For details about licensing arrangements please contact: BCA National Training Group Pty Ltd Lvl 2, Tablet House, 29 Refinery Drive Pyrmont NSW 2009 PO Box 568 Pyrmont NSW 2009 Ph: 1300 69 35 65 Fax: 02 9555 7374 Email: mail@bcanational hierarchy.com 2 Knowle dg e c r e at e s a fut ur e Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies
Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Contents Introduction.................................................................................................................................................4 About this unit........................................................................................................................................4 Assessment..............................................................................................................................................4 Icons.............................................................................................................................................................5 1. Develop communication strategies...................................................................................7 1.1 Identify internal and external information needs......................................................7 1.2 Identify competing and conflicting interests................................................................9 1.3 Develop a range of communication strategies to meet organisation needs and goals .. 13 1.4 Develop a communication plan.........................................................................................16 2. Establish communication protocols................................................................................19 2.1 Identify processes for adapting communication strategies to suit a range of contexts .. 19 2.2 Develop processes and protocols in line with communication strategies22 2.3 Prepare information and resources to support the implementation of communication protocols..........................................................................................................................................25 3. Promote the use of communication strategies.....................................................26 3.1 Present information to staff regarding communication strategies, protocols and organisation standards............................................................................................................26 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff...............................................................................................................................................27 3.3 Maintain work-related networks and relationships to meet organisation objectives...............................................................................................................................................31 4. Review communication practices.....................................................................................33 4.1 Obtain feedback from others to assess communication outcomes.............33 4.2 Record lessons learnt and identify opportunities for continuous improvement........................................................................................................................................34 References.................................................................................................................................................37 Useful Links...............................................................................................................................................38
Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Introduction About this unit CHCCOM003 Develop workplace communication strategiesprovides you with the skills andknowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders. Assessment Why have assessment tasks A requirement of the qualification you are undertaking is the application of the ideas you have been learning. The assessment activities are an important part of your training program as they provide an opportunity to apply what you have been learning and they give both you and your trainer feedback on your progress. Assessment evidence For this unit you are required to complete the following as evidence for your assessment: 1.Assessment Task One: Short Answer Questions 2.Assessment Task Two: Scenario 3.Assessment Task Three: Specific Research 4.Assessment Task Four: Communication Plan Proposal 5.Workplace Logbook You will also be required to demonstrate your knowledge of and skills in the following: Developing and presenting 1 new communication strategy and associated protocols for a business unit or team Developing and implementing 1 strategy for using digital media to provide information and promote organisation to clients Political, economic, social and technological factors Competitors Stakeholders Organisational business and strategic plans SWOT analysis (strengths, weaknesses, opportunities and threats) Legal and ethical considerations relating to communication:
privacy, confidentiality and disclosure discrimination 4Knowle dg e c r e at e s a fut ur e
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