Pharmacy Assignment

Running Head: PHARMACY ASSIGNMENT 1
Pharmacy Assignment
Student’s Name
Institution Affiliation

PHARMACY ASSIGNMENT 2
Assignment 1: Communication
#1
Problems that arose
In the phone call conversation, the intern was given information such as the name of the patient,
address, the birth date, name of the drug, quantity to administer, the doctor’s name, the phone
number among other details. The problems that arose included not being able to spell the
patient’s name correctly due to absurd pronunciation, incorrect key-in of phone numbers or the
quantity of drug to administer.
Things you listen for while receiving a prescribed order
Check whether the prescription is valid and the prescriber prescribed the dosage within their
remit (Beardsley et al., 2012). The NHS prescription charge number should be recorded, the
name of the drug, doctor and patient’s name, and number of refill noted down.
Are there safeguards to avoid error? Discuss
Yes, there are safeguards to avoid errors as they can be misheard, mistranscribed or
misinterpreted. These include identifying the authorized prescriber, repeating all the order details
back to the transcriber for counter-checking, and requesting the indication for the medication
(Besley & Brigham, 2015).
#2 Communication problems between the pharmacist and;

PHARMACY ASSIGNMENT 3
Patient: Incorrect dosage or word-of-mouth transcriptions which results to the patient forgetting
what was instructed. Solve by double-checking the transcribed content before leaving (Rantucci,
2007).
Physician: Change of details without the doctor or lab coordinator being notified. Solved by
notifying the required personnel in case of any change of information on prescribed drug.
Manufacturer representative: Incorrect quantity in the order details in the case of a phone
conversation. Solved by repeating back the details to the person on the other end for counter-
checking and confirmation (Beardsley et al., 2012).
Pharmacy personnel: Giving out unrequired drugs without the confirmation of the person in
charge. This might result to wrong dosages. Can be solved through following proper channels
before giving out drugs.
#3
Examples encountered in solving communication problems
In solving communication problems, I have encountered people in the workplace using
the wrong communication tool to respond to messages, oversharing of information resulting to
the information falling on the wrong hands, and failing to communicate fully while responding to
queries. For example, answering ‘yes’ to more than one question in an email is not clear enough.
Personal communication problems encountered and how to solve them
Personal communication problems that I have encountered include a person failing to
listen to instructions or using a mobile while being spoken to. This can be solved by ensuring