CHCCSM005 Develop, Facilitate and Review All Aspects of Case Management

CHCCSM005 Develop
facilitate and review all aspects
of case management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................5
MAIN BODY..................................................................................................................................5
KNOWLEDGE QUESTIONS.........................................................................................................5
1.1................................................................................................................................................5
1.2................................................................................................................................................5
1.3................................................................................................................................................6
1.4................................................................................................................................................6
2.1a...............................................................................................................................................6
2.1b..............................................................................................................................................6
2.2a...............................................................................................................................................7
2.2b..............................................................................................................................................7
2.2c...............................................................................................................................................7
2.3................................................................................................................................................7
3.1................................................................................................................................................8
3.2a...............................................................................................................................................8
3.2b..............................................................................................................................................8
3.3................................................................................................................................................8
3.4................................................................................................................................................9
3.5................................................................................................................................................9
3.6..............................................................................................................................................10
3.7..............................................................................................................................................10
4.1a.............................................................................................................................................10
4.1b............................................................................................................................................11
4.2 a............................................................................................................................................11
4.2 b...........................................................................................................................................12
4.3..............................................................................................................................................12
4.4..............................................................................................................................................13
4.5..............................................................................................................................................13
5.1..............................................................................................................................................14

5.2..............................................................................................................................................14
5.3..............................................................................................................................................14
5.4..............................................................................................................................................15
5.5 Consideration, protocols and special needs of diverse client population............................15
5.6 Five pieces of information, need from the families of clients.............................................15
5.7 Type of services, available to your clients...........................................................................16
5.8 Rights, roles and responsibilities of case manager..............................................................16
5.9 Impact of value systems of worker, clients and stakeholders on outcomes........................16
5.10 Importance of performance evaluation with a role in the case management process........17
PERFORMANCE TASKS............................................................................................................17
1.1 Case management processes in accordance with statutory requirements............................17
1.2 Appropriate processes to enable clients to set goals and participate in case management..17
1.3 Appropriate cultural considerations into all aspects of case management planning...........17
1.4 Information on right of appeal and avenues of complaint so client understand rights........18
2.1 Facilitate information sharing with client and establishing an appropriate rapport............18
2.2 Identifying and agreeing clients and workers’ roles, responsibilities and processes of
service delivery..........................................................................................................................19
2.3 Determining organisation, family and community needs as well as rights.........................19
3.1 Collaboration with clients to identify strengths and goals an agreed approach to case
management...............................................................................................................................19
3.2 Case management plan to reflect initial assessment of needs.............................................20
3.3 Identification of full range of immediate, short term and long term needs of clients.........20
3.4 Establishment processes to monitor and change case plan..................................................21
3.5 Identification of strategies to deal with complex and high risk situation............................21
3.6 Matching requirements of case plan to experience and geographical location of service
providers....................................................................................................................................21
3.7 Assistance to clients to set and achieve realistic targets for change and taking personal
responsibility..............................................................................................................................22
4.1 Implementing strategies to monitor effectiveness of case management processes against
agreed goals...............................................................................................................................22

4.2 Assessing needs of change in case plan and developing strategies for ongoing interventions
...................................................................................................................................................22
4.3 Negotiate with relevant parties regarding proposed changes, arise from case review........22
4.4 Documentation of case work interventions in compliance with evidence based practices
and confidentiality requirements...............................................................................................23
4.5 Implementation case closure in accordance with organisation procedure...........................23
CONCLUSION..............................................................................................................................23
REFERENCES..............................................................................................................................24

INTRODUCTION
Case management refers to the professional procedure that helps in planning,
implementing, monitoring and evaluating the services that are available for meeting the
individual's health need. This report will clear the concept of case management within providing
the answers of the questions that are related to the case management.
MAIN BODY
KNOWLEDGE QUESTIONS
1.1
Mental health treatment and care:
The mental health act 2014 in Australia is concerned with the mental health & treatment care.
The mental health treatment and care provides the impact over the case management as case
management is the proper coordination of the community based services that has been assure by
the medical professionals. Also, the community workers has to be conduct the practice in
professional manner that involves the fair practices towards the clients and ensures the
confidentiality. The major aspect of the case management is that, identification of the client's
need and performing the mandatory parameters that are needed in order to full-fill the needs of
the individual. It has been found from various studies that, mental health patients are increasing
on a high note and case management assures the quality mental health services to all the people
who are part of the society (Hodkinson and et.al., 2020). Thus, the mental health treatment and
care provides the direct impact on case management as the effective focus has to be made on
evaluation the options that can assure effective mental health to the people
1.2
The client can be involved in the process of case management with the following ways:
 Encouraging clients in order to think about their present and future needs.
 Asking the patients about the areas of improvement as it is very important to know
whether the clients are aware about the areas of improvement needed in them.
 Focusing on creative methods such as, making poster and analysing the client's need.
 Including and showing the images of the families and friends to the client in order to
gather the attention.

It is mandatory to involve the client in this process as the complete steps has been performed for
the service user therefore, there involvement is must. So, the positive outcomes can be approach.
1.3
Inclusion of the culture in case management has been considered as the mandatory part in the
case management as there is a high risk of cultural clashes at a point of time. Therefore, the
cultural understanding leads to provide the idea about the behaviour pattern of the patient. As the
behaviour pattern of the clients has been derived from their culture (Lee and et.al., 2018). Also,
the cultural issues that are impacting the clients need can be identified. The culture can be
included by developing the effective understanding if the cross-cultural communication by the
community worker.
1.4
The client has a complete right to file the complaint with the disability complaint service
organisation. The rights of the service user along with the avenues of appeal is consist of making
the complaint with the aged care assessment team. It is the right of the client that they can make
complaint to the upper authority if something illegal has been experienced. As the complaint is
consists of the disability service. Therefore, this will provide the advocacy and support to the
client and observe the main aspects of the complaints.
2.1a
The formal meetings involve the aspects that revolves around the client such as, ongoing
behaviour pattern and issues of the client, planned parameters that can be taken in consideration
for the client and the interventions as well.
Features of the successful meeting are:
 Providing the focus over single issue at a point of time.
 Using appropriate body language.
 Meeting must consist of the outcomes (Parker, 2018).
 The major objective of the meeting has to be discussed throughout the meeting.
2.1b
Maintaining the records is the important part as it shows the complete procedure that has been
taken place. The records must be done in the impartial and proper communication format in
accordance of the organisational policy. It is mandatory that all this information must be keep