Communication for Health Professionals Report 2022

Running head:COMMUNICATION FOR HEALTH PROFESSIONALS
COMMUNICATION FOR HEALTH PROFESSIONALS
Name of the student
Name of the university
Author note

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COMMUNICATION FOR HEALTH PROFESSIONALS
Introduction
Effective communication is key when providing healthcare services. Without it, it will
affect the efficiency of the healthcare. Costs for health care and adverse results for patients
will increase. Effective communication between the patients and health care services is
bidirectional. Ensuring that patients receive adequate treatment takes more than doing tests
and making decisions for hospitals and health care facilities. If there is a lack of clear
understanding of the information conveyed by either the patient or the health care provider,
care delivery is compromised. Communication is a critical part of the health-care cycle at all
times. If it's a clinic that correctly communicates patient details with another facility, or a
group of physicians, nurses, specialists, and other medical personnel debating how to handle
current and incoming patients, there is still a need for succinct, efficient communication in
the health sector. To instil confidence and gain trust health professionals needs to employ
different communication strategies. While implementing effective communication many
barriers come that needs to be overcome to enhance patient outcomes. Barriers to
communication in healthcare can hinder patient experiences and satisfaction, leading to
negative reviews and consequently fewer referrals. Ethical principles for all health-care
employees are important. Ethical practice is a standard for nurses, who deal with ethical
problems on a regular basis. As nurses care for patients, ethical dilemmas arise.
Content
Rapport refers to being able to open up and sustain a friendship. It includes attending
to what the other person says or does quickly and accurately, as well as explaining this in ef
way that acknowledges their motivations, interests and needs. The partnership can be formed
with patients with different values and beliefs than me and includes empathy and
interpersonal skills such as listening and communicating (Floyd, 2014). Rapport building can

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be achieved through good communication. Florence Rossi, who is suffering from mental
health problems, needs to get comfortable in front of me. As a counsellor, it's my
responsibility to develop a strong rapport with my client for a better understanding of the
situation that she is presently facing. To achieve this, I have to gain my client's trust as trust
enables patient and counsellor to work together towards a common goal. Trust needs proper
communication, integrity, loyalty and dedication that starts with the establishment of nurse-
patient relationships (Gopichandran & Chetlapalli, 2015). Initially I will try to build a rapport
with the client and try to strengthen it during therapeutic relationship. The therapeutic
partnership will be focused on my perception of the expectations of the patient, or the ways
the client wants to respond to the me. If these standards are overlooked, I may find it difficult
to relate to the patient and retain their confidence. By asking questions I will establish faith
with the patient, but as treatment advances, I would show a willingness to ensure the
psychological health of the patient. Questioning and listening is the one approach to build
rapport with the client (DeLaune et al., 2016). This will help me to understand the condition
in which the patient's condition has developed and their feelings about it. Providing patient
support is another important approach to building rapport. I will listen to the client attentively
and try to solve her problem. Along with this, I will promote patient independence. The
process of the invite, listen and summarize is the optimum elements that I will use while
counselling Florence (Wilkins, Tufte, & Obregon, 2014).
The communication strategies that I would employ to facilitate effective
communication can be a non-verbal communication which includes eye contact or
maintaining a low tone of my voice, active listening by showing interest in Florence's
experience, maintaining the personal relationship by showing care, kindness and compassion,
inspiring trust by not breaking her promises, treating her with respect and dignity, being

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aware of her cultural background and educating her about the medication, self-care
techniques by teach-back techniques (Feo et al., 2017).
Florence is an Italian who immigrated to Australia for which socio-cultural factors
found to be an issue while communicating with the client. Florence made conclusions based
on its social or cultural views, ideals, customs, prejudices and biases. Her theories led to
misinterpretation, reinterpretation or even misunderstanding of what I tell them. So to
overcome this, I will be conscious of my own biases, perceptions and values and reflect on
how they could influence my communication with Florence. I will listen to her actively, learn
about her culture and promote appreciation of cultural differences. I will engage myself in
diversity training if a further problem arises. Autonomy, Nonmaleficence, beneficence are the
three cardinal concepts of biomedical ethics which can be considered in this case. Respect for
autonomy notes that it behaves intentionally after having ample knowledge and time to make
decisions. For order to maintain client autonomy, she must consider the possible costs and
benefits of therapy. She must be free of any undue influence/coercion that may impact her
therapy decision. Moreover, she must be entitled to additional protection. Nonmaleficence
means mitigating the harm that can be done by conscientious decision-making and adequate
preparation. Beneficence is about optimizing rewards for supporting my company and
society's well-being.
To discuss the mental condition of Florence, I will communicate with the psychiatrist,
psychologist and psychiatric nurse. The psychiatrist might prescribe some medication
considering her mental condition, whereas the psychologist can decide on the psychotherapy
that will work best in that condition. The involvement of psychiatric nurse will lead to better
decision making and critical thinking. The ethical consideration that I will consider while
communicating with other professionals is autonomy, beneficence and justice (Cimakasky &
Polansky, 2015). I will respect the uniqueness and dignity of each professional while

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communicating with them. I will try to analyze and remove unsafe practices by consulting
with other professionals. I will extend equal respect to all the three health professionals and
value each of their opinions and will try to address those in an effective way (Lawrence,
Perrin, & Kiernan, 2015).
Interprofessional communication involves verbal communication as well as non-verbal
communication (Hagemeier et al., 2014). Barriers to interprofessional communication occur
when the message from the sender is interpreted differently from what it was intended for. If
barriers to interprofessional contact are not recognized and addressed, efficiency in the
healthcare system can suffer. Few barriers while communicating with the other professional
have been identified; those are:
 Social beliefs and expectations
 Hierarchy
 Culture and ethnicity
 Personality difference
 Language barrier
 Generation gap
 Disruptive behaviour
 Emphasis on rapid decision making
 Carrying levels of qualification, preparation status
 Complexity of care
 The difference in schedules and professional routines
 Concerns regarding clinical responsibility
Conclusion
From the above case study, it can be concluded that effective communication is
required to communicate with Florence and gain her trust by building a good rapport with

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her. The developmental process of rapport building has been discussed. Effective
communication strategy and techniques have been evaluated to make the client comfortable.
The barriers of effective communication with the client have been identified and strategies to
overcome that has been discussed. The ethical considerations have been recognized in this
case. Three health professionals have been identified who could contribute largely to the
patient outcome. The barriers to interprofessional communication have also been identified.

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References
Cimakasky, J., & Polansky, R. (2015). Aristotle and principlism in bioethics. Diametros,
(45), 59-70.
DeLaune, S. C., Ladner, P. K., McTier, L., Tollefson, J., & Lawrence, J.
(2016). Fundamentals of Nursing: Australia & NZ Edition-Revised. Cengage AU.
Feo, R., Rasmussen, P., Wiechula, R., Conroy, T., & Kitson, A. (2017). Developing effective
and caring nurse-patient relationships. Nursing Standard (2014+), 31(28), 54.
Floyd, K. (2014). Empathic listening as an expression of interpersonal
affection. International Journal of Listening, 28(1), 1-12.
Gopichandran, V., & Chetlapalli, S. K. (2015). Trust in the physician-patient relationship in
developing healthcare settings: a quantitative exploration. Indian J Med Ethics, 12(3),
141-8.
Hagemeier, N. E., Hess, R., Hagen, K. S., & Sorah, E. L. (2014). Impact of an
interprofessional communication course on nursing, medical, and pharmacy students'
communication skill self-efficacy beliefs. American journal of pharmaceutical
education, 78(10).
Lawrence, J., Perrin, C., & Kiernan, E. (2015). Building professional nursing communication.
Cambridge University Press.
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Professionals. Elsevier Health Sciences.
Wilkins, K. G., Tufte, T., & Obregon, R. (2014). The handbook of development
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