Communication and Verbal and Non-Verbal Barriers

This presentation discusses the different types of communication, including verbal and non-verbal, and the barriers that can hinder effective communication. It provides examples of communication barriers and ways to overcome them, such as clarifying ideas, being respectful, and taking care of body language.

COMMUNICATION AND VERBAL AND NON
VERBAL BARRIERS

COMMUNICATION AND BARRIERS
• Communication may be
defined as the ability to
effectively convey messages
to others.
• There are various modes of
communication, including
verbal and non verbal
communication (Huczynski,
Buchanan & Huczynski, 2013).

VERBAL
COMMUNICATION
35%
NON VERBAL COMMUNICATION (FACIAL
EXPRESSIONS, VOICE TONE, HAND MOVEMENT,
EYE CONTACT, GESTURE, APPEARANCE ETC.)
65%
Sales

VERBAL COMMUNICATION
• Verbal communication
refers to the usage of
sounds, as compared to
gestures, to communicate.
• This accounts for only 35 %
of the total communication
of a person (Keyton et al.,
2013).

NON VERBAL COMMUNICATION
• In the case of non verbal
communication, two or more
people communicate with each
other through gestures and cues.
• Words are not necessary for
people to communicate in this
case. This would include hand
movements, overall appearance,
gestures, eye contact and other
such factors (Phutela, 2015).

EXAMPLES OF NON VERBAL COMMUNICATION

VERBAL AND NON VERBAL COMMUNICATION BARRIERS
• Use of jargon or colloquial
language
• Disinterest, distractions, lack
of attention, emotional
barriers.
• Gestures, postures, body
language which suggest that
an individual is not willing to
listen (McCarthy et al., 2013).

EXAMPLES OF COMMUNICATION BARRIERS
• Silence, which can indeed
speak louder than words.
• Facial expressions which
show disinterest or lack of
attention could prove to
be a barrier to effective
communication.

WAYS TO OVERCOME COMMUNICATION BARRIERS
• Clarifying ideas and viewpoints.
• Being respectful.
• Using plain and straightforward language
• Cautious about tone, ways of speaking.
• Understanding the needs and viewpoints of the listener.
• Communication skills training.
• Better self esteem and confidence over oneself.
• Consistency.
• Taking care of body language.
• Avoiding overload of information
• Communication should be crisp, short and concise.

CONCLUSION
• Barriers to effective
communication can be both
verbal and non verbal, both
intentional and
unintentional.
• The measures presented in
the previous slide can help
reduce barriers or obstacles
to effective communication.

REFERENCES
•Huczynski, A., Buchanan, D. A., & Huczynski, A. A. (2013). Organizational
behaviour (p. 82). London: Pearson.
•Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., ... & Wu, C.
(2013). Investigating verbal workplace communication behaviors. The Journal of
Business Communication (1973), 50(2), 152-169.
•McCarthy, J., Cassidy, I., Graham, M. M., & Tuohy, D. (2013). Conversations through
barriers of language and interpretation. British journal of nursing, 22(6), 335-339.
•Phutela, D. (2015). The importance of non-verbal communication. IUP Journal of
Soft Skills, 9(4), 43.

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