CHCCOM005 Communicate and work in health or community services Workbook

CHCCOM005
Communicate and work in
health or community services
Workbook

Table of Contents
Table of Contents..........................................................................................................................................1
Message to Student......................................................................................................................................3
CHCCOM005 – Communicate and work in health or community services.....................................................3
Student Overall Assessment Record Sheet....................................................................................................4
Pre Assessment Checklist..............................................................................................................................6
Student Assessment Cover page...................................................................................................................8
Assessment 1: Underpinning Knowledge Questions...................................................................................10
Activity 1A – PC 1.1...................................................................................................................................10
Activity 1B – PC 1.2...................................................................................................................................11
Activity 1C – PC 1.3...................................................................................................................................12
Activity 1D – PC 1.4...................................................................................................................................13
Activity 1E – PC 1.5...................................................................................................................................14
Activity 2A – PC 2.1...................................................................................................................................15
Activity 2B – PC 2.2...................................................................................................................................16
Activity 2C – PC 2.3...................................................................................................................................17
Activity 2D – PC 2.4...................................................................................................................................18
Activity 3A – PC 3.1...................................................................................................................................19
Activity 3B – PC 3.2...................................................................................................................................20
Activity 3C – PC 3.3...................................................................................................................................22
Activity 4A – PC 4.1...................................................................................................................................23
Activity 4B – PC 4.2...................................................................................................................................25
Activity 4C – PC 4.3...................................................................................................................................26
Activity 4D – PC 4.4...................................................................................................................................27
Activity 5A – PC 5.1, PC5.3........................................................................................................................28
Activity 5B – PC 5.2...................................................................................................................................29
Activity 5C – PC 5.4...................................................................................................................................30
Activity 5D – PC 5.5...................................................................................................................................31
Activity 6A – PC 6.1...................................................................................................................................32
Activity 6B – PC 6.2...................................................................................................................................34
Activity 6C – PC 6.3...................................................................................................................................35
Activity 6D – PC 6.4...................................................................................................................................36
Appendix 1 ACCIDENT / INCIDENT REPORT..................................................................................................38
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Assessment 1: Underpinning Knowledge Questions Assessors Feedback....................................................40
Assessment 2: Research Work/Project (Q & A)...........................................................................................42
Assessment 2: Research Work/Project Assessor Feedback..........................................................................54
Assessment 3: Observation of Practical Skills..............................................................................................56
Appendix 2 Mountain View Aged Care Facility Care Plan.............................................................................58
Assessment 3: Observation of Practical Skills Assessor Feedback................................................................62
Message to Student
Please ensure you read the Assessment Information booklet and the Student Handbook provided to
you in your Learner App. Ensure you understand the assessment process.
These booklets provide important information such as:
 Overview
 Written work
 Active participation
 Collusion
 Who are you being assessed by
 Competency outcome
 Additional evidence
 Confidentiality
 Assessment appeals process
 Recognised prior learning
 Special needs
 Reasonable adjustment
 Assessment guide
 Assessment submission
 How should I format my assessments?
 Written work
 How should I reference the source of information I use in my assessments?
 Return of assessments
 Plagiarism
 What about copyright?
This assessment is a mixture of closed and open book questions, you will be required to research
different sources of media i.e. internet, text books and in the Student Guides provided to you.
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Please provide your answers using your own words. Do not copy or plagiarise from any of your
sources.
CHCCOM005 – Communicate and work in health or community services
For all documentation on the performance criteria and assessment requirements of the unit
CHCCOM005 Communicate and work in health or community services, please refer to the
training.gov.au website using this link. https://training.gov.au/Training/Details/CHCCOM005
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Student Overall Assessment Record Sheet
Unit Code and Title CHCCOM005 Communicate and work in health or community
services
Student Name
Student ID
Unit Start Date
Assessment Items
Attempts Result
S = Satisfactory
NS = Not Satisfactory
DNS = Did Not Submit
C = Competent
NC = Not Competent
Date of
Completion
Assessor/
Name and
Initials
Assessment 1
Knowledge/skills
Assessment e.g.
Questions & Role Plays
S NS DNS
Assessment 2
(if required) Project based activities S NS DNS
Assessment 3 Simulation / Workplace
Observation S NS DNS
Final Assessment Result for this unit C NC
Feedback to Student
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor Name & Signature: ____________________________________ Date: __/___/____
Student Declaration: I declare that I have been assessed in this unit and have been advised of my
result. I also am aware of my appeal rights.
Signature: _____________________________________ Date: _____/______/______
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Pre Assessment Checklist
Student Name: Assessor Name:
Unit Start Date: Location:
Unit Code and Name CHCCOM005 Communicate and work in health or community services
Checklist for Conducting the Assessment 
Student confirms readiness to be assessed 
Time and date of the assessment was diarised and agreed to by the student

Unit Due Date:
Time:
Location:
Criteria against which the students performance will be assessed are explained
to the student 
Student has read the Assessment guidelines document where assessment methods,
processes and documentation about assessment have been explained to student. 
Has student any special any special requirements? Please list special requirements:

Confidentiality of assessment outcome has been explained. 
Right to appeal assessment decision has been explained to the student. 
All hygiene, Work, Health and Safety requirements have been met as per orientation
pack. 
Instructions to the Students
 Should you not answer the questions correctly, you will be given feedback on the results and
your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge
and skills to be deemed competent for this unit of competency
 If you are not sure about any aspect of this assessment, pleases ask for clarification from your
trainer.
 Please refer to the Australian Nursing and Training Services Student Handbook for more
information.
 If you have questions and other concerns that may affect your performance in the assessment
please inform the assessor immediately.
In signing this form, the student acknowledges that s/he is ready for assessment and that the
assessment process has been fully explained. The assessment information gathered (including student
name, but no other personal details) will be used by the training organisation for specific record
keeping purposes.
Student’s Signature:
Assessor’s Signature:
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