Conflict Resolution Strategies and Methods
Added on 2020-10-23
12 Pages4570 Words124 Views
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Communication and NegotiationManagement Skills
Table of ContentsINTRODUCTION................................................................................................................................3MAIN BODY.......................................................................................................................................3Situation 1. Fax to Feng requesting a meeting with in Taipei next week. .................................3Situation 2. Sending fax to Alven Feng over schedule a meeting and discussing the probability of getting into partnership...........................................................................................................52. Explaining the conflict management styles that need to be used by Erika.............................73. Further, explaining the needed information before contacting Alven Feng and ways for obtaining it..................................................................................................................................9CONCLUSION..................................................................................................................................10REFERENCES...................................................................................................................................12
INTRODUCTIONCommunication and the negotiation management skills is the method where the people inthe organization settle down the differences. It is the process that provides for developing theagreement reaching at the time of avoiding the argument and the dispute. Under this the individualsdrives for achieving the best outcomes in respect of their positions. The principle of the fairness,mutual benefit and managing the relationship are the key points for attaining the successfuloutcomes. In the business these skills are most important in the formal and the informal interactionslike negotiating the conditions of the sales, service delivery, legal contracts and leasing. The betterthe negotiations, more the business can contribute towards the success of the business and enablesthe firm in building the better relations within the work environment. The present study is based onthe case scenario which provides the deeper insights in relation to the conflict resolution methodand the negotiations' strategy. It will also depict the various methods of the conflict resolution thatneed to preferred in accordance with the case. The study also describes the different styles of theconflict management that had been adopted by the Erika and the information that might neededbefore contracting the case is also included. MAIN BODYSituation 1. Fax to Feng requesting a meeting with in Taipei next week. FAXDGG Pty LtdTo, Aleven Greg, Global serviceFax:Tel:RE:2 From: Erika GraeaperPages:Date: Sir, This is to inform Mr Alven Feng that across the time period DGG company has come toknow about Luna Pens and its related increased demand by customers in the market across the
world. As the product named as Luna Pen of which the production and manufacturing functions hasbeen stopped years ago, is now available in the market with the same name, logo and productfeatures by Global Service Company. DGG comes to know about the production and manufacturingfunction of Luna pens with the help of a letter which Cecil Armstrong, the current president ofQueensland Office Supply, Ltd., in Brisbane, Australia has written to Herr Heinrich Dumart,president of Luna, in Frankfurt, Germany. In the letter written by Armstrong to Luna Pens, he has mentioned what difficulties he hasbeen facing in obtaining the supply of Luna Pens for making further delivery of such pens to theretailers with whom he was dealing with. But as the Luna was out of production from several years,then how can one get regular delivery of products on time at every demand is a big question forevery employee including Erika Graeper of DGG Company. The company which was producingLuna pens has stop production from many years and was acquired by the DGG company. After,being acquired the DGG company has stopped it production function. The case has been related to making use of production techniques and company product insame name and of same feature with getting permission from the Luna Pens. Global servicescompany has been using the name and production technique from many years without any priorintimation to the original Luna pens making company. Also, the Global Service Company is makingprofit by producing and selling the product of Luna Company (now known as DGG Company)from many years across the world. The methodology used by Global Service Company is wrong as the company is making useof the brand name and product with taking approval from the Luna company. This act of Globalservice has been considered as misuse, fraudulent and wrongful business activities.On behalf of DGG company, Erika Graeper has sends a fax message to Alven Feng forrequesting a meeting in Taipei next week related to setting the terms and conditions of negotiations.The negotiation has been made by DGG company for Global Service Company as they had built aconsiderable business by using the Luna name without their permission. In negotiation the DGGcompany has demanded for back payments from the past misuse of the brand name as well as use ofthe product of the company. As per the negotiation made by DGG company, it emphasizes on having fix percentagerelated to sharing of profit made by Global service company in the past few years. The companynamed DGG wants to share the amount of profit earned by Global Service as it was made by usingthe brand name as well as the production function of Luna. As Global Service has acquired largemarket share and profit with the help of Luna pens, DGG wants to issue a license in respect of
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