Diploma of Community Services CHCDEV002 Application Assessment

This assessment is for CHCDEV002 unit of Diploma of Community Services. Learners have to analyse impacts of sociological factors on clients in community work and services. The assessment includes activities related to consumer experiences, initiatives and key topics analysed by the Australian Government.

CHCDEV002 – Application Assessment
Learner
Unit code: CHCDEV002
Unit title: Analyse impacts of sociological factors on clients in
community work and services
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Declaration: The attached assessment is my own work.
I have kept a copy of this assessment for future records.
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Application)
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Important Information about this unit
Unit Level
This unit/s have been written in alignment with the requirements found in the CHC Training Package. All up to date
Versions of this unit can be found at - https://training.gov.au/
This unit is delivered AQF – level 4. The unit is written and assessed at the level to ensure that students gain the
knowledge and skills to the unit outcome.
Employment Outcomes applicable to this unit
Level 5 (Diploma
 Community Care Manager
 Coordinator of Volunteer Work
 Team Leader
 Care Team Leader
 Family Services Coordinator
 Support Facilitator (Community Services)
 Community Housing Resources Worker
 Community Development Worker for Social
Housing
 Community Recreation Coordinator
 Housing Manager
 Housing Assistant
 Assistant Community Worker
 Community Worker
 Aboriginal Housing Worker
 Community Services Coordinator
 Case Coordinator (Disability)
 Youth Housing Support Worker
 Family Support Worker
 Community Access Coordinator
 Pastoral Care Counsellor
 Aboriginal Neighbourhood House Coordinator
 Case Coordinator (Community Services)
 Welfare Support Worker
 Senior Youth Worker
 Disability Team Leader
 Support Facilitator (Disability)
 Community Housing Worker
 Community Work Coordinator
 Early Intervention Worker
 Community Program Coordinator
 Pastoral Care Worker
 Assistant Community Services Worker

Learner Instructions
Resources to complete this unit of competency may include:
To establish overall competency for this unit you may utilise workplace resources such as the ones listed below.
You are not limited to, the following resources:
 Legislation
 Residential Care Manual
 Aged Care Act
 Disability Act
 Mental Health Act
 Industry and organisation service standards
 Industry and organisation codes of practice/ethics
 Accreditation standards
 International and national charters
 Organisation policy and procedure
 Residents/resident/clients/consumers
 Workplace documents
 Workplace
 Industry – web
Hints and Tips
 Attend all training sessions as this will assist with your knowledge and understanding of the unit
requirements.
 If you need assistance please contact your trainer/assessor and ask for it
Visual materials may be provided to support your learning experience. In some cases the DVD may
not have been recorded in the specific environment in which you are training in, the content is
considered to be transferrable and relevant to the overall application of skills within the community
sector.
Learner Assessment Instructions
Assessment Process for the Learner
If you feel you can demonstrate or have prior skills for this unit, it is recommended that you inform your
assessor and apply for Recognition of Prior Learning (RPL) for this.
Overall Assessment
As a learner you are required to demonstrate competency for each unit within your chosen qualification.
To achieve competency, follow the steps below:
1. Knowledge Assessment – Written questions and Case Studies.
2. Complete the minimum 120 hours of workplace requirements.
Additional Assessment
1. WHS and workplace practices will continue to be assessed throughout the course.
Conditions of Assessment
All work submitted must be your own work. Should you add content from other sources, please make sure this
is referenced in your assessment.
Assessor Assessment Instructions
Overall Assessment
Your learners are required to demonstrate competency for each unit within their chosen qualification.
Competency will need to be demonstrated through the following methods:
1. Knowledge Assessment – Written questions and Case Studies.
2. Workplace application.
3. Completed assessor confirmation
Note: should the learner be required to re-submit or repeat the assessment, a new assessment (full
or partial) is to be provided to the learner with a new assessment cover sheet.
Part B – Activities

1. Select three (3) consumer experiences from the list below. S NS
a) Identify the possible effects and consequences of inequality on the consumer as an individual,
as part of the community and family.
b) Identify the most appropriate program to meet the consumer needs. Discuss your reasons.
 Families experiencing
homelessness
 Women and children
experiencing domestic
violence
 Asylum seekers
 People living with mental
illness
 Long term unemployed
 Aged
 People living with a
disability
 People experiencing drug
addiction
 LGBTIQ young people
 Aboriginal people
 Low-income earners
 Single parents
4 Selected Possible effects and consequences of inequality
on the consumer as an individual and as part of
the community and family
Most appropriate program
to meet consumer needs.
Reasons Why.
1
Women and children
experiencing
domestic violence
The domestic violence against the women and
children are commonly reported issue to Department
of Communities and Justice(DCJ). The violence
against the children affects their entire life. In the
past decade, many women faces domestic violence in
their families and also forced marriage and children
were forced to work at an early age in the factories
by the families which affect their mental as well as
their physical health. Children and women facing the
domestic violence faces consequences such as
increased anxiety and depression, stress and
disorders in the children.
Campaigns are organized to
make an effort to reduce and
end the domestic violence
faced by women and children.
The Campaign against
Domestic Violence (CADV)
was founded in 1991 to deal
with violence which is faced
by women and reduce the
inequality faced by the
women in the society.
2
People living with
disability
The inequality faced by the disabled person in the
workplace an also in the community can impact their
mental health which can have negative impact on the
person as they face that they are discriminated form
the other person in the workplace. Living with the
disability is not easy as they can face social and
financial issues and the person is unable to perform
their daily task. It is observed that people with
disability faces criticism in the society.
Under employment act
various privileges are giving
to the disabled person so that
they are not ill-treated and
discriminated on the basis of
their disability. The
government has started a
Comprehensive Program for
Persons with Disabilities
which aims to promote and
focuses on preventing the
areas of disability and provide
opportunities to the disabled
person.
3
People living with
mental illness
It is a cause of disability in the person and can cause
various emotional, behavior and physical stress. The
person with this disability faces abuse and violence
and not only the disabled person but their family also
faces discrimination in the society as well. Sometimes
their human rights are also violated like paying low
income because of their disability.
The government funds in
variety of programs and
campaigns which provides
variety of support services to
the person with mental
illness. This includes income,
community support. The
government have also
introduced the schemes
where the disabled person are
provided monthly amount for
their care and future.

1. Select four (4) initiatives from the list below.
Outline the aim and benefits of the program for the consumer.
S NS
 Anti-smoking and quit
campaign
 Breast cancer screening
 Prostrate screening
 Diabetes
 Drug abuse
 Falls prevention
 Healthy ageing
 Indigenous health
 Leisure and health
 Mental health campaigns
 Nutrition, eat well, and
obesity programs
 Physical activity
 Safe driving
 Wearing a seat belt
4 selected Aim and benefits of the program for the consumer.
1
Mental health
campaigns
Aim:1. To raise the awareness and give priority to the mental issues around the world
and support the programs relating to the mental illness.
2. To reduce the stigma associated with the mental illness.
3. To provide better care and opportunities as normal person has in order to live
their life peacefully.
Benefit: It helps to raise the awareness related to the important health issues so that
individual gets the information and services. Awareness creates new improvement for
the disabled person. It increases the knowledge connected with the mental health. It
helps to decrease the stigma related top mental health and raises confidence and the
ways to approach the person who is suffering form the mental illness. These programs
help to reduce the negative thoughts which arise to the person suffering form the
disability.
2
Nutrition, eat well
and obesity
programs
Aim: The aim of the nutrition program is to motivate people to eat balanced and
healthy diet and also focuses on maintaining the health in future and also creates
awareness of not eating healthy food which can cause serious health problems and
result in obesity which can be dangerous for a person.
Benefit:The benefit of introducing the nutrition and eat well program is to spread
awareness and benefits of the including balanced diet in the daily lifestyle and also
light exercise in the lifestyle. It also specifies the benefits such as reduced risk
diseases, how obesity can cause life threat for person.
3
Wearing seat belt
Aim: The purpose of wear seat belt program is to create awareness about the safety
of the person and encourages the drivers and the passengers to put their seat belts in
order to avoid serious injuries.
Benefit: The benefit of this program is for the protection of the consumers in order to
avoid serious accidents which can arise in not wearing the seat belt. Strict laws have
been made regarding wearing of seat belts and is mandatory and responsibility that
the consumers have to follow these rules.
4
Diabetes
Aim: The purpose of the program is to increase and spread awareness about
diabetes and consequences related and take appropriate measures in prevention of
this cause by organizing various related activities. The awareness program help to
safeguard and improve the health of a person.
Benefit: These programs in beneficial as it educates people about the harmful effects
of diabetes and also suggest the ways to reduce its effects and also provided the diet
and food which should be avoided in this type of health problem.

2. Listed below are some key topics currently being analysed by the Australian
Government.
Answer the questions for each topic.
Your answers will vary from others as there will be your own personal beliefs, morals and
religion that may affect your answers.
S NS
Euthanasia
Should terminally ill patients be allowed to end their lives via assisted suicide?
Yes No 
Provide a rationale for your decision.
No, the person is not allowed to end their lives through assisted suicide as firstly attempting
suicide is considered illegal in the eyes of law and also creates negative image in towards the
society as every person will have the same mindset and ending their lives due to the disease.
Analyse any possible cultural effects or consequences from this?
The people will have the negative mentality if people have the mindset for ending up their lives
when they are suffering form the disease. Apart from this, an individual has no right to violate the
laws of the government which they are bound to comply.
Analyse any possible social effects or consequences from this?
It will create a negative impact on the society if the person wants to die due to their bad health
which cannot be cured and the society will also especially the old aged person will have the same
mentality.
Analyse any possible health effects or consequences from this?
It can have both positive and negative impact on the health of a person as it depends upon the
mindset of the person whether it is right to take such decisions that can have impact on the
society.
Analyse any possible employment effects or consequences from this?
If People do not have knowledge about the laws and opt for assisted suicide so in this case there
will be increase in the death that can affect the employment as well.

Analyse how this may be considered as an inequality for someone who requests this.
There is no such direct impact on the inequality and depends on the person who is suffering form
the disease.

Gender Equality
Should businesses be required to have women on their board of directors?
Yes No 
Provide a rationale for your decision.
Yes, business should have women as their board of directors of the company as women are more
focused and perform better than those companies without women as board. Having women as
board will help the company to develop wide talent at every level in the company.
Analyse any possible cultural effects or consequences from this?
Companies are getting serious about the business ethics and moving towards gender diversity at
all the levels of the business. Many women are on the superior level and their performance is seen
much better. The cultural changes can have positive impact as other companies can also move
towards gender diversity.
Analyse any possible social effects or consequences from this?
There will be positive effect of having a company with board of directors as women which will
motivate the other women, and they will get the opportunity to explore their talent and
encouragement of women empowerment in the country which will directly affect the economic
growth of the company as well.
Analyse any possible health effects or consequences from this?
It will act as a motivator and helps to explore the talent of women which could not be done because
of restrictions.
Analyse any possible employment effects or consequences from this?
More companies will focus on gender diversity and employment of more number of female
employees which will boost the morale of the female workers and to be independent and promote
the women empowerment which will increase the economic growth of the country and also reduce
the employment rate of the country.

Analyse how this may be considered as an inequality for someone who requests this.
It should not be considered as inequality but it reduces the inequality which arises at the workplace
or in the society and promotes that women and men should be considered equal and each person
should get the opportunity to live and be independent.

Adoption Rights
Should gay couples have the same adoption rights as straight couples?
Yes No 
Provide a rationale for your decision.
Yes, gay couples have same rights of adoption as straight couples but the gay couple should be
capable enough to take the responsibility to take care of the child and should be capable to follow
the legal requirements required for the adoption of the children.
Analyse any possible cultural effects or consequences from this?
Regarding the rights of the adoption of gay couples it will affect the culture as every country has its
own laws and regulations and will spread the awareness that cultural change can affect the society.
IT can have both negative and positive effect as every person follows their own beliefs and customs
.
Analyse any possible social effects or consequences from this?
It will create an awareness in the society and people can move towards adopting new culture and
changes which can benefit many people. Society is the combination of people belonging to different
cultures and have their own beliefs but spread awareness and move towards wider thought
process.
Analyse any possible health effects or consequences from this?
Other couple will get motivated through the adoption rights and their will be broader mind set of
the people.
Analyse any possible employment effects or consequences from this?
It does not have any direct effect on the employment but only helps in change in the mindset of
people in this century.
Analyse how this may be considered as an inequality for someone who requests this.

It cannot be considered as inequality as every person has been given equal rights apart from some
exceptions prescribed under law.

Mandatory Vaccination
Should the government require people to be vaccinated for preventable diseases?
Yes No 
Provide a rationale for your decision.
Yes, it is important for the people to get vaccinated for the prevention of the disease as it
important for the health of the person getting vaccinated which protects an individual from the
harmful effects of the disease for which the person is getting vaccinated and the government has
made mandatory for all the people living in the country to get vaccinated. For example:Covid -19
crisis, the government has made strict guidelines for the vaccination of the person.
Analyse any possible cultural effects or consequences from this?
If people are vaccinated and take precaution regarding their health, it will develop culture and
people will also think about their health and take initiatives. It was seen that many people were not
getting vaccinated during covid-19 but when some people realized that getting vaccinated can have
positive effect on the body.
Analyse any possible social effects or consequences from this?
Campaigns were carried out to spread the benefits of getting vaccinated which created awareness
among the people in society regarding their health and further taking necessary precautions for
reducing the risk of the disease. People will get more concerned about their health and go for
regular checkups in order to avoid such things which can affect their health.
Analyse any possible health effects or consequences from this?
By spreading awareness about the benefits of getting vaccinated, people will get aware about their
health and focus on improving their health by taking necessary precautions to protect their and
their family. The campaigns conducted by the government will also help to aware people about
their health.
Analyse any possible employment effects or consequences from this?
In the present covid-19, the government has made guidelines for the employees to get fully
vaccinated in order to resume to their job and in absence of this can affect their job which can
affect the employment rate of the country. The employment of the company will be positively

affected if all the employees will be fully vaccinated so that employees are protected form the
pandamic.
Analyse how this may be considered as an inequality for someone who requests this.
There is no inequality with any person as in times of covid-19 crisis every Person of the country was
given priority as the government provided vaccination at free of cost which enable each class of
person to get vaccinated and prevent from the harmful effects of the pandemic. The government
has given importance to all the sections of the society and also made mandatory to get prevented
from the disease which can have negative impact on the person in the society.

Part C – Project
Identify three (3) clients that you have advised, referred or provided services to, based on
socio-cultural information that was gathered.
Client 1
Outline the social or
cultural issue that was
impacting the client. Client are facing the issue regarding poverty that was
impacting in order to get proper nutrition for their health so
that it people are not providing education to their children
and that is why it results as children are start working as the
child labour.
Outline the client’s
experiences of inequality.
t has been experienced by client that there are most of the
people who are belong from lower class they would not
participate with the high class people. It affects the client
with in equality at the time of festive season people are not
celebrate together just because of social culture.
Identify any events that
may have contributed to
the client’s situation. At the workplace it has impact on the mentality of the person
in order to underestimate themselves that the employment
pattern of the worker. People are not care about health and
safety of the worker at the workplace.
Did this impact on the
client’s ability to maintain
employment?
If so, list the factors that
contributed.
Yes, it has impacted on the client’s employment because at
the workplace they were felt demotivated and not able to
increases the productivity. The factor is related to job
insecurity that are affect the working pattern.
Did the client experience
this due to their age?
If so, list the factors that
contributed.
No, clients are enough mature to understand the situation.
Did the client experience There is different culture followed by people at the

this due to their culture?
If so, list the factors that
contributed.
workplace and due to this the perception of people are
change and that is why it has impact about the mental
situation of the client. There are some of the factors which
are contributed such as religion and education.

Did the client experience
this due to their health?
If so, list the factors that
contributed.
No, this situation is not because of health it is just because
of their culture. Also, there are some of the worker who are
judging people according to their education it impacts on the
working condition. Education is important factor because a
person is learning about all the factors in this field.
List the services that were
able to assist the client. There are some of the services which are assist the client
such as live the company rule, truly listen, positive thinking
etc. are help to other services such as online communities,
discussion forums, social media, self-service. These all the
services which are assist client.
Were the services
provided by yourself
and/or your workplace?
If not, who did you refer
the client to?
Yes, there are some of the services which are provided such
as discussion forum that are help in the open
communication. There are some of the other services which
are need to add for business services, personal services and
social services.
Were the services
provided able to meet the
client’s needs?
Explain your answer. There are some of the services which are need to work such
as information technology knowledge so that it can help the
employees to learn new techniques for increases value of the
company.
Outline any other
services/supports that
could have been provided
to the client.
Social services are help the client in order to learn
perception of people, public education, welfare, mail,
infrastructure etc. It helps for learning about statutory
obligation that are provided a wide range of services.

Client 2
Outline the social or
cultural issue that was
impacting the client.
The issue facing by client is about language that are affect in
order to contact with others and that is why client are facing
problems regarding different knowledge. Client are suffering
from discrimination and separation of the group.
Outline the client’s
experiences of inequality. The experience of inequality is referring to the situation in
which there are different types of employees who are
working together are using Dutch language that are affect
the confidence because there are some of the people who
are thinking that all those people are not up to the mark.
Identify any events that
may have contributed to
the client’s situation.
In the open meeting there were the situation that affect the
client because language barrier is create lack of attention so
that it impacts the perception of people. Also, unfamiliar
accent is affect the confidence of people.
Did this impact on the
client’s ability to maintain
employment?
If so, list the factors that
contributed.
Yes, it is impacted on the client for maintaining the
employment because it is affected in the misinterpretation
between two people. There are some of the factors which are
contributed in this, work environment, attitude of people,
emotional state.
Did the client experience
this due to their age?
If so, list the factors that
contributed.
No this is not due to age and there are some of the factors
which are contributed into this such as, time zone and
geographical area. There are different language used at the
different places which are distracted the other priorities of
the people just because of language and culture.
Did the client experience Yes, the client had experience due to this because co-worker

this due to their culture?
If so, list the factors that
contributed.
has made different perception for the people who are not
going to use different ascent. There are some of the factors
which are contributed in this such as emotional and
physiological barrier, lack of eye contact etc.

Did the client experience
this due to their health?
If so, list the factors that
contributed.
No, this experience is not due to health because clients
condition is not impact on the languages that they are used
in the office. Just because of working environment there are
different types of issues faced by the client.
List the services that were
able to assist the client.
Some of the services which area assist the client such as
experience of client because experience is help to achieve
the target and that is why no barrier can affect the person.
Providing training to employees are help them to learn more
about the workplace that help for further process.
Were the services
provided by yourself
and/or your workplace?
If not, who did you refer
the client to?
There are some of the services which are need to work such
as information technology knowledge so that it can help the
employees to learn new techniques for increases value of the
company. These type of techniques are help to get all the
related information which are help to learn new language.
Were the services
provided able to meet the
client’s needs?
Explain your answer.
Yes, all the services are meet the need of the client in order
to explain about the different language which are help to
build confidence to the client. There are so many ways by
which client learn to increase the confidence such as using
sign language, body language etc.
Outline any other
services/supports that
could have been provided
to the client.
The other service which are related to using gestures, learn
key phrases, using google translate, so that it can be the
best option which help the employees in order to learn
different language.

Client 3
Outline the social or
cultural issue that was
impacting the client.
The issue is related that are facing by client is behaviour and
belief.
Outline the client’s
experiences of inequality.
There are different types of belief and behaviour of the
person and that is affected most in order to shown the
inequality, when the client start working as the social worker
people were not corporate him just because of their beliefs.
Identify any events that
may have contributed to
the client’s situation. At the time of survey there are different event organised by
the organisation in which they are facing the problem of
behaviour or belief. In the open meeting there were the
situation that affect the client because culture barrier is
create lack of attention so that it impacts the perception of
people. Also, unfamiliar accent is affect the confidence of
people.
Did this impact on the
client’s ability to maintain
employment?
If so, list the factors that
contributed.
Yes, this is impact on the mentality of client because belief
of that workplaces are interrupt the person in order top
maintain the employment.
Did the client experience
this due to their age?
If so, list the factors that
contributed.
Yes, client is the youngest in their group that is why people
are more experienced as compared to them. The
psychological factor affects the perception of people.
Did the client experience
this due to their culture?
If so, list the factors that
contributed.
Yes, because client does not have experience about the
workplace in the younger age it is not possible to understand
the immediate culture belief.

Did the client experience
this due to their health?
If so, list the factors that
contributed. No, client is very well according to the health but the
psychological problem are arrived due to their own belief.
There is list of factor which are contributed such as opinion
of people.
List the services that were
able to assist the client. There are different services which are used to assist the
client such as listen actively to the guide so that it can relate
the situation that are followed by the client.
Were the services
provided by yourself
and/or your workplace?
If not, who did you refer
the client to?
There are related to no services which are related to client
needs because no one can change the behaviour and belief
of the person.
Were the services
provided able to meet the
client’s needs?
Explain your answer.
Yes, all the services are meet the need of the client in order
to explain about the belief and behaviour which are help to
build confidence to the client. There are so many ways by
which client learn to increase the confidence such as using
sign language, body language etc.
Outline any other
services/supports that
could have been provided
to the client. The other service which are related to using gestures, learn
key phrases, using google translate, so that it can be the
best option which help the employees in order to learn
different language. Moreover, it has been analysed that
there are increases the meeting to people so that it can
support the client.

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