Strategies for Claude and Ray's Reunion

This document provides strategies to enable Ray to visit Claude and spend quality time together, along with the potential effects on Claude's health if they remain separated. It also suggests community support organizations for advice.

Contents
a) Message to Student...........................................................................................................3
c)Student Overall Assessment Record Sheet....................................................................5
e)Pre Assessment Checklist................................................................................................7
f)Student Assessment Cover page......................................................................................9
Activity 1A – PC 1.1........................................................................................................11
Activity 1B – PC 1.2........................................................................................................12
Activity 1C – PC 1.3........................................................................................................13
Activity 1D – PC 1.4........................................................................................................14
Activity 2A – PC 2.1........................................................................................................15
g)What effect do you think Ray’s sister is having on Claude’s emotional and
psychological well-being?..................................................................................................15
h)Suggest at least three strategies could be put in place to enable Ray to visit so that
they can enjoy some intimate time together?..................................................................15
i)If nothing is done to bring Claude and Ray together how might this effect his health
over a period of time? Suggest four possible effects.....................................................16
j)Research community support organisations that Ray or Claude could contact to
obtain advice about their problems. List two organisations and provide their web
addresses.............................................................................................................................17
Activity 2B – PC 2.2........................................................................................................17
Activity 2C – PC 2.3........................................................................................................18
Activity 3A – PC 3.1........................................................................................................19
Activity 3B – PC 3.2........................................................................................................20
Activity 3C – PC 3.3, PC 3.4...........................................................................................21
Activity 4A – PC 4.1, PC 4.2...........................................................................................23
Activity 4B – PC 4.3, PC 4.4...........................................................................................26
a)What does a cultural interpreter do?.............................................................................26
k)What is the role of a language interpreter?...................................................................26
l)Assessment 1: Underpinning Knowledge Questions Assessors Feedback .............28
m)Assessment 2: Research Work/Project (Q & A)...........................................................30
b.Research the Aboriginal and Torres Strait Islanders. What things are of specific
importance in this culture that would need to be considered when providing health
and community services? ................................................................................................38

c.What are four access and equity issues that Aboriginals and Torres Strait Islanders
face when being provided health and community services?.........................................39
i.Is this an example of cultural inclusiveness? Why/Why not? .....................................40
ii.How would you feel if you were in Shazia’s position?.................................................40
11.Answer the below questions.........................................................................................41
a.How effective is visual imagery when communicating information to ethnic
groups?.................................................................................................................................41
b.Provide at least three examples of universal imagery or colours used within the
workplace (you may draw examples where required).....................................................41
n)Assessment 2: Research Work/Project Assessor Feedback......................................44
o)Assessment 3: Simulation / Workplace Observation...................................................46
p)Simulation / Workplace Observation 1..........................................................................46
q)Simulation / Workplace Observation 2..........................................................................47
r)Simulation / Workplace Observation 3...........................................................................48
s)Assessment 3: Workplace Observation.........................................................................49
t) ............................................................................................................................................49
u)Assessment 3: Simulation / Workplace Observation Assessor Feedback ...............50
Message to Student
Please ensure you read the Assessment Information booklet and the Student Handbook provided to
you in your Learner App. Ensure you understand the assessment process.
These booklets provide important information such as:
 Overview
 Written work
 Active participation
 Collusion
 Who are you being assessed by
 Competency outcome
 Additional evidence
 Confidentiality

 Assessment appeals process
 Recognised prior learning
 Special needs
 Reasonable adjustment
 Assessment guide
 Assessment submission
 How should I format my assessments?
 Written work
 How should I reference the source of information I use in my assessments?
 Return of assessments
 Plagiarism
 What about copyright?
This assessment is a mixture of closed and open book questions, you will be required to
research different sources of media i.e. internet, text books and in the Student Guides
provided to you.
Please provide your answers using your own words. Do not copy or plagiarise from any of
your sources.
CHCDIV001 – Work with diverse people
For all documentation on the performance criteria and assessment requirements of the unit
CHCDIV001 Work with diverse people, please refer to the training.gov.au website using
this link. https://training.gov.au/Training/Details/CHCDIV001

Student Overall Assessment Record Sheet
Unit Code and Title CHCDIV001 Work with Diverse People
Student Name
Student ID
Unit Start Date
Assessment Items
A
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Result
S = Satisfactory
NS = Not Satisfactory
DNS = Did Not Submit
C = Competent
NC = Not Competent
Date of
Comple
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Assessment 1
Knowledge/skills
Assessment e.g.
Questions & Role Plays
S NS DNS
Assessment 2
(if required) Project based activities S NS DNS
Assessment 3 Simulation / Workplace
Observation S NS DNS
Final Assessment Result for this unit C N
C

Feedback to Student
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Assessor Name & Signature: ____________________________________ Date:
__/___/____
Student Declaration: I declare that I have been assessed in this unit and have been
advised of my result. I also am aware of my appeal rights.
Signature: _____________________________________ Date:
_____/______/______

Pre Assessment Checklist
Student Name:
A
s
s
e
s
s
o
r
N
a
m
e
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Unit Start Date:
L
o
c
a
t
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Unit Code and Name CHCDIV001 Work with
Diverse People
Checklist for Conducting the Assessment 
Student confirms readiness to be assessed 
Time and date of the assessment was diarised and agreed to by the student 
UnitDue Date: Time: Location:
Criteria against which the students performance will be assessed are explained to
the student 

Student has read the Assessment guidelines document where assessment
methods, processes and documentation about assessment have been explained to
student.

Has student any special any special requirements? Please list special requirements:

Confidentiality of assessment outcome has been explained. 
Right to appeal assessment decision has been explained to the student. 
All hygiene, Work, Health and Safety requirements have been met as per
orientation pack. 
Instructions to the
Students
 Should you
not answer
the questions
correctly, you
will be given
feedback on
the results
and your gaps
in knowledge.
You will be
given another
opportunity to
demonstrate
your
knowledge
and skills to
be deemed
competent for
this unit of
competency
 If you are not
sure about
any aspect of
this
assessment,
pleases ask for
clarification
from your
trainer.
 Please refer to
the Australian
Nursing and
Training

Services
Student
Handbook for
more
information.
 If you have
questions and
other
concerns that
may affect
your
performance
in the
assessment
please inform
the assessor
immediately.
In signing this form,
the student
acknowledges that
s/he is ready for
assessment and that
the assessment
process has been fully
explained. The
assessment
information gathered
(including student
name, but no other
personal details) will
be used by the
training organisation
for specific record
keeping purposes.
Student’s Signature:
Assessor’s Signature:

Student Assessment Cover page
Students to complete when submitting assessments
Unit Code and Title CHCDIV001 Work with Diverse People
Student Name
Student ID
Student contact
Unit Start Date
Student Declaration:
I declare that the work
submitted is my own
original work and has not
been copied or
plagiarised from any
person or source
(published or otherwise)
without acknowledgment
in the text.
I am fully aware of the
penalty of plagiarism.
Signature:_________________
_______________________
Submission Date:
_____/______/______

Assessment 1: Underpinning Knowledge Questions
Complete the following activities individually or in a group (as applicable to the
specific activity and the assessment environment).
Activity 1A – PC 1.1
Student
Name
Student ID ANT00000___
__
Reflect on your own social
and cultural values and
beliefs.
Social and culture values as
well as beliefs has been
helpful in overall growth
and development of
business. This has helped
me in enhancing my
attitude towards diversity
and different cultures.
What can you do to
prepare yourself to work
with all types of different
cultures some of which will
have values and beliefes
very different from your
own?
In order to prepare myself
to work with different

types of culture which
has very different values
and belief as my own I
have try to understand
different cultures. This
has helped me in
changing my perception
towards other cultures.
Activity 1B – PC 1.2
Student
Name
Student ID ANT00000___
__
If you were unsure of the
cultural needs of a particular
person, how would you go
about finding out information
about that culture?
In order to understand
cultural needs of a
particular person, I will try
to understand and
collect information about
it. So that I can get
complete clarity over the
culture.

Activity 1C – PC 1.3
Student
Name
Student ID ANT00000___
__
1. What is meant by
non-judgemental
practice? What
values may affect it?
Non judgemental practice
refers to the behaviour of

a person in which they
accept other individual in
the way they are. They
do not judge a person on
the bases of their attitude
and other factors. This
will affect the value of
understanding and
appreciating others as
well as develop better
relationship.
2. You are talking to
a friend outside of
work about the
number of
multicultural clients
where you work. He
says ‘How do you
manage to work with
all those different
kinds of people?
How do you know
that you are not
going to offend
someone by
mistake?’
I have very strong value
and I respect each and

every culture. From this I
am very sure that I willl
never offened any one by
mistake also.
Activity 1D – PC 1.4
Student
Name
Student ID ANT00000___
__
Claude is a new client at New
Greens Aged Care Facility. He
has come into aged care as
he has had a stroke and his
male partner Ray is no longer
able to look after him. Claude
is finding it very difficult to
adjust to life at the facility.
Ray’s sister brings him in to
visit Claude once a month as
he is unable to drive, but she
has never been able to accept
their homosexual
relationship. After 20 minutes
or so she insists on leaving.
Claude confides to his
carer that he misses Ray
terribly. He might as well
not come to visit anymore
as his sister glares daggers
at them if they so much as
hold hands and says they
are disgusting. He would so
love just to share some
love and affection.

What effect do you think
Claude’s separation from
Ray is having on his
emotional well-being?
This will have negative
effect on emotional well
being due to separation of
Claude from Ray. Claude
miss Ray and he felt terrible
on the behaviour of his
sister towards them.

Activity 2A – PC 2.1
Student
Name
Student ID ANT00000____
_
Please refer to Case study in Activity 1D and answer the following questions:
What effect do you think Ray’s sister is having on Claude’s emotional and psychological well-
Ray’s sister is having huge negative impact over emotional of Claude. She is not letting them m
Suggest at least three strategies could be put in place to enable Ray to visit so that they can enjoy som
Suggested strategies are mention below:
 Ray should visit Claude but ask his sister to give them some time alone to talk in private.
 Ray should ask Claude out for dinner
 Ray should ask Claude to visit him often at the Green Aged Care Facility

If nothing is done to bring Claude and Ray together how might this effect his health over a period of ti
effects.
This will have impact over their emotional health. This would lead to depression and mental illness. The
other people
Research community support organisations that Ray or Claude could contact to obtain advice about t
organisations and provide their web addresses.
Equality Federation and website is https://www.equalityfederation.org/
LGBTQ Victory Fund and website is https://victoryfund.org/

Activity 2B – PC 2.2
Student
Name
Student ID ANT00000___
__
1. How could you
develop or improve
your social and
cultural awareness?
Provide at least three
strategies.
There are various ways which
will help an individual to
develop as well as improve
social cultural awareness. The
key strategies for which will
improve my social and
cultural awareness is mention
below:
 It is essential to pay
attention which will
help in providing
information about the
difference in culture.
 By celebrating
traditional of different
cultures as well as
understand their
festivals and customs.
 Communication skills
will help in bridge the
culture gap and
improve awareness
about different
culture.

2. Provide at least 3
methods of
improving and
promoting
inclusiveness of
culture and diversity
in the workplace.
Different ways to promote
and improve culture and
diversity at workplace in
mention below.
 Provide training so
that employees has
better idea and
information about
different cultures.
 By providing
acknowledgement
and honour to
multiple religious as
well as culture
practices.
 By fostering diversity
in thinking of
employees as well as
promoting different
cultures.
3. In one short
paragraph, briefly

explain how
everyone is
responsible for
cultural inclusiveness.
Each and every person play a
crucial in organisation and
they are responsible towards
cultural inclusiveness. It is
very important that
employees accepts each other
culture as well as show
respect towards others.
Activity 2C – PC 2.3
Student
Name
Student ID ANT00000___
__
Define cultural safety
and how you ensure it
in the workplace. Give
three examples.
Cultural safety refers to
the concept of developing
safety regarding different
cultures. There are
various ways to ensure
culture safety in the
workplace. Three major
ways are mention below
in detail.
 Developing trust
between
employees of
different cultures.
 It is important to
show respect and

value towards
other employees
as well as
communicate in
effective manner.
 Cultural safety will
be ensure at
workplace by
removing
stereotypical
barriers between
employees.

Activity 3A – PC 3.1
Student
Name
Student ID ANT00000___
__
How can you show
respect for diversity in
communication?
There are different ways
which will help in showing
respect for diversity in
communication such as
 It is essential to
speak slowly as
well as clearly in
order to
communicate in
effective manner.
 It is very important
to use correct and
appropriate words
to express ideas
and thoughts in
front of others.
 Person should
maintain normal
volume and right
pitch while
communicating
with others.

Activity 3B – PC 3.2
Student
Name
Student ID ANT00000___
__
Describe three verbal
and three non-verbal
communication
techniques to maintain
relationships, mutual
trust and confidence.
VERBAL (techniques)
Verbal communication refers to
a style of communication in
which a person in interaction
with other person. This type of
communication includes use of
sound and words in order to

communicate with other. There
are different techniques that will
help in maintain relationship,
mutual trust and confidence.
 In order to develop better
verbal communication it
is essential to keep mind
open as well as avoid
judgements.
 Distractions should be
avoided in order to
communicate properly as
well as listen clearly.
 Using right pitch as well
as volume while
communicating with other
is very important as it will
help is transferring
message in better
manner.

Activity 3C – PC 3.3, PC 3.4
Student
Name
Student ID ANT00000___
__
1. How can you
overcome language
and cultural
barriers? Give a
general overview of
options in no more
than 150 words.
It is very important to
reduce language and
cultural barriers while
communicating with each
others. This will leads to
effective and efficient
communication between
two people as well as
proper flow of
information. Language
barriers majorly consist of
issues in effective
communication that occur
due to lack of
understanding about the
different language. This
barrier also occur
because different
languages as same
words with different
meaning. Cultural
barriers refers to issues
in people due to

differences in culture.
There are different
culture which affect mind
set as well as attitude of
a person. Different ways
to overcome language
and cultural barriers are
mention below.
 In order to
overcome
language barrier, it
is essential to use
plain and simple
language which is
easy to
understand by
each and every
one.
 For overcoming
Cultural barrier, it
is important to
respect each and
every culture. This
will help in
developing better
relationships as
well as
understanding
different culture.
2. Describe at least three
effective strategies that
could assist with

communication when
there is a language
barrier.
There are different strategies
which can assist with
communication in order
to reduce language
barriers. These strategies
are mention below in
detail.
 It is very important
that speaker has
complete idea about
the language in which
they are
communicating. This
techniques will help in
using correct and
appropriate words as
well as lead to
effective
communication.
 In communication
process, it is essential
to show respect
towards other. By this
language barrier can
be reduced and help
in transferring ideas in
better manner.
 It is significant to use
common language
which is easy
understood by both
side. This will help in
reducing the usage of
wrong and
inappropriate word.

Activity 4A – PC 4.1, PC 4.2
Student
Name
Student ID ANT00000___
__
1. Identify three issues
that may cause
communication
difficulties and
explain how you can
overcome them.
ISSUE
Ego and attitude: This issues
is related to perception or
attitude of a person towards
others. This will lead to
understanding and taking ideas
or thoughts in negative manner.
Lack of interest: This issues
occur when listener is not at all
interest in listening to speaker
or speaker is not able to
communicate in better manner.

Wrong tool of
communication: This problem
is related to the tool that is used
while communicating though
and ideas.
2. Write a brief (50-100
word) commentary
on each of the
following scenarios,
considering how
social and cultural
diversity may have
played a role in the
misunderstanding
occurring. You may
conduct research on
the cultures of those
in the scenarios if
you are not sure.
Scenario One
There has been a
misunderstanding
between a worker
and a CALD client.
The worker made a
joke about one of
the client’s children
and the client
became very upset.
The worker doesn’t
understand how she
has caused offence
– it was meant to be
funny.

In this situation
worker has try to
make a joke in good
manner and she end
up at upsetting the
CALD client. The
major reason for this
could be different in
culture as well as
language. This barrier
has played a crucial
role in creating
differences between
clients and workers.
Scenario Two
A female worker
tried to greet an
Orthodox Jewish
male client by
warmly shaking his
hand. He refused to
shake her hand, and
the worker was
offended.
Orthodox Jewish male
client belongs to culture
as well as community
which is based on
traditional rules. In this
culture there is huge

difference between girl
and boy. They do not
refers to shake hands
with other gender person.
So this is the main
reason why male client
has refused to shake
hand with female worker.
Scenario Three
A community worker
attends a meeting
with an Aboriginal
family. It is a very
hot day and she is
wearing a short and
revealing dress. She
notices that the
family seem to be
irritated and upset
with her, even
though she is being
polite and
professional.
In this case a female
worker wear h short and
revealing dress while
meeting with an
Aboriginal family. She
was very polities as well
as professional with
family member but they
were very upset with her.
This is because of her
dress. They found it very
offensive to wear such

cloths at their place.
Activity 4B – PC 4.3, PC 4.4
Student
Name
Student ID ANT00000___
__
1. In what instances
would you need to seek
assistance from other
people or services such

as interpreters? Provide
at least three examples.
I would take assistance from
people and other services
such as interpreters in order
to understand the language
clearly and revert correctly
without any mistake.
2.
a) What does a cultural
interpreter do?
Cultural interpreter will help
in understanding the
culture in correct
manner as well as
provide each and every
detail about the culture.
What is the role of a language
interpreter?
Its role is to help people
communicate properly as
well as provide correct
words to effective floe of
communication. This is
helpful in reducing
language barrier and
communication without
mistakes.

Assessment 1: Underpinning Knowledge Questions Assessors Feedback
This should be used by the trainer/assessor to document the student’s skills, knowledge
and performance as relevant to the unit activity. Indicate in the table below if the student is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is
required.
The assessor must
provide evidence with
the assessment tool. For
written questions the
assessor must provide
the student’s original
written responses. For
verbal questioning, the
assessor must provide
dot points as a minimum
on the student
responses.
For details on how to
conduct and
contextualise this form of
assessment, please refer
to the questioning
checklist explanation in
the assessor guide.
Student’s
Name:
Assessor’s
Name:
Attempt 1 2 3
Feedback to
Student:

Result Satisfactory Not Yet
Satisfactory
Assessors Signature: D
a
t
e
:
Students Signature: D
a
t
e
:

Assessment 2: Research Work/Project (Q & A)
Objective: To show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
 Concepts of cultural awareness, cultural safety and cultural competence and how these impact
different work roles
 Concepts and definitions of diversity
 Own culture and the community attitudes, language, policies and structures of that culture and
how they impact on different people and groups
 Features of diversity in Australia and how this impacts different areas of work and life:
o political
o social
o economic
o cultural
 Legal and ethical considerations (international, national, state/territory, local) for working with
diversity, how these impact individual workers, and the consequences of breaches:
o discrimination:
 age
 disability
 racial
 sex
o human rights:
 Universal declaration of human rights
 relationship between human needs and human rights
 frameworks, approaches and instruments used in the workplace
o rights and responsibilities of workers, employers and clients, including appropriate action
when rights are being infringed or responsibilities not being carried out
 Key areas of diversity and their characteristics, including:
o culture, race, ethnicity
o disability
o religious or spiritual beliefs
o gender, including transgender
o intersex
o generational
o sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual
 Key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures,
including:
o social, political and economic issues affecting Aboriginal and/or Torres Strait Islander
people
o own culture, western systems and structures and how these impact on Aboriginal and/or
Torres Strait Islander people and their engagement with services
 Potential needs of marginalised groups, including:
o protective factors
o physical, mental and emotional health issues/care needs
o consideration of impacts of discrimination, trauma, exclusion and negative attitudes
 Resources that support individuals and organisations to embrace and respond to diversity
o language and cultural interpreters
o imagery
 Influences and changing practices in Australia and their impact on the diverse communities that
make up Australian society
 Impact of diversity practices and experiences on personal behaviour, interpersonal relationships,
perception and social expectations of others.

Answer each question in as much detail as possible, considering your organisational
requirements for each one.
1. Define the terms Cultural awareness, cultural safety and cultural confidence and
provide a statement of how these impact your work.
Term Definition
Cultural awareness
This can be describe as a way of understanding about
different cultures as well as difference in people belong
to various culture.
cultural safety
This includes the cultural environment which is safe and
secure for each and every citizen. It is important to
protect the culture as well as safeguard it properly.
cultural confidence
This refers to development as well as creation of
contemporary culture. It is based on the needs and
creation of culture which is able to meet with traditional
culture as well as development of innovation.
How do these impact your work? Culture awareness, culture safety as well as culture confidence
will have positive impact over organisation. This will help in development of workplace with
positive and friendly environment. ............................................................................................................
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2. Explain diversity and how you can respect diversity in the workplace.
Diversity refers to a team which consist of combination of different elements as well as people at
one place. It is very important that workplace as positive diversity where employees of different
cultures are working together. This will help in promoting different culture and understanding
diversity properly. ......................................................................................................................................
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3. Answer the question below
a. How could you develop or improve your social and cultural awareness? Provide at least three
strategies.
It is very important to develop as well as improve social and culture awareness. This will help in
gaining better understanding about each and every culture and enhancing social awareness.
Different strategies for improving social and culture awareness in mention below.
 Understand as well as learn about different traditional celebration and festival of various
culture.
 Social and culture awareness could be developed by training about various cultures.
 Promoting culture as well as social awareness issues at different platforms.
b. Briefly explain how everyone in the workplace is responsible for cultural inclusiveness.
Every employees play a crucial role for culture inclusiveness. In this manager is responsible for
promoting different culture as well as showing respect towards each and every culture. All staff
member needs to follow rules and policies that that specifically developed by company regarding
cultural inclusiveness. ................................................................................................................................
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c. Provide at least three of Act’s that support culture and diversity in the workplace?
There are different Acts that are developed to support culture and diversity I workplace. Three Acts
regarding culture and diversity is mention below......................................................................................
Anti discrimination – This act is developed in order to reduce the impact of discrimination for the
organisation. This provide guidelines to company and they have to provide equal work
opportunities to irrespective to their race, gender, colour and so on. ....................................................

Equality Act – This act provide right and equal opportunities to each and every employees working
in organisation. This will help developing better culture and offering right opportunities to
employees. .................................................................................................................................................
Legal services – This act will help in full filling needs and requirement of each and every employees.
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4. How does diversity effect employment and the economy in Australia?
Diversity will have positive impact over employment and economy in Australia. This will in
increasing economic rate of the nation as well as increase employment rates. This will have positive
economic effect by enhancing GDP of Australia. .......................................................................................
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5. There are problematic issues that older people, the disabled, immigrants and the LGBTI community
face everyday whilst living in the community.
In the table below provide an example of an issue and consequences of breaches for each of these
groups.
Example of Discrimination Consequences of breaches
Age
Its example include dismissal of
young worker on the basis of
age.
This will have impact over career
and personal life of individual.

Disability
This includes does not
considering disable candidate
suitable for employment
This is will negative impact over
confidence of person as well as
their skills and talent.
Racial
Behaving in inappropriate
manner due difference in
religion, colour and background.
This will affect social life as well
as safety of a persn.
Sexual
For example providing job
opportunities on the basis of
gender.
This will have affect over the
career growth as well as financial
development of person.
6. In your own words (DO NOT just attach) explain in brief all 30 articles of the
universal declaration of human rights.
Born free and equal
No discrimination
Right of life
No slavery
Freedom from torture
Right of recognition
Equality right
Remedy rights
No arbitrary detention
Fair Trail rights
Innocent till proven guilty
Privacy right
Move freedom
Asylum right
Nationality right
Marriage and family

Prosperity right
Religion freedom
Freedom of expression
Public assembly rights
Democracy rights
Social security
Worker rights
Right to play
Food and shelter
Education right
Copyright
Free and fair world
Responsibility
Right are inalienable
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7. What is the difference between human needs and human rights?
Human needs and human rights are very different from each other. Human right includes all those
rights which help in expressing their thoughts ideas and social security. Human needs includes all
those necessary requirement which is important for living a healthy life. ..............................................
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8. For each area of diversity listed below, describe in detail their characteristics and
factors that may affect people in the group:
Diversity Characteristics Factors
 Culture,
race,
ethnicity
-People of different cultures live
in a society, but the ones who are
more in number, are dominant.
The people who are more in number
are generally the real natives of the
land. So they pre-dominantly
suppress those less in number.
 Disability
People suffer from one or other
disabilities, some physical, some
mental.
External factors, might be caused
due to some accident mental
trauma.

 Religiou
s or spiritual
beliefs
People who are more in number
will try to suppress the ones
which are less in number.
Dominant population tend to
suppress the beliefs of ones
smaller in number.
 Gender population is a mix of male,
female and even transgender
Male population is highly
dominant towards the status in
society.
 Generati
onal
society is youth dominated but
not by a big margin as compared
to adults.
Ideologies of adults is more
dominant on youth in certain parts of
the society where modernisation is
yet to take over completely.
 Sexual
orientation.
-In recent times a considerable part
of population has come out for
LGBT rights and many are a part of
the movement.
Straight population tends to affect
the LGBT Community with their
views
9. a. What social, political and economic issues affect Aboriginal and Torres Strait
Islander people?
 Social – These people are facing various social issues such as extreme level of racism as
well as humiliation in society....................................................................................................
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 Political – There are no special right and support provided to these people from
government and political party for their betterment. .............................................................
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 Economic – These people has lowest economic status and they are very poor to full fill
their basic requirements. .........................................................................................................
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b. Research the Aboriginal and Torres Strait Islanders. What things are of specific importance in this
culture that would need to be considered when providing health and community services?
List at least four items of importance.
 It is important to understand their culture.
 Promotion of their culture and values.
 Respect them as well as their culture.
 Provide equal health and community services...............................................................................
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c. What are four access and equity issues that Aboriginals and Torres Strait Islanders face when
being provided health and community services?
In appropriate heath care services.
Lack of support
Financial issues.
Culture barriers...........................................................................................................................................
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10. Answer the questions below
a. Community service organisations must provide employment opportunities and
services for the potential needs of marginalised groups. List at least six groups that could
come under the heading of marginalised groups.
This includes group of :
 Homeless
 Problematic substance use
 Prison
 Offending
 Mental health problems..................................................................................................................
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b. Shazia’s team are organising a team barbecue lunch as part of their Friday activities. To
organise the food, the team sent around a survey so everyone could indicate their food
preferences. Shazia advised that she could not eat pork as part of her Muslim culture. When Shazia
bit into her sausage during the lunch, she questioned the organiser on what the meat was. She
asked them whether they had seen her food preference on the survey. She was told that they
were not able to cater for her as majority of the team opted for pork sausages and it would have
complicated the order.

i. Is this an example of cultural inclusiveness? Why/Why not?
Yes this is a case of culture inclusiveness as in this case Shazia will not be able to eat pork food due
to Muslim culture........................................................................................................................................
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ii. How would you feel if you were in Shazia’s position?
I would have felt terrible if I was at Shazia's position. Because organization have not considered my
preference as well as ignored my cultural values.......................................................................................
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11. Answer the below questions
a. How effective is visual imagery when communicating information to ethnic groups?
This is very effective while communication information to ethnic group as it help in communicating
properly and in effective manner................................................................................................................
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b. Provide at least three examples of universal imagery or colours used within the workplace
(you may draw examples where required).
Examples includes slide presentation, memos and videos.
c. In what instances would you need to seek assistance from other people or services such as
interpreters? Provide at least three examples.
In understanding language.
Better use is words.
Collecting information about culture..........................................................................................................
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12. In one to two paragraphs, explain why Australia is considered a multi-cultural country.
In country includes people from different culture and one on four individual in born overseas. This
country is welcome people of different culture which leads to bring diversity.
It is not discriminating people on the bases of their religion, gender, age, color etc. Which leads to
build a multi cultural country......................................................................................................................
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13. Answer the questions below

a. You are talking to a friend outside of work about the number of multicultural clients where
you work. He says ‘How do you manage to work with all those different kinds of people? How
do you know that you are not going to offend someone by mistake?’
Write down how you would answer your friend.
I would say that it’s fun to work with these people and I have learn many new things from them.
This is very helpful in enhancing my knowledge and understanding about different cultures.................
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b. If you were unsure of the cultural needs of a particular person, how would you go about
finding out information about that culture?
I would read and research about culture and try to gain maximum knowledge about culture as well
as cultural needs of a person. I will communicate with different person in order to increase my
understanding and information about culture...........................................................................................
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Assessment 2: Research Work/Project Assessor Feedback
This should be used by the trainer/assessor to document the student’s skills, knowledge
and performance as relevant to the unit activity. Indicate in the table below if the student is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is
required.
The assessor must
provide evidence with
the assessment tool. For
written questions the
assessor must provide
the student’s original
written responses. For
verbal questioning, the
assessor must provide
dot points as a minimum
on the student
responses.
For details on how to
conduct and
contextualise this form of
assessment, please refer
to the questioning
checklist explanation in
the assessor guide.
Student’s
Name:
Assessor’s
Name:
Attempt 1 2 3
Feedback to
Student:

Result Satisfactory Not Yet
Satisfactory
Assessors Signature: D
a
t
e
:
Students Signature: D
a
t
e
:

Assessment 3: Simulation / Workplace Observation
Simulation / Workplace Observation 1
Student’s Name:
Assessor’s Name:
Date:
Location:
Client /Scenario:
Role Play – Student to
take turns as Saed
and the carer
Saed is 86 years old, he is
frail and depressed. As
a Pious Muslim, one of
his goals is to be able
to pary 5 times a day or
attend the Mosque
every Friday afternoon.
Saed has also
complained that he is
not sure if he is being
provided with halal
meals and this is
causing him to skip
meals, expecially if
meat is serving. Please
demonstrate how you
would recognise and
respect the needs of
Saed
Please tick the
appropriate column
and complete the
sign off section at the
end
Recognises and respects the needs of person with diverse social or
cultural background S NYS N/A

Identifies potential barriers/issues relevant to the needs of the
person (e.g. Language, culture, expectations, beliefs, diet)
Communicates with respect (uses appropriate vocabulary, tone,
body language, eye contact, smiles, where language is a barrier,
uses effective strategies to communicate and seeks the assistance
of interpreters or others)
Identifies potential for misunderstandings, responds effectively and
appropriately relevant to the needs of the person.
Simulation /
Workplace
Observation
2
Date:
Client /Scenario:
Role Play – Student to
take turns as Mrs
Chan (Mr Chan) and
the carer
The care facility has
very diverse
residents, Carers
and Managers. One
of the residents, Mrs
Chan, has
complained to you
but she has very
limited
understanding of
English and tends to

speak in Chinese and
some English words.
Her complaint is that
the facility does not
have any access to
news or television
shows in Chinese
and that she feels
left out. Please
demonstrate how
you would
acknowledge Mrs
Chan’s complaint,
and what steps will
you undertake to
find a solution to her
complaint.
Please tick the
appropriate column
and complete the
sign off section at the
end
Recognises and respects the needs of person with diverse social or
cultural background S NYS N/A
Identifies potential barriers/issues relevant to the needs of the
person (e.g. Language, culture, expectations, beliefs, diet)
Communicates with respect (uses appropriate vocabulary, tone,
body language, eye contact, smiles, where language is a barrier,
uses effective strategies to communicate and seeks the assistance
of interpreters or others)
Identifies potential for misunderstandings, responds effectively and
appropriately relevant to the needs of the person.

Simulation /
Workplace
Observation
3
Date:
Client /Scenario:
Role play – Sutdent to
take turns as Mr
Scott Morrison, Mrs
Jones and the carer
Mr Scott Morrison, is a
staunch Liberal Party
follower and Mrs
Jones hates the
Liberal party. Every
lunch time in the
dining area Mr
Morrison and Mrs
Jones will have an
argument and it is
upsetting the other
residents. Most of
their arguments are
about MrMorrisons
taunting Mrs Jones
that the Liberal
party is going to visit
the facility. There
are times that the
argument gets
heated that Mrs
Jones would walk
out of the dining
area very upset. As a
carer, how woud
you manage the
behaviour of Mr
Morrison and
MrsJones.

Please tick the
appropriate column
and complete the
sign off section at the
end
Recognises and respects the needs of person with diverse social or
cultural background S NYS N/A
Identifies potential barriers/issues relevant to the needs of the
person (e.g. Language, culture, expectations, beliefs, diet)
Communicates with respect (uses appropriate vocabulary, tone,
body language, eye contact, smiles, where language is a barrier,
uses effective strategies to communicate and seeks the assistance
of interpreters or others)
Identifies potential for misunderstandings, responds effectively and
appropriately relevant to the needs of the person.

Assessment 3: Workplace Observation
The candidate must show evidence of the ability to complete tasks outlined in elements and
performance criteria of this unit, manage tasks and manage contingencies in the context of the job
role. There must be evidence that the candidate has:
 undertaken a structured process to reflect on own perspectives on diversity
 recognised and respected the needs of people from diverse social and cultural backgrounds
in at least 3 different situations:
o selected and used appropriate verbal and non verbal communication
o recognised situations where misunderstandings may arise from diversity and formed
appropriate responses
Practical observations will be conducted during Work placement in an appropriate health
care setting.
Students are required to advise ANTS Student coordinator re making arrangements for
Work placement.
Once work placement has been arranged, students will be advised of the Assessors
schedules.
Students will use the CHCDIV001_Observation Checklist as a guide to the activities that
need to be performed in the workplace.
Assessors will use the CHCDIV001_Observation Checklist_Trainer Guide as a guide to the
activities that need to be performed in the workplace.

Assessment 3: Simulation / Workplace Observation Assessor Feedback
This should be used by the trainer/assessor to document the student’s skills, knowledge
and performance as relevant to the summative assessment. Indicate in the table below if
the student is deemed satisfactory (S) or not satisfactory (NS) for the activity or if
reassessment is required.
The assessor must provide
evidence with the assessment
tool. For written questions the
assessor must provide the
student’s original written
responses. For verbal questioning,
the assessor must provide dot
points as a minimum on the
student responses.
For details on how to conduct and
contextualise this form of
assessment, please refer to the
questioning checklist explanation
in the assessor guide.
Student’s
Name:
Assessor’s
Name:
Feedback to Student:

Result Satisfactory Not Yet Satisfactory
Assessors Signature: Date:
Students Signature: Date: