CHCCOM005 Unit Assessment Pack - Case Studies and Communication Strategies

1. Unit Assessment Pack (UAP) – Cover Sheet
Student and Trainer/Assessor Details
Student ID
Student name
Contact number
Email address
Trainer/Assessor name
Course and Unit Details
Course code
Course name
Unit code CHCCOM005
Unit name Communicate and work in health or community services
Assessment Submission Method
☐ By hand to
trainer/assessor
☐ By email to
trainer/assessor
☐ Online submission via Learning Management
System (LMS)
☐ By Australia Post to RTO ☐ Any other method
_________________________________
________________
(Please mention
here)
Student Declaration
• I certify that the work submitted for this assessment pack is my own. I have clearly
referenced any sources used in my submission. I understand that a false declaration is a
form of malpractice;
• I have kept a copy of this assessment pack and all relevant notes, attachments, and
reference material that I used in the production of the assessment pack;
• For the purposes of assessment, I give the trainer/assessor of this assessment the
permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of
this assessment to a checking service (which may retain a copy of the assessment
on its database for future plagiarism checking).
Student signature: ________________________________

Date: ____/_____/______________
2.
3.
Assessment Task 2 – Unit Skill Test (UST) -Case Studies
Assessment type
 Case Studies
Assessment task description
 This is the second unit assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 Student is required to read five (5) case studies and answer the questions related to case
studies.
 You will receive your feedback within two weeks - you will be notified by your Assessor
when results are available.
Applicable conditions
• This assessment is untimed. Student must finish assessment task in his own time.
• Assessment is conducted as open book tests (this means that you can refer to your textbook
or other learner resources during the test).
• Electronic devices are allowed during this test.
• Outside materials are allowed.
• You must complete the task with your trainer and other classmates.
• You will be assessed independently on this assessment task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
• As you complete this assessment task you are predominately demonstrating your practical
skills, techniques and knowledge to your assessor.
• Assessor may ask you relevant questions during this assessment task.
Resubmissions and reattempts
• Where a student’s answers are deemed not satisfactory after the first attempt a
resubmission attempt will be allowed.
• You must speak to your Assessor if you have any difficulty in completing this task and require
reasonable adjustments (e.g. can be given as an oral assessment)
Location
• This assessment task may be completed in a classroom, learning management system (i.e.
Moodle), workplace, or independent learning environment.
• Your assessor will provide you further information regarding the location of completing this
assessment task.
How your assessor will assess your work?
 This assessment task requires the student to attempt five (5) case studies followed by
written questions
 Answers must demonstrate the student’s understanding and skills of the unit.

Purpose of the assessment task:
This assessment task is designed to evaluate following skills and abilities to:
 Communicate effectively with people
 Collaborate with colleagues
 Address constraints to communication
 Report problems to supervisor
 Complete workplace correspondence and documentation
 Contribute to continuous improvement
Instructions to Student
 Read the case study and answer the written questions.
 Attempt all the written questions followed by case studies.
 Answer must be provided in the space provided

Assessment task 2:
Case study 1: Lorraine
Lorraine is a 70 years old female belongs to the indigenous group of people of Australia. She used to
live in a remote community. She has a hearing impairment. Your supervisor explains that Lorraine's
previous caseworker was unable to engage her in the daily living activities. Your supervisor asks how
you might adapt your interview techniques to build a better relationship with Lorraine. Other
residents have complained that Lorraine is rude and often ignores them, and never looks them in the
face. They also say, she is dirty and they do not want to associate with her. You have checked all the
documentation related to Lorraine’s care and collaborated with her previous care worker to
understand what are the communication barriers and how you can overcome those.
Read the case studies below and answer the question that follows.
1. Write two (2) communication barriers exist in the given scenario.
Student response:
Communication barrier which arises on the given scenario are,
Physical barriers : Lorraine is having impairment in her listening ability due to which she is unable to
understand what is being said to her.
Psychological barriers :Due to have the age of 75 her behaviour is psychologically effected.
Assessor Feedback: Outcome: