COIT20249 - Assessment Portfolio: Reflective Writing, Ethical Scenarios, and Successful Completion

This portfolio reflects on the key learning outcomes of COIT20249, demonstrating the development of essential skills for ICT professionals. It includes a reflective writing piece on interview experiences, an ethical scenario analysis, and a summary of successful completion of the unit. The portfolio highlights the importance of communication, teamwork, ethical conduct, and the use of ICT technologies in professional practice.

COIT20249 - Assessment
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Contents
PORTFOLIO_2: Reflective Writing............................................................................................................3
PORTFOLIO_3: Responding to an Ethical Scenario...................................................................................5
PORTFOLIO_4: Successful Completion of COIT20249............................................................................7
PART-A..................................................................................................................................................7
PART-B.................................................................................................................................................14
References:................................................................................................................................................17
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PORTFOLIO_2: Reflective Writing
Interviews can be a part of a positive as well as a negative experience which may carry a lot of
learning in both the aspects. Scoring in an interview can feel like a huge deal but there are certain
trick points which can assist in clearing a successful interview. There are certain questions that
can be tricky while some just need mental presence and attention to be attempted. In my past
negative experiences, the most unenthusiastic was of not able to answer the simplest questions
that just needed some sort of soft skills to attempt. The questions were certainly confusing and
critical to be answered which made my interview slightly tough but the lessons that I learnt from
this negative interview were worth it (Mathrick, et. al, 2017).
The skills such as communication, teamwork, leadership, adaptability, critical thinking and work
ethic are very much crucial and helpful at the time of interview. The skills can lead to crack a
fruitful interview but the most important term is utilizing this skills at the most appropriate
circumstances. There are various other skills that I practised over time which also assisted me to
compete in the interview. I gained learning about the ways in which I needed to answer such
kind of typical questions so that the interviewer can get knowledge about the skills and
competencies that I possess. The situation that was making me curious was of the way in which
interviewer was continuously changing the question completely. The solution that I best thought
for the situation was of sticking to a single particular question and then answering it in a tricked
way so that the interviewer gets the right answer but also gets confused at the same time.
The positive outcome of the situation was that the interviewer got the answers that he desired and
appreciated me for them but also at the same time the negative aspect was of the way in which I
answered the question. The different thing that I could do at the next time is by adopting the new
ways of answering the questions by enhancing my communication skills. The best ways to
enhance the communication skills is by constantly practising the most frequent questions that are
asked in the interviews so that I could get comfortable with the ways of answering the questions.
The most important things that I learned from the interview was that preparation is the key to
solve the interviews and sometimes it's just a bad day and I should just get back to the
preparations for enhancing my skills so that I could get selected on the next interviews. The
positive impacts were the learning's that I gained and the negative impact was that I certainly lost
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my confidence for not being able to clear the interview and for enhancing my confidence I
started staying away from the negative things, changed body language and I created a great list
for the most possible ways to succeed in the next interviews (O'Neill and Rehfeldt, 2017).
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PORTFOLIO_3: Responding to an Ethical Scenario
There can be some serious issues with completing the assignment by utilizing the ghostwriters.
This kind of academic misconduct may lead to negative learning of the students and the
pessimistic impact on their studies as well as the career. It would be a tough task for me to
choose between the friends and good grades but as per the Australian Computer Society (ACS),
and its Code of Ethics it is vital for me to follow the rules and tell the teacher about the
individuals and how they take the assistance of ghostwriters for completing their assignments.
The code of ethics of ACS such as honesty and competence will be followed by me in this
situation but the concern is that I will be losing my friends who have been a part of my college
life from certain past years. It is necessary to get good grades in the examination so that I could
concentrate on my professional life and work towards enhancing it.
Leaving friends behind could be a tough and wrong decision but as per the situations of the
career decisions in the Central Queensland University. I would be indicating the elements and
the ways in which I could provide a hint to the teachers about the misconduct so that without any
use of my name I could stop the issue of negative writing methods that they utilize for getting
higher grades. The code of ethics of professionalism says that one can only enhance the integrity
of the society and uplift it in the different ways by becoming a responsible member of the society
which could only be possible by first being an honest person. It would be impossible for me to
get a decent job without securing good grades.
It is very much vital for me to go through the flow but leaving friends behind is a tough option
which will lead to the issues of trust which they have upon me. Being a trustful person is also a
part for the code of ethics which could lead to certain disruptions if not followed in the future
planning’s and working with big organizations (Riek and Howard, 2014). But it is also crucial to
stay honest in the terms of presenting the work and assignments for the university. I was in a
continuous conflict with myself for choosing friends or grades. Telling the teacher about their
misconduct could lead to lower marks of my friends but it will eventually be profitable for them
in future terms as if they start completing their work on their own they will enhance their own
knowledge which would lead to improvement in their performance in future terms. The code of
ethics such as professional development and the primacy of the public interest would lead to a
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better way for striving and enhancing the quality of the individuals that are affecting by my
work.
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PORTFOLIO_4: Successful Completion of COIT20249
PART-A
1. Describe an example where you used listening and verbal communication skills effectively
There are various ways in which communication and listening skills that would be assisting me
in developing a greater personality. In professional terms, it is vital to have the listening skills
and the verbal communication skills so that I can present in a great way. It is crucial to have
listening skills as they assist in getting information and responses from the individuals working
along. If I won’t be able to listen properly and would just communicate the information that I
want to other members would just feel unethical and bad which would decrease my performance
drastically.
The communication skills are also crucial to possess as without effective communication it won’t
be possible to deliver the information to the other individuals. If the message is not
communicated effectually there can be a sense of misunderstanding and confusion which could
lead to negative outcomes. Having a good sense of communication skills and decent listening
skills help in eradicating the conflicts that arise in the surroundings. In the professional terms, I
used my communication skills for motivating the individuals and friends that stayed around me.
Even at the time of the interview, I utilized the communication skills for making the interview
great and assisting the interviewer in finding out my competencies and capabilities. In terms of
workplace, it is vital to have the communication skills as most of the work in an organization is
dependent on the effective communication (Senter, et. al, 2018).
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2. How did you use reading skills to effectively develop an academic document? Provide an
example
I utilized reading skills for exercising my brain and generating knowledge. There are diverse
benefits of having a decent amount of reading skills. It is a symbol of a great leader. I had good
reading habits but it turned out to be more effectual in my professional workplace where I
needed to read all the reports and terms for the benefits of the business. At the time of job
interviews, it was vital for me to read all the necessary information about the company and
having a great amount of academic knowledge. Generating the habit of reading could lead to the
development of skills that are useful in the organization. The concentration was also increased
and I started focusing on my work. Reading also led to great exercise for the brain which uplifted
my performance and then it would enhance the working experience. Reading will be assisting in
generating current and other knowledge’s that are required for being in such a competitive world
(Ganguly, 2017).
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3. Provide an example of using your teamwork skills and interpersonal skills in this unit.
Provide specific examples of each skill set
Working in a team is even more vital for me as it will enhance my skills and develop the ways in
which I could learn from other individuals that will be working with me on the team. Being a
team player would lead to the development of efficient skills and better completion of tasks with
certain qualities that are necessary for completing the work. These skills could be used in the job
research processes and other working situations. There are certain factors that I learned after
working effectively in a team such as trust which was developed among me and my team. Trust
should be present within each and every team as having trust will enable me to work with my
team in a better way.
Communication is also an interpersonal skill that is vital for engaging in the teamwork so that a
better relationship can be built among the team members and they could enhance their work
performance. There are certain rules of working in a team and some of them that I learnt where
of a shaper, implementer, coordinator, evaluator, specialist and a team member most importantly.
There are various roles that I need to fulfill at the time of completing the tasks in a team which
makes the tasks more perfect and also assist in uplifting the motivation of working in a team. The
teamwork skills that I learnt where such as decision making, problem-solving, feedback and
conflict resolution (Silverman, et. al, 2016).
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4. Provide an example of an assessment task or an activity in this unit that helped you to
understand ethical behaviours, and/or social, privacy and legal aspects of the ICT domain.
The unit that taught me about the ethics and privacy with all the legal aspects was when I had to
notify the teacher about the unethical behaviour of my friends where it was vital for me to find
out the ways in which my friends were completing their assignments utilizing the ghostwriters
and getting higher grades then me. All the privacy and the legal aspects that I learned where very
much helpful in finding out the ways in which I could resolve the issues of copying assignments.
The decision that I took at the situation showed the behaviour that I possessed for completing the
task. Copying assignments from other writers was a legal aspect where it was necessary for the
teacher to use certain software's and methods through which they could identify whether the
assignment is original or not. There are various ethical aspects that I should fulfill such as
honesty, professional development, competence and enhancement of quality life which would be
assisting in becoming a responsible individual.
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5. How did you use the diversity and intercultural competency skills to work with staff and/or
students from different cultures?
Having staff from diverse backgrounds, cultures and environment could lead to certain problems
in the terms of communication and other behaviours. The thinking ability and the choices of
different individuals vary from me which also affected the performance of the team. The
qualities that the diversity was used by me in a positive way as the ways in which other think
could lead to the development of unique ideas which will benefit the team. I was able to learn
various skills and methods to make quick decisions from the individuals that were having
different backgrounds. There are certain concerns and disputes between the people from different
backgrounds as the individuals could lead to negative impacts on the decisions of the individuals.
The decision-making process got simpler as there were the bulk amount and quality views from
the staff members with different backgrounds.
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6. Describe an example of a communication and collaboration technology
There are various communication and collaboration tools that could be utilized in the
organization for completing certain tasks. Collaboration leads to the task of working together for
the same purpose. There are diverse critical features and capabilities that are required in the
organization. The tools for collaboration that were utilized by me in the organization were BOX
which has been becoming a great pain to the position which is simpler than the storage of data on
the websites. Collaborating communication with technology could lead to the proper transfer of
information from one individual to another which would eradicate the misunderstandings
between the staff members. FLEEP, SKYPE and TIBBER are the tools that utilized for the
purpose of communicating with others. The selection of the tool could be implemented in the
organization by making the work of communication in an easier format. The tools of
communication could lead to uplifted communication and collaboration within the workplace
(Cheung and Weber, 2015).
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7. Describe how you learnt to evaluate ICT technologies to improve organizational
communication processes.
Information technologies are very much assisting in the process of communication as it makes
the process easier for the employees that are less communicative in the workplace. These tools
also help in eradicating the barriers to effective communication in the organization. Some of the
basic tools of communication in ITC are Email, Twitter and WhatsApp, where the management
could transfer the message to the whole team members at a certain point in time. There are
various roles of ITC such as unified communication and the addition of the telecommunication in
the organization. Social media provides a great platform for these technologies to get developed
and work as per the requirements of the organization. There are other methods that I utilized to
communicate with the staff members in my organization such as instant messaging and video
conferencing so that I could transfer all my messages to the team members with an effectual
way.
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PART-B
1) In Part B of your PA1 assessment, you were asked to a write about which COIT20249 Unit
Learning Outcome (ULO) you thought would be most helpful for you when you graduate
as an ICT professional. What was that and how did you think it helps you as an ICT
professional? Briefly reflect on if you still feel the same or have your thoughts changed
during the term? Is there another ULO that you feel would be more helpful to you in your
career as an ICT Professional? Make sure you provide your reasons
The most important skill that I will have to develop is the communication skill which is very
important for enhancing my career prospects. I will be able to communicate my ideas clearly and
I will have the confidence of expressing myself and give an honest opinion regarding the various
issues. I will also be able to communicate with my peers which will help me to overcome my
weaknesses. I will be able to get a decent job in a large organisation and one of the essential
qualifications apart from degree these firms require is exceptional communication skills. Since
these firms deal with foreign countries, it is an important aspect for me to improve this skill.
Communication skills will enable me to work in a team effectively as the teams have people
from different background and I will be able to interact with them easily. By developing this
skill, I will be able to help my teammates and friends which again will help me in the overall
career development.
Another skill that I will be improving is the interpersonal skills which are active listening,
prioritising the activities, and professionalism. These three skills will ensure success in my
endeavours since active listening will help me to understand the perspectives of others and react
to the situation by closely analysing it. It enables to understand the feelings and aspirations of the
speaker before coming to a final judgement. This is essential for building a long-term
relationship with others. The various activities or tasks have to be prioritised since each activity
has its own importance and this ensures performing important activities efficiently. Preparing
timetable of activities ensures that all the activities that have to be performed are listed before
giving the importance to each activity.
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2. Write one example of what you liked best about this Unit and provide the reason or
reasons you liked them
The example that I liked the most is the performance of an activity in a team. Teamwork is very
beneficial as each other’s knowledge and skill can be utilised for performing tasks. Also, the
team members help each other and this ensures that the job is performed easily since the roles
and responsibilities are assigned depending on the knowledge and expertise of the individual
team member. Working in a group ensures completing a large volume of work and every
individual contributes towards achieving collective targets along with achieving individual goals.
The knowledge is enhanced since team members will be able to provide new ideas and opinion
regarding the performance of various activities.
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3. Suggest one improvement to the Unit and justify why/how your suggestion would improve
the Unit
The one aspect that can be added is assigning more number of group activities such as
conducting research, completing projects, etc. This enables effective knowledge-sharing process
as the expertise of the group members can be utilised for gaining more knowledge. The benefit
of performing the tasks in the group is that students will respect each other and it enables to
minimise misunderstanding and conflicts as each individual’s perception can be understood. This
will be beneficial as there are many students who will be working with reputed firms in future.
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References:
 Cheung, A. S., & Weber, R. H. (Eds.). (2015). Privacy and legal issues in cloud computing.
Edward Elgar Publishing.
 Ganguly, S. (2017). Action Research to Improve the Communication Skills of Undergraduate
Students. IUP Journal of Soft Skills, 11(3), 62-71.
 Mathrick, R., Meagher, T., & Norbury, C. F. (2017). Evaluation of an interview skills
training package for adolescents with speech, language and communication
needs. International journal of language & communication disorders, 52(6), 786-799.
 O'Neill, J., & Rehfeldt, R. A. (2017). Computerized behavioral skills training with selection-
based instruction and lag reinforcement schedules for responses to interview
questions. Behavior Analysis: Research and Practice, 17(1), 42.
 Riek, L., & Howard, D. (2014). A code of ethics for the human-robot interaction profession.
 Senter, L., Bennett, R. L., Madeo, A. C., Noblin, S., Ormond, K. E., Schneider, K. W., ... &
Virani, A. (2018). National Society of genetic counselors code of ethics: Explication of 2017
revisions. Journal of genetic counseling, 27(1), 9-15.
 Silverman, J., Kurtz, S., & Draper, J. (2016). Teaching and learning communication skills in
medicine. CRC Press.
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