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CHCCOM003 Develop Workplace Communication Strategies Assessment Task

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Added on  2023-06-07

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This assessment task focuses on developing workplace communication strategies, establishing communication protocols, promoting the use of communication strategies, and reviewing communication practices. Learners will also demonstrate essential skills such as initiative, teamwork, and problem-solving. The assessment includes activities such as obtaining feedback and identifying opportunities for improvement.

CHCCOM003 Develop Workplace Communication Strategies Assessment Task

   Added on 2023-06-07

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TrainSmart Australia Version: 4 10/2017 Page 1 of 7
CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor. Submit this document with any
required evidence attached. See “specifications” below for details.
Note: Ensure you keep an electronic copy of this completed assessment for future use.
OBSERVATION/DEMONSTRATION
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as
well as the activities found in this workbook. An explanation of demonstrations and
observations:
Demonstration is off-the-job
A demonstration will require:
Performing a skill or task that is asked of you
Undertaking a simulation exercise.
Observation is on-the-job
The observation will usually require:
Performing a work based skill or task
Interaction with colleagues and/or customers.
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
Learner’s Name: Phone:
Assessor’s Name: Phone:
Assessment Site:
(if applicable)
Assessment Date/s:
Satisfactory (Yes) Not Yet Satisfactory (No)
Assessor Comments:
CHCCOM003 Develop workplace communication
strategies
SUBMISSION DETAILS
CHCCOM003 Develop Workplace Communication Strategies Assessment Task_1
©
TrainSmart Australia Version: 4 10/2017 Page 2 of 7
CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
The observation/demonstration will take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation or
demonstration. Your instructor will ensure you are provided with the correct equipment
and/or materials to complete the task. They will also inform you of how long you have to
complete the task.
You should be able to demonstrate you can:
1. Develop communication strategies
2. Establish communication protocols
3. Promote the use of communication strategies
4. Review communication practices.
You should also demonstrate the following skills:
Initiative and enterprise
Learning
Numeracy
Oral communication
Planning and organising
Problem solving
Reading
Self-management
Teamwork
Technology
Writing.
You also must be able to demonstrate essential knowledge required to effectively
complete tasks outlined in elements and performance criteria of this unit, manage
tasks and manage contingencies in the context of the work role. This includes
knowledge of:
political, economic, social and technological factors
competitors
stakeholders
organisational business and strategic plans
SWOT analysis (strengths, weaknesses, opportunities and threats)
legal and ethical considerations relating to communication:
o privacy, confidentiality and disclosure
o discrimination
o duty of care
CHCCOM003 Develop Workplace Communication Strategies Assessment Task_2
©
TrainSmart Australia Version: 4 10/2017 Page 3 of 7
CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
o mandatory reporting
o informed consent
organisation communication channels, including:
o special communication needs of personnel
o organisation processes and hierarchy
o official communication channels
o existing organisation protocols and etiquette for communication
o possible communication barriers, restraints, difficulties
a range of different communication strategies and plans including crisis
communication plans
financial implications including budgeting and return on investment
mentoring and coaching principles and practices
traditional media
digital media including types, etiquette and marketing
evaluation processes.
ASSESSMENT SPECIFICATIONS
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).
Learners must provide answers to all questions, commensurate with a Diploma level
qualification.
CHCCOM003 Develop Workplace Communication Strategies Assessment Task_3

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