Business Process Management: A Review

The provided assignment is a comprehensive literature review examining the field of Business Process Management (BPM). It delves into core BPM concepts, analyzes current trends within the discipline, and identifies key challenges faced during BPM implementation. The review draws upon a range of scholarly articles and publications to provide a thorough understanding of BPM's evolution, applications, and future directions.

Running head: Bazaar Ceramics Studio
Project Designing: Bazaar Ceramics Studio
Name of the student:
Name of the university:

1BAZAAR CERAMICS STUDIO
1. Executive summary
This paper reflects the importance of developing cloud based Information System in
Bazaar Ceramic Corporate for mitigating the issues associated to traditional business
approach followed by the company. ICT collaboration will change the business
strategies and managerial aspects of the company by meeting the requirements of the
consumers.

2BAZAAR CERAMICS STUDIO
2. Introduction
Each organizations are currently facing wide range of issues with their
managerial aspects those are frequently affecting their business environment. In order
to resolve the issues of different enterprise proper ICT collaboration with structural and
cultural changes are needed to be adopted by different business organization. For this
particular design ambiance, common dominators, traditional and hierarchical formalized
characteristics are needed to be adopted by the management companies. In order to
develop this particular report the name of the nominated company is Bazaar Ceramics
Studio. A strategic direction, plan with accurate objectives and ICT plan changing
including change management plan after considering the change procedures and
conventions are elaborated in this report.
In addition to this, it has also been assumed that, the existing organizational
design is very ineffective from the organizational perspectives and thus those issues are
soon needed to be mitigated by developing according changes. It has been determined
that, the proposed change management approach must have all the additional features.
The ICT system plan change, new performance benchmarks, stakeholder’s agreement
and training requirements are also elaborated in this report. The eventually growing
numbers of competitors are the mostly highlighted issues for the ceramic company thus,
a change management schedule, plan and resources are also illustrated in this report to
reduce the work burden from the working members associated to the project.
3. Strategic direction and strategic plan
After analyzing the internal and external environment of Bazaar Ceramics it has
been defined that, Strategic plans must be developed according to the strategic
direction. For analyzing the current status of the company a SWOT analysis has been
conducted. The company uses manual process while selling their products. The product
ordering system is done with phone, fax and emails therefore it was quite time taking
from the business perspectives.

3BAZAAR CERAMICS STUDIO
If an organization does not have proper strategies and plan then it would be very
much difficult to focus on the strategic goal of the business organization. With the help
of proper leadership strategies the function al and operational goals could be reached
by the management authority. Strategic plan is not an one year operational plan but it
indicates the desired continuity plan for improving the current organizational program,
services and programs accordingly. With the help of strategic plan the company would
be able to answer different questions:
 Currently what the company is doing and what the necessary changes
those should be adopted for future sustainable success?
 For future sustainability what are the necessary successes factors those
company currently not having but for needed to be adopted by the
company for future success?
The strategic direction and strategic plan that assists the company to lead the
company to lead towards two different domains are as follows:
1. It helps the company to define those particular domain or area that the
company desires to reach in the upcoming future. With the key factors a
very limited number of outcomes could be focused hat helps to bring
leadership on the business organization. The higher management
authority or the leadership team helps the company to make tough as well
as beneficial choice for proper decision making. Therefore, it can be said
that, strategic plan is a set of guideline rather than project objective.
2. For developing insurance of the company broad time is needed to be
spend by the management to achieve the objectives.
4. Critical issues and strategic objectives
It has been determined that Bazaar Ceramic company has many weaknesses for
which the company is facing many threats. However, based on the critical issues a set
of strategic objectives are also developed by the company. The critical issues
associated to it are as follows:

4BAZAAR CERAMICS STUDIO
4.1 Critical issues
Gallery cost: Due to the extremely high running cost of the gallery for the maintenance
of international marketing campaigning the rate of Return on Investment (ROI). From
the gallery sales the main sources of revenue keep on continue. Over the past five
years the price of the products enhanced and again the showroom of the company is
increased dramatically.
Manual processing: The orders processed manually for the cost selling products. Most
of the times the staffs make mistakes while transcribing information from the server to
the forms. Again, there was a chance of data redundancy due to the usage of multiple
forms.
Product handling: The remote workers handle the products in a double manner. Due
to the presence of number of workers the project objectives are destructed.
Issues with the company profit: The fix cost of the business gets increased due huge
number of employees. The fix cost for the showroom has been enhanced dramatically.
From the last three years the fixed cost of the showroom will increase. The Highly
advertising cost and exchange rate reduced the product mark up. Due to negative
Return on Investment (ROI) the printing cost also get enhanced eventually.
Lack of IT support: The Ceramic Company failed to hire technical experts for
implementing their operational and functional activities. Due to this reason the company
does not have nay technical advancement and support as well.
Lack of space in the showroom: The size of the showroom is quite small thus the
owners failed to display all the desired according to the requirement.
Insufficient information regarding sales: The Company failed to store information of
the unusable products those are served by the company. Again data about the popular
products were also not available in the company storage.
Non-advanced advertising approach: The advertising approach or market
campaigning approach used by the company is very weak. Due to unique features of
each of the products the advertising brochures of the company has become obsolete.

5BAZAAR CERAMICS STUDIO
Again for the presence of online website application the rates of competition among the
companies are increasing rapidly. Due to this reason, the bargaining power of the
consumers and suppliers are also affected negatively.
4.2 Strategic objectives
 To discover alternative gallery sales
 To develop an auto generated process for the employees
 To develop direct shopping process for the clients from the remote workers
 To diminish the fixed cost
 To employ technical staffs for the company
 To implement alternative gallery display
 To improve the existing feedback mechanism for the consumers
 To develop different alternative advertising method
5. Plan ICT system changes
5.1 Change procedures and convention
The ceramic company has traditional manual information transfer approach
which is time consuming and costly as well. Again on the other hand, due to manual
data processing it was quite difficult for the company to access information easily from
the hand written server. Therefore, it is very much necessary for the company to
produce proper change management plan for the company considering each relevant
approaches. The change management plan developed for the company is as follows:
The development team should develop request for the desired changes after
analyzing the cost benefit chart of the company.
 They must gain professional business change acceptance
 The development project must be initiated according the requirement
 The change management gate must be passed properly
 Implementation of changes
 Result must be generated upon the changes

6BAZAAR CERAMICS STUDIO
 A link must be established between the problems and the necessary
changes
 Periodic audit must be brought in the change management plan
Introduction
The Bazaar Ceramics Studio is serving their operation from last 20 years.
Though, the company started their business as a small one but currently they have
grown their business to a large one. Based on the requirement of the consumers the
functional and operational activities of the company were also changed in terms of
transformation. In order to bring the company in a large plot of success the producing
quality and individual development categories are also changed.
It is expected that with these changes the company would be able to meet the
requirement of the consumers. The major goal of the company is to produce unique
hand crafted pieces for each of the both individual as well as collectors. It will help the
company to showcase he best even design and art of the showcase. An extensive
range of well crafted and designed domestic ware could be designed with the help of
the ceramic technology. Therefore, professional ceramic technology and technical
excellence will help the company to design art based showcase.
Project Sponsor
The role of the project sponsor is to investment as per the feasibility study and
based on the computing infrastructure the project manager should hire the sponsors of
the project. It is expected that in order to develop the structure of LAN infrastructure,
WAN structure, server and PC’s (considering Celeron 2.4 GHz, 256MB RAM) is needed
high capital investment for the successful implementation of the project. For successful
project implementation capital is required for server software specified with MS windows
2000 server, MS IIS and Exchange also.

7BAZAAR CERAMICS STUDIO
Project Objectives
 To improve the existing business process by producing unique as well as
hand crafted pieces for the consumers
 To make the selling and buying approach completely digitized for
showcasing the Australian ceramic art and design
 To provide an extensive range of well crafted designed domestic are for
the consumers
 To implement ceramic technology and by exploring the technical skills of
the consumers
Change Objectives and Principles
Provide details of:
By installing the Information System for the Ceramic Company it would be able to
share the information securely. It means that without proper authentication none of the
users would be able to access any information from the server. Rather it can be said
that the employees would be able o insert and access information from the server
accordingly.
The change processes those will adopt in this project include the consumer’s
engagements and information sharing accordingly.
The principles those underpin the change plan include inclusiveness and
timeliness as well. With the help of proper timeliness all the members who are
associated to the project team would be able to implement the project of the ceramic
company successfully.
Principles that underpin the change plan
Security is the mostly highlighted ethical issues. The information set stored in the
server must have proper authentication while accessing and inserting new information
in the storage server. The profession and the future standard raised should have
followed proper ethical aspects. It will help the project manager of the ceramic company

8BAZAAR CERAMICS STUDIO
to gain security based aspects accordingly. Proper firewall and DMZ are needed to be
acquired to mitigate the ethical issues.
Change Plan Elements
The main elements of the change plan include system and technological
changes. With the help of Information System the company would be able to focus on
particular domain areas to implement the process and skills of the project team
members accordingly.
Rationale for the Change
The list of project constraints needed for changes are as follows:
Time: In order to make the necessary changes it is important to complete the
project within estimated time that is within 2 years.
Budget: It is expected that the project must be completed within $20,000 instead
of the preliminarily estimated budget.
Scope: Scope is another important component that is required for the change
The risks those might rise with the changes are as follows:
 Resistance to change
 Scope creep
Key Stakeholder Analysis
Identification of the key stakeholders:
Identification of
the key
stakeholders
response to the
change
consider the style
of communication
required
preferred media
for communication
Project manager The project
manager is
responsible to make
Both downward
communication and
open
Email, video
conference and
conferences.

9BAZAAR CERAMICS STUDIO
such changes those
will help to make the
control and
monitoring
approach accurately
communication
Finance manager For additional
resources proper
financial support is
needed. The
finance manager is
responsible to
complete the project
within estimate
finance.
Downward
communication and
open
communication
Email, Frequently
asking question,
video conference
and conferences.
IS manager The IS manager will
look into the ICT
components for
developing the
cloud based
information system.
Downward
communication and
open
communication
Email, video
conference and
conferences,
Frequently asking
question.
Operational
manager
The operation
manager is
responsible to make
changes according
to the requirement
of the consumers.
Open
communication
Email, video
conference and
conferences,
Frequently asking
question.
Project team
members
In order to complete
the task within
estimated budget
and time the project
team members
Open
communication
Frequently asking
question

10BAZAAR CERAMICS STUDIO
should work hard
and sincerely.
Assessment of Readiness to Change
The project level solution is not established directly on the other different hand
the high level business strategies are developed by the project stakeholders to meet the
requirement of the dissatisfied consumers by installing cloud based Information System.
The elements those would support the changes include a workplace culture that
might support the change and IS innovation.
Yes, there is strong senior support from the finance manager and executive HR
manager for making the changes.
Key Change Messages
With the help of the change management the stakeholders would be able to
serve the consumers a secured E-commerce based service to the consumers.
Messages from the stakeholder perspective:
 The project manager wants to complete the project within estimated time
and budget
 The IS manager wants to develop an Information System
 The operation manager wishes to implement B2B E-commerce for the
consumers
The main concern of the project stakeholder is to meet the requirement of the
consumers. Additionally, the stakeholders are willing to deliver on time, quality and
secured services to the consumers.
For presenting the changes in a positive light the steps those should be followed
include:
 Domain selection for Ecommerce website

11BAZAAR CERAMICS STUDIO
 Selection of correct platform
 Designing the store outline
 Payment process setup
 Addition of products
 Showroom outlines designing
 Checkout process designing
 Detail analysis
Identify Change Elements
In order to make the necessary changes with structures, processes,
responsibilities, a timeframes and performance measurement the project team is
changed addition with professional IS experts and trained team. There is a transitional
change associated to the project include development of online store besides the
physical store. In order to manage the workload a change management plan according
to timeframe has been developed by the project manager and project sponsors.
Develop Change Plan
Actions Who When Performance
Measures
Change for IS
development
Project manager During the
measurement of the
project success
360 degree
feedback
E-Commerce
business strategy
implementation
IS manager Gathering feedback
from the consumers
Balance scorecard
Installing security
aspects including
firewall, encryption
and DMZ
Operation manger During the collection
of feedback from the
existing consumers
and new clients as
Self evaluation

12BAZAAR CERAMICS STUDIO
well.
Consolidation
Before the development of the change requirements it is necessary for the
project manager to remove the organizational barriers like lack of social and technical
support etc. In order to reinforce the changes the set of change policies and procedures
those have been undertaken include the following:
 Wages of the staffs
 Workload of the project team members
 Induction of the staffs
 Health safety of the consumers
 Ergonomic presentation of the presentation
 Research study on IS management
Evaluation
For evaluating the changes according to the project requirements it is necessary
for the project manager to understand the improvements those are required. Before the
final implementation unit testing and integrated testing of the IS should be done. Again
security of the online site is also required for gaining measurable outcome.
5.2 change management plan
WBS Task Name Duration Start Finish Predecessors
0
Change
management
schedule
137 days Fri 11/3/17 Mon 5/14/18
1 Project initiation 29 days Fri 11/3/17 Wed 12/13/17

13BAZAAR CERAMICS STUDIO
1.1
Understanding the
background of Bazaar
Ceramic Corporate
5 days Fri 11/3/17 Thu 11/9/17
1.2
Understanding the
products details
served by the
company
6 days Fri 11/10/17 Fri 11/17/17 2
1.3
Details job profile
analysis
7 days
Wed
11/29/17
Thu 12/7/17 7,11
1.4
Developing
mission statement
2 days
Mon
11/20/17
Tue 11/21/17 3
1.5 Vision statement 4 days Fri 12/8/17 Wed 12/13/17 4
1.6
Developing project
objective
5 days
Wed
11/22/17
Tue 11/28/17 5
2 Project planning 50 days Fri 11/3/17 Thu 1/11/18
2.1 Feasibility study 8 days
Thu
12/14/17
Mon 12/25/17 6,7
2.2
Critical issue
analysis
5 days
Tue
12/26/17
Mon 1/1/18 9

14BAZAAR CERAMICS STUDIO
2.3 Goal development 5 days Fri 11/3/17 Thu 11/9/17
2.4
Strategic plan
development
7 days Fri 11/10/17 Mon 11/20/17 11
2.5 SWOT analysis 6 days
Tue
11/21/17
Tue 11/28/17 12
2.6
Strategic objective
development
9 days
Wed
11/29/17
Mon 12/11/17 13
2.7
Change in
infrastructure
8 days Tue 1/2/18 Thu 1/11/18 10,11
3 Project execution 72 days Fri 1/12/18 Mon 4/23/18
3.1
ICT online service
development
6 days Fri 1/12/18 Fri 1/19/18 15
3.2
Performance
management
4 days
Mon
1/22/18
Thu 1/25/18 17
3.3
Executing
computer intranet
2 days Fri 1/26/18 Mon 1/29/18 18
3.4 LAN infrastructure 7 days Tue 1/30/18 Wed 2/7/18 19
3.5 WAN 5 days Thu 2/8/18 Wed 2/14/18 20

15BAZAAR CERAMICS STUDIO
infrastructure
3.6 Server 8 days Thu 2/15/18 Mon 2/26/18 21
3.7 Adoption of PC’s 3 days Tue 2/27/18 Thu 3/1/18 22
3.8
Specification of
server software item
15 days Fri 3/2/18 Thu 3/22/18
3.8.1
Operating
system adoption
5 days Fri 3/2/18 Thu 3/8/18 23
3.8.2
Web server
implementation
7 days Fri 3/9/18 Mon 3/19/18 25
3.8.3 Email adoption 3 days Tue 3/20/18 Thu 3/22/18 26,15
3.9
Specification of
PC software item
22 days Fri 3/23/18 Mon 4/23/18
3.9.1
Operating
system based on
(2000 MS windows
professional )
6 days Fri 3/23/18 Fri 3/30/18 27
3.9.2
Web browser on
MS IE6.0
4 days Mon 4/2/18 Thu 4/5/18 29
3.9.3 MS outlook 7 days Fri 4/6/18 Mon 4/16/18 30

16BAZAAR CERAMICS STUDIO
based email
3.9.4
Virus checking
software adoption
5 days Tue 4/17/18 Mon 4/23/18 31
4 Project closure 15 days Tue 4/24/18 Mon 5/14/18
4.1
Post project
evaluation
5 days Tue 4/24/18 Mon 4/30/18 32
4.2
Long term
success
7 days Tue 5/1/18 Wed 5/9/18 34
4.3
Stakeholder’s
signoff
3 days Thu 5/10/18 Mon 5/14/18 35
5.3 Policy and procedure for change management
 Wages of the staffs
 Workload of the project team members
 Induction of the staffs
 Health safety of the consumers
 Ergonomic presentation of the presentation
 Research study on IS management
5.4 Change to users to business patterns
 The business functionalities must be supported
 Information required supporting the described functions
 IT represents different information accordingly

17BAZAAR CERAMICS STUDIO
 For supporting the business functions and data infrastructure needs
support
5.5 Technology system change management
 Technical objectives
 Support
6. ICT benchmarks
6.1 Changes for meeting the performance benchmarks
 Quality programs
 Cost reduction and budget processing
 Improvement efforts for the business operation
 Managerial changes
6.2 Impact of changes to the project
By implementing project changes in the business functions and operations it is
expected that the company would be able to deliver quality, affordable products to the
consumers through using both the offline and online selling approaches.
6.3 Change management plan
WBS Task Name Duration Start Finish Predecessors
0
Change
management
schedule
137 days Fri 11/3/17 Mon 5/14/18
1 Project initiation 29 days Fri 11/3/17 Wed 12/13/17
1.1 Understanding the
background of Bazaar
5 days Fri 11/3/17 Thu 11/9/17

18BAZAAR CERAMICS STUDIO
Ceramic Corporate
1.2
Understanding the
products details
served by the
company
6 days Fri 11/10/17 Fri 11/17/17 2
1.3
Details job profile
analysis
7 days
Wed
11/29/17
Thu 12/7/17 7,11
1.4
Developing
mission statement
2 days
Mon
11/20/17
Tue 11/21/17 3
1.5 Vision statement 4 days Fri 12/8/17 Wed 12/13/17 4
1.6
Developing project
objective
5 days
Wed
11/22/17
Tue 11/28/17 5
2 Project planning 50 days Fri 11/3/17 Thu 1/11/18
2.1 Feasibility study 8 days
Thu
12/14/17
Mon 12/25/17 6,7
2.2
Critical issue
analysis
5 days
Tue
12/26/17
Mon 1/1/18 9
2.3 Goal development 5 days Fri 11/3/17 Thu 11/9/17
2.4 Strategic plan 7 days Fri 11/10/17 Mon 11/20/17 11

19BAZAAR CERAMICS STUDIO
development
2.5 SWOT analysis 6 days
Tue
11/21/17
Tue 11/28/17 12
2.6
Strategic objective
development
9 days
Wed
11/29/17
Mon 12/11/17 13
2.7
Change in
infrastructure
8 days Tue 1/2/18 Thu 1/11/18 10,11
3 Project execution 72 days Fri 1/12/18 Mon 4/23/18
3.1
ICT online service
development
6 days Fri 1/12/18 Fri 1/19/18 15
3.2
Performance
management
4 days
Mon
1/22/18
Thu 1/25/18 17
3.3
Executing
computer intranet
2 days Fri 1/26/18 Mon 1/29/18 18
3.4 LAN infrastructure 7 days Tue 1/30/18 Wed 2/7/18 19
3.5
WAN
infrastructure
5 days Thu 2/8/18 Wed 2/14/18 20
3.6 Server 8 days Thu 2/15/18 Mon 2/26/18 21
3.7 Adoption of PC’s 3 days Tue 2/27/18 Thu 3/1/18 22

20BAZAAR CERAMICS STUDIO
3.8
Specification of
server software item
15 days Fri 3/2/18 Thu 3/22/18
3.8.1
Operating
system adoption
5 days Fri 3/2/18 Thu 3/8/18 23
3.8.2
Web server
implementation
7 days Fri 3/9/18 Mon 3/19/18 25
3.8.3 Email adoption 3 days Tue 3/20/18 Thu 3/22/18 26,15
3.9
Specification of
PC software item
22 days Fri 3/23/18 Mon 4/23/18
3.9.1
Operating
system based on
(2000 MS windows
professional )
6 days Fri 3/23/18 Fri 3/30/18 27
3.9.2
Web browser on
MS IE6.0
4 days Mon 4/2/18 Thu 4/5/18 29
3.9.3
MS outlook
based email
7 days Fri 4/6/18 Mon 4/16/18 30
3.9.4 Virus checking 5 days Tue 4/17/18 Mon 4/23/18 31

21BAZAAR CERAMICS STUDIO
software adoption
4 Project closure 15 days Tue 4/24/18 Mon 5/14/18
4.1
Post project
evaluation
5 days Tue 4/24/18 Mon 4/30/18 32
4.2
Long term
success
7 days Tue 5/1/18 Wed 5/9/18 34
4.3
Stakeholder’s
signoff
3 days Thu 5/10/18 Mon 5/14/18 35
7. Implement, monitoring and review change
7.1 Change management schedule, tasks and resources
Project/Software Change
Request Form Change request number:
Project number and name, or
Application name: Please fill
Date submitted: Please fill
Change initiator & contact info: Please fill
Change sponsor & contact info: Please fill
Project manager/analyst &
contact info:
Please fill

22BAZAAR CERAMICS STUDIO
The following section is to be completed by the customer requesting the change.
Change type:
For this particular project the changes those are considered include the project
budget, project quality, and project schedule and software new change and software
requirement changes. The other changes are implementation of E-commerce business
and cloud based IS system for storing the details of the products
Change reason
The reasons for which the project components are needed to be changed include
the dissatisfy consumers, lack of legal support, lack of expertise. Due to these reasons
the project manager is needed to bring these changes.
Change Impact
The impacts of the changes those have been brought in this ceramic company
are completely critical in nature because without these changes the additional changes
cannot be developed.
Requested completion date: 14/5//2018
Title of change: Implementation of cloud based IS
Description of business problem: Information management, manual
data access,
Impact of NOT implementing the
change, and alternatives.
If this change will not implemented
then the company would keep on
facing the issues

23BAZAAR CERAMICS STUDIO
Describe how the system should
behave:
The IS system must be handled
properly by the project manager
Detailed requirements for requested
change:
For implementing the required
changes all the technical aspects
must be considered

24BAZAAR CERAMICS STUDIO
The following section is to be completed by the Technical Team (In 4 days).
Estimate to complete:
Customer
hours
Analyst
hours
Developer
hours
Tester
hours
Total
hours
Planning 16 16 7 8 47
Analysis 12 15 14 10 51
Design 15 12 17 18 62
Construction 20 12 14 15 61
Testing 5 4 6 4 19
Training 10 8 8 7 33
Deployment 6 6 6 4 23
Total hours 84 73 72 66 362
Schedule impact: The schedule will reduce the work load from the
project manager by distributing it among the
project team members
Cost impact: The estimated cost of the project is defined as
beneficial
Resource impact: The resources highlighted for the project are
required to be modified accordingly.
The following section is to be completed by the Change Evaluation Team.

25BAZAAR CERAMICS STUDIO
Review date: 2912/2017
Reviewed by: Project manager
Recommendation: o Approved
Recommendation
notes:
Technical Training for the workers
Priority: o Critical
7.2 Change management plan or change
 Change in productivity
 Quality
 Price
 Process of selling
7.3 New performance benchmarks
 The company should hire trained workers
 Training program must be arranged for the IT project team members
 The project team members must have proper knowledge and ideas about
the project requirements.
7.4 Stakeholder’s agreement
The stakeholders agreement is signed by the all the stakeholders associated to
the project to ensure that the required change components are completely beneficial fro
the users perspective.

26BAZAAR CERAMICS STUDIO
7.5 Training requirements
 With the help of the training and development programs the E-commerce
website could be handled accurately
 It will make the members much familiar with the project outcome
 It would help to make most of the recent technologies installed
 Valuable manpower could be created
7.6 Project signoff
Appendix 4 – Change Review, Implementation, and deliverables Sign-Off
Project Name: change management plan
implementation for Bazaar ceramic
Corporation
Project Manager: please fill
Start Date: Completion Date:
Project Duration: around 1 years Client Name: please fill
Project Goal: to deliver nine secured. Quality and affordable ceramic art to the
consumers.
Change Review, implementation and deliverables:
_______________________________
Project Manager Signature and Date:
<please fill>
By signing this document, I acknowledge
that I have delivered all the stated
deliverables at the agreed to quality
__________________________________
_Client Signature and Date: <Please fil>
By signing this document, I acknowledge
that I have received all the stated