Commercial Cookery project 3

Please make sure that both the task 1 and task 2 are completed and all the references are disclosed.

Commercial Cookery
project 3

Table of Contents
INTRODUCTION ..........................................................................................................................4
ASSESSMENT 1.............................................................................................................................1
TASK 1............................................................................................................................................1
SECTION 2..................................................................................................................................3
SECTION 3 ................................................................................................................................9
ASSESSMENT .............................................................................................................................10
ASSESSMENT 2...........................................................................................................................11
TASK 2 .........................................................................................................................................11
Age, gender and family diversity...............................................................................................11
LGBTI Community ...................................................................................................................12
Disability ...................................................................................................................................12
Aboriginal and Torres strait islander peoples ...........................................................................13
Recruitment and selection..........................................................................................................14
Selecting employees...................................................................................................................14
Bullying and harassment............................................................................................................14
Sexual harassment......................................................................................................................15
Grievance Procedure..................................................................................................................15
Training needs............................................................................................................................15
Promoting diversity....................................................................................................................16
Promoting diversity externally...................................................................................................16
CONCLUSION..............................................................................................................................17
REFERENCE.................................................................................................................................18

INTRODUCTION
Workplace diversity refers to an organisation employing workers from varying gender,
age, religion, race, ethnicity, sexual orientation and various other attributes. Workplace diversity
is highly beneficial for corporations and help them achieve success in their business endeavours.
Workplace diversity policies need to be adopted by organisations in order to address gender
imbalance, reduce stereotyping and maintain effective employee relations. External forums can
be used by organisations to promote benefits of workplace diversity and create profitable brand
image. This report is based on Australian organisation Kingfisher garden centre which was
established in 2001 which sells garden essentials and supplies. This report includes description
about workplace diversity, fostering diversity and advantages of diversity in the workplace.

ASSESSMENT 1
TASK 1
Ans1.)
Diversity management is defined as deliberate efforts which are made by leader of a
company to hire diverse talent and experience at the workplace and protect each employees
equally by providing resources and individual difference. In relation to Kingfisher Garden, leader
and management should be adopt this policy which can help to motivate employees to work
regularly and provide safety (Alon-Shenker and Lurie, 2019).
Ans 2.)
Diversity is valued in all organizations as it promotes the individuality, creation of new
ideas and solution, managing talent at the workplace, maintaining contribution of each person
and building a stronger brand that make organization more interesting and required employer.
Moreover, it helps to recognise and respect employees in front of others that develop the higher
productivity and profitability.
Ans 3.)
An organization can build the workforce by creating partnership with local and national
organization that promote company's image as well as employer profile. The management of
Kingfisher Garden can build the diverse workforce by offering target internship to employees,
giving rewards, training to recruiters, and solving the problems by giving right suggestions that
can help to build the effective workforce and maintain high productivity.
Ans 4.)
Diversity policies are established by the human resource department who identify the
needs of employees and organization and make efforts to fill them by managing all workings. In
relation to Kingfisher Garden, needs to find out the diversity policy at various range such as
human resource department, owner, department and manager. Herein, management needs to find
out the policy and should be implement them properly.
Ans 5.)
In an organization different business areas such as management, leader, productivity and
performance might be affected due to diversity policy in relation to cultural by creating
interpersonal conflicts (Chen. and Tang, 2018). In a company number of employees and
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management are working who belongs to different culture and language. This area can be affect
business organization by reducing number of employees and performance continuously.
Ans 6.)
While running an organization, management should have information regarding diversity
policy and needs to provide equal respect to all employees that encourage them to work
effectively and with dignity (Gomez and Bernet, 2019) Management should also encourage
employees by eliminating different between age, colour, ethnicity, gender identity, language,
national origin, physical and mental ability, social economic status, and sexual orientation that
encourage people to work collectively and attain the business goals and objectives.
Ans 7.)
Currency: Diversity policy should be reviewed by HR management of organization on
the basis of annually as it helps to develop the skills and talent of employees day by day which
increases business performance. The management should be analysis current needs and make
efforts to fill them by offering better quality of services and accommodation which supports to
continue the business productivity.
Efficacy: The diversity policy should be relevant and efficient which can be used by
management for the purpose of managing good performance and getting the competitive
advantages in changing environment.
Ans 8.)
Having diversity at the workplace is important as management identify the vacancy and
recruit the highly skilled and experienced staff who can work in challenging environment and
give their contribution to complete the task properly. The management can take action to make
aware staff by prioritizing communication, encouraging employees to work in diverse groups,
treating each as an individual, and hiring the skilled and capable person who can manage the
work and aware from different policies which increases business profits.
Ans 9.)
In relation to organization, internal processes, employee feedback, external review board,
auditing requirement and KPI are defined methods which can be use by HR management to
review the diversity policy (Kalargyrou and Costen, 2017).This helps to know that how
employees are following the regulation of diversity and managing their performance at the
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different workplace that can help to increase the business performance. By using internal process
and employees feedback it brings the changes in their activities and complete the assigned task
effectively.
Ans 10.)
Equality Act 2010, is main legislation that must be incorporate by management at their
workplace for managing diversity by providing equal opportunity to all employees ( Kumudha
and Jennet, 2018) Health and safety Act 1974, should be followed to provide the good health
and safety to all working staff. Equal pay 1970, is another legislation that should be follow as it
prohibits any less favourable treatment between men and women in relation to pay and
employment condition. Anti discrimination act 1977 is another laws that should be followed by
management in order to providing equal chances to men and women. This laws empower the
employees capability and retaining them at the workplace by managing them and getting the
work done properly.
Ans 11.)
The aim of equal employment opportunity is to treat the all workers or employees equally
by motivating them to work and filling their needs effectively. The management should be give
employment chances to male and female both which can help to develop the organizational
productivity as employees works efficaciously.
Ans 12.)
The anti-discrimination legislation is related to provide the eliminate the difference or
discrimination between men and women that can encourage employees to perform well by using
their skills and abilities. The grounds of anti-discrimination act are unfair treatment, race, colour,
religion, sex, nationality, and disability that all are focusing by management and discriminating
among staff which create the feeling of dissatisfaction as well as leaving the organization.
SECTION 2
Ans 13.)
Stereotype is defined as over generalized beliefs that shows a particular category of
people and managing the diversity at the workplace (Manoharan and Singal, 2017) This is
important for management to overcome the stereotype, bias and discrimination which are
pertaining in the business environment and affected the organizational performance.
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Ans 14.)
Stereotype is an act which used by management to know the mental status of employees
and providing them optimum solution which can help to develop the business productivity. This
also uses to simplify and justify social reality which have potential powerful effects on
describing how people perceive and treats one another. In relation to Kingfisher Garden,
stereotype can create the problem by leading discrimination between labour market and other
domains. This reduce the satisfaction level of employees and make decision to leave the
organization (Mousa, 2018).
Ans 15.)
The management is playing an important role in Kingfisher organization as it identify the
needs and problems of employees who are working and provide them training as well as proper
guidance that can help to develop the business performance. For managers, role model is highly
important in diversity because it helps to make better understand employees regarding
demographics and what action needs to be taken which can help to develop the higher
productivity. This also motivates employees to work in well manner and systematically by
accepting changes and delivering good performance.
Ans 16.)
In organization number of people works who belongs to different age diversity and they
also have different skills and ability to work which develop the business performance. There are
obvious challenges arises as creation of myths and stereotype generation that stops people to
work according to new environment. Stereotypes about Gen Y, people quit learning when they
become old, employees stops to bring creative and new ideas, communication gaps and working
with traditional method that impacts on organization negatively. The management should be
provide training to old as well as new employees who ready to work and focuses on their willing
to work not age base diversity ( Nadarajah, Atif and Gull, 2021).
Ans 17.)
In organization HR management is also playing important role as it recruits skilled and
talented people who get ready to work properly and manage the organizational activities. By
selecting different age of people, different role and responsibilities are allocated between
4

employees and complete the work specifically. To manage the age diversity in Kingfisher
management is required to take action such as:
 Facilitating strong communication network.
 Engaging and promoting team work.
 Invest in time and maintaining good relationship between employer and employees.
 Understanding problems and making efforts to resolve.
 Accomplishing goals and celebrating achievements.
Ans 18.)
The term “glass ceiling” explained as invisible barriers to success which is faced
employees from minority and underprivileged communities such as women and minorities. This
obstacle stops employees from a specific demographic background which is usually minorities
from advancing in their career through promotions and secure high positions in corporate world (
Papadaki and Giannou, 2021).
Ans 19.)
In-house training: This type of training involves utilisation of resources owned by the
firm and experts on the subject of workplace diversity to give the staff members information
about various principles of diversity such as appreciating differences and elimination of unfair
treatment. The main benefits of in hose training is that it is cost effective and can be customised
by the organisation according to their needs. This method of training workers about diversity
overburdens administration and reduces continuous improvement which are the main demerits of
the employees.
External training: This type of training revolves around inviting experts and specialists
from outside the company to train employees about diversity principles and importance of
inclusivity at the workplace. The main merit of external training is that it provides fresh
perspective to the employees and allows workers to interact with specialists in the field of
workplace diversity. The primary demerit of external training s that it requires huge investment
and is highly time consuming ( Patel and Feng, 2021).
Ans 20.)
For: Utilisation of targets helps organisation decrease gender imbalance by improving
amount of women at high authority management positions. Corporations are able to increase the
percentage of women at authoritative management positions by setting a particular target.
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Presence of women at high management positions help the company decrease gender imbalance
and create diverse workplace.
Against: Targets are not helpful in reducing gender imbalance at the workplace because
as they are unable to inform employees about the masculine reality of the crrent workplace
culture. Utilisation of targets without change in leadership and management mind set results in
construction of a workplace environment which blames other gender for organisational faliers
and reduction of meritocracy. This creates harsh workplace for women and has negative effects
on workplace diversity (Rahman, Turpin Jr and Phelps, 2020).
Ans 21.)
The process of recruitment which is disadvantageous to disabled applicants but is applied
to every applicant the same way is form of indirect discrimination. This is because the
recruitment process of filling application form and sending resume through email applies to
every employee the same way but disadvantages disabled applicants without any direct measures
against disabled candidates.
Ans 22.)
Job redesigning is a primary example of reasonable accommodations which allow
disabled employees to conduct primary functions of a job effectively and with high productivity.
Job redesigning includes changing primary functions of a job in a way which helps disabled
employees conduct their job effectively or shifting managerial functions which the employee
cannot perform due to their disability.
Acquisition of equipment which help employees with disability conduct their job
smoothly or modifications in company machinery for the benefit of employees with disability is
another example of reasonable modifications.
Ans 23.)
Allowable discrimination occurs when certain employees are favoured on the basis of
their protected characteristics. The main reason in support of allowable discrimination is that it
enhances workplace equality as employees which have entrenched discrimination gain assistance
in achieving growth. Another reason for supporting allowable discrimination is that it reduces
further discrimination of disadvantaged groups in the corporate world and helps them climb
socio-economic ladder ( Rajput and Talan, 2017).
Ans 24.)
6

Sexual harassment is type of illegal discrimination described in the Equality Act, 2010 as
unwanted workplace behaviour which either means to or results in violation of dignity, creation
of hostile and offensive environment, degradation or humiliation. The unwanted behaviour could
be verbal or written words or abuse.
Ans 25.)
Bullying is the act of making someone feel intimated which is considered unlawful under
the Equality Act, 2010. Apart from this Protection from Harassment Act, 1975 protects
employees from bullying and workplace bullying breaches the employment contract which states
that parties to the contact have legal duty of trust and confidence to each other ( Syed and et. al.,
2019).
Ans 26.)
Physical bullying: In this type of bullying acts of physical violence are committed
against the victim. In addition to this property of victim is damaged by the bully.
Verbal bullying: This type of bullying occurs when abusive or offensive language is
used against an individual.
Social Bullying: Spreading false rumours which reduce the reputation of an employee or
exclusion of an employee from their collective workplace programmes are part of social
bullying.
Cyber bullying: Technology which includes all types electronic communication methods
is used in cyber bullying to intimidate or threaten an employee. This includes text messages,
social media posts, video calling applications or forum comments.
Ans 27.)
Conducting bullying and harassment training programmes which are compulsory for each
employee is an important step in reducing bullying. In context of Kingfisher internal and external
training sessions related to bullying and harassment need to be conducted regularly to reduce
bullying. Promotion of harmonious work culture, management of workplace stressors which lead
to bullying, implementation of zero tolerance policy against bullying, enforcement of effective
grievance procedure and maintenance of an open door policy which encourages victims of
bullying to come forward are effective steps to reduce workplace bullying ( Taras and et. al.,
2019)
Ans 28.)
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Informal Action: This step involves identifying if the complaint is minor and can be
handled informally. If the complaint of employee is serious or if the worker is not satisfied with
informal action, formal grievance procedure is conducted by with employee writing formal
document about their grievance.
Investigation: This process involves investigation about the formal complaint of the
employee by informing each member associated with the complaint and allowing them to present
decision.
Grievance meeting: This step involves meeting with the employee who filed the
complaint and understanding their perspective about the grievance and how it should be
resolved.
Decision: This step involves taking decision about upholding or rejecting the grievance.
Employee who filed the grievance need to be informed about the decision and implementation of
action to resolve the grievance if it has been upheld.
Appeal: This step involves an employee making an appeal if their grievance is rejected or
they are dissatisfied with the actions of their employer ( Yang and Matz-Costa, 2018).
Ans 29.)
If an employee is dissatisfied with grievance handling they can make an appeal for
another hearing to re-examine the decision of the grievance. Apart from this the employee has
the option to resign and claim constructive dismissal on the basis that they have been forced to
leave because of fundamental breach of contract from the employer.
Ans 30.)
The job advertisement need to involve policies which appeal to diverse range of
candidates and highlight diversity initiatives of the company. In addition to this the job
advertisement should be communicated in multiple languages and be accessible to people with
disabilities to ensure presence of diverse candidates for the selection process.
Ans 31.)
In order to construct an impartial and bias free interview round during selection process,
organisation need to train their interviewers to evaluate candidates objectively and remove
prejudiced thinking from their decision making process. The interviews should not ask questions
related to protected characteristics to conduct unbiased interview (Alon-Shenker and Lurie,
2019). Diversifying interviewees and evaluating employees on the basis of skills which are
8

essential for the job and do not result in indirect discrimination against a particular community
such as disabled applicants.
SECTION 3
Ans 32.)
Training and educating managers about importance of workplace diversity is an effective
way of promoting diversity at the workplace. This includes training sessions which promote
diversity and inform employees about advantages of workplace diversity. Conducting events
which celebrate employee differences is another great way of promoting advantages of diversity
at the workplace. In addition to this the company can provide employees platforms such as blog
to communicate their opinions on diversity and highlight merits of workplace diversity. Creation
of internal communication channel such as newsletter which includes information about benefits
of diversity is another effective way to communicate advantages of diversity to every staff
member.
Ans 33.)
Utilisation of external forums to promote diversity is highly advantageous to business
entities. External forums communicate the commitment of the company towards diversity to
every employee and stakeholder effectively which enhances the brand image of the company.
External forums allow the company to increase consumer engagement in diversity programmes
as each employee can voice their opinion about various diversity initiatives and programmes.
External forums allow the company to concentrate on strategic value of diversity and its positive
effect on business (Chen. and Tang, 2018).
Ans 34.)
 Workplace Gender Equality Agency Employer of choice awards
 Diversity council of Australia
Ans 35.)
Workplace diversity boosts employee morale and effective diversity strategies have
helped Kingfisher garden centre increase quality of their services as employees are motivated to
enhance their performance. Increased diversity has helped Kingfisher provide satisfactory
services to diverse range of consumers effectively which has increased their reach and brand
image.
Ans 36.)
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Diversity can help the company gain competitive advantage as it brings fresh perspective
into the company and creates environment which cultivates innovation and fosters creativity.
Diversity enhances brand image of the company and connect with a diverse consumer base
which increases the sale of the firm and secure competitive advantage in their industry.
Ans 37.)
 Group training sessions which allow employees to interact with each other and
break prejudiced thinking while creating harmonious relations ensures creation of
diverse workplace.
 Social events which allow employees to interact with each other in an informal
setting are helpful in braking stereotypes.
 Collaborative training between various departments with emphasis on inclusivity
is another way of creating harmonious employee relations and eliminating biased
thinking.
 Cultural programmes during festivals of minorities provide information about
cultural practices of various employee and remove stereotypes associated with the
culture while ensuring bonding between employees.
ASSESSMENT
Task 1: Introduction and legislation
1.) Legislation are defined as laws and acts which are used by organization to operate and
run the business for the purpose of increasing productivity and profitability. The main purpose of
report is to increase understanding regarding legislation that develop the business productivity.
In this, diversity and comments are used to manage all functions and activities.
Diversity concept encompasses via acceptance and respect that can help to bring the
changes at a workplace and maintaining good performance. The benefits are increase
productivity, creativity, reduce fear, improve performance, and boosting company reputation.
Legislation
1.)Legal Service Corporation is the main laws which is applicable for the purpose of
using funds properly, developing websites and providing recipients with link to the list in
contractual agreement.
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Age, colour, gender, and culture are the different aspects of discrimination that affects the
people and increase the employee turnover. This brings dissatisfaction between people who does
not ready to accept the challenges. The management should ignore all attributes and needs to
give equal opportunity that increase performance.
Discrimination
Kingfisher Garden Centre's position is large size organization that discriminate between
people who belongs to different culture and bring the effective strategies which used to provide
the safety to people. Every organization needs to develop the employees performance by
understanding their needs and providing them products accordingly which can help to complete
the goals and increase performance.
Indirect discrimination arises due to change in policy, laws, and developing the business
activities properly which affects the organizational productivity. For example, if there is any
change in UK regulation and policies then companies will bound to follow that might be affected
their business s employees make decision to leave or discontinue the workplace.
Adverse action to negative respond towards any activities which are important to use in
organization and affected the productivity. This is important for each industry to use to introduce
new techniques and laws to grow their business and productivity.
It has seen that sometime discrimination is allowable as it develop the organizational
performance. For example, Kingfisher Garden Centre's management should be analysis the
performance of employees and then need to give them appraisal accordingly that can help to
increase the business performance. Moreover, behaviour of employee as well employees should
be positively that can help to accept the challenges and working on them effectively.
ASSESSMENT 2
TASK 2
Age, gender and family diversity
Age based diversity is the diversity where different types of ages people works
collectively and bring new changes which can help to increase the business performance. In
relation to Kingfisher, management conduct team building sessions every month that increases
their insights to work. This can be improve by allocating work between employees and managing
the good performance.
11

Kingfisher Garden is following the gender diversity by providing the opportunities to
male mainly that create the feeling of lower performance. This can be improve by providing the
opportunity to female also which can help to develop the organizational performance and
productivity.
Family based diversity is following by selected organization in which all members
working collectively by understanding their needs and wants that can help to increase workings.
This can be improve by providing support to women after providing maternity leave which can
be increase the working abilities and managing good performance.
Work / life balance is explained as main term which used to develop the experience of
workings and supporting policies which can help to accept the challenges and managing all
functions effectively. For managing work life balance there is need to focus on time, determining
priorities, setting specific goals, take caring of health and running all functions appropriately
which can help to increase the business productivity.
LGBTI Community
LGBTI diversity refers as Lesbian, Gay, Bisexual, Transgender or Intersex community
who are also a part of society and opportunity should be provided to such people so they can use
their talent and skills to work effectively. Kingfisher can follow LGBTI policies where it analyse
the skills and provide them opportunity to work effectively. This can help to increase the
business productivity in changing community.
To improve the embraced LGBTI diversity there is need to develop clear mission for
supporting policies, taking discrimination seriously, developing the support programme for
employees, promoting allies, getting support from senior staff, supporting local community, and
offering friendly benefits which can help to develop the organizational productivity and
performance by managing all functions and activities. The management should be provide
employment chance to LGBTI community as they willing to work and wants to contribute in
organizational activities.
Disability
Disability diversity can be explained as an understanding where each individual is having
uniqueness or difference as compare to normal person. This consider race, ethnicity, sexual
orientation, gender, socio -economic status, physical abilities, and political beliefs that might be
stop to individual to work continuously. The management should be focuses on them and bring
12

the changes in people's lives who are disable so that it can attain the good working opportunities
and improving living standard. Kingfisher Garden Centre is required to follow all legislation on
the basis of disability which can help to provide the good chances to disable person by providing
work which they can do easily that can help to increase organizational productivity. On the other
side, if any individual or employees became disable person while working at the workplace then
employer is responsible to compensate and job security to that person which can help to manage
the all organizational function and abilities.
Disability based diversity can be improved by identifying and change process that
support unconscious bias, helping all employees to understand the challenges that person with
disabilities face and contribute to solution, strengthening hiring pipeline by engaging
community, creating mutual supportive community which can help to develop the people's
understanding regarding particular task which can help to complete the project and increase the
performance in competitive environment. In relation to Kingfisher Garden Centre, person with
disabilities develop and succeed by working well and maintaining effective position. This also
develop the confidence of employees regarding working and attaining the higher performance.
Aboriginal and Torres strait islander peoples
Indigenous people recognize abnormal people that are categorized in Indians, Inuit, and
Metis that have distinct people with unique history, language, and cultural difference which are
important to consider in running and managing business activities. The chosen organization is
following recruitment and workplace policies that facilitate an indigenous friendly working
environment to make sure this type of people is having equal opportunity to win jobs,
maintaining cross cultural training for employees and providing cultural leave which affects the
organizational productivity and affected the profitability. The management should be realise their
staff as they are main priorities of workplace where it is important to all needs and demand
would be fulfil effectively.
Indigenous diversity can be improve by expanding range of indigenous employment
opportunities and managing the all workings effectively. By investing in developing the
capability of indigenous candidates, encouraging the representation of indigenous employees at
senior roles, and improving awareness of indigenous culture at the workplace can help to
organise all employees at right place and getting work done effectively. This can help to increase
the business performance and productivity by accepting changes and working accordingly.
13

Recruitment and selection
Recruitment is the process of identifying, organising, recruiting and selecting the right
candidates in order to run and grow their business effectively. Employees are the main assets of
any organization as it contribute in all workings and managing the functions effectively. This can
help to increase the business performance by placing right people at the right place. The aim of
Kingfisher Garden Centre is to recruit and select the people for the purpose of increase
organizational performance. The management brings the changes by getting the work done from
employees and attaining the competitive advantages. Whenever company needs employees to fill
vacant position then HR management is playing important role as it analysis the employee's
skills and providing them job opportunity which can help to manage r control the company
functions.
Selecting employees
The management of each organization should be aware regarding all policies and
regulations that can be used to select the right person for the purpose of doing business activities
and increase productivity. As discrimination is increases day by day at the workplace which
affects the organizational performance. In relation to Kingfisher Garden Centre,, management
focuses on motivation, compensation and benefits, interviews, internal and external method use
to select the best employees that can help to increase the productivity and profitability. Herein,
management analysis needs and motivate employees to work more effectively which can help to
complete the task timely and attaining the competitive advantages. HR management is the main
department who perform this task and giving output to the organization by managing all
functions and activities.
Bullying and harassment
Bullying is the use of force, coercion, hurtful teasing or threat that affects the human
being life and develop the cyber harassment or cyberstalking. In other words, misuse of power,
repeatedly verbal and physical behaviour might be create the challenges for each person and
affected the productivity.
Sexual harassment
This can be said as behaviour that defines as unwelcome behaviour of sexual nature. This
allowed to continue that crate Quid Pro Quo. Now a days it became a serious problem for each
14

person that women employees face the problem of sexual harassment like as bad comments,
jokes, innuendoes and others that create the fear felling while working between females and they
cannot work effectively. Now environment is changing where people getting more education and
training to handle the work but due to harassment all workings of organization and respect of
women get hampered that affected the organizational productivity and profitability negatively.
The management is require to give respect and good concern to their staff whether male or
female which can help to motivate the people to work continuously.
Grievance Procedure
Grievance procedure is a formal way for employees for the purpose of raising problem or
complaint to the employer. The employees can raise grievance if any problem has occurred while
working. This is important for each individual who works at the workplace to identify problem
and share with HR department that will surely solve by management and motivate them to work
effectively. The procedure follows steps such as brining grievance to immediate supervisor,
complaint to direct report of supervisor, considering mediation, escalation of issues to HR
department in case of fail above one, and appealing higher level for solving situation and
managing the work effectively. To develop the skills and abilities to work management has
followed the strategy to work effectively by arranging all functions and activities.
Training needs
Training and development is explained as main term of developing skills and abilities of
workforce by providing them education and targeting someone. This can help to manage the all
functions and activities smoothly and get ready to accept changes. In relation to Kingfisher
Garden centre, management is responsible for each activity and developing the organizational
product and services. The management brings new technology and innovation process in their
existing activity which can help to develop the company productivity and profitability.
Management uses motivation, training, and self education training is being use to accepting cross
culture and changes which can help to increase business performance.
Promoting diversity
Diversity should be promoted by government as well as management at the workplace as
people belongs to different culture, language, social beliefs, and traditions which can be use to
understand the workings and doing well. This is important for each organization to create a good
15

work culture and provide the proper training and education programme to employees which can
help to increase the insights to work effectively and increase the business productivity. The
management is the responsible person to identify problems of employees and provide them best
solution by managing all workings which can help to increase the organizational performance in
the competitive environment. In relation to Kingfisher Garden Centre, management is require to
promote the diversity by developing education and understanding of people regarding workings
that supports to complete task and attaining business goals.
Other than this, management formulate flexible policies to diversity promotion which can
help to operate the business regularly and developing the business productivity by completion
task and attaining the higher performance in competitive environment.
Promoting diversity externally
Besides the AHRI awards, motivation, growth opportunity, compensation, benefits, and
performance appraisal is used to promoting the diversity which can help to bring together all
working staff and getting the work done effectively. The employees who works in Kingfisher
Garden Centre is promoting the diversity externally by analysing employee's performance and
giving them various benefits which can help to increase the organizational working and
productivity.
To promote the diversity externally there is need to warn everyone regarding bad
consequences in relation to discrimination, culture and diversity. The management should try to
encourage all employees to respect each other and their race, gender, religion, etc. that impacts
on workings. Diversity is important for each workplace as culture is different where they also
have different skills and abilities to work which affected the organizational productivity.
16

CONCLUSION
From the above report it is concluded that workplace diversity is significant for the
growth and success of the company as it not only helps the firm enhance creativity but also
sustains positive working environment. Recruitment is the process of calling candidate and
informing them regarding organizational vacancy for particular profile in order to getting work
done. Selection is the another process of selecting skilled and best employee out of pool of
candidate who works continuously and accept the challenges for completing task and attaining
the business goals. HR department is the responsible person for all workings and promoting
diversity who identify employee's issues and provide them optimum solution which can help to
develop the business performance and productivity in changing environment. Training is needed
for each individual as it build the employee's confidence to work hard by accepting all challenges
and attaining the higher performance in changing environment.
Reflection
This study was very valuable and important for me as I completed the education from
London University where I developed understanding regarding diversity Indigenous people,
disability based diversity, disability diversity, LGBTI diversity, family based diversity, Age
based diversity, Indirect discrimination, Adverse action, and discrimination which is important to
be manage properly. I faced the challenge of weak communication, problem solving,
collaboration, and managing talent which has been improved by taking regular classes and
working practically. This provide me opportunity to enhance their understanding and managing
the all working by completing task effectively. This also helped me to state how to motivate
employees and getting the work done effectively in changing environment. I also learnt
recruitment and selection requirement which can be fulfil by HR department by analysing skills
and abilities to work at the workplace. Thus, this report was beneficial for me where I improve
my communication and collaboration skills by working collectively and sharing ideas with all
members which can help to complete each project timely and attaining the knowledge and skills
effectively. I also analysed that diversity policy and legislation should be followed by individual
while working at workplace as it develop understanding and increasing the workings.
17

REFERENCE
Books and Journals
Alon-Shenker, P. and Lurie, L., 2019. Do Trade Unions Promote Age Diversity and
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