This report provides an analysis of the challenges faced by Commonwealth Bank of Australia (CBA). The bank is facing several problems, including high interest rates, declining customer satisfaction, and increased competition. To overcome these challenges, CBA needs to adopt a more strategic approach to information systems management. This involves understanding the business processes and requirements, identifying opportunities for process improvement, and leveraging technology to drive innovation and growth. The report also highlights the importance of developing a digital strategy that aligns with the organization's overall strategic goals. It emphasizes the need for CBA to invest in its people, processes, and technologies to stay competitive in the market.
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