Importance of Clinical Communication in Meeting NSQHS Standards

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TABLE OF CONTENT
1. Introduction................................................................. 3
2. Importance of clinical communication..................... 3
3. Communication and NSQHS standards.................. 3
4. Technology and clinical communication..................4
5. Problems in communicating with patients...............5
6. Reasons of improper communication........................ 5
7. Causes of breakdown.................................................. 6
8. How to prevent miscommunication........................... 6
9. Conclusion and outcomes........................................... 6
10.References................................................................... 7
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 EXECUTIVE SUMMARY
In this report we are going to study about the techniques of clinical communications.
Communication is basic thing which is needed for every work. Better communication leads to
better results. Hospital is a place where patient come to get relief from their pains and
diseases. Bad communication in the premises can lead to incomplete diagnosis of patient and
results in chronic situations (Ventola, C.L., 2014). We will also discuss about the problems
why there is improper communication occurs in the hospitals. Why patients do not open up
about their disease with doctors. At last we will discuss about how better communication
skills can help in the fulfilment of NSQHS Standards of Australia.
 INTRODUCTION
Clinical communication is the exchange of information about a person's care that
occurs between treating clinicians, members of a multidisciplinary team, and between
clinicians and patients, families and carers. It is an integral part of care and effective
communication is essential to ensuring safe, high-quality care. For the god relation
between patient and the clinical staff, good communication skills are required. In
countries like Australia, government make NSQHS standards, which also requires
good communication skills.
 IMPORTANCE OF CLINICAL COMMUNICATION
Communication is necessary for the development of good relation of patient with doctors and
other medical staffs. Without sound communication processes, there will be no benefit to the
patient from the medical staff or doctors (A.J., 2013). Some of the reasons of why
communication is important in the clinical and medical processes are as follows:
 Improved collaboration between patient and medical staff.
 Better clinical communication results in better patient outcomes on daily basis.
 Due to better teamwork, work will be faster.
 Ineffective clinical communication will result in improper diagnosis of patient,
delayed and unnecessarily long treatments and wastage of time and money.
 COMMUNICATION AND NSQHS STANDARDS OFAUSTRALIA
As already discussed above, communication plays a vital role in the field of medical. All the
hospitals of Australia must have to accredit with NSQHS standards before running the
hospitals. Communication also a key feature of these standards (, D.K., 2013).
 Standard 2: ‘partnering with the patients’
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