Communicating with Different Client Groups: A Reflective Diary

COMMUNICATING WITH DIFFERENT CLIENT GROUPS

Table of Contents
Reflect critically on the role play and feedback received from Assessment 1 (200 words; LO5)..........3
REFLECTIVE DIARY (LO6).................................................................................................................4
Overall conclusion.................................................................................................................................13
References..............................................................................................................................................14

Reflect critically on the role play and feedback received from Assessment 1
(200 words; LO5)
I have received a very critical and useful feedback from my teacher from my
assignment that will help me improve my assignments in the future. My teacher has
praised me by reporting that my essay has been written in a good way, I have
included various useful methods of communication, and I have adequately discussed
the points. My teacher has also enjoyed while reading my essay. I am overjoyed to
have received such positive remarks from my teacher and will continue implementing
these positive aspects in my future essays and assignments. This encouragement
was highly required to increase my confidence while working in my assignments and
the identification of the positivity.
However, my teacher has also identified the areas where improvements are
required. They include an introductory outline should have been provided while
writing the introduction. Improvements also could have been done in the evaluation
of groups with respect to group performance and enactment of role play. Issues and
accomplishments that have been encountered should also have been mentioned.
The inclusion of all these points could have improved the grade of the essay. I will try
to incorporate the aspects that I am lagging behind in order to improve the grades of
the future essays.

REFLECTIVE DIARY (LO6)
Entry 1 ( Listening & Questioning skills)
Date: 30/3/18
It is important to listen and question individually, by avoiding chaos so that everyone
gets a fair chance to listen and deliver their thoughts (BOLTON and BOLTON, 2018).
 Description of an event in relation to each entry (what happened?)
 I have encountered a situation where there were a lot of arguments going on
regarding a topic that produced different view and perspectives of different
people in the group that led to a very argumentative situation and led to fights.
However, the topic of argument was not regarding any relevant topic and the
verbal fight was useless and created an unhealthy situation.
 How did you feel (what were you thinking and feeling)?
I felt that if there was less of talking and more of listening to individual
viewpoints, the argument could have been abolished and each one could
understand the perceptions of every person and there could have been time
to understand and judge about the statements. I was feeling uncomfortable in
the situation as I do not like chaos and I felt the need of someone who could
draw a conclusion from the argument point. I was also feeling very
uncomfortable in the situation.
 Evaluate your experience (What was good and bad about the
experience?)
The good aspect was that the argument was informative about the topic and
different perspectives were also known regarding it. The characters and the
traits of the people who were participating in the argument were also being
identified.
However, the argument had changed into a quarrel and fight among the
people as they became aggressive. There was a lot of commotion and noise
produced from the room that worsened the scenario. I being the silent one,
was being affected by the noise being a silent person by nature.