CHCDIV001 Work with Diverse People - Desklib

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CHCDIV001 Work with
Diverse People

Table of Contents
ACTIVITY 1A.................................................................................................................................1
ACTIVITY 1B.................................................................................................................................2
ACTIVITY 1C.................................................................................................................................2
ACTIVITY 1D.................................................................................................................................3
ACTIVITY 2A.................................................................................................................................3
ACTIVITY 2B.................................................................................................................................4
ACTIVITY 2C.................................................................................................................................4
ACTIVITY 3A.................................................................................................................................5
ACTIVITY 3B.................................................................................................................................6
ACTIVITY 3C.................................................................................................................................6
ACTIVITY 4A.................................................................................................................................7
ACTIVITY 4 B................................................................................................................................8
ASSESSMENT QUESTION...........................................................................................................9
QUESTION 1.................................................................................................................................10
QUESTION 2.................................................................................................................................10
QUESTION 3.................................................................................................................................11
QUESTION 4.................................................................................................................................12
QUESTION 5.................................................................................................................................13
QUESTION 6.................................................................................................................................13
QUESTION 7.................................................................................................................................15
QUESTION 8.................................................................................................................................15
QUESTION 9.................................................................................................................................16
QUESTION 10...............................................................................................................................17
QUESTION 11...............................................................................................................................17
QUESTION 12...............................................................................................................................18
F) Part – 1.......................................................................................................................................19
Part-2....................................................................................................................................20
REFERENCES..............................................................................................................................22

ACTIVITY 1A
Diversity is defined as the composition of different groups and community which includes
different social, cultural and religious back ground. It is the most important unique parameter for
any country to maintain their social stability, political stability. Australia is very diverse country
and comprises of different kinds of people of different culture, religious and social backgrounds.
The diversity of Australia may include race, religion, beliefs and customs, age, disability,
sexuality, family structure kinship, cultural norms and languages etc. the various social, culture
prospective in diversity of Australia are as follows:
 Culture: it is defining by the belief system of particular community and include the
customs and the way to live their life.
 Race: it is defined as the group of particular community which is determined by their skin
colour another words it can be defined as the person' s biological and genetic group.
 Religion: it is a believing system of particular community and way of worshipping the
superpower and have different pilgrimage and different way of charity, prayers and
donations.
 Ethnicity: the ethnicity consists of ethnic group, identify to each other by common set of
tradition, language, history, society, culture, nation, tradition etc.
 Disability: it is a condition of physically impaired and contains cognitive learning issues,
hearing and vision issues etc.
 gender: it is social prospective and it consist of male female and transgender. It is related
to biological conditions.
The Australia faces lots of social and cultural biases and it can be seen by the people of
Aboriginal and Torres islander people as they are not homogeneous group and have unique
languages, customs, beliefs, family structure and ceremonies but these people face discrimination
and not equally treated because of their different social and cultural beliefs. The Aboriginal
community has suffered from unfair treatment on their workplace because of stereotyping (Ezzy
and et.al., 2020).
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ACTIVITY 1B
Each and every people has their own way of thinking and their social perspective are different
from others so limitations for own prospective in terms of self and social awareness are as
follows:
people have social biases so it should consider in mind when talk to other community that they
may have different prospective to you and one's cannot force them to change their beliefs. The
social awareness may include the topics and discussion which is helpful in transforming the
society. It may include the various groups history, the present situation of various groups and
issues facing by them, discussion regarding the way of living of various groups and their values
and topics which is harmful for society and decrease the dignity of any particular community.
As for example the Aboriginal Australians have faces lots of problems by government of
Australia as there is ill treatment of Aboriginal community by taken their land and children by
the government of Australia. The thousands of Aboriginal children were separate from their
families by the pressure of foster care (Gupta and et.al., 2020).
The issues which is related to Aboriginal community in Australia and affect them are as
follows:
1.physical health problems: it is related to heart disease and alcohol and drugs problems
which is happen due to lack of awareness as well as they also face violence due to lack
of education they have not ability to think between right and wrong and suffer from
violence.
2.Mental health problems: The Aboriginal people faces mental trauma, depression due to
discrimination in society.
3.Emotional health problems: it includes feeling of loss and grief due to no support by
government and the Aboriginal people have also lack of representation power in the
formation of government.
ACTIVITY 1C
Reflecting own abilities means paying attention to own thoughts, emotions, behaviour and
decision. It should very important in workplace to maintain equality and during conversation of
clients and other employees should not force one’s ideas, values and beliefs on them as well as
there should not be taken the moral example while talking to clients. As values and beliefs come
from religions, traditions, life styles, political beliefs, media, education and employment and
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there is different perspective of people according to these bases so everyone should have to
follow the non-judgemental practice. The non-judgemental practice is the way of thinking which
do not differentiates the anyone ideas in basic of good and bad and between right and wrong and
respect all ideas and beliefs comes from other people. Being non-judgemental is very important
to maintain the equality and it may need to reflect their beliefs and it include the analysis of how
to treat peoples (Sobering, 2019). As for example in an organisation the owner is vegetarian and
they believe the eating meat is wrong but client or workers are not vegetarian and clients asks to
company to make healthy plan for diets then the being owner or manager of that organisation
they should not force clients to avoid non vegetarian food as well as they should respect their
eating habits and make suitable diet plan for them.
ACTIVITY 1D
The best way to change the society and improving the society is to creates self and social
awareness which increase equality and decrease the bias based on cultural, social and political
diversity. The various ways to improve social and self-awareness are including the involvement
of each person in decision making in either workplace or in politics as well as workplace should
be free from poster and signage of particular religion workplace should show healthy
environment by showing secularism (Chon and Sitkin, 2021). There should be cross cultural work
team. The cross cultural team are made from different culture groups but work for same team and
give their ideas and beliefs in enhancing the development. For working in a team there should be
a fair attitude towards different cultural people and working with cross cultural team enhance the
knowledge regarding different cultures and their dynamics. Professional development is a
process of improving in prospective of organisation it helps organisation in their development
and it may be developed by skills training, coaching, mentoring etc.
ACTIVITY 2A
Diversity is a condition or understanding of having individual of different ethnic background,
race, gender, economic status and other condition for progressing growth. For example, diversity
can be easily seen in children's classroom where children belonging from different backgrounds
are seen. In context to workplace, it also peoples contribution from different background with
different skills. Inclusiveness in wo
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replace make all the worker comfortable and feeling of welcome in spite of their disabilities,
race, religion and sexuality. Involvement behaviour will make sure that without any
discrimination all the work member is involved. for example, a work meeting in which all
member is supposed to present, should not exclude the worker due to age, sex and disabilities.
All the opinions should be taken, regardless of their lifestyle and background by the team
member. Some benefits of diversity are it enhances the creativity due to different perspective,
ideas and experiences (Cletus and et.al., 2018). Involvement of different culture and language
helps the organization in succeeding globally and both internally and externally improved client
services. It wider the recruitment aspects due the reason of improved community relationships. It
also enables the clients from different background to get accessibility to government services and
programs.
ACTIVITY 2B
Professional relationship are the pillars of productivity at workplace, inattentive of diversity
because without them it is tough to complete the work on time and increase the productivity.
Important feature that shows a good relationship at workplace are when there is mutual respect,
acknowledgement of work, politely asking for advice and support, presence of trust which is
developed by being honest and not lie behind the back, by considering the impacts of
communication on other people, by not letting own negative thoughts affect the relationships, by
clear and effective communication either it is face to face or on phone. If facing difficulties in
expressing advised to plan before head (Copeland and Henry, 2018). Acknowledging and
appreciating when the other member knows more. Always try to welcome diversity and adapt the
idea to workplace. Don't ignore the suggestion by saying “NO, this is not the ways we work
here” instead consider them. To develop professional relationship at workplace with diverse
group of people one should encourage employee to spend time with each other, and talk about
the expertise they have and experience they gain, one should focus on developing active learning
skills and enhance teamwork skills, always encourage teammates to give and take feedback for
better improvements of skills and productivity, maintaining relationship even after disagreement
and resolve the conflicts quickly and efficiently.
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ACTIVITY 2C
Cultural safety is a term which characterize the delegation of all people, regardless of diversity.
It works beyond Cultural delicacy, examine the imbalance between power, institutional
discrimination. Culturally unsafe are those who derogate, disable and demean the identity of any
culture and identity of worker. Cultural safety workplace works on four principles which is
improvement of wellbeing and health of others, identifying the power of stakeholder and
empowering the service user, allowing them to express their issues and worries or by getting
educated about the diversity and social environment, another is by recognising the unfairness
education, employment, healthcare and society interactions. And last by analysing their work
carefully in order to avoid culture barriers and to prevent the outcome based on own decision,
attitude and belief (Curtis and et.al., 2019). Leader must understand their own rights as well as of
others and equally respect them. Work practice that should be ensured are proper collection and
provision of information, conditions for assistance, interaction with people of different class,
ethnicity, ability and sexuality, care of departed people, by observing the care policies of the
organizations, handling of personal belongings, effective communications and have facilities of
food services.
ACTIVITY 3A
It is most important to expose the respect at the time of communicating with other people.
Effective communication is the process of exchanging the ideas and thoughts with another
person’s and clarity in communication feels satisfied with each other conversation. This
demonstrates caring for their thoughts and preferences, which can make people less afraid to
speak up about their needs. There are many methods of demonstrating respect which includes: - Pronunciations: - Pronunciations enthusiastic process of communication. Incorrect use
of pronunciation may lead to create misunderstanding between the people and it is
interpreted as sign that individual are not respect and value about their thoughts. It is
more likely to happen with the traditional culture people to different culture people and
afraid to make interaction with other culture people (Manek, 2019) Generic language: - Generic language plays a major role because it expresses societal
expectations and performance. People self-decided and assumed the relationship of
anyone just by analysing them. Generic language helps to use appropriate language to
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communicate and make interaction with them. Avoid the awkwardness and also prevent
people from being eliminated.
 Understand the culture standard: - Culture diversity helps to recognize and respect the
other culture surrounding that are necessary to make the relationship and build trust with
the people. Interaction with different culture people helps to understand the culture
variations and languages. Respect and interact with every culture people that helps to
learn the ethics, standard of living and differences (Lishman, 2020).
ACTIVITY 3B
Non-verbal communication creates huge impact on the kind of relationship. Being the
fundamental factor of building the relationship non- verbal communication helps to understand
each other in interaction by analysing face expressions, mind and emotion actions. N on verbal
communication is the way of transfer of information through body languages, facial expression
and created more space. There are some non-verbal communication techniques which helps to
maintain the relationship are as follows: -
Gesture nonverbal techniques: -
 People should have to keep smile and give facial expression while interacting with the
people which makes the positive impression.
 At the time of communicating with new people, make sure do not occupy their personal
space and also not interfere with their personal issue (Gustin and Rutledge, 2020).
 To keep communication better and for long time do not touch or take any item without
their permission because it results as bad impression while making the relationship with
people because of this action people will not agree to make the trust.
Positive regard and respect: -
 Healthy relationship is founded on the mutual respect and better understanding. Respect
in relationship builds the trust, safety and value of each other.
 To make relationship trustworthy, respect all people and helps them in decision making
and gives the effective solution to solve their problem.
 Respect and value every culture to know about their standard of livings, ethics which
helps to make the strong relationship, confidence and trust (Gustin and Rutledge, 2020).
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ACTIVITY 3C
The best way to overcome with language barriers are to speak the simple and clear words
that makes the conversation effective and understandable to each other, increase the proficiency
of language and find different ways to express the thoughts with another person. To overcome
with language barrier people should require the patience and understanding that helps them to
avoid difficulties in communicating with other person. There are many ways to personally things
to overcome with the language barriers are: -
 When communicating with other person make sure to talk slower instead of speak louder.
 People should use alternative form of communication when required in any situation
while communicating.
 Make the positive environment to communicate with other because, it helps other people
to feel satisfied and safe (Yasmin, 2019).
 Use visual method of communication when required, use pictures and diagrams to
explain the complicated concepts.
 It is more important to use repetition because people need to hear again for better
understanding and remembering it. It's important to make it a regular part of
communication (Santalova and et. al., 2018).
Overcome with cultural barrier: -
There are various types of culture barriers that can produce the same effect as the
language barrier as the complete misunderstanding. People from different parts have different
culture and body language which includes class inequalities, generation gaps and several
different personal backgrounds. There are many ways to overcome with the cultural barrier are as
follows: -
 Cultural difference awareness helps in spreading the awareness among people about the
effects of diversity of culture.
 Promote the open communication which helps in understanding the different cultures and
people and easily adjust with the other culture people.
 Providing the respect to every culture which helps in building the relationship better.
Respect makes the relationship healthy, help other people in their decision making.
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ACTIVITY 4A
Various methods of communication made it easier communicate in multi-attitude of situations,
across the nation without the necessity of being face to face. Non-verbal communication is
transfer of massages or signals by a non-verbal way like gesture, face expression, eye contacts,
and body language. There is need to adjust the non – verbal communication skill in a way to
achieve cultural expectation and personal preferences. Some non- verbal activity should be
stopped like dogged questioning, raised voice, invading personal space, inappropriate eye
contacts, ignoring the visitors and demotivating based on past experiences. The RESPECT
strategies should be followed in non-verbal communication. Which is elaborated as follow: -
R:- recognise always what you are saying and how it affects the others.
E:- eliminates the negative word and thoughts that harm other as well as self.
S:- speak with people and engage in conversation , not in debate or lecture
P:- practise of appreciating others whenever necessary.
E:- earn respect from other by with respectful behaviour.
C:- consider other 's feeling always
T:- take time to listen and don't interrupt in between (LaGree and et.al., 2021).
Some more non-verbal approaches to maintain healthy relationship are smile and not as a
sign of welcome, don't touch anyone without their permission, respect people cultural values
and methodology of doing their work, provide refreshment and transportation whenever
someone is in need and don't be judgemental like assuming someone is wrong just because they
are different or not able to fit in particular environment and also don't create assumptions about
the particular belief and practising they follow without asking or interacting with them.
ACTIVITY 4 B
Employees with diverse background may have different interpretation of languages and
other form of communication. Cultural diversity is all about to accepting and respecting the
people differences in their cultural region and understand each other. There are various
strategies to resolve the difficulties
 Negotiation of cultural appropriate guidelines.
 Identification of mediator.
 Negotiating a code of practices
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Negotiation of cultural guidelines :- People are require to follow the guidelines of culture
which helps in reducing the violence behaviour. When the difficulties and misunderstanding are
not controlled in that situations ,the guidelines will implemented for future that may helps to
control the future conflict. Ensure about the enacted guidelines are effective for the people .
Identification of mediators:- Mediators are most important for resolving the difficulties and
disputes because they may help to introduce the situation and provides method to resolve the
difficulties and provides the resultant action. People have to identify the best mediator which
may help to resolve the disputes and misunderstanding in any situation among the people.
Negotiation a code of practices:- It is a written documents that is followed by all individual at
workplace. Code of practices are particular for all organization and it is the first priority of
referral to resolve the difficulties, misunderstanding and dispute among the workers at work
place (Ahmad and Widén, 2018).
ASSESSMENT QUESTION
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QUESTION 1
The cultural group is defines as the group of peoples with a particular community have
common way of praying of Gods and believing particular ethnicity. Cultural is the way of living
a person's life which include their customs, beliefs and tradition. Culture of people teach them
moral values and inspire them to treat peoples equally and also learn the people to conduct their
lives in all aspects. As the cultural group are following the common beliefs, ideas so when
someone work with cultural groups then the following information is very important and one
should aware very well in order to work effectively with them. The information are as follows:
 the person should know about their way of praying God, observe their way of living
which include dress, food and their believes. One's should know the way of greetings
when work with people of different community as every cultural community show
distinctive way to greet others.
 When someone work with cultural group then they should know the space and privacy of
peoples by observing the cultural group
 the people should know the eating habits, gesture and signals about the cultural groups to
work with them effectively.
Cultural differences shows impact on work role as in work place people comes from different
religion, place and background so when work in team then they make different decision on same
problems as the way of observing the world is different for each person. In work place the
culturally diverse people show creativity as well as create also confusion and conflicts.
QUESTION 2
The term cultural diversity is define as the way of admiring the society which is
composing of different kinds of people having different interest, ideas, beliefs, thoughts etc. the
diversity is very important in society as it enhance the new experiences and ideas and provide a
way to better solve problems as different people have different way to solve their problems. The
types of diversity are based on variations among various groups like body colour, hair colour etc.
but types of diversity which everyone faces in their role in workplaces are as follows:
4.Age diversity : it is the diversity based on different ages of people,means working with
peoples of different generations.
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5.Racial diversity: It is based on biological character like body colour, hair colour eye colour
and the examples of races are African, Latino and American etc.
6.Cultural diversity: this diversity is based on ethnicity and associated with person's family
values. It refers the working with multiple religions people having different spiritual
beliefs.
7.Religion based diversity: it is based on spiritual belief of different kinds of people and way
of praying the super power.
8.Gender diversity: this diversity is based on working with male and females.
9.Disability: the word disability means a group of people who are physically and mentally
abnormal and the diversity which people encounter in their work place based on
disabilities means working with people who are not physically and mentally stable.
10.Education: the diversity is based on the degree or qualification like matriculation degree,
graduation degree, post graduation degree etc.
QUESTION 3
The attitudes is define as behaviours towards other people or it means behaving to other
peoples and these attitudes comes from parents and family. The attitude is personal and it impact
the diverse group of people. The person attitudes depends on their family backgrounds and their
family status . The attitudes of people consist of different components which impact on diversity
are as follows:
 Positive attitudes: it refers to confidence, honesty, reliability types of behaviours and
person with this attitudes see positivity and this attitudes creates good communication
with diverse people and learn different culture as well as respect others not discriminates
people .
 Negative attitudes : person with this attitudes possess anger, hatred, doubt, frustration,
feeling of being inferior, jealousy etc. the people with negative attitudes cant see the
good things in any work and paying attention towards bad work and people. The person
with this attitudes should not respect others equally and person with this attitudes show
bad impact on diverse group of people by creating discrimination and not treated others
with respect .
 Neutral attitudes: the quality of neutral attitudes are detachment, unemotional, and
indifference. The peoples with this attitudes do not show any positive and negative
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impact on diverse people as they ignore the diverse people and don't want any kind of
positive change in society.
QUESTION 4
Diverse group of people are belonging to different culture, religions, community and
have different ideas, thoughts, beliefs etc. The cultural diversity in work place affect peoples and
environment also and cultural diversity have positive as well as negative impact on different area
of works. The negative impact of culturally diverse people on work place are miscommunication,
confusion and conflicts because of different ideas and thoughts. Cultural diversity also creates
language barriers social tension because of linguistic differences.
The cultural diversity shows different kinds of positive impact on different kinds of work
and workplace are as follows:
 Increase the productivity: diverse people have different kinds of talents and diversity
brings the talent and efforts together as in workplace the goals is same and when
different ideas work on same issues then it increase the productivity.
 Increase the profit: the different kinds of people show their talent in different area and
increase the profit in work place.
 Increase the reputation of workplace: when the workplace have different kinds of people
from different culture and back grounds then it attract the others people to work there
and this way it enhance the workplace reputation.
 Enhancing the creativity of team: in work place when team have different cultural groups
people and they solve the same problems or work on same projects then different ideas
and thoughts of different people show various series of solutions and different
approaches to develop the projects.
 Increase the idea of equality: when diverse people work on same workplace then the
people from different cultural group know each other and increase happiness and
working with diverse people enhance the problem solving abilities.
QUESTION 5
The legal methods of protecting diverse people from discrimination in Australia are as
follows:-
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 The Australian Human Rights Commission 1986:- The function of the Australian human
right is to investigate the discrimination and human right complaints. Apart from
investigation it also prevents violence by the public servant . The commission has
statutory powers to investigate and resolve complaints about human rights against the
Commonwealth and its agencies and it also resolve the complaints.
 Age discrimination Act 2004:- The purpose of the age discrimination act is raise
awareness among the people of all ages have the equal rights. This act protects certain
employee 40 years of age are discriminated at work place on the basis of the age in
promotions and hiring. Age discrimination occurs in Australia when people do not get the
same opportunities as the others. The Age Discrimination Act prohibits discrimination in
employment on the basis of age.
 Racial discrimination Act 1975:- This Act is passed for the discrimination against persons
or group of persons. This acts promotes equality before the law for all people regarding
their race, colour or ethnic origin and nationality. This acts protects Australian people
from the discrimination and provides them same opportunities as the other people take at
workplace.
QUESTION 6
Gender inequality in the workplace develops in many ways which includes unequal pay,
incidents of sexual harassment, racism and promotion. According to the studies , women get less
opportunities to participants in specific field as compared to the men this refers to as gender
inequality at the workplace also with diversity. The traditional norms of society that keeps
women away from the opportunities and also choosing higher pay roles to the men and male
dominated companies, unequal access to the education and discriminated with the women. The
gender diverse workforce also provides easier access to resources such as multiple sources of
information and wider knowledge. Gender diversity at any workplace means women and men
are hired at comparable rate and wages with same working but discrimination develops in their
wages amount. There are many challenges which are faced by the gender at workplace such as:-
 Unequal pay :- Diversity in any workplace have also the gender inequality because
women get less wages amount as compared to the men due to gender inequality among
the workers. Women faces many difficulties in their professional. Transgender also faces
many difficulties and always disappointed from most of the opportunities.
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 Barrier of communication:- For the promotion opportunities people should have the
enough connection with others for supporting and understanding the issues of of works.
Due to less communication and relation of women are faced inequality in their
professional work and also get the less opportunities for promotion.
 Sexual harassment:- Most of the women experienced the sexual harassment in the
workplace in their lifetime. Sexual harassment at workplace is a widespread problem . It
is a universal problem that give the negative impact especially on the women.
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QUESTION 7
There are many social, political and economical issues that can affects to the Aboriginal
and Torres strait islander pupil, These are mentioned below:
Health issues: It is very common factor that can face by Aboriginal community , Due to this
Torres strait island people have more health related burdens but the normal Australian people do
not suffer with the health issues, Aboriginal are suffer because of daily routines and lifestyles
are not proper, lack of food, unhygienic, lack of awareness of diseases and also suffering from
many chronic diseases which can spread with contact and communicate easily into the
community.
Economic Issues: Economical issue is every time highlighted in the Aboriginal and Torres strait
island community because of the education and income, both can interrelate with each other. The
Aboriginal community have very low literacy rate in comparison to Australian people, education
can holds the economic issues of the country as high level of information and knowledge can
leads to heavy employment, but there is least number of people are literate and they have
unemployed indirect leads to financial issues, debt, family break down, homelessness etc.
Socio-political factors: Aboriginals and Torres straits islander people are facing many political
issues like discrimination, community rejection, society may not be accepted all Australian
people aren't wanted to talk them. Australian Government also not take care of them. Some
people have conflicts regarding Torres society or community, Tariffs and taxes are heavily apply
to this community.
QUESTION 8
The impact of cultural diversity at any workplace have both positive and negative effects
because team members are from different backgrounds, experiences and cultures. It could lead to
cause the discrimination among the workers because of the diverse group. Diversity and
differences with in team members can leads to poor communication, misunderstandings,
conflicts, reduced the teamwork also people leaving the organization and loss of productivity.
Diversity can also affect the organization in many ways the negative effect may include the
miscommunication, creation of language barriers and dysfunctional adaptation behaviour.
Diverse workers have different opinions, thoughts, beliefs, values and traditions. Poor
communication can cause the more conflict between the team members and it is one of the
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biggest adverse impact of diverse group and this can also harm the organization as well as the
team members. Positive effects of diverse group increases the tendency of organization because
diverse group with different people have the variations in their thoughts, ideas and innovations
which can helps in creating the new innovation for organization that is beneficial for the
company. Gathering information, skills and knowledge can promotes the organization growth
and also helpful for the entire working employee. Knowledge of diverse group of team can
encourage the strengthen of weak team group by sharing the relevant information, better
communication helps in building the trust among the worker people and also with the
organization.
QUESTION 9
Mangers of different cultural groups can decreases the risk of workload and pressure.
Diversity provides benefits to the organisation as well as the individual working employee by
creating an environment of tolerance innovation and differences. Workplace having a diverse and
inclusive workforce can improve the company's growth. Diverse group are made of people with
different gender, ability, educational background, religions and work experiences. There are
many resources that need to work effectively with diverse group such as:- Clear communication:- At the workplace, the language barriers may also the factor of
creating misunderstanding, confusion and conflicts. It is most important to set protocols
regrading communication that may help people to easily understand the communication
with each other. It also involves communication type such as face to face, telephonic or
by e-mails which is relevant for all working member. Information sharing:- Sharing information with team members is always benefits for
the organization and other team members. Developing affecting trust between the team
members involves interpersonal thoughts, skills and experiences and sharing information
and update regarding the organization which may helps in promoting the group
knowledge of the skills that enhances the group efficiency because individual understand
better by sharing the knowledge and skills with each other.
 Cultural intelligence:- Cultural intelligence increase the exchange of ideas and
information of diverse group of people which helps in enhancing the creative
collaboration and improves group performance because different people have varieties of
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new ideas and thoughts which are helpful for the organization and entire working
employee.
QUESTION 10
There are several influence or affect on people and group attitude that may affect the
diverse group in Australia. The affect may be due to religion, media, language, individual
upbringing and culture and workplace policies. This all impacts the way person used to conduct
their work, tackle challenges, resolves the conflicts and the preferred language and behaviour
the person uses. People attitude and culture pattern will impact a persons perspectives, believes
and fear which affect the social work and their results. However Australian people are
respectful and tolerant and maintain a separate entities between state and religious groups but
many schools and hospitals, old age facilities are run and funded by religious organization so
diverse group in Australia are always doubtful and believes that dis-benefited if allowed to
practice their faith.
Using phrases and irrelevant gesture can also impact the person prospective about the
things. Stereotyping and continuously using inappropriate terminologies will destroy the
cultural bonding. The company policies can influence someone on their conductance at
workplace or the company strategies about achieving their goals and mission by valuing
diversity and respecting culturally diverse staff or clients and their families also. Media plays a
vital site for public discussion and awareness. The media is generally known as second most
frequent platform that where racism happens that's why it is important to notice the impact of
how media represents ethnic diversity. Media has power to internalizes and validates views on
racism.
QUESTION 11
Diversity practice are the action that understand and recognize the practices the people
perform. Treating everyone with equal amount of respect and dignity is a key part for
appreciating others irrespective of their differences.
For example, while working in a company there was a person from other nation who is not able
to communicate its needs properly, which makes him nervous or anxious. His team members
have decided to spend some time to understand his basic language and help him to practice the
language more used in working environment. This will make him comfortable in workplace and
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also helps the company to deal with foreign clients. By spending time with them the person
comes to know about the culture of the office and the particular surrounding environment and
the his colleagues come to know about the culture of his nation too, which they celebrate al
together now. It reduces the disesteem and partiality. By not excluding the people or brining
unnecessary inappropriate attention to what sets them different from other improve the
interpersonal relationship due to the reason that it treat the other person with dignity as well as
respect. Expressing interest in others culture differences and respecting are important part of
diversity practice . Sometime acknowledging the differences, enables the person to realize the
struggle people faces due their identity. Discharging internalized impulses and accepting the
experiences of people who are different from others can help in bringing sympathy or
understanding and remove the feeling of alone or unconnected and improve the interpersonal
relationships.
QUESTION 12
The cultural influences can leads to major cultural difference between Aboriginal /Torres
strait islander and normal Australian people, The main stream Australian culture can absorbed
the practises of Australian diverse community or aboriginal manifest that, they bring with them
food, cultural practises and lifestyles. Australia adhere with the white Australian policy, where
aboriginals do not follow any kind of policies. The different cultural communities have different
types of influencing factor like Social, economical and political factors. They are influence and
impact on the society in their own way , The major impact on the cultural difference as every
group can make their own community. So, the overall Australian people can face many issues
which can follow on to the cultural influenced society. The migration of the Australian people
can also leads many cultural changes like some cultures or tradition are gone with them and
some cultures can be implemented, The political, economical and social cultures are the major
factors that can affects the Australian communities like Aboriginal and Torres Strait Islander
people, It can be of any types like Health issues, financial issues, Social or community issue and
many more.
The tariffs, taxes, political stability, environmental law, labour law these all are comes
under political factor. The factors that affect wealth, religion, buying habits, family size,
structure and population density are follows social factor. The last economic factor includes
exchange rate, tax rate, inflation, law and policies, wages and all government policies.
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F) Part – 1
Answer1
All humans should be treated equally and with same dignity. Fadi has right to right to
food which says that every individual has the right to feed, which comes under the act right to
life. Fadi also have right to be treated equally in their workplace without having any
discrimination on the basis of their civilisation, social class or religious belief. Workplace should
have a friendly surrounding where there is no discrimination of minority and majority class
which comes under the right to freedom of speech or belief. Opinions and needs of every
employee should be taken under attention.
Answer 2
First action Fadi should take is they should directly guide the canteen helper about how to
prepare food authentically and then after they should inform about the issue the Muslim minority
is facing at the workplace to their heads directly. The changes they need to make in work culture
to make them feel equally, should be expressed to the authority to. When their issue not solved
then Fadi should complain about the unbiased behaviour. Their workplace is Australia, where to
protect public health and their safety The National Food Standards Australia New Zealand act
came in around 1991 which aims to help Australians to take better choices about the food they
take in. Fadi need to fire the complaint under the local food council as the state imposed the food
standard code. To file case in legislation Fadi should have to fill certain details which include
basically the name, address and Fadi phone number followed by the the brand name food type its
size. This information also includes the details about the name and the location from where the
food has been taken.
Answer 3
Three strategies that can help to solve the Fadi problem is primary Fadi need to be in
direct touch to the food authority of the workplace, need to discuss the problem they are facing at
canteen which is based on western pattern fully. There is no availability of food according to
their choice and need, when asked for the preparation authentication the canteen boy have not
responded. Other than this Muslim co-worker can addresses their problem by directly
communicating their issue to respective reporting manager. They can directly tell them about the
inequality they are facing in the workplace and not satisfy with food provided to them. In case
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the action are not taken then employee can directly contact to mangers or the head of the
company.
Answer 4
Authorities can offer Fadi choice by ensuring them that they will be treated equally like
the other employs. Regular training and motivational sessions will be provided to them which
will help the m to succeed in their growth and professional development. Organization also need
to update their regulation and guidelines which favour all the employs equally. They should
impose the menu according to the Muslims employ need and food prepared for the should be full
of authentication. A fair chance of opinions should be provided to them and everyone in
workplace should treat them with full dignity and respect.
Part-2
Social biases are seen in my day-to-day life. This can be seen in public where minority
group is treated without any respect as unfair treatment on the basis of social class is seen. Minor
groups receive low quality services as compared to high class. This biases is mainly seen in
workplace where the one having connection with the leads or higher authority have more
preferences than others. The selection is not done on the basis of talent or the ability of the
candidate but the reference matters the most. These preferences or the negative perceptive,
decline down the employs motivation and development which also impact the growth of
organization to. These actions are basically the barrier to the equal treatment of the employ. Bias
nature is not only seen between the majority or minority class but also the gender difference is
seen in workplace where it is preconceived that women can’t be provided with the
responsibilities as they are the home maker. Men are the better leaders they can control the
unanticipated consequence brawnier.
My limitation is basically I overthink and over analyse a lot. Social limitation is basically
the barriers set by the individuals to be distinct from the cultural or social gatherings. One set
these barriers because they doubt their decision making power or the way they will handle the
stressful situation. They are also afraid of being judged by others and then these others will get a
chance to make a fun of their actions. My overthinking I basically occur due to the unfair
environment I attain during my workplace because of the biased behaviour my growth has been
stopped and didn't even get any appraise for the work I do. This is now imparting my mental
health as I’m getting trouble in concentrating on projects and can’t sleep to.
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To be social aware, I should be able to recognise the factors which are responsible for
degrading my overall effectiveness and growth graph. This includes basically the self-analysis
which consist of many factors which mainly are to do the analyses of factors which make me
uncomfortable or conscious. One should always try to learn the good habits from your colleges,
ask them about the changes they feel you need to done to increase your efficiency in workplace.
The feedback they provide should be honest. Should focus on to improve the positive body
language as it will directly increase the self-esteem and confidence while delivering your content
to others. These practices will help to taker better judgement accordant to the short term or the
long term necessarily of individual, this will also help to improve the relationships and mainly it
balances the moods to. One should practise meditation daily that is an easy procedure to be
attentive about breaths one take. This practise helps to lower anxiety and overthinking. This can
also be improved by making short travel plans with family provide you with some break and
helps to bring a strong energy back. This also can be done by learning some new skills as it will
occupy our mind from overthinking.
Part 3
Task 2
Administrative Assistant- I am feeling proudly, All the members of our company is from
Australia, and we can create a community with the Australian people. I inform you that
from the next week one new person will added in our company his name is Lucca. I
inform you that, Lucca is newly shifted in this country along 6 months and his English
proficiency is not so good. He can speak and understand a little English.
Manager- Sir, Can I buddy up with Lucca? For induct him with reception and staff areas.
Administrative Assistant- I realized that the induction is wrongly, I notices that Lucca
pronounced words wrongly and but don't have taken time to informs the manger take ad
hoc adjustment to the Lucca.
Lucca- arrives at work
Administrative Assistant- introduced himself to Lucca
Administrative Assistant to team member- He is Lucca, from Italy joined our office from
today onwards
Team member to Lucca- hi Lucca, where are you from, which ascent do you prefer.
Team member- sorry, can you repeat it please
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Lucca to administrative assistant- sir, I am finding it hard to settle in this new environment as
well as new country could not understand the basic language and misses my family and
friends.
Administrative assistant- don't worry Lucca, I am here to support you in every manner I can.
Administrative assistant- I feel pity for Lucca, if manager had informed me earlier, I would
have arranged a better induction for him.
Task 2
Administrator assistance: - Sir, I have heard some comment in our office premises regarding
the aboriginal people and their relative backgrounds. I feel we must do some activity to
acknowledging the other staff member about the aboriginal background. As I can
understand the feeling or criticism they are facing because my ancestor is also from
aboriginal traits. I don't want to create a scene and also don't want to see my colleagues
get bullied for these irrelevant things. I would request you to please arrange an activity
regarding cultural diversity.
Manager: - sorry to hear this, I am quite upset and appreciate your sensitivity towards your
supportive concern regarding the team members. I will assure you that all the members
are separately spoken about the cultural sensitivity. And very soon I will arrange a
educational and training program regarding the cultural diversity.
Task 3
Administrator assistance: - as I arrived at office, I found a disabled person arriving in wheel
chair and struggling hard to get through the door of building.
Administrator assistance to staff member: - I am assistant in administration, could you please
help them by removing some chairs and managing space for the wheel chair in waiting
room.
Administrator assistance: - I think waiting area and the access to the building is very hard for
disabled people. Tomorrow is a staff meeting; I should bring this problem in everyone
concern. I should suggest the higher authority to create a disabled friendly environment.
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