own work to ensure the
required standard of support is maintained and involve the person in
discussions about how support services are meeting their needs and any
requirement for change.
Activity 1. Explain how you would monitor your own work to ensure the required
standard of support is maintained.
In order to monitor own work I will make that all my roles and
responsibilities will be under high standard of support. For this I will
honestly evaluate my strengths as well as weakness and further overcome
my shortcomings with the help of learning. With the help of self-monitoring
and taking feedback from clients I will monitor my work and enhance my
work effectiveness.
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Activity 3B
Estimated
Time
10 Minutes
Objective To provide you with an opportunity toidentify aspects of the individualised plan
that might need review and discuss with supervisor.
Activity List examples of aspects within an individualised care plan that may need
reviewing. Be as specific as you can.
It has been evaluated that there are some certain form of aspects that are
required to be evaluated in an effective manner within an individualised
care plan. These aspects include social needs, medical needs, diet, fitness
and general care of client.
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Activity 3C
Estimated
Time
30 Minutes
Objective To provide you with an opportunity to participate in discussion with the person
and supervisor in a manner that supports the person’s self determination.
Activity
1. In your own words, define self-determination.
Self determination plays key essential role and defined as a concept in
which an individual undertake choices and manage their own life. It has
been identified that self determination facilitates individuals to feel that they
are having significant control over their lives as well as choices.
2. How can you ensure that you support your client’s self-determination when
in discussion with them and your supervisor?
It is important to undertake discussion with supervisor and client as it helps
to have proper understanding about needs and preferences of client and with
the help of undertaking discussion with supervisor relevant procedures and
practices of company can be applied in effective manner. It helps to focus
upon more areas that require attention. It has been identified that discussion
can be done in both verbal (over telephone or face-to-face) and written
methods (case notes, reports and notes in plan).
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Activity 4A
Estimated
Time
20 Minutes
Objective To provide you with an opportunity toidentify how to maintain confidentiality
and privacy of the person in all dealings within organisation policy and
protocols.
Activity What stipulations or guidance does your organisation provide with regards to
client confidentiality and privacy?
In order to maintain privacy and confidentiality of client there are some
protocols and policy being provided by our organisation. It is essential to
maintain confidentiality of personal information of client such as medical
details, financial details and more. Along with this, sensitive information
must be store and disposed of in a proper manner. In our organisation
negligence of this lead towards facing serious consequences.
Locate this information and summarise it here.
It is essential in our organisation to take permission of client before
touching their personal possessions and entering into their personal space.
Along with this provide single sex toilets and bathrooms to clients.
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Activity 4B
Estimated
Time
15 Minutes
Objective To provide you with an opportunity tocomply with the organisation’s informal
and formal reporting requirements, including reporting observations to
supervisor.
Activity Outline your organisation’s informal and formal reporting
requirements.
If there are different requirements for different types of report, outline
the different requirements.
It is essential to report in a formal and informal way as per according to
organisation procedures. Furthermore, it is important to make sure that
reports are received in a correct manner and are sent to correct individual. In
addition to this, all the report is required to be gathered in an appropriate
format and involves all the essential and required information. Report is
required to be handed in an effective manner.
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Activity 4C
Estimated
Time
20 Minutes
Objective To provide you with an opportunity toidentify how to respond to situations of
potential or actual risk within scope of own role and report to supervisor as
required.
Activity 1. Give examples of situations of potential or actual risk.
There are some certain situations of potential or actual risk such as, social
rights infringements, evidence of self-neglect, environmental hazards,
sudden or unexpected change in health status, impaired cognitive
functioning, evidence of abuse, uncharacteristic or behaviours of concern
and impaired judgement and problem solving abilities
2. Choose three of your examples and explain how you would respond.
In context with unexpected change in health status, impaired judgement and
problem solving abilities and impaired cognitive functioning I will
immediately report to supervisor in order to handle situation in best way.
3. Consider your own supervisor. How do they like you to report these risks?
Supervisor would like to get report through face-to-face, phone calls and e-
mail in order to handle this serious risk in time effective manner.
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Activity 4D
Estimated
Time
10 Minutes
Objective To provide you with an opportunity toidentify and report signs of additional or
unmet needs of the person and refer in accordance with organisation and
confidentiality requirements.
Activity If you identified signs of additional or unmet needs of a client, what would you
do? Think about the requirements within your organisation and the relevant
confidentiality requirements.
If I identify any forms of unmet of signs of additional client need then I will
report that to superior in order to effectively deal with them. It is essential
and comes under standard protocol of organisation to report any new needs
of client on immediate basis.
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Activity 4E
Estimated
Time
25 Minutes
Objective To provide you with an opportunity tocomplete and know how to maintain
documentation according to organisation policy and protocols and store
information according to organisation policy and protocols.
Activity 1. Complete a piece of paperwork to your organisation’s standard. You can do
this on company forms (if provided) or by writing something in the accepted
style (e.g. font, border and headers).
2. Identify as many different types of filing system used in your workplace.
What are they for?
There are various forms of filing system that are used in our workplace,
these are, alphabetical, numeric and alphanumeric these can further stored
in electronic folders, physical folders filing systems. These helps to have
transparent, systematic and organised storing of document.
Activity 3A to 4E checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.
Learner’s name
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Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess
the competency of the learner?
Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for
the activity?
Yes No
(Please circle)
The learner’s
performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
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Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this
Answer each question in as much detail as possible, considering your organisational requirements
for each one.
1. Define each of the following terms and give an example for each:
 Person-centred practice: It put individual at centre for example taking choice to select
what to wear and food they like to have.
 Strengths-based practice: It is a collaborative process between the person supported by
services and those supporting them. For example emphasise upon positive attitude of
individual rather than negative one.
 Active support: Offering assistance to individual that emphasise on making sure they
are engaged and participating in all areas of life. For example if client does not need
support in feeding it is important to encourage them to do themselves.
2. What are the requirements of your role in relation to documenting and reporting support
plans and related processes?
In term with my role relation to reporting and documenting support it is required for me to
report clients’ progress, mandatory notification, accidents and injuries and medical care and
medication. Along with this, it is essential for me to ensure that reports are in the appropriate
format and include all required information.
3. Describe the roles and responsibilities of each of the following groups in providing support to a
client:
 Carers and family: To provide help in activities like lifting, feeding, administrating
medication, dressing, and toileting and moving.
 Person being supported: Most important role of person being support is to help their
loved one in heeling with the help of communication and support.
 Health professionals: Consult with client in order to discuss their needs and offer
medical service.
 Individual workers: Comply with instructions, procedures and policies and offer qualitative
care.
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 Supervisors: Manage financial allocation as well as return and make sure that all the
medication and resources are available.
4. A service delivery model is a framework of policies, procedures and principles that guides how
a service is delivered to clients. What is the service delivery model within your own
organisation/sector? What are its principles and its stages?
You may use organisational materials for reference and/or refer to guidelines/graphics etc.
that may provide an outline of your organisation/sector’s service delivery model.
Service Delivery model is defined as a framework of delivering care to individual. This
model defines the manner in which healthcare services are being delivered. In context with
our organisation there are some certain principles procedures and policies that are required to
be effectively implemented while delivering service to client. In this it is essential to
effectively maintain privacy of clients and store their information in effective manner. Along
with this it is also mentioned in our organisation service delivery model respect right of client
and provide them information about the details of medication and services that are being
provided to them.
5. Write an essay of 500 words that outlines your legal and ethical requirements and how these
are applied in an organisation and individual practice. Your essay should cover:
In an organisation that is different type of legal and ethical requirements being implemented
in order to provide high quality services under standard protocols. It is essential within an
organisation and important for an individual to undertake practices such as maintaining
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privacy, confidentiality and disclosure. In context with privacy it is essential to effectively
maintain and promote privacy by asking permission from clients before touching their
possession and entering in their personal space. In organisation training to all staff is being
properly provided in order to provide proper privacy and confidentiality to client information
and details. In addition to this within an organisation it is also essential to effectively adhere
requirements of duty of care, in this individual is having obligation to undertake responsible
care of clients and provide them adequate care. While in context with dignity of risk
organisation have implemented effective legal and ethical requirement in which clients are
having adequate right to take some risk when they are engaging in own life experiences. In
this individual care person is required to provide support to client in effective manner and
make sure that there is no hindrance in their right to undertake their own decisions.
Furthermore, client have subjected to reasonable support and assistance in undertaking
decisions. It has been identified that within an organisation dignity of risk and duty of care is
effectively maintained in order to conduct organisational profession under standard protocol
while respecting decision of clients. Within organisation human rights and discrimination
policy is effectively implemented which is one of the most important aspect of legal and
ethical care requirement. In this each and every client is having right to ask for the details of
medication that are being provided to them. In addition to this every staff with an
organisation is trained and aware to do not discriminate any client on any characteristics.
There is different type of anti discrimination act being implemented in organisation that
protects human rights of client in an effective manner. Furthermore it has been underlined
that being a care worker it is essential to have adequate qualification, training and experience
to effectively provide care to patient under legal and ethical requirements which is
implemented in organisation. However if in certain conditions when things does not meet
worker experience or qualifications then it is essential to clarify with manager and ask for the
help under organisation legal and ethical requirement. It is essential as a care worker to avoid
overstepping boundaries and make sure that care giver does not fail to meet expectations.
Thus to effectively conduct this role it is essential to undertake appropriate support
knowledge and skill for the job role in order to provide quality care. However there are
certain limitations of the role of care worker such, as in context with unreasonable or
increasing demand and expectation from client there is an ability to provide objective and
professional support. It sometime lead towards facing difficulty to deal with the behaviour, in
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this it is essential to be in boundaries of a care worker role that involve self-disclosure, work
with self competency, client focus and looking for support.
6. There are a number of factors that may affect a person requiring support. For each of the
following factors, give a scenario of how a person requiring support may be affected, both
personally, and in relation to their support plan.
 Finances:
Finance and health are strongly linked with each other. It has been identified that financial
stress not only affects physical well being of individual but also have negative impact upon
their mental well-being. This factor affect an individual in a personal level in context with
having trouble sleep, feeling stressed, withdrawing from others, emotional distress in society
and more. It also has negative impact in context to their support plan in adverse manner.
 Housing:
It has been identified that housing can affect a person requiring support in terms of poor
housing condition that increase risk of cardiovascular diseases. It has been identified that if a
person is emotionally attached to house and regret to leave then it have negative impact on
their personal and support plan effectiveness. For example a disabled person restricts to shift
in more practical house environment. This affects their personal and support plan
requirements and needs in effective manner.
 Relationships:
This has been evaluated that if there is supportive relationship then it helps in increasing
strengthening of individual immune system and helps them to recover from disease in more
effective manner. Relationship play most important role and act as an effective support
network that supports health and well-being in effective manner. It also have positive impact
upon support plan. For example if a client is having cooperative and trusting relationship then
it helps in increasing their self esteem and lower the rate of depression and anxiety and
effectively highest survival rate.
 Mental health:
Good mental health helps in increase personal satisfaction of an individual. Along with this, it
also have positive impact upon the manner in which person require support. For instance, if a
client has good mental health then they have higher chances to recover from disease.
 Bereavement:
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It has been identified that if a client is in mourning period then it have direct impact on their
treatment period. For example, if a patient suffers intense grief from death of loved ones then
it affects them in personally along with the support requires.
 Illness:
It has been seen that serious illness increases anxiety within family those who acts as a most
important supporter during treatment. This might affect the care patient is subjected to
receive from family which affects them personally and also affect their requiring support.
 Career issues.
If a client is suffering from career issues then there is direct impact in their support that is
being required by them. For example, if client is only earner in their family then it affects
them personally and also have impact on the bills that client is required to pay.
7. Which practices can you undertake to ensure that you maintain and develop your own work
skills? Name at least two.
There are some certain practices that I undertake in order to make sure that I maintain and
develop my work skills in effective manner. It has been identified that I undertake feedback
from my superior as well as client in order to identify my strength and weaknesses. It helps
me to enhance my performance level and offering support to client in effective manner.
Along with this I also ensure that proper privacy is being provided to client, it is one of the
most effective practice that enhance my work skills.
8. Define ‘unmet needs’ and give an example from your personal work experience with a client.
Where this is not possible, give a hypothetical scenario. Ensure that you maintain the
anonymity of your clients.
Unmet needs are defined as those that are particular mention in client individualized plan and
are not being made by support which is being provided to them. It has been identified that
one of my client require assistance to move and walk without support. Before developing the
care plan from him, he had been notified so that there would not be any trouble. During my
shift I always a sure that I must be around him but after my shift there was another carer who
avoided this fact that client need help even after telling so many time. It happened so for
many times that I had to report to supervisor in order to undertake for that actions.
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9. What are the risk management procedures that you undertake in your own job role? How do
you recognise and respond to risk?
There is some certain risk management process which is essential for me to undertake in
order to accomplish my job roles in effective manner.
Risk identification: That can be effectively evaluated with the help of feedback from
employees, workplace inspection, register of injuries incident, reporting and consultation
with employees.
Risk assessment: It effectively evaluate the manner in which risk can affect individuals in
workplace.
Risk control: It is essential to control risk in order to maintain health and safety of
individual, for this effective measure is being undertaken.
 Recognise risk in order to eliminate the hazard from workplace. In this I am sure that
hazards are design out when new equipment and materials are being planned for
workforce.
 Minimise risk with the help of engineering control with the help of effective
ventilation system, machine guards and more.
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