Cloud Computing Strategy: Case Study of Notre Dame & CQ University

This case study analyzes cloud computing practices at the University of Notre Dame and CQ University based on interviews with their IT managers. It explores the advantages and challenges of cloud migration, focusing on security, cost, data privacy, and service provider reliability. The study identifies issues such as data breaches and hidden costs, alongside opportunities for enhanced security measures like strong user accounts, data access controls, and system updates. It compares the approaches of both universities, highlighting Notre Dame's confidence in cloud computing versus CQ University's security concerns. The paper references various articles to support its analysis of cloud computing adoption and its impact on organizations, with Desklib providing access to this and many other solved assignments for students.

Running Head: CLOUD COMPUTING
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Name of the Student
Name of the University
Author’s Note

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IT Manager Interviews for the University of Notre Dame and CQ University
Abstract
This case study analysis reflects on the topic of cloud computing in the organization. The
organizations chosen for this paper are the University of Notre Dame and the CQ University
(Blanton 2016).The paper discusses regarding the cloud computing practices used by both the
organizations. The CEO of both the businesses has been interviewed about the practices followed
by them in order to maintain proper functioning of the organization (Blanton 2016). They have
also been interviewed about the ways by which they have migrated their traditional business
practices in cloud and advantages obtained by them (Tommaso, Floden and Chatzou 2017). They
were also asked about the issues faced by them due to cloud computing and the ways by which
they tackle their issues. The purpose of the company is to serve their customers in an
uninterrupted manner with the help of the advantages provided by cloud computing (Gide and
Sandu 2015). The main problems identified in the usage of cloud computing include the security
issues, the issue faced due to the cost incurred in migrating the business in cloud computing, data
privacy and service provider reliability (Tommaso, Floden and Chatzou 2017). These issues are
one of the major problems faced by organizations in implementing cloud computing in their
businesses (Judson, McGrath and Peuchen 2017). The opportunities in case of these
organizations are that they must have taken numerous measures in order to keep their data
secured.

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Table of Contents
Introduction......................................................................................................................................3
Organization background.................................................................................................................3
Notre Dame University:...............................................................................................................3
Central Queensland University....................................................................................................5
Issues studied...................................................................................................................................6
Issue 1- Security issue.................................................................................................................7
Literature analysis....................................................................................................................7
Issue 2- Cost issues......................................................................................................................9
Literature analysis..................................................................................................................10
Opportunities.................................................................................................................................18
Opportunity 1- Creation of a strong user account with a strong password...............................18
Literature analysis..................................................................................................................18
Opportunity 2- Prevent sharing of personal data.......................................................................19
Literature analysis..................................................................................................................19
Opportunity 3- data access should not be provided to everyone...............................................20
Literature analysis..................................................................................................................20
Opportunity 4- Updated system.................................................................................................21
Literature analysis..................................................................................................................21
References......................................................................................................................................25

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Introduction
Cloud computing can be defined as the delivery of various computing services, storages,
servers, networking, database, analytics, software, intelligence and many more with the help of
internet (Judson, McGrath and Peuchen 2017). Cloud computing offers faster innovation,
economies of scale and avails flexible resources. The organizations pay for the number of
services utilized by them. This helps in reducing the operating costs incurred in the process
(Malawski, Juve and Deelman 2015). This also helps the organizations to run their infrastructure
even more effectively as well as scale it according to the changes required by the This paper is
about the usage of cloud computing in organizations
Organization background
In this part of the paper, the background of the selected university will be discussed. The
first selected organization is the Notre Dame University and the second organization is the
Central Queensland University.
Notre Dame University:
The first selected organization is the Notre Dame University which is an educational institute
based in the United States (Malawski, Juve and Deelman 2015). This institute founded in the
year of the 1842 and it was established by Father Edward Sorin. The head campus of the
university is located in the states of Indiana near the South Bend city in the United States
(Tommaso, Floden and Chatzou 2017). To gather more information about the selected

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university, in this case, the president of the university is interviewed who is the John I. Jenkins.
John I. Jenkins selected as a president of the university on April 30, 2004, by the Notre Dame
Board of Trustees (Dingler and Bui 2018). The IT department of the Notre Dame University is
huge. Various types of services are given by the University of the Notre Dame. This IT related
services include accounts and identity, technologies for audio and the video, file storage
technology, digital media, networking solutions, management of university website and campus
portal, smart class technology, security, enterprise content management and many more (Dingler
and Bui 2018). In the following section the URL of the organization will be provided, and with
that, the name and the title of the interviewed person will be shared.
 URL of the University: https://www.nd.edu/
 Name of the Person who is interviewed in this case: John Ignatius Jenkins
(Figure 1: Homepage of the Notre Dame University)
(Source: https://www.nd.edu/)

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Central Queensland University
The Central Queensland University established in the year 1967 (Zhang, Zheng and Wang
2017). This is also like the Notre Dame University which is an educational institute. This Central
Queensland University is based on the Queensland, Australia. This university is a dual sector
university of Australia (Zhang, Zheng and Wang 2017).The main headquarters or the campus is
located in the Norman Gardens in the Rockhampton. With the main campus in the Rockhampton
city, the other campuses of the Central Queensland University are available at the Adelaide,
Melbourne, Sydney, Gladstone and in many more other cities of Australia (Schonberger,
Radenovic and Chum 2015). In this case of the Central Queensland University to gather more
information about the university the vice-chancellor of the university is interviewed who is the
Scott Bowman (Tommaso, Floden and Chatzou 2017). The location of the Scott Bowman is
currently now in Australia. The IT department size of the university is huge (Wei and Blake
2016). This IT department is used for providing technical solutions to the whole activity of the
teaching, learning and research. The IT technology of the university is combined with the
professional expertise to support the growing application of knowledge (Cong, Zhou and Wei
2018). Also, the university uses the IT services to continuously review and benchmark the
performance of them to improve the planning, service delivery and customer engagement. In the
following section, the website of the selected institute will be shared, and the name and the title
of the interviewed person will be shared (Juve and Da Silva 2015).
 URL of the University: https://www.cqu.edu.au/
 Name of the person interviewed: Scott Bowman

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(Figure 2: Homepage of the Central Queensland University)
(Source: https://www.cqu.edu.au/)
Issues studied
Utilization of cloud computing in organizations has been very common nowadays (Balis,
Figiela and Jopek 2017). Along with numerous advantages, cloud computing also provides
various disadvantages which can prove dangerous for the organizations. The issues studied in
this paper are security issues, the issues regarding costs, issues of data privacy and issues of
service provider reliability (Nahar, Kumar and Prasad 2016).
Security issues refer to the issues faced in securing the data that has been saved in the
cloud (Wen, Chakareski and Frossard 2017). These issues are considered as major because they
can prove to be dangerous for the organizations. If the data is not secured well, they might get in
the hands of hackers or people who can misuse the data (Wibowo and Deng 2016). The issue

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regarding costs can be referred to as the cost that is invested in implementing cloud computing or
to migrate the business in cloud computing platform (Wibowo, Grandhi and Wells 2016).
Though migrating to cloud proves to be cost effective but the overall process has numerous
hidden costs that are very expensive. Some hidden costs include perennial costs, not being
flexible enough, migration cost and many more (Wen, Chakareski and Frossard 2017). Data
privacy issues are the ones faced for securing the data. Confidential or sensitive data should be
saved in a private place in order to keep it safe from unauthorized users (Tommaso, Floden and
Chatzou 2017). The data regarding operations and personal details of staffs are very confidential;
they should be saved in a private place. Service provider reliability is one of the major concerns
of organizations (Malawski, Juve and Deelman 2015). Organizations must carry out proper
research on the service providers before hiring cloud computing services. The reliability of cloud
service providers is an important factor which can help the organization to keep their data safe
(McGrath, Short and Ennis 2016). Every service provider ensures that they would keep the
organizational data safer that the organization itself, but if there is any loss in the data, the
organization will suffer the most as a result before hiring cloud services from any provider, an
organization should assure that the provider has a good history regarding its services provided to
other organizations (Fox, Ishakian and Muthusamy 2017). The issues are described below in
details along with their individual literature analysis and the issues faced by both the
organizations.
Issue 1- Security issue
Literature analysis
From the issue that has been discussed in this part of the paper, it can be said that the
security issue faced by these organizations that uses cloud computing as a vital part of their

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business (Sanabria, Benedetto and Neyem 2018). Cloud computing allows access to the
resources of data storage and computing which can be used in order to meet the unique
requirements of the clients (Blanton 2016). The increasing need of computing, as well as storage
accounts in order to maintain steady growth, has led the matter of security in a serious mode Di
(Tommaso, Floden and Chatzou 2017). The data saved in the cloud might be at risk because
hackers would look for single mistake or loophole in the system in order to steal the data and use
it for ill purposes.
Organization 1
The University of Notre Dame has implemented cloud computing for numerous
reasons. This implementation has helped them in various operations, but there have been some
problems faced by the organization due to security issues in cloud computing (Wang, Lee and
Chen 2015). This university has helped students and researchers to create their own login
account and get access to the resources available for their academic purposes (Tommaso, Floden
and Chatzou 2017). The organization faces this issue because there are more than 2,000 students
and staffs, all of them have their own accounts along with their personal details saved in it (Meng
and Thain 2015). These details whether professional or personal are saved in the cloud. There are
high chances that they might get stolen by hackers with bad intentions.
Organization 2
CQ University has also enjoyed the services of cloud computing, but the security issue in
this environment has been a barrier to the success of the organization (Ahmad and Ranka 2016).
According to a survey it has been found that more than 70% of students and staffs said that they
do not intend to use cloud computing in order to save their data because of the security issues

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(Alwabel, Walters and Wills 2015). One more reason for users to not use cloud computing is the
increasing number of security breaches that had occurred in previous years (Aguiar, Zhang and
Blanton 2014). The issues like protection of data from hackers, preventing data loss while
transferring data, ensuring that the data is accessible to the members have prevented people to
agree on using cloud computing (Sempolinski, Thain and Kareem 2015).
Comparative analysis
In the first organization, the members have been using cloud computing services for
decreasing the workloads and saving their data (Ghouila, Siwo and Entfellner 2018). They do not
need to use any storage devices in order to keep their data regarding all the operations and
students as well as staffs safe. They have utilized these services by undertaking some measures
for the better security of the data (Kołodziej, Pop and Dobre 2018). They have a backup plan for
their data so that in case the information in the cloud is affected. The organization would not
suffer. In the second organization, they did implement cloud computing, but the members do not
agree with relying on its services (Nwanganga, Saebi and Madey 2017). This is because of the
privacy and security issues to the data saved in the cloud. The first organization has been more
confident in using cloud computing than CQ University. The University of Notre Dame has
utilized cloud computing to save their academic data as well as data related to the details of
students and staff and many more reasons (Peng 2018). Cloud computing has actually been
useful for the organization and helped them in maintaining the quality of services provided to the
students. It also decreases their workloads because they do not need to concentrate on securing
their data and can make strategies to make the organization grow more (Rathod, Rathod and
Sheregar 2016).

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Issue 2- Cost issues
Every organization irrespective of small or big owns a huge amount of data. This requires
a large number of storage devices, and it makes the organizations spend a lot in it (Gesing,
Wilkins-Diehr and Barker 2015). The migration of the entire system, as well as its infrastructure
to a cloud environment, save the overall cost incurred in storage devices (Spjuth, Capuccini and
Carone 2018). Though storing data in the cloud environment saves the overall cost but the initial
process requires a lump sum amount of cost to be invested (Cui, Thompson and Taniguchi
2016). Migration of the business from its traditional environment to a cloud environment is quite
a tough task which gives a cost-effective outcome. Growing or struggling organizations might
have to face difficulty in migrating their business to the cloud environment because the initial
cost of the implementation would be more than expected (Tommaso, Floden and Chatzou 2017).
This is because; the process has numerous hidden costs such as charges for installing the process,
software requirements for it and many more.
Literature analysis
According to various researches, it has been found that there are several fields where an
organization has to invest in the process of installing cloud computing services (Tommaso,
Floden and Chatzou 2017).But moving to the cloud can also mean added costs, some of which
are unexpected, according to IT executives whose organizations have implemented or are
considering cloud services.
Organization 1
The first organization has invested enough on the processes that are required for
installing cloud computing services; they have invested in this because they have planned to save

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the overall cost (Tommaso, Floden and Chatzou 2017). This has resulted in them to cost much
more than expected and it created an issue for the organization (Tommaso, Floden and Chatzou
2017). They had to incur cost in various processes like moving as well as storing data.
Organization 2
The organization did spend the initial costs required to implement cloud computing
services (Tommaso, Floden and Chatzou 2017). They did not succeed in this because most of the
users did not agree with using the services due to the fear of security and privacy issues. The
organization had to implement cloud computing services in order to save their data in a secured
place but investing a lump sum of money just to secure data is not worth it (Tommaso, Floden
and Chatzou 2017). As a result, the organization faced an issue due to this.
Comparative analysis
In case of both the organizations, the first organization investigated in cloud computing
services and was successful because students as well as staffs used the services to its fullest but
still the organization felt that the money invested in the process was more than it was needed
(Tommaso, Floden and Chatzou 2017). The second organization also spent a lot of money on
implementing cloud computing, but they did not find it worth it because they could use it only
for saving a part of their data.
Issue 3- Data Privacy
Literature analysis
The entire business management setup will process the data which ought to be present in
the database of the association, and this will assist in the better projection of the statistics