Communicate Effectively at Workplace | Assessment

Running head: HRM
Communicate Effectively at Workplace
Name of the Student:
Name of the University:
Author’s Note:

2HRM
Assessment Task 1
List five characteristics of effective communication that can used by managers when
communicating with their staff or customers.
It has to be clear in nature so that all the recipients are able to understand it and also revert to it
The information have to be circulated in horizontal and open ended way so that all the
stakeholder are able to take part in the same
List and describe at least five electronic and non-electronic communication methods. For
each give at least one situation where it would be appropriate to use, and at least one where
it would not be.
Electronic medium
 Twitter
Must be used during any product launch among the modern and tech savvy generation of people
Must not be used if the product is not properly tested
 Facebook
Must be used if the company is busy in some online promotional strategy
It must not be used for appealing to customers who do not have a net connection
 Email

3HRM
Must be used for notifying some useful changes in company policy
Must not be used if the data security is weak
 Video conferences
Must be used while working with the remote employees
Must not be used too much of the employees are taking undue advantage of it
 Chatbot
Must be used in case of solving customer doubts
Must not be used if the customer executives are not well trained
Non electronic medium
 Report
Must be used for detailed description of work like any business report
Must not be used if authentic data is not available
 Verbal meetings
Must be used in order to interact with all the employees face to face
Must not be used if the employees have less developed hearing or listening skills

4HRM
 Leaflets
Must be used in case of some advertisement
Must not be used for promoting any modern products
 Magazines
Must be used in case of targeting the audiences who have a good habit of reading
Must not be used to feature in any child reading journals or magazines
Describe the characteristics of effective listening techniques. Describe at least four.
 Developing a good concentration skill so that no details is lost
 Participative nature of the sender and the receiver so that they are able to carry on the
communication process in a sound manner
 Unbiased tone so that the communication can be carried on in a proper way and none of
the employees are being hurt
 Developing a noise less, quite and well organized place where the conversation can
actually take place properly
 Maintaining a proper eye contact so that the communication can take place properly
Explain the importance of feedback in communication, and describe the feedback process.
Feedback is useful to know if the receivers have been able to understand the message in a proper
way and are also being able to revert to