Client Management and Counseling Techniques

Client Management 1
CLIENT MANAGEMENT
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Client Management 2
Client Management
Part A (Scenario)
The law clearly states that parents are the legal guardians of any individual until they turn 18
even if they decide to leave home before they are 18 years old (Youth Advocacy Centre, 2019).
My client’s parent can, therefore, within the law deny her the chance of moving out on her own.
I would represent my client by first assuring the court that she has an appropriate place to live
and that she can efficiently take care of most of her needs including food, clothing, and shelter.
Additionally, given that her parents are supportive, I would argue that my client would be under
adequate supervision.
Before advocating for my 17-year-old client there are permissions I must seek to ensure that the
rule of law is upheld. The first step is seeking permission from the client to allow me to represent
her. She has to agree to let me represent her before I can start advocating (Youth Advocacy
Centre, 2019). Secondly, underage children are protected by the children’s protection act and
therefore an advocate must seek permission from the National Office for Child Safety. Another
necessity is to try and help my client get a court order that specifically states why she wishes to
move away from her parent’s house and where she is going to stay (Youth Advocacy Centre,
2019). All these proceedings must respect the rights of my client as an underage.
Case Study
From the provided case study, it is clear that Mary and June may need advocacy to deal with the
problem at the hospital. The first step of establishing the need for advocacy and representation is
to know the needs of the patient (Ausmed.com, 2019). Additionally, since the patient has
dementia, it may be possible that they may be unable to speak for themselves. Therefore, an

Client Management 3
advocate may be required to speak for them to ensure that the clinicians are practicing safe care
(Ausmed.com, 2019).
Mary and June may have a case against the facility but not all their complaints can be executed
in a court of law. A health facility must respect the needs of a patient and their family unless they
are deemed as a potential risk to themselves or others. One of the rights of a patient is to refuse a
drug or a medical procedure to the extent that the law may permit (Macdonald, 2010, p. 197).
Therefore, June and Mary have the right to refuse the use of adult diapers on the patient.
However, they may not be in a position to refuse restraint especially given that June has become
dangerous and may potentially harm herself or others within the facility.
Other rights of June while in care may include the right to respectful care. June must be treated
with respect by competent clinicians (Longtin et al., 2010, p. 55). Additionally, she has the right
to privacy so that her medical condition is only revealed to those who are allowed to know about
the same (Erdman, 2017, p. 14). She further has the right to medical procedures that do not cause
her any discomfort. It is clear that she is not comfortable using the adult diapers and those
feelings must be respected.
From the case study, it may also be appropriate to state that the staff at the facility acted in the
best interest of everyone involved in the care. Firstly June’s condition made her very aggressive
and therefore she was a danger to herself and those around her thus necessitating the need for
restraint.

Client Management 4
References
Ausmed.com. (2019). How to Advocate For Your Patient | Ausmed. [online] Available at:
https://www.ausmed.com/cpd/articles/how-to-advocate-for-your-patient [Accessed 2 Oct. 2019].
Erdman, J.N., 2017. Human rights education in patient care. Public health reviews, 38(1), p.14.
Longtin, Y., Sax, H., Leape, L.L., Sheridan, S.E., Donaldson, L. and Pittet, D., 2010, January.
Patient participation: current knowledge and applicability to patient safety. In Mayo Clinic
Proceedings (Vol. 85, No. 1, pp. 53-62). Elsevier.
Macdonald, M., 2010. Patient safety: Examining the adequacy of the 5 rights of medication
administration. Clinical nurse specialist, 24(4), pp.196-201.
Youth Advocacy Centre. (2019). Moving Out - Youth Advocacy Centre. [online] Available at:
https://www.yac.net.au/moving-out-2/ [Accessed 2 Oct. 2019].