Code of Conduct of National Australia Bank

The report analyzes the code of conduct of the National Australia Bank, focusing on preventing fraudulent activities and guiding employee behavior. It discusses issues such as discrimination, exploitation, corruption, dishonesty, and whistleblowing protection. The code of conduct aims to ensure honesty, integrity, and fairness in the bank's operations.

Running head: CODE OF CONDUCT OF NATIONAL AUSTRALIA BANK
CODE OF CONDUCT OF NATIONAL AUSTRALIA BANK
Name of the Student
Name of the University
Author’s note

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Executive summary
The aim of the report to analyse the code of conduct of the national Australia bank .The
report contains the details of the facts based on which the bank frame different strategies in
order to prevent the occurrence of any fraudulent activity in the bank. The code of conduct
guides the employees how to behave with other employees and the customers of the bank.
The code of conduct of the bank is the preamble which contains all the rules and regulation
that all the employees has to follow.
Table of Contents

2CODE OF CONDUCT OF NATIONAL AUSTRALIA BANK
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
Discrimination............................................................................................................................3
Exploitation................................................................................................................................6
Corruption..................................................................................................................................7
Dishonest and fraudulent behaviour...........................................................................................8
Whistleblowing protection.........................................................................................................8
Enforcement...............................................................................................................................9
Conclusion..................................................................................................................................9
Conclusion................................................................................................................................11

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Introduction
National bank of Australia is known as the biggest bank in Australia serving the
people of Australia for many decades. The main objective of national bank of Australia is to
making positive economic social and environmental contribution to society, which is related
with the principles of honesty integrity fairness and respect. The board of the national bank of
Australia has adopted a ethical code of conduct that provide a set of guiding principles that
are to be followed by all the employees of the national bank of Australia and any action
against that the employees will be held responsible. The employees of national bank of
Australia are expected that they will act consistently with the principles of the code of
conduct.
Discussion
The commitments of the National Australia bank are stated below
 Professional conduct
 Honesty integrity and fairness
 Management of conflict of interest
 Legal and regulatory framework
 Confidentiality and privacy requirement
The code of conduct deals with the following characteristics of the employee. The
employees are the strength of the bank. The company always look after that the employees
that their behaviour does not hurt the customers and does not breach the code of conduct of
the company. The following issues that are related with the behaviour of the employee are
stated below:

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 Discrimination
 Exploitation
 Corruption
 Dishonest and fraudulent behaviour
 Whistle-blower protections
 Enforcements
Discrimination
The employees of the bank always aware of the fact that they does not make any
discrimination regarding issues like racism, culture or educational background or gender
biasness. The employees should not discriminate both with the clients as well as with other
employees. All the employees should be treated with equal importance and no one should be
deprived from any facilities. If it is found that, any employee discriminate with any other
employee or with the customers then strict actions will be taken against such employee.
Australia being a country with multiple culture and diversity people with different
class and background stay here. The national Australian bank being a largest employer in
Australia it also hires people of different class and culture so the environment within the bank
is also much diversified. People of different class and community work together and in that
situation, it is common that any particular employee may feel that he or she has been
discriminated for any specific reason (Altman and Ward 2018).
Discrimination in work place can be of different form some of the type or nature of
discrimination are stated below
Age discrimination:
It is often found that the senior employees by taking the advantage of their experience
discriminate the junior employees. The age barrier become a major issue in that case.

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Employees of young age feel it difficult to cope with the middle-aged employees and that
create communication gap between them, which creates problem in the operation of the bank.
Sex:
Discrimination on the basis of sex or gender biasness has become one of the mahjor
issue in the entire job sector all around the world. The bank has created a strong rule
regarding sex discrimination. There should be no discrimination among the male and female
employees of the bank all of the employees should be treated equally. Gender biasness should
not exist in the working environment of the bank (Vickers 2016).
Qualification:
Discrimination based on qualification is a major problem in the banking sector.
People with various qualification works in the bank so bank has assigned different people on
various position in accordance to the qualification. As such the bank has been able to control
the issue of discrimination on the basis of the qualification (Tourani Adams & Serebrenik
2017).
Disability:
People with disability also works in the bank and they face different issues from the
other employees. The company has made strict code of conduct, which ensure that strict
actions will be taken if any one founds guilty of discrimination on the issue of physical
disability. The code of conduct of the bank states that the company will not tolerate any kind
of issue that is related with the discrimination with any employee who is physically
challenged (Howell 2015).
Race or colour:

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The bank has strict code of conduct that any discrimination on the ground of racism
will be strictly handled. The problem of racism has become a major issue for all the
companies in the whole world. Racism has become a major issue as people with various
community stay in Australia they have different culture and different origin so the issue of
racism has become a major problem in the working of environment of the bank. Racism is
treated as a criminal offence in Australia so if any employee is found guilty for the
discrimination to any other employee or customers will face strict punishment and in that
case the employee may lose his or her job. The company has made it compulsory for all the
employees to act politely and never engage in any activity that promote racism (Storey 2017).
Religion:
The code of conduct of the bank states that no religious discrimination cannot be
made in the work place. People of different religion works in the bank so it is expected that
all the employees should work with unity. The code of conduct also states that the employees
should not make any discrimination with the customers of different religion also (Lehmann
Abdullah and Brink 2018).
Caste:
Employees of different caste works in the bank so the bank is comprised of people of
different caste and community. The bank also made a code of conduct that protects the
employee from caste discrimination. The discrimination on the basis of caste has become a
major problem for the companies in Australia (Meyer‐Sahling and Mikkelsen 2016).
Exploitation
It is the responsibility of the employer to motivate inspire and give rewards to the
employees. The employees should not feel exploited because once they feel exploited they
will lose interest in the job and that will create obstacle on the operations of the bank. The

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bank has made separate code of conduct to prevent exploitation in the work place (Du Plessis
et al 2017). the major signs of exploitation in the workplace based on which the code of
conduct has been made are narrated below
No payment or delay on salary
The main sign that indicates that the employee is feeling exploited is delay in salary
and other incentives. The salary is the main motivation for the employee to work in the
organisation so the bank code of conduct specifically state that the employees will get their
salary on the specified time and date (Jones et al 2017).
Sexual harassment
Sexual harassment has become a major issue which indicates that the employee is
feeling exploited. The code of conduct strictly states that if any staff of the bank complains
that he or she has been sexually exploited then a separate committee will be formed to inspect
the case and then actions will be taken against the specific employee. a separate committee
will look after the case and after hearing both th parties the committee will give their opinion
and the punishment will be given to the employee based on the decision of the committee.
Sexual harassment become a problem in the work place for which very strict rules has been
adopted by the company and the governments of every country (Campana and Varese 2016).
Office politics
There are people of different minds and characters in an organisation and that leads to
the rise of office politics in the work place. An employee may feel exploited by the action of
any particular people or by any specific group of people. In such situation, the particular
employee feel exploited and lose the motivation to work. The national Australia bank has
made a code of conduct that contains that the bank will not tolerate any such activity that

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exploits any employee and results in raising obstacle for the operation of the bank (Campana
and Varese 2016).
Corruption
The bank has taken all the responsibility for prevention of fraud and corruption. The
fraudulent activity means dishonest actions or intentionally involved in the dishonest act,
which causes potential financial loss or any loss of any wealth of the customer (Noor and
Shaker 2017). Some of the corrupted activity are stated below:
 Money data or property has been stolen.
 Intentionally concealing or destroying documents
 Trying to influence others by giving bribe.
The bank has made it compulsory for the employees to declare any activity, which
may encourage corruption, which results into the damage of the bank’s reputation. The bank
has the reputation of fair and transparent image in the country and it will never want to do
anything that will damage that image. In order to prevent the employees from supporting any
corrupted practice the bank has made a separate code of conduct for the employees. the code
of conduct states that in case any employee encourage any activity which results in to
corruption and causes harm to the property of the customers then strict actions will be taken
against that employee and that employee will lose his or her job (Ayón et al 2018).
The bank has also made a separate code of conduct for the customers which states that
if any customer try to give bribe to any staff of the company to get some undue advantage
than in that situation the customer will also be responsible for such act and will be liable for
punishment.

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Dishonest and fraudulent behaviour
The dishonest and fraudulent behaviour of employees are not tolerated by the bank.
The code of conduct of the bank states that if any employee has been found guilty for any
fraudulent act and that causes in the damage of the reputation of the bank then the bank will
take necessary action against such employee (Sipe et al 2016). Some of the dishonest
activities of the employee are stated below;
Conflict of interest: if any employee is found guilty for any activity that results in the
conflict of interest will be liable for punishment (Sethi Martell and Demir 2017). The actions
that are considered as conflict of interest are stated below;
 Personal relationship with customers
 Colleagues
 Product providers
and any other actions that influence the business relationship with the duties of the
employees.
Conflicted remuneration
If any employee give advice to any customer, the employee should ensure that he or
she does not get any benefit in connection with that advice to the customer. The employee
should comply with the code of conduct of the company.
Whistleblowing protection
The whistle blowing mechanism is a tool that protect the company against serious
fraud cases and any other corruption that is going to occur in the bank. The whistle blowing
committee looks after all the activity of the company and that helps to prevent the occurrence
of any corruption in the bank. The bank has to deal with many transactions for which it may

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not be possible to monitor all the activities with equal importance as result of which the
whistle blowing committee has been formed that will detect all the corrupted activities. The
whistle blower mechanism give an alarm to the company and that will save the company
from nay fraudulent activity (Middlemiss 2017).
Enforcement
The enforcement of the code of conduct is a critical and essential part of the
company’s commitment towards the stakeholders. It is essential for the company to
communicate the importance of following the code of conduct to the employees. A company
has to promote its vigilance in promoting its code of conduct among the employees.
The bank promote the code of conduct enforcement by the help of the CEO and the
senior managers. The CEO and the management used to communicate with the employee of
the company which will encourage them to follow the code of conduct of the bank.
Conclusion
From the above discussion, it can be concluded that the code of conduct of the bank
protects the bank from potential fraud cases and corruptions. The code of conduct framed by
the bank guide the employee while they face the customers and also the other stakeholders of
the bank. It is important to the employees to understand the fact that the code of conduct
promote the overall reputation and environment of the company and sets basic conduct norms
for everyone and also the code of conduct encourages to keep faith on the system of the bank
and report any potential violations.

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