Enhancing Interpersonal Communication Skills in Laboratory Settings

In the context of laboratory technicians, interpersonal communication skills are essential for increasing professional skills and efficiency in an organization. The importance of listening, questioning, and feedback skills was highlighted as crucial elements of interpersonal communication that can positively impact organizational success. A review of relevant literature suggests that these skills are vital not only for individual technicians but also for the overall success and growth of organizations.

Communication and
Thought

Table of Contents
INTRODUCTION........................................................................................................................................3
1. LISTENING.............................................................................................................................................3
1.1 The skill of listening..........................................................................................................................3
1.2 Benefits of listening in a laboratory setting.......................................................................................3
2. QUESTIONING.......................................................................................................................................3
2.1 The skill of questioning.....................................................................................................................3
2.2 Benefits of questioning in a laboratory setting..................................................................................4
3. FEEDBACK.............................................................................................................................................4
3.1 The skills of feedback........................................................................................................................4
3.2 Benefits of feedback in a laboratory settings.....................................................................................4
4. CHALLENGES........................................................................................................................................4
5. CONCLUSION........................................................................................................................................5
6. RECOMMENDATIONS.........................................................................................................................5
REFERENCES.............................................................................................................................................5

INTRODUCTION
This report is focuses on the interpersonal communication skills of listening, feedback and
questioning related to laboratory technicians. All the communication theory and articles are used to solve
the benefits and challenges of communication skills for laboratory technicians. This report is used to
make listening, questioning and feedback in laboratory settings. To complete this report, journals articles
are taken in the laboratory field, so that it can analysis the communication theory at a level of university
(Pliner, Krames and Alloway, eds., 2014).
1. LISTENING
1.1 The skill of listening
Communication need listening so that by effective listening in laboratory field, technicians can
adopt various changes which are essential in working. Listening require a complete focus on both audio
and visual sources in order to an ideas and strategies, so that person can communicate from an external
sources. In this way, listening require collecting of facts, data and information and also taking emotions
so that it will help to identify the right mean of an information. So that organisation need to hire such a
technicians, who listen all the guidance patiently and make discussion to there seniors so that seniors can
guide them and manage all the managerial functions effectively. In this way, this skill gives an
opportunities to other people so that they can make there contribution in there work effectively (Neuliep,
2017).
1.2 Benefits of listening in a laboratory setting
To increases the productivity and coordination between laboratory technicians and there partners
effectively, so that it will increases the result for organisation, thus communication is an important tool
for encouraging the person by using effective listening skills. As per Hogan and Aldama, (2014) in the
field of teaching and laboratory technicians up to 30% time of working are spent to give the guidance to
others so that it will increases the results. By using listening skills, it also create the loyalty and trust
between head and there technicians by getting them opportunities to provide there opinion and feedback,
so that as per such feedback they make improvements to increases there efficiency. In the result,
interpersonal listening skills are essential for every industry. In this way, in the field of laboratory
effective listening is essential, because all the technicians work together top get there effective results.

2. QUESTIONING
2.1 The skill of questioning
Questioning is an important tool of communication because by questioning it will help the person
to estimate and identify the involvement of parties in a particular project. Questioning is also known as a
soft skill that provides the ability to find out that the messages which is deliver but not executed and also
help to identify the problems in relation to the execution of work. In this way, questioning is rewarding
process, by which a person can ask there issues to there seniors and find best way to solve such issues in
there work field (Dohsaka, HIGASHINAKA, MINAMI and MAEDA, 2014).
2.2 Benefits of questioning in a laboratory setting
By encouraging the questioning in the laboratory field, it enable the technicians to explore there
questions so that it will increases the efficiency of laboratory technicians. As per Chaney and Martin,
(2013) by asking questions means that a person is really dedicate to there work and want to achieve or
diversify there level of action. In this way, questioning is a best techniques that increases the efficiency
of technician. Questioning make the positive impact by getting positive results into the field of
laboratory. So that questioning add the value in a work which is done in laboratory by using effective
communication with different technicians.
3. FEEDBACK
3.1 The skills of feedback
Feedback is an important tool of interpersonal communication, that make effective contribution
so that all the staff members can work together and which is understandable by appropriate feedback. Inn
other words feedback is decried as communication between people and there results in an organisation.
By giving feedback, all the messages and information are clearly understood and easily determined by
the manager so that as per the given feedback, they will take effective improvement action for increasing
the organisation's growth. In communication process, feedback is an element which are in the form of
verbal, non-verbal and written process of communication (Zillmann and Bryant, 2013).
3.2 Benefits of feedback in a laboratory settings
Laboratory technician involved in communication process by giving feedback, so that they make
a healthy working relationship, increases the coordinative working environment and generate appropriate
results. In this way, technician can use both informal and formal feedback, so that all those type of
feedback is used to the professional to make the trust, loyalty and also motivate people, so that they can
work with having positive behaviour in there work filed. So that to make coordination by providing safe
place, feedback is necessary and it also develop new knowledge in a working area. I this way, feedback

is a developing process which increases the value of organisation, whose aim is improving there
efficiency by creating effective team with the use of feedback (Bates, 2014).
4. CHALLENGES
Communication skills are essential skills in professional life, but there are many challenges that
are faced by the laboratory technician. By using communication interpersonal skills in laboratory field ,
it is necessary to listen each and every guidance with more dedication. So that it require deep listening
for using interpersonal communication skills. The another challenges is that technician should express
themselves more clearly or completely, so that people can understand that what kind of messages and
information which technician want to deliver to other (Asante, Miike and Yin, 2013). Another challenge
is that person need to ask there question more creatively and also express there appreciation and
encouragement to other. Hence, all are the challenges which are faced by the technician in the field of
laboratory.
5. CONCLUSION
This report highlight the importance of interpersonal communication skills in the field of
laboratory and also gives the benefits of listening, questioning and feedback, which are important
element of interpersonal communication skill. It was discovered that all these skills are essential for the
technician, so that they can increases there professional skill, so that they can increase there efficiency in
an organisation. This interpersonal communication skills proved that this is essential for an organisation,
so that it create the success and growth of such organisation by using all the elements appropriately. It
was also discovered that technicians are encouraged to attend the interpersonal communication program,
so that it will increases there efficiency which automatically make positive impact in organisation
success (Arnold and Boggs, 2015).
6. RECOMMENDATIONS
As per the above detailed report, there are many recommendation so that it will improve the
interpersonal communication skill in laboratory field which are as follows:
 Encouraging the technician so that they can coordinate with the work.
 Developing various kinds of training and development programs
 By using appropriate method communication will also help to increase the efficiency of
technicians
 Systematically allocation of task between team members also make effective communication
(Vlăduțescu, 2014).
 By designing laboratory programs which is based on the technician and there capability or skills.

 By hiring right technician for a right post also make the effective communication skill.
Hence by following all such type of recommendation, it will help the laboratory technician to increase
there capability so that it will make positive impact on there organisation success. For securing the
success technician should be developed and trained as per there skill, in this way effective
communication between staff members are necessary.
REFERENCES
Journals and Books
Arnold, E. C. and Boggs, K. U., 2015. Interpersonal relationships: Professional communication skills
for nurses. Elsevier Health Sciences.
Asante, M. K., Miike, Y. and Yin, J., 2013. The global intercultural communication reader. Routledge.
Bates, E., 2014. The emergence of symbols: Cognition and communication in infancy. Academic Press.
Chaney, L. and Martin, J., 2013. Intercultural business communication. Pearson Higher Ed.
Dohsaka, K., HIGASHINAKA, R., MINAMI, Y. and MAEDA, E., 2014. Effects of conversational
agents on activation of communication in thought-evoking multi-party dialogues. IEICE
TRANSACTIONS on Information and Systems. 97(8). pp.2147-2156.
Hogan, P. C. and Aldama, F. L., 2014. Conversations on Cognitive Cultural Studies: Literature,
Language, and Aesthetics.
Neuliep, J. W., 2017. Intercultural communication: A contextual approach. Sage Publications.
Pliner, P., Krames, L. and Alloway, T. eds., 2014. Communication and affect: Language and thought.
Academic Press.
Vlăduțescu, Ș., 2014. Uncertainty Communication Status. International Letters of Social and Humanistic
Sciences. (21). pp.100-106.
Zillmann, D. and Bryant, J., 2013. Selective exposure to communication. Routledge.
Online
Communication and Thought. [2017]. Available through:
<https://studentvip.com.au/usc/subjects/cor109> [ Accessed on 1st June2017].