CHCDIV001 Work with Diverse People Assessment One: Knowledge

This assessment tests theoretical and practical understanding of working with diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. It contains 17 questions that assess the student's knowledge. The questions apply to all workers. The assessment covers topics such as awareness of culture in the workplace, culturally safe work environments, cultural competence, cultural diversity, features and impact of diversity in Australia, breaching legal and ethical procedures and the consequences, legislation related to discrimination due to diversity, and human rights. The output is in json format.

Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
ASSESSMENT ONE CHCDIV001 Assessment One: Knowledge
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Assessment type ():
☒ Questioning
Assessment Resources:
Blackboard Online Learning Portal https://blackboard.northmetrotafe.wa.edu.au
CHCDIV001 resources folder includes:
 CHCDIV001 Resource Manual
 CHCDIV001 Powerpoint Overview of key unit materials
 Articles, PDF’s, written resources
 You tube links
 Powerpoints, handouts, weblinks and you tube video’s played in the classroom
North Metropolitan TAFE Library resources http://guides.dtwd.wa.gov.au/nmtafe-library
Google/internet search engines
North Metropolitan TAFE lecturers
Assessment Instructions:
This written assessment contains 17 questions that assess the students theoretical and
practical understanding of how to work respectfully with people from diverse social and
cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
The questions included in this assessment apply to all workers.
ASSESSMENT TASK
The student’s task is to response appropriately to each of the questions and all of their sub
parts.
NOTE: Responses should demonstrate the student’s understanding of the question.
If students use quotes or information from any sources (eg: the internet) they must
reference using APA formatting style
Assessment Instrument
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Question 1: Awareness of culture in the workplace
When we enter the workplace we will often work beside people from cultures very different
to our own. Choose one (1) culture that you are not familiar with from the list provided by
the Office of Multicultural Interests below, and answer the following questions
Culture and religion information
sheets.https://www.omi.wa.gov.au/StatsInfoGuides/Pages/CultureReligionInformation.a
spx
Part A: What is the Cultural / Religious group you have selected
I have selected Hinduism as the religious group from the list provided.
Part B: What personal behaviour in the work environment is important to people in this
cultural group
For example: greetings, touch, how respect is demonstrated…
While greeting each other, hugging and kissing is not customary in opposite sex. A Hindu
“Namaskar”, by clasping the palms of both hands together and holding them vertically in
front of chest, and a handshake is acceptable. For showing respect “namaskar” is used as
well. There is no huge touch sensitivity but in temples, men and women sit separately
while attending prayers.
Part C: What interpersonal behaviour characteristics are important to know in the
workplace?
Forexample:Seating – who should sit next to who?
How are younger people expected to greet, speak to and treat their elders?
There is no such seating rule in the workplace but younger people are always expected to
greet first with the older people. Sometimes a standing obsession is much necessary while
treating elders respectfully.
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Question 2: Culturally safe work environments
Q2.a Explain what the term cultural safety means in relation to your simulated workplace
__In my simulated workplace, some Hindu festivals are celebrated and there is no any
particular restriction regarding dress code but a formal attire is acceptable. Among most of
the Hindus, beef or beef products are restricted as they belief cow is sacred. So, avoiding
such food, while working with Hindus is a good choice.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
_________________________________________________________________
Q2.b List three things you, personally, could do to contribute to a culturally safe workplace
1. Wearing correct attire as per the majority.
2. Greeting elders respectfully.
3. Avoiding foods which others do not accept.
Question 3: Cultural competence
Q3. List three (3) actions you could take to develop your culturally competence in your
workplace?
1. Valuing the diversity.
2. Acquiring cultural knowledge.
3. Conducting self-assessment.
Question 4: Cultural Diversity
There are many different definitions of cultural diversity.
Q4 a. Write down one (1) definition of diversity that relates to your simulated worplace
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Cultural diversity means having various types of cultures in a same place. In our
workplace, different ethnic groups of different religions are present. All are working
together within same environment.
Q4 b. Explain what cultural diversity means to you - personally. Provide an example to
support your answer that clearly demonstrates your understanding of cultural diversity.
Question 5: Own culture and community attitudes from parents
Q5 a. Think about some of the values and beliefs that you have inherited from your family
and social groups e.g. language, religion, work ethic, demonstrating respect for others or
approach to touch. Use examples to describe the culture you were raised in?
I am from an Australian Christian family and my language is English. There is no sensitivity
regarding touch that I inherited from my family. I have learnt from my parents to hug or
handshake a person while greeting. My parents have taught me to give equal respect to all
the religions.
Q5 b.How do you think these cultural influences could impact on workplace colleaguesthat
come from totally different backgrounds to yours?
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According to me, cultural diversity means people from different cultures, different
religions and different languages are working together. Their way of greeting and
dressing differs a lot. For example, my workplace mainly consists of Hindu people
but I am from a different religion.

Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
In my workplace, most of the colleagues are Hindu and their way of greeting people is a
little different than we do in our culture. They celebrate some different religious festivals
and they also maintain restrictions in some particular food. So, at the preliminary stage, all
these cultural influences could impact on my workplace as I am from a different
background.
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Question 6: Features and impact of Diversity in Australia
Reflect upon each of the points below. Use your research skills to provide one (1) example
that demonstrates how cultural diversity has affected this aspect of workplaces in
theAustralia of today?
Political
Cultural diversity has brought benefits in the political aspect of the workplace. Due to the
presence of people of various cultures, global communication has become easier.
Australian society
The society of Australia has become a diverse community due to cultural diversity.
Multiculturalism is responsible for the development of the country.
Economic
Due to the presence of various cultures, global communication is possible and it increases
the opportunity of investment from other countries as well which is good for the
economy of Australia.
Culture
Cultural diversity has enriched the cultural value of Australia with its variety.
Question 7: Breaching legal and ethical procedures and the consequences
Helen is a support worker who is 6 months pregnant. She applies for a promotional opportunity as a
team leader. The selection panel choose a different candidate because they anticipate Helen will be
going on parental leave soon and when she returns to work is likely to want to do so part-time
anyway.
a) What ethical considerations have the panel failed to attend to?
According to the pregnancy discrimination act, if a pregnant woman goes on for leave her
job should be kept open during the period of her absence. The pane failed to maintain this
ethical consideration of not recruiting others in her position.
b) Identify the laws and/or policies the selection panel have breached? Name three.
1. Pregnancy discrimination law
2. Civil rights act
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
3. Family and Medical leave act
c) What action can Helen take regarding the panel’s decision?
Helen can take help from law on the basis of her civil rights and employment act.
Question 8: Legislation related to discrimination due to diversity
For each of the following Acts/Legislation listed below provide one (1) example of what this
Act requires you to do in the workplace you are studying to enter.
Age Discrimination Act
This act sets the rule to treat all the workers with equal respect irrespective of their
ages. Workers should work as per their skill but not as per their ages (Sargeant, 2016).
Disability Discrimination Act
This act states to provide equal opportunity to all the workers.
Racial Discrimination Act
This act requires me to work with all co-workers respectfully despite of being from
different races.
Sex Discrimination Act
This act sets rule of gender equality. All men and women workers should treated
equally.
Question 9: HUMAN RIGHTS
Q9 a.What major world event resulted in the Universal Declaration of Human Rights?
The Universal Declaration of Human Rights has inspired many other human rights and laws
all over the world. It provides the framework for developing many international laws
regarding human rights.
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Q9 b.Clearly describe what the Universal Declaration of Human Rights recognises?
Universal Declaration of Human Rights recognizes food, clothing, housing, education,
healthcare and other social rights.
Q9 c. A human needs approach is about obtaining additional resources to do what?
Human needs approach is about obtaining additional resources to do long term physical
well-being with the consumption of basic requirements to live.
Q9 d. A human rights approach is about using community resources to do what?
Human right approach helps in developing and improving the human knowledge about their
basic rights in the society.
Q9 e. Go to one (1) of the links below and research patient/client’s rights. List six (6)
patient/client’s rights for the health service that you have chosen.
 A list of patient’s rights in SCGH.
http://www.scgh.health.wa.gov.au/Patients_Visitors/pdf/HC30883_Patient_First_Book_
web.pdf
 A list of client rights for Silver Chain.
https://www.silverchain.org.au/client-rights-and-responsibilities/
1. Client should have a right to access healthcare.
2. Clients must have right to have safe and high quality care from the healthcare
professionals.
3. Clients have rights to be treated respectfully by others.
4. Clients have rights to be included in important decision making process.
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
5. Clients have right to maintain privacy and confidentiality about their personal
information.
6. Clients have right to be informed about their treatment options and other
services.
Question 10: Workplace Rights and responsibilities
Q10 a. Name one (1) right and one (1) responsibility for each of the following groups .
Person Rights Responsibilities
Workers To have a safe and healthy
workplace
Reading and obeying all the rules and
regulations related to workplace
safety.
Employers To take step against illegal action of
employees.
To publish a document mentioning
legal norms.
Clients/
patients
Getting a best quality service Cooperating with the workers.
Q10 b. describe what actions must be taken if the right that you have named above is
infringed upon in the workplace?
Person Action if Rights are infringed upon
Workers They can lodge complaint to the higher authority.
Employers They can send legal notice describing suspend or even termination.
Clients/
patients
Complaining about the quality of service.
Question 11: Key areas of diversity
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Complete the following table
Explain the meaning of the terms ‘Culture’
Diversity of culture means the existence of various cultures within a society.
Explain the meaning of the term ‘race’
Diversity in ace is the difference in the genetic or origin of people.
Explain the meaning of the term ‘ethnicity’
The term ethnicity explains the diversity in the characteristics of human body.
Describe the characteristics of ‘disability’
Disability in diversity is the variety of physical or mental impairment within a particular
social group.
Explain one (1) difference between religion and spirituality
Religion is worshipping or following any particular god or goddess but spirituality is
following a specific ideology or following owns heart.
Explain what gender identity means
Gender identity of a person is the internal sense of being male, female or combination of
both. It is basically defining the sex of a person at the time of birth.
Explain what the terms sexual orientation/identity refer to
Sexual orientation is the identity of a person that defines in which gender the person is
attracted to.
Explain what intersex means
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
It is a biological characteristic of a person for which he or she can be considered as male
or female both.
Give an example of each of the four (4) generations
1. The veterans
2. Baby boomers
3. Gen X
4. Gen Y or Millennial
Question 12: Issues affecting Aboriginal and Torres Strait Islander peoples
Aboriginal and Torres Strait Islander peoples face many modern day challenges.
Choose two (2) of the following areas to research. For these two (2) areas, describe the
current realities facing Aboriginal and Torres Strait Islander people.
 Health
 Employment
 Housing
 Education
 Culture and Identity
 Life expectancy
 Family
Area 1
Employment was one of the biggest key issues among the Aboriginal and Torres Strait
Islanders since many years. When compared to other non-indigenous Australians the
employment rate among them was almost 24% lesser.
Area 2
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Life expectancy of Aboriginal and Torres Strait Islander people was almost ten years lesser
than the non-aboriginal people. This is due to Higher rates of heart disease, respiratory
problem and diabetes among them which leads to death (Truong, Paradies & Priest, 2014).
Question 13: Impact of the Western health system on Aboriginal and Torres Strait Islander
peoples
Some Aboriginal and Torres Strait Islander peoples find the Western health care system
very confronting and difficult to understand.
List five (5) examples of difficulties they may encounter when dealing with the Australian
health care system
1. Communication problem
2. Lack of knowledge about the existing healthcare services
3. Feeling embarrassed or feelings of shame in the area of sexual health and other
confidential diseases
4. Lack of culturally appropriate information and services
5. Financial problem in acquiring Western Healthcare System
Question14: Marginalised groups
According to a study from the University of Canberra1 just over a decade ago, 13 per cent of
Australian adults were living in extreme, multifaceted disadvantage, or ‘marginalised’
circumstances, defined as a complex mix of economic, social, early-life and health
disadvantage.
14 a. Complete the following table for marginalised groups with health issues
Physical health issues Mental health issues Emotional health issues
1http://melbourneinstitute.unimelb.edu.au/assets/documents/hilda-bibliography/other-publications/
2013/Cruwys_etal_marginalised_Australians.pdf
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
List two (2)
health
issues
Chronic health
problems
Poor mental health Few social contacts
Poor physical
functioning
Adverse health
behaviours
Poor quality
relationships
14 b. Complete the following table for impacts faced by marginalised groups
Impact of
discrimination
Impact of
trauma
Impact of
exclusion
Impact of
negative
attitudes
Give two (2)
examples of
factors
Unemployment Stress and
depression
Less connection
with society
Suicidal nature
Stigmatisation of
being a single
mother
Frustration Getting lesser
social support or
having good
relationship
Consuming
excessive alcohol
and smoking
14 c. Complete the following table for protective factors that assist people from
marginalised groups
Physical protective
factors
Mental protective
factors
Emotional protective
factors
List two (2)
examples
Access to health
services with
affordability
Economic security Optimistic and good
problem solving skill
Proper health
monitoring
Supportive relationship Being able to regulate
emotions
Question 15: Using cultural and language interpreters to support individuals
You have a new client or a new co-worker who does not speak English very well. You would
like to get some help for communication.
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Q15a. List three (3) problems that can arise from using untrained interpreters in a health
care setting?
1. Untrained interpreters may be unfamiliar with technical terms used in healthcare setting.
2. They may result in miscommunication and that results in diagnosis error.
3. They may interpret their own view about patients’ health condition.
Q15b. Explain why you need to use a competent/trained interpreter at critical times in
health care?
An untrained interpreter may create communication gap which leads to dangerous
diagnosis and medication error. Apart from that, untrained may not be familiar with all the
medical terms. So, it is necessary to use a properly trained interpreter in the healthcare
services.
Q15c. How could using pictures, images, and/or a picture dictionary help you to
communicate with a client and/or co-worker who doesn’t speak English very well?
If interpreter is not present, then using pictures or images and picture dictionary can help to
elaborate many words showing pictures only. Some important terms can be expressed using
image or pictures.
Question 16: Changing practices in Australia (EK 10)
People from different cultural and religious groups have made quite an impact on the
Australian way of life.Choose one (1) cultural or religious group and research how this
culture has influenced the Australian society to change their work practices
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Information on different cultural and religious groups can be found at the Office of
Multicultural Interests – Culture and religion information sheets-
https://www.omi.wa.gov.au/StatsInfoGuides/Pages/CultureReligionInformation.aspx
Part A: What is the Cultural / Religious group you have selected?
Islam is selected.
Describe three (3) ways this cultural / religious group has contributed to changing the
Australian way of life?
5. It is the second largest religious grouping in Australia
6. Many Islamic festivals are included in the Australian culture
7. There are several organizations in Australia that runs in Islamic
rule.
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Question 17: Impact of diversity practices
One impact of culturally diverse practices and experiences is learning to appreciate and
understand people who come from backgrounds different to our own.
Base your answers on the religion/culture you chose for either Question 1 or Question 16.
Cultural group chosen:_____Hinduism___________________________________
17a) If you were to travel to complete work experience in the main countrythat this
culture/religion is based in, what personal behaviour would you need to change?
I would change my style of greeting others by using “Namaskar”. Many changes in the
consumption of food would also be necessary. I would completely cut beef from my meal
and would also reduce consumption of alcohol.
17b).Interpersonal relationships that you form at work serve a critical role in both your work
success and career progress. Positive interpersonal relationships will allow effective
communication and understanding among employees. Describe one strategy you could use
to form a positive interpersonal relationship with a person from this culture/religion
Celebrating the Hindu festivals along with them will help to build positive interpersonal
relationships with them.
17c). We live within a structure of social expectations, of belief, awareness, and
apprehension of how others will react to our behaviour, respond to our acts in the
workplace.What social expectations do you think a person from this religion/culture have to
adapt to in a typical Australian workplace?
In typical Australian workplace it is acceptable to hug or kiss opposite sex while greeting, so
a person from this religion should adopt this social expectation.
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
References
Truong, M., Paradies, Y., & Priest, N. (2014). Interventions to improve cultural competency
in healthcare: a systematic review of reviews. BMC health services research, 14(1),
99.
Sargeant, M. (2016). Age discrimination in employment. Routledge.
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Assessment ONE
Qualification national code and title
Unit/s national code/s and title/s CHCDIV001 Work with Diverse People
Marking Guide
element Questio
n No. Student is able to demonstrate knowledge of… S or
NYS
K1 1 How cultural awareness could impact different work roles
K1 2 cultural safety
K1 3 cultural competence
K2 4 Concepts and definitions of diversity
K3 5 Own culture and the community attitudes, language, policies and
structures of that culture and how they impact on different
people and groups
K4 6 Features of diversity in Australia and how this impacts different
areas of work and life
K5 7 Legal and ethical considerations and response to breaches
K6 8 Factors relating to discrimination in the workplace
K7 9 Human rights
K8 10 Rights and responsibilities of workers, employers and clients,
including appropriate action when rights are being infringed or
responsibilities not being carried out
K9 11 Key areas of diversity and their characteristics
K10 12 Key aspects, and the diversity, of Australia’s Aboriginal and/or
Torres Strait Islander cultures
K10 13 Impact of the western health system on aboriginal and Torres
straight Island people
K11 14 Potential needs of marginalised groups
K12 15 Resources that support individuals and organisations to embrace
and respond to diversity
K13 16 Influences and changing practices in Australia and their impact
on the diverse communities that make up Australian society
K14 17 Impact of diversity practices and experiences on personal
behaviour, interpersonal relationships, perception and social
expectations of others
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