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Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51

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Added on  2021-04-22

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For details about licensing arrangements please contact: BCA National Training Group Pty Ltd Lvl 2, Tablet House, 29 Refinery Drive Pyrmont NSW 2009 PO Box 568 Pyrmont NSW 2009 Ph: 1300 69 35 65 Fax: 02 9555 7374 Email: mail@bcanational hierarchy.com 2 Knowle dg e c r e at e s a fut ur e Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies

Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51

   Added on 2021-04-22

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CHCCOM003
Develop workplace
communication
strategies
Participant Workbook
Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51_1
CHCCOM003 PW Moodle CHC51015 V1.0
Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51_2
Participant Workbook CHCCOM003 PW Moodle
CHC51015 V1.0 CHCCOM003 Develop workplace
communication strategies
Revision history
Reviewed Date Version Approved Date Template Summary of changes
by reviewed by approved version
VC 11/17/2015 1.0 JST 25/11/2015 03/2013 v1 Initial release
Copyright © BCA National Training Group Pty Ltd, Sydney, Australia.
This work is copyright. Apart from any use as permitted under the Copyright Act
1968, no part may be reproduced by any process without written permission from
BCA National Training Group.
For details about licensing arrangements please contact:
BCA National Training Group Pty Ltd
Lvl 2, Tablet House, 29 Refinery Drive Pyrmont NSW 2009
PO Box 568 Pyrmont NSW 2009
Ph: 1300 69 35 65 Fax: 02 9555 7374
Email: mail@bcanational.com
Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51_3
2 Knowle dg e
c r e at e s a fut ur
e
Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51_4
Participant Workbook CHCCOM003 PW Moodle
CHC51015 V1.0
CHCCOM003 Develop workplace communication
strategies
Contents
Introduction.................................................................................................................................................4
About this unit........................................................................................................................................4
Assessment..............................................................................................................................................4
Icons.............................................................................................................................................................5
1. Develop communication strategies...................................................................................7
1.1 Identify internal and external information needs......................................................7
1.2 Identify competing and conflicting interests................................................................9
1.3 Develop a range of communication strategies to meet organisation needs and
goals .. 13
1.4 Develop a communication plan.........................................................................................16
2. Establish communication protocols................................................................................19
2.1 Identify processes for adapting communication strategies to suit a range of
contexts .. 19
2.2 Develop processes and protocols in line with communication strategies 22
2.3 Prepare information and resources to support the implementation of
communication
protocols..........................................................................................................................................25
3. Promote the use of communication strategies.....................................................26
3.1 Present information to staff regarding communication strategies, protocols
and
organisation standards............................................................................................................26
3.2 Model effective oral and written communication and provide mentoring
and/or coaching
to staff...............................................................................................................................................27
3.3 Maintain work-related networks and relationships to meet organisation
objectives...............................................................................................................................................31
4. Review communication practices.....................................................................................33
4.1 Obtain feedback from others to assess communication outcomes.............33
4.2 Record lessons learnt and identify opportunities for continuous
improvement........................................................................................................................................34
References.................................................................................................................................................37
Useful Links...............................................................................................................................................38
Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51_5
© BCA National Training Group Pty Ltd
v1.0 November 2015. All printed copies are uncontrolled. 3
Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51_6
Participant Workbook CHCCOM003 PW Moodle
CHC51015 V1.0 CHCCOM003 Develop workplace
communication strategies
Introduction
About this unit
CHCCOM003 Develop workplace communication strategies provides you
with the skills and knowledge required to develop communication protocols
for a team or business unit.
This unit applies to workers responsible for overseeing the communication
of organisation-specific information to a range of internal and external
stakeholders.
Assessment
Why have assessment tasks
A requirement of the qualification you are undertaking is the application of the
ideas you have been learning. The assessment activities are an important part
of your training program as they provide an opportunity to apply what you
have been learning and they give both you and your trainer feedback on your
progress.
Assessment evidence
For this unit you are required to complete the following as evidence for your
assessment:
1. Assessment Task One: Short Answer Questions
2. Assessment Task Two: Scenario
3. Assessment Task Three: Specific Research
4. Assessment Task Four: Communication Plan Proposal
5. Workplace Logbook
You will also be required to demonstrate your knowledge of and skills in the
following:
Developing and presenting 1 new communication strategy and associated
protocols for a business unit or team
Developing and implementing 1 strategy for using digital media to provide
information and promote organisation to clients
Political, economic, social and technological factors
Competitors
Stakeholders
Organisational business and strategic plans
SWOT analysis (strengths, weaknesses, opportunities and threats)
Legal and ethical considerations relating to communication:
Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51_7
privacy, confidentiality and disclosure
discrimination
4 Knowle dg e
c r e at e s a fut ur
e
Developing workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51015 V1.0 CHCCOM003 Develop workplace communication strategies Participant Workbook CHCCOM003 PW Moodle CHC51_8

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