Impact of the Code of Conduct and Implication of the Principles in ANZ Bank

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Code of Conduct
1/19/2020

Code of Conduct
Contents
Introduction............................................................................................................... 2
Organisation overview and values................................................................................... 2
Vision................................................................................................................... 3
Values.................................................................................................................. 3
Integrity................................................................................................................ 3
Accountability........................................................................................................ 3
Customer service and Commitment...............................................................................3
Provisions for the complaint....................................................................................... 4
Need of code of conduct............................................................................................... 4
Application of the code of conduct...................................................................................4
Principles of code of conduct......................................................................................... 5
Enforcement.............................................................................................................. 6
Expectations from the employees......................................................................6
Requirement from the employees......................................................................6
Important policies............................................................................................... 6
Anti-bribery policies............................................................................................ 7
Conflicts of interest............................................................................................ 7
ANZ Bank’s assets and information system.......................................................7
Speak up (Whistle Blower service).....................................................................7
Conclusion................................................................................................................ 8
References................................................................................................................ 8

Code of Conduct
Introduction
Code of conduct is a set of rules framing and outlining the rules, responsibilities, and norms
related to the practices of employees working in an organisation. A company’s code of
conduct is written for employees to control the activities of misconduct in the working culture
and to make the working atmosphere comfortable in ethical, moral, and legal manner. Firms
big or small are bound to design the compulsory codes applicable to the organisational
employees and any action fails to meet the rules and regulations falls in the category of the
misconduct or the violation of the organisational rules and regulations.
ANZ Bank values the organisation identity in the community and society and focus to train
the employees working in the environment full of honesty and integrity. This report will
search the impact of code of conduct and implication of the principles in the code of conduct
document of ANZ bank. Implication of code of conduct is equal for all and employees
registered in the organisation are in legal and moral duty to follow the rules and regulation
imposed on them by the written set of code of conduct. It frames a network of rights and
duties applicable to the employees, an organisation is liable to manage the comfortable
working environment, and liable to settle the disputes and conflicts arise in the management
with ethical manner.
Organisation overview and values
ANZ bank acquires 3rd position in the largest national banks in the Australia, operating two
national brands of banks in the Australia. One is ANZ bank and other one is National Bank of
New Zealand. Purpose of the organisation is to serve the customers with required services in
effective manner, pay employees for their effective handling of the customer’s services and
role played for the development of the organisation, to pay shareholders profitable returns

Code of Conduct
and to develop the community and society in the nearby surrounding. Corporate governance
allows the organisation to control the activities of harassment, discrimination, exploitation or
any other activity falls on the ground of misconduct by regulating them in the guidelines of
organisational code of conduct (Bank, 2020).
Vision
Corporate management team of ANZ bank aims to offer effective financial services to the
customers in form of many accounts.
Values
Setting the policies and regulations in form of code of conduct to measure and improve the
organisational reputation. Give value to the importance of the organisational culture and
assuring the corporate governance applying the corporate rules and regulations for the
employees aiming to ensure the better availability of services in the organisation (Bold,
2020).
Integrity
Disclosure of all the terms to the employees and customer about the organisation and services
offered in the organisation. ANZ bank treats its shareholders, stakeholders, customers, and
employees with respect and equality.
Accountability
ANZ Bank is highly accountable for the people relevant with the organisational atmosphere
in any form or position like customers or employees (Cooper & Smith, 2017).