Classical Management Theories

Leadership and
management

Table of Contents
INTRODUCTION.....................................................................................................................................3
TASK 1 ..................................................................................................................................................3
P1 Classical management theories and its implement in service industry .................................3
P2 Role of leader and different leadership style in service industry context...............................4
P3 Management and leadership style in Haz, Hazev and Tas......................................................5
TASK 2 ...................................................................................................................................................7
P4 Internal and external factors influencing management style and structures ........................7
P5 Current management and leadership “hard” and “soft” skill.................................................8
P6 Future leadership and management skill................................................................................9
TASK 4 ...............................................................................................................................................10
P7 Comparison of different service industry organisation change management system and
leadership..................................................................................................................................10
CONCLUSION.......................................................................................................................................11
REFERENCES ........................................................................................................................................12

INTRODUCTION
Leadership refer to the activities that are associated with influencing and encouraging
people within the organisation in order to lead towards the success of the organisation. It
includes all the actions related with the employee who will be motivated to perform their
work with full potential. While on other side management relates with planning, organising,
directing and controlling all the operations of the organisations. This is the responsibility of a
management to accomplish the targets and goals by utilising available resources that are
present in the organisation. The present assignment is based on Hazev, Haz and Tas that
operates restaurants chain. In this report impact of digital technology on their management
and leadership style is considered. Along with these different classical management theories
and structure that relates with service industry will be covered in these report.
TASK 1
P1 Classical management theories and its implement in service industry
It is essential for every organisation to execute the theories in their operations which
helps them to improve management in their organisation. There are various classical theories
that are applied in Hazev, Haz and Tas are given below:
Taylor’s Scientific management- FW Taylor developed theory of scientific principle
that is based on several principles. The major intention to develop this theory is to execute
different scientific methods in the operations of an organisation which determines that an
organisation needs to relay on principles rather than on judgements. It helps the managers of
Havez, Haz and Tas to develop appropriate methods due to which each task related with bars,
cafes and their restaurants is accomplished through effective approach (Bell and Martin,
2012).
Another aspect that was formulated by Taylor focused on specialisation and
standardisation due to which it is for management of Hazev, Haz and Tas to divide their task
into sequential and systematic manner. This results that finance, marketing and other
departments of an organisation delegates their task effectively to each employee of the
organisation as per their roles and responsibilities (Classical management theory, 2015)

Henri Fayol’s management principle- Fayol discussed various principles in theory
that covers all aspect and factors of the industry due to which it is known as the modern
management technique.
Acording to the Fayol principle of management it is necessary for each and every
organisation to consider all the situations that are faced by manager in upcoming future. This
theory is based on top-down approach which helps the management of Havez, Haz and Tas to
enhance more competence in their management operations (Donate and de Pablo, 2015).
This theory contains several principles that help an organisation to attain their goals
with more efficiency and effectiveness. Example- In service industry customers expected
quick delivery for their food so unity of command helps managers to lead their monitor all
the employees of organisation. It results that manager supervise and guide each employee to
attain goals of an organisation within predetermine period (Importance leadership skill for
workplace success, 2018).
With implement of this theory and its principles managers of Hazev, Haz and Tas
formulate effective decision making process in order to attain their goals within specified
period. For this they engage employees of organisation by developing sense of commitment
among their employees. Thus classical management theories help organisations to ensure
their goals that creates favourable results for them.
P2 Role of leader and different leadership style in service industry context
Service sector is consumer oriented industry which determines that each function of
an organisation required to be completed effectively. This results that organisation need to
deliver their services as per needs of customers.
Leaders are those individuals who are dominant in nature and are potential to lead
group of people in order to attain the personal and professional goals of an organisation.
Some roles of a leader are discussed below:
Vision creation- Leaders are able to formulate long terms goals for an organisation
which considers that sustain the organisation for a longer period in industry. Along with these
the leaders influences working behaviour of each employee who work for organisation to
ahcieve organisational goals and objectives (Galpin and Lee Whittington, 2012).

Change management- Service industry is very dynamic as there are dynamic changes
within in short term period that creates barrier for organisation. It considered that change
plays a crucial role for organisation which operates their business in service industry. For
these leaders plays an essential role through communicating with their employees and bring
positive and possible outcome that increases revenue for the organisation (Harrington, Voehl
and Wiggin, 2012).
Morale building- Employees that are working for service industry need to perform
their work with full potential on regular basis. Moreover, it is complex and time consuming
process so in these leaders plays an essential role through motivating their employees. This
results that employees input more efforts and fulfil their roles with more compatibility.
Types of leadership style
Autocratic leadership- This style refers to a single entity who exercise all decisions
and authorities without taking considerations of other stakeholders that relates with the
organisation. Usually all service sector organisational leader manage and control their
employees with extreme pressure these results due to which employees complete their duty
and responsibilities in systematic manner.
Democratic leadership- Leaders who perform their role through democratic approach
involves other subordinates and supervisor of organisation by asking their suggestion to
perform the work. Along with this it helps leaders to enhance creative thinking with in
organisation and increasing more value in their services as well as products (Kreutzer,
Neugebauer and Pattloch, 2017).
Laissez faire leadership- The style of leadership helps employees to increase their
skills which help them to explore different alternatives for problems. Along with these it
helps an organisation to utilise their resources in optimum way. Example- For these leaders
only evolves those resources that are suggested by their subordinates.
P3 Management and leadership style in Haz, Hazev and Tas
Hazev, Haz and Tas are well known restaurant of central London that operates about
twelve restaurants successfully in UK. This belongs to Turkish ownership which determines
that it is supported by culture.

Managers and leaders of these restaurants focus to developing horizontal structure in
the organisation rather than vertical aspects. As it assists an organisation in order to achieve
their goals and allows them to communicate effectively between all organisation and solving
their problems through evaluating different alternatives. For this task organisation culture and
structure are determines for analysing their leadership style.
Authoritarian leadership style- The senior managers such as marketing, finance, food
and other supervisor follow autocratic leadership style through which it creates effective
results for the organisation. Like they maintain proper quality of food, clean and healthy
environment etc. to attain organisational quickly. Further it also helps them to monitor
performance of all employees that helps to keep their performance consistent.
Hands-off leadership style- This is the other name of Laissez Faire Leadership style.
Managers of Haz, Havez and Tas apply in different organisational operations through which
it is easy for them to take decision quickly with in appropriate manner. To make such
decisions within the team managers let their employees free that helps them to make better
decision for the organisation. Along with these the other agenda behind these application is
to maintain long term relations with employees (Metcalf and Benn, 2013).
Consensual leadership style- This type of style helps an organisation to take better
decisions by encouraging them to complete their work with full potential through which
guiding them to take employees. According to Hazez, Haz and Tas managers, all the
employees that are working with them are skilled. So they provide only relevant information
that helps them to guide employees with relevant that brings maximum productivity in the
organisation. Along with these it also helps to encourage employees by adopting different
methods that bring positive results for organisation.
Therefore, Tas, Haz and havez implement this leadership style that is necessary for
organisation in order to drive employees behaviour in consistent and desirable manner.
Further this also helps an organisation to take better decision through offering effective
modification in the organisational process.

TASK 2
P4 Internal and external factors influencing management style and structures
It is essential for every organisational managers to analysis the internal and external
factors through which it is easy for them to complete their activities smoothly. Management
style and structure of Haz, Hazev and Tas that is impacted by factors is mention below:
Internal factors- This factors are controlled by organisation some of this are mention below:
Leader’s Personality- Personality of managers that are currently working for their
restaurants chain impact and influence the structure and leadership style of an organisation. It
is an effective determinant that helps an organisation in order to enhance their success rate.
All the managers follow those management style that are suitable with the working
conditions of the environment. In context of service industry leaders are those persons who
influences others management style that they want to follow. For example- Usually manager
execute authoritarian management style for sustaining the good quality of their products. To
transfer important and confidential information consensual management style is adopted
which determines that transfer of information is crucial part for the organisation. This result
in increasing the strength of an organisation however sometimes it creates mismanagement
for organisation so it essential for them to evaluate management style (Oliynyk, 2015).
Employee diversity- Diversity in the workforce of an organisation is another internal
factor that influences management style and structures. For example- if employees are
unskilled or inefficient then vertical structure is implemented by the management so as to
supervising daily tasks. However, skilled and efficient workers require more horizontal
structure as it guides them to work hard so that desired goals can be achieved easily. An
another example can be used such restaurant can also use authoritarian culture if employees
are from different culture or having diversified culture. In Hazev, Haz and Tas, employees
are more skilled and efficient and as a result of it horizontal structure is used by the
management for taking better decisions that brings positive results in upcoming years.
External factors-This factor is beyond the organisation which determines that it cannot be
control by management.
Political and Economical- An external factor which influences the structure and
management style of an organisation specifically political and economic dimension are

included in this task. In present scenario the economy and political conditions of Britain is
not stable due to Brexit. In these context organisation is implementing horizontal method of
communication as it helps them to bring positive results through effective problem solving.
Thus it helps them to develop effective environment conditions for the employees so that they
work with more potential and bring positive outcomes for the company (Sadri, 2012).
Digital technology- Another crucial factor that influences the structure and leadership
style in present scenario is digital technology. It has impacted structures and styles of the
service as well as product industry through various aspects. As for circumstances of Tas, Haz
and Hazev they adopt digital technology through to enhance the productivity of their services.
Along with this it chains also face the changes that happen due to implement of digital
technology in the industry. Along with these it also helps an organisation to make changes in
their process that emerge their operations to enhance profitability for organisation (Sunindijo,
2012).
P5 Current management and leadership “hard” and “soft” skill
Hard skills refer to skills or capabilities of an individual that are easy to measure by
the organisation like foreign language, programming etc. While the soft skills are consider as
an internal part of the organisation. Some of the skills that implements in service industry is
as follow:
Hard skills- It refers to those skills that are leaned by an individual.
Analytics- It is one of the essential element or skill which is present in the employees
of Hazev, Haz and Taz that is analytical thinking. This results that organisation is able to
record all changes and analyses them that which bring positive results for organisation.
Risk analysis- Employees, managers and leaders all the workforce of Hazev, Haz and
Tas perform risk analysis which determines that in which activity of an organisation is
required to change. Along with these it also helps them to adopt essential changes within the
organisation (Taylor and Baines, 2012).
Soft skills- These skills are inherited in an employee or individual from his birth. Some of
them are mention as below:

Communication- It is the most essential skill in service industry specifically for
Hazev, Haz and Tas. Each employees or manager need to interact with customers to satisfy
their needs or demands in appropriate manner.
Flexibility- In present scenario industry is very dynamic which determines that there
are regular changes in the structure and style of an organisation. So it is essential for
employee to formulate flexible framework in order to adopt changes quickly.
Thus this current hard management and soft leadership skills that exists in an individual help
to coping with changes and generates response to face difficult situations easily.
P6 Future leadership and management skill
In the recent few years digital technology has been an important component which
also impacted on organisations that work in service industry. However the restaurants chains
of Hazev, Haz and Tas, adopted essential changes in order to carry out more efficiency in
organisation. Some of the hard skill is as follow:
Data mining- Data mining skills helps the managers and employees of restaurants in
order collect accurate and precise data for their operations. This helps them to save their cost
by reducing unnecessary expenses (Turabik and Baskan, 2015).
Machine learning- Another essential factor that is required by employees of an
organisation to utilize digital technology is machine learning. This helps an organisation to
implement new methods for completing the function within specified time period.
How hard skill is achieved
All these skills could be effectively achieved by organisation through ensuring proper
training and development programs for the employees within the organisation. These skills
allow managers to train each personnel effectively as it is crucial for organisation to accept
experiments in terms of digital technology.
Soft skill
Persuasion- It is one of the most important skill that is implemented in society that is
needed to be developed to enhance digital technology in the restaurants of Haz, Hazev and
Tas. Perhaps it also employees of the organisation to achieve their personal goals with in
minimum time period (Vaccaro and et. al., 2012).

Teamwork- Another skill which is included in service industry to gain positive results
for Hazev, Haz and Tas is to developed team spirit among employees. This result that they
achieve organisational and personal goals both are achieved through implementation of
digital technology.
How soft skill could be achieved
To generate soft skills among employees it is essential for an organisation to develop
effective culture in the organisation. As it helps organisation to generate essential aspect in an
individual that include value, belief, attitude etc.so that employees are always motivated to
achieve their goals.
TASK 4
P7 Comparison of different service industry organisation change management system and
leadership
Digital technology plays vital role in the service industry so it is essential to compare
change management system in order to find loopholes and modify them to bring effective
results. Like one of the Wolseley, which executed digital technology in its operations to
complete their task quickly. However there are differences between change management
system of Hazaev, Haz and Tas. Some of the differences are mention below:
Flexibility- The term flexibility refers to the ability that is adopted by the organisation
in order to attain the need of change which determine that Hazaev, Haz and Tas adopt flexble
policy for organisation. While the Wolseley, executed rigid and complex structure in order
provide similar services to customers from a longer period (Vermeeren, Kuipers and Steijn,
2014).
Conservation- Other feature that is similar to the flexibility is conservation, this states
that an organisation is open to change and welcomes all the essential changes within
organisation that increases the performance of the organisation. As compare to Wolseley they
adopted changes rapidly through which their performance is increased. While Hazev, Haz
and Tas are still bound or conservative in allowing employees to adopt technological change
that relates with digital aspect.

Consistency- The present market condition of market is very complex which
determines that there is cut throat competition in market. So changes are essential for an
organisation to retain their customers for longer period. In context of Wolseley management
is considering about the changes that increases productivity of the organisation. However
Hazaev, Haz and Tas essentially required to adopt changes in order to increase value in their
product or services.
Thus it is explained according to above information which is given in this task that
Hazev, Haz and Tas must implement new technology in order to ensure the profitability and
stability of the organisation. These helps them in order to perform their activities in better
way through improving its management system.
CONCLUSION
From the above report it is concluded that management and leadership is essential for
an organisation that helps to complete their functions timely. This results that they expand
their business consistently. Along with these it is also important for organisation to
implement effective management and leadership style that is needed to be adopted to face
different situations in present market conditions. Moreover several organisational factor such
as external and internal are discussed that impacts on business operations. Lastly effective
chain management system to enhance better leadership and management style through
effective recommendations.

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Online
Classical management theory 2015. [Online]. Availabe through:
<https://www.villanovau.com/resources/leadership/classical-management-theory/>
Online
Importance leadership skill for workplace success 2018. [Online]. Availabe through:

<https://www.thebalancecareers.com/top-leadership-skills-2063782>