CIS5308 - Management of IT Services: Assignment 2 Report - Zurich Organization

CIS5308 –Management of IT Services

Letter of Transmittal
May 13, 2018
Professorxxxx
Examiner
Professor and Chair in Human-Centred Technology – School of Management and Enterprise
Subject: Report for assignment 2 of CIS 5308.
Dear Professor xxx:
Hereby, I submit my report for the assessment 2 for subject CIS5308. The assessment report is generated
according to guidelines and design according to marking criteria. The report contains proper analysis of
the organization Zurich. The case study is properly analyzed and studied.
The key point of this assignment was the PinkSCAn assessment analysis of the organization Zurich. The
organization is tested according to the analysis of Pink Elephant consultancy.
I am very thankful for the help which I get from you. I am also grateful to get the external and internal
help provided to complete my assignment.
I am sincerely thankful to my professor. The guidance from my professor help me to complete my
assignment.
Thanks & Regards
Student Name
Uconnect ID
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Executive Summary
This assessment is about the case study of the organization Zurich. The Zurich is an insurance company
having an office in various countries like North America, Latin America. In this report a brief discussion
will be given for the organization Zurich. The process of the organization which needed improvement
will be discussed. The ITIL service lifecycle will be discussed in next section of report. And in the last
section of report a case study of Toyota production system(TPS) will be discussed.
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Contents
Executive Summary...................................................................................................................................3
Introduction...............................................................................................................................................5
Section 1.....................................................................................................................................................6
Section 2.....................................................................................................................................................9
Section 3...................................................................................................................................................11
Conclusion and recommendations..........................................................................................................14
References................................................................................................................................................15
Journal.....................................................................................................................................................16
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