Strategic Information System: Commonwealth Bank of Australia

This report discusses the strategic information system and accounting software used by Commonwealth Bank of Australia. It outlines the organizational background, structure, operational problems, strategies, system acquisition method, control problems, and accounting software. The report suggests Xero as the accounting software for the bank.

Running head: STRATEGIC INFORMATION SYSTEM
Strategic Information System: Commonwealth Bank of Australia
Name of the Student
Name of the University
Author’s Note:

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Table of Contents
Introduction......................................................................................................................................3
Part A...............................................................................................................................................4
Organizational background..............................................................................................................4
Organizational Structure of Commonwealth Bank of Australia......................................................4
Operational Problems of Commonwealth Bank of Australia..........................................................5
Organizational Strategies.................................................................................................................7
System Acquisition Method............................................................................................................9
Control problems within the Systems............................................................................................11
Part 2..............................................................................................................................................11
Accounting Software.....................................................................................................................11
Relevant Suggestions or Recommendations..................................................................................15
Conclusion.....................................................................................................................................15
References......................................................................................................................................16

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Introduction
Information system helps in keep up different sorts of association objectives and
destinations by giving incredible administrations to the clients in the market. This sort of
administrations and strategies are known as Strategic Information system (Haux et al. 2013).
Different advantages are incorporated with the utilization of the vital Information systems
including the upper hand given by the frameworks in the market. These frameworks helps in
keeping up and checking the conveyance of items and administrations on time. This framework
additionally help in keeping up the cost and cist if the items and administrations in the market.
Be that as it may, this sort of framework is in charge of aiding in arranging, string and
exchanging of information and data. The utilization of different programming in the framework
helps in keeping up the specialized viewpoint if the framework. Accounting software alludes to
an application that aides in recording and handling monetary exchange of the organization in the
market. This product helps in giving additional advantage to the organization in the market
identified with the budgetary augmentation (Galliers and Leidner 2014). Be that as it may, this
Accounting software can be access from anyplace with any sort of electronic gadget associated
with web.
This report helps in giving a short prologue to the key Information system and advantages
of accounting software in keeping money parts of Australia including the Commonwealth bank
of Australia. This report plots different issues winning in the structure of the association and
aides in limiting the issues. The framework effectiveness strategy, framework flowchart and the
different control issues of the association will be given here. The applicable Accounting software
bundle for CBA will be featured here.

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Part A
Organizational background
Commonwealth Bank of Australia is a standout amongst the most prominent bank in
Australia and in everywhere throughout the world. It has numerous multinationals branches
everywhere throughout the world. This bank has been working in Asia, Europe and Australia.
Accordingly it has a huge business organize in the worldwide market. This bank has been in
charge of giving saving money benefits in everywhere throughout the Australia. The bank has
been giving advances and other monetary help to the subjects of the nation (Willcocks 2013). In
2015, CBA has been recorded as the biggest bank in Australia in the Australian Securities
Exchange with different brands like Bank west, ASB Bank and Commonwealth Securities.
Federation Bank of Australia is one of the four keeps money with Westpac, ANZ and NAB
(Commbank.com.au. 2018). This association has been helps in the keeping up the income
arrangement of the nation. The GDP of the nation have been kept up with the assistance of the
bank by giving advance to different individuals in the nation.
Organizational Structure of Commonwealth Bank of Australia
The structure of the association has been well known and valuable for the association.
This structure incorporate different overseeing bodies and representatives of the bank. The board
individuals incorporate executives and leading body of magistrates of the association including
the chiefs, proprietors and different partners. There are three levels of administration including
high, medium and lower administration level.

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Figure 1: Organizational Structure of Commonwealth Bank of Australia
(Source: Commbank.com.au. 2018)
Operational Problems of Commonwealth Bank of Australia
Commonwealth Bank is one of the biggest bank in the nation. There are some major
operational issues in the association identified with the structure. These issues have been
influencing the offers of the organization in the market. The offers of the organization has been
diminishing in the market that has been making a terrible effect in the benefit of the organization
(Dandago and Rufai 2014). Different operational issues have been distinguished in most recent
five years. This have been happening because of the wrong key choices taken by the
administration of the organization. The strategies of the partners in the market have been off-
base when. The utilization of the vital basic leadership gaze have e disappointment in the market.

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Therefore, the organization have been running in a misfortune for couple of years. The patterns
in the market have been changing over the circumstances with the adjustment in strategies of the
organization. The upper hand of the organization have been diminishing in the market
(Commbank.com.au. 2018). The passage of different aggressive on the showcased have been
making issue for the bank in the market. This bank has been keeps bombing in meeting the
desires of the clients in the market. The consumer loyalty level with this organization has been
low in ten arte.
Another issue has been identifier in the bank that they were not profiting. The cash taken
by the clients have not been very much put resources into the market. This has been making issue
in numerous making procedure from the market. The ubiquity of the bank has been winding up
low in the market that has been diminishing the brand estimation of the organization in the
market. The prominence if the bank has been diminishing in the bank as was utilizing old design
advertising arrangements (Palvia and Palvia 2013). The CBA is a customary bank utilize
convention vital Information system and old programming innovation. In this manner, the bank
has not possessed the capacity to adapt up to the extreme changes in the market. It needs in
keeping up the authoritative structure if the organization. The circulation of parts and obligation
have been sporadically dispersed in the association. The spending arrangement of the
organization has been deficient with regards to utilizing present day innovation for limiting the
many-sided quality of the framework in the market.

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Figure 2: Downfall of Share Price in Commonwealth Bank of Australia
(Source: Commbank.com.au. 2018)
The above figure describes about the downfall of the share price of the bank in the
market. In the above figure, during the period of June and July 2013, the share price has gone up
to 70%, however, recently, it has gone down to below 20%.
Organizational Strategies
There are different operational strategies that may help in limiting the issues in the CBA.
Four of them has been talked about beneath:
Customer: This is the primary procedure for the CBA Bank. Clients are the most essential
resource for the organization in the market. Along these lines, the fulfillment of the clients in the
market is a vital point for the improvement of the organization in the market (Ogiela 2015). The
way of life of the bank has been adjusted in keeping up the desires of the clients in the market.
The expansion of the cash in the market has been appropriately kept up by checking the exercises
of the clients.

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Technology: The second technique of the Commonwealth bank is innovation. Innovation
assumes a vital part in keeping up the advancement to the organization in the market. Be that as
it may, CBA have been utilizing low innovation in their framework. Consequently, they are
confronting a few issues eth the new participants in the market as they are utilizing redesigned
innovation in the market. The Commonwealth bank has been endeavoring to redesign their
innovation utilized as a part of the operational framework.
Productivity: The third system of the Commonwealth bank is efficiency. The efficiency of the
bank has been more than that different banks in Australia (Laudon and Laudon 2016). The
organization is disentangling the technique for generation in the market. The utilization if the
different systems in the market for the expanding the lessening have been presented by the
organization. Profitability of the organization has dependably been concentrating on the request
of the clients in the market. Nonetheless, along these lines has been an exceptionally basic
circumstance for the organization to keep up the profitability in the market.
Quality: The last strategies of the Commonwealth Bank is quality. The money related emergency
of the CBA has been endeavoring to overcome from different ruin and consolidating their
qualities to ricochet back in the market (Arvidsson, Holmström and Lyytinen 2014). The
harmony between the outside and inner elements influencing the advancement of the
organization in the market has been examined. The utilization of the asset report may help in
keeping up the financial plan of the bank and underwrite different open doors in the market.

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40%
15%
15%
30%
Strategies of CBA
Customer 40% Technology 15% Strength 15% Productivity 30%
Figure 3: CBA Strategies
(Source: Created by the Author in MS Doc)
System Acquisition Method
Enterprise Resource Planning or ERP has been actualized by the Commonwealth Bank of
Australia for the framework securing technique. As remarked by Konsynski and Karimi (2013),
ERP alludes to the procedure by which an association keeps up and controls different fields
including arranging, back, obtaining and showcasing. The authoritative objectives have been
appropriately arranged and broke down for the consummation of the objectives in time. The
utilization of framework securing technique in the bank may help in checking different
resources. Region bank used to use SAP demonstrate for dealing with their business. As
contended by Hill, Jones and Schilling (2014), execution the SAP show in an association isn't a
simple undertaking as it requires appropriate preparing and skill. SAP display causes in giving
adaptability to the operational frameworks utilized as a part of the bank. Notwithstanding, it

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helps in giving different chances to the organization in the market. The utilization of the SAP
show helps in recognizing the cost adequacy procedure in the organization. The financially savvy
items and administrations of the organization helps in drawing in the clients in the bank. The
utilization of the SAP display have helped in giving appropriate market examination including
the measure of increment in the market. It is even used by the bank for making the bank shares
totally enduring and working (Amrollahi, Ghapanchi and Talaei-Khoei 2013). On the off chance
that the financing costs of the bank would be decreased, at that point the clients would again take
credits from CBA.
Figure 4: Systems Flowchart of CBA
(Source: Commbank.com.au. 2018)

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Control problems within the Systems
There have been different issues looked by the Commonwealth bank in the market. In
this way, there is a need of different alteration so as to development in the organization in the
market. The estimation of offers of the organization has been diminishing in the market.
Therefore has been a noteworthy issue fir the bank in the market. The partners of the
organization have not possessed the capacity to keep up the basic leadership arrangement of the
bank. The control issues of the association have been in charge of the decrement of the
development of the organization.
There are a few sorts of cheats occurring in the Commonwealth Bank of Australia. The
first and the premier extortion of this association for the most part incorporate the deception
messages or the trick SMS messages (Arvidsson, Holmström and Lyytinen 2014). The other
misrepresentation of the bank incorporates phishing and caricaturing. Crushing is the most well
known type of phishing and SMS.
Part 2
Accounting Software
The Accounting software arrangements are mostly required for preparing and keeping
record of various exchanges utilizing distinctive modules, for example, finance, trail adjust,
creditor liabilities, debt claims, general record, charging of the deals and so on. These sort of
programming arrangements are accessible from various outsider sellers or can be created in-
house by the association according to the customized necessities of the association (Bryson
2017).

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In Australia there are various Accounting software bundles are accessible, for example,
MYOB, Xero, Reckon and so forth. Among them, CBA teamed up with the Xero keeping in
mind the end goal to give, dispatch the first of its kind a safe information bolster arrangement
that will be utilized for independent ventures that are the clients of the bank.
Xero gives cloud based answer for its clients in the SaaS based model. With the
accompanying points of interest of the Xero, the Common riches bank gets advantage in the
market (Alexander 2013). Taking care of numerous customer asks for in negligible preparing
time: With the proficient modules of the bookkeeping bundle, Xero can deal with an excessive
number of client asks for in insignificant measure of time.
Computerization: For associations like Commonwealth Bank basic upkeep of
bookkeeping exchanges and fundamental monetary revealing are insufficient. In this manner the
association requires the total computerization of payrolls module, distinctive other representative
costs also time sheets. Notwithstanding that, treatment of the diverse buy orders, departmental
spending plans and other complex monetary exercises are additionally accessible from Xero.
Interoperability: For Commonwealth Bank, information went into the product
arrangement can be successfully utilized by various business applications utilized inside the
association and diverse business divisions (Amrollahi, Ghapanchi and Talaei-Khoei 2013).
Alternately, it might be required that the product arrangement can draw data from other
programming arrangement/items from various different branches of the association.
Consequently, this builds the proficiency of the distinctive business forms in the association by
giving interoperability other programming arrangements. Utilization of Xero in giving the saving
money administrations to the SSME helped the association to procure new clients as it

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influenced the keeping money to process substantially less demanding (Yoo 2013). With this
joining the clients will have the capacity to determine their keeping money exchanges
unavoidably, and get an up and coming perspective of their trade stream out the go.
Market Size: Following bar outline demonstrates the debasement of piece of the overall
industry in Australia.
Figure 5: Commonwealth Bank of Australia Share Margin
(Source: Commbank.com.au. 2018)
Competitors and market leaders
There are numerous banks that are the core competitors in the banking sector of
Australia. Some of the most significant competitors of Commonwealth Bank are listed below,
Australia and New Zealand Banking Group or ANZ Bank

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National Australian Bank or NAB
Bank West
St. George Bank, Australia
Kiwi Bank
Auckland Savings Bank or ASB
Westpac New Zealand
Figure: Competitors of Commonwealth Bank of Australia
(Source: Commbank.com.au. 2018)
From the above chart it is evident that that the Commonwealth Bank is Australia is still leading
in the banking sector of Australia. 20% of the total share is acquired by Commonwealth Bank,
16% by National Australian Bank, 13% by National Australian Bank (Gholami et al. 2013).

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Relevant Suggestions or Recommendations
Commonwealth Bank of Australia has been confronting an assortment of authoritative
and operational difficulties in their framework. In any case, the most regular issue in the
Commonwealth bank of Australia have been the climb in the loan costs than that of different
banks. Hence, clients are not willing to contribute their cash with tis bank. It is profoundly
prescribed to diminish the loan costs of the bank keeping in mind the end goal to pull in more
clients to the bank. The financing costs on the credit of the general population should be low s
that the quantity of advance get expanded in the banks. The second issue in the bank is that the
clients are not willing to put resources into the bank. In this way, it is prescribed that the bank
needs to build the offer in the market (Youn et al. 2013). The client relationship administration
has been an issue for the bank in the market. The level of fulfilment has not been enhanced by
the amount of administrations gave by the bank. In this way, it is prescribed to put resources into
the CRM model of the organization.
Conclusion
It is concluded that the key Information system have helped in keeping up the
authoritative objectives and goals. The utilization of key Information system have helped in
limiting the issues in the authoritative objectives of the Commonwealth Bank of Australia.
Accounting software usage has been talked about in the report. The utilization of the SAP
display has been clarified in the report. The significance of the SP demonstrate has been talked
about in the report. A few proposals have been accommodated limiting the issues in the CBA.

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