Cheryl Case Study

Running head: CHERYL CASE STUDY
Cheryl Case Study
Name of the Student
Name of the University
Author’s Note:

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CHERYL CASE STUDY
Executive Summary
The main aim of this report is to understand the entire change management program for the
organization of Lakeland Wonders. The change management can be stated as the ongoing
procedure, which takes dedication, expertise and time or efforts for implementing or running
the changes. A proper involvement of staff or people of the organization is required for
change management and might even result to the people getting affected by various changes.
Such distinctive changes by organizational transition affect the teams as well as individuals.
Most of the major disciplines from behavioural science are dealt in this change management
and should be followed effectively. Cheryl Hailstorm, the CEO of Lakeland Wonders has
introduced a change management program in her company. This report has identified the
major strengths and weaknesses of this change management program with details. Moreover,
three change management theories, suitable to the case study are identified here.
Recommendations like engagement with stakeholders and regular meetings are also provided
here for Cheryl Hailstorm.

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CHERYL CASE STUDY
Table of Contents
1. Introduction............................................................................................................................3
2. Discussion..............................................................................................................................3
2.1 Definition of Key Concepts and Relevant Change Theories...........................................3
2.2 Critical Discussion on the Organizational Change Programme of Lakeland Wonders as
being communicated by Cheryl to the other Stakeholders or Managers...............................6
2.3 Integration of Relevant Change Theories or Approaches for Supporting the Discussion
of Organizational Change Programme in Lakeland Wonders...............................................8
3. Recommendations..................................................................................................................8
4. Conclusion..............................................................................................................................9
References................................................................................................................................10

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CHERYL CASE STUDY
1. Introduction
Change management can be stated as one of the most significant systematic approach
that deals with the transformation or transition of the technologies, processes and objectives
of an organization (Carnall, 2018). The documentation is one of the most critical element of
change management process, not only for maintaining the audit trail to roll back, but also
ensuring compliance with the external and internal controls like regulatory compliance. The
following report outlines a brief discussion on the case study of Cheryl Hailstorm. A proper
method of the communication of change, which Cheryl Hailstorm has decided to seek to
implement will be described here. Cheryl Hailstorm was hired by Lakeland Wonders to bring
more effectiveness and efficiency in the business. However, she wants to enter into the China
market with some new ideologies and plans and by bringing changes. This report will
demonstrating the various change management approaches that she had undertaken with
suitable recommendations.
2. Discussion
2.1 Definition of Key Concepts and Relevant Change Theories
For the purpose of managing changes as well as implementing major change theories
or strategies, it is extremely important and vital for avoiding the implementation of random or
irrelevant methodologies and trying to focus on the suitable action plan (Cameron & Green,
2015). Even before adoption of one of the most effective and famous approaches or models,
the respective organization should at first figure out the requirement of changes and the
procedure of these changes providing benefits to the company (Hayes, 2018)..
There are some of the major and the most significant theories and models of this
change management and these are given below:
i) Kurt Lewin’s Three Phase Model: The first and the foremost theory of change
management is the Three Phase Model of Kurt Lewin (Doppelt, 2017). This three phase
model of Kurt Lewin is the concept of repetition of cycles of three distinct phases. Amongst
these three phases, the first phase is thaw phase, in which the individual responsible for
change management tries to overcome the resistance to change. This particular phase is also
referred to as the unfreeze phase. The organization should get prepared for the change and
even for the subsequent fact that this change is quite crucial as well as required. The major
factor of this phase is to explain the organizational members about the importance and need
of such changes in the company and how these changes could bring significant profit